St Mark's Care Home

110 St Mark's Road, Maidenhead SL6 6DN
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9.5 112 Reviews
  • St Mark's Care Home, Maidenhead
St Mark’s, rated ‘outstanding’ in March 2019, is a purpose-built home welcoming adults in need of nursing, residential, dementia or palliative care. The home also offers short stays for those who are looking for a little respite or convalescence care.

The home is split into four areas, made up of three nursing floors and a dedicated dementia area which is pleasant and modern, each with dining rooms and lounges.

A secure garden ensures that residents can make the most of good weather, too.

Residents are welcome to relax in any part of the home and can enjoy a little pampering in the hair salon, catch up with family over a drink in the bar or read a book in one of the quiet lounges.

The activity rooms are where residents can get creative, and there is a reminiscence room for rediscovering memories. There is a good-sized garden for anyone who wants to take a stroll and an enclosed sensory garden which is great for residents living with dementia.

Meals are made using fresh ingredients and residents can choose to eat in privacy or in dining rooms that overlook the gardens. Mid-morning hot drinks and homemade cake is also available.

Residents’ voices are woven into everything the home does, thanks to the resident and relative committee.

Residents can still do existing hobbies here and are welcome to suggest something different to try, as a group or on their own. Many activities are organised for mental and physical stimulation, including musical afternoons, arts and crafts and bingo. Movie afternoons are popular and there is a mobile library.

For more information about life in the home, please visit their Facebook page: search 'Bupa UK St Mark's Care Home'.

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Care Provided by St Mark's Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Hazel Corrigan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for St Mark's Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. No need for your loved one to have Bupa health insurance.


  • Parking

  • Parking onsite.


St Mark's Care Home Reviews (112)

Total of 112, showing 101-112
9.5

St Mark's Care Home has a Review Score of 9.5 (9.474) out of 10, based on 36 reviews in the last 2 years. Over all time St Mark's Care Home has 112 reviews.

Overall Experience

  • 89
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Date Published

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76

Review from Veronica K (Daughter-in-law of Resident) published on 8 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law was at St Mark's for nearly 2 years. Her brain was completely sharp until her last day, but she was unable to walk or transfer. She needed to be treated with respect and as a 'normal' human being. She was a perfectionist and had high standards. Staff in the Ascot Suite coped very
well with her emotional needs, which were often more challenging than her physical ones. Although very busy, many staff became friends to her and to the family. I was there at least twice a week and could see how well run and caring it was. Any problems were usually connected with her frustration at not being mobile. Her main complaint was that staff didn't have time to sit with her for a long chat and that there was too much food! She chose not to attend activities but enjoyed giving Bible readings at the communion service. She enjoyed sitting in the well-maintained garden. We couldn't fault the way she and the family were looked after on the day she died, which was a very long day.

Reply from Jayne Duck, Customer servicies administrator at St Mark's Care Home

Thank you for your review. Sorry to hear of your loss please accept our condolences. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Anna B (Daughter of Resident) published on 8 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The vast majority of the staff are exceptional - kind, respectful, efficient, warm and affectionate with patients. Really nice environment and garden. Always welcoming to family members and supportive of their concerns and anxieties. When it came to end of life, they were there in the background when
we needed them but gave us privacy to spend our last hours together. Wonderfully sensitive.


I got the sense that many of them saw beyond the dementia to the person that my father had been. They never made a fuss when he got aggressive about personal care. Took it all in their stride and treated him with the utmost dignity and humanity.


Sometimes there was a lack of communication between GP, nurse and family, but otherwise good.


I put value for money "don't know" only because all care homes are cripplingly expensive.


Reply from Jayne Duck, Customer servicies administrator at St Mark's Care Home

Sorry to hear of your lose please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Margaret H (Daughter of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very efficient and friendly care home which inspires confidence at the outset. The accounts department is extremely well run and financial matters are very clearly explained. The nursing care is exemplary with full backup from the surgery. Not only did the resident (my mother) receive unlimited kindness
and care, but we relatives were supported brilliantly at all times. The fact that animals are welcome visitors gave joy and added to the family atmosphere of the home.

Reply from Rose Pickering, Customer Service Administrator at St Mark's Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Ann B (Wife of Resident) published on 23 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My opinion is the standard of St Marks Care Home is very high and has not changed after two years of my Husband staying here.
The staff are on the whole usually very good, but there is sometimes (often at weekends) a shortage of staff or agency staff

Reply from Rose Pickering, Customer Service Administrator at St Mark's Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from A S (Friend of Resident) published on 26 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff charming and helpful. My resident friend, although he was very happy with St Marks at first, he became very difficult and unhappy. Personally I felt it was partially or mostly due to his inability to hear very much - he was profoundly deaf.

Reply from Rose Pickering, Customer Service Administrator at St Mark's Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from Christine B (Daughter-in-law of Resident) published on 26 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Mark's has got to be the best home. The staff are fantastic friendly and kind. The food is great and the home is spotlessly clean. The care is excellent.

Reply from Rose Pickering, Customer Service Administrator at St Mark's Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from J D (Wife of Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is well cared for with very friendly and attentive care by all the staff.

Reply from Rose Pickering, Customer Service Administrator at St Mark's Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from David L (Son of Resident) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Mark's sets the standard to which all such care homes might aspire. Without exception all staff are kind, caring, well trained, pro-active and good humoured. A true team under the excellent 'open door' policy of the manager. The care home isn't perfect but it comes pretty close. Top marks to St Mark's.

Reply from Rose Pickering, Customer Service Administrator at St Mark's Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from I R (Daughter of Resident) published on 20 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful buffet and entertainment was laid on at the nursing home to celebrate the Queen's 90th birthday. I was particularly impressed by the way all the staff rallied round to make the afternoon such a success, they were all involved with attending to the resident's needs and creating a wonderful
atmosphere. I think I can say that a good time was had by all and it's all thanks to the dedication and organising skills of the staff. Well done.

Reply from Rachel Elliott, Customer Service Administrator at St Mark's Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Rosemary B (Daughter of Resident) published on 20 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just had a lovely afternoon at the garden party held to celebrate the Queen's 90th birthday. At all times I visit, the staff are very welcoming and caring. My mother tells me that the carers are very good. This is quite a compliment from my mother who is very quick to complain if something is
not right!

Reply from Rachel Elliott, Customer Service Administrator at St Mark's Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from Claire M (Daughter of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum arrived nearly a year ago I have had nothing but praise for everyone who cares for her in whatever capacity from house keeping, chefs team, activity girls, reception ladies and above all the carers and nurses. Mum's not a text book case and they have all tried to understand her needs and recognise
her capabilities.

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Review from Angela P (Daughter-in-law of Resident) published on 2 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at St Mark's Nursing home are well trained and have always shown a great deal of respect and kindness to my mother-in-law. Nothing is too much trouble and they are always helpful. There are lots of activities for the residents that were very good and well planned. The home itself is spotless
and always smell fresh whenever we visit. I can highly recommend this home.

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Current Review Score: 9.5 (9.474)

Overview of Review Score

The Review Score of 9.5 (9.474) out of 10 for St Mark's Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.474 for St Mark's Care Home is calculated as follows: ( (267 Excellents x 5) + (106 Goods x 4) + (39 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 422 Ratings = 4.474

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Mark's Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Feb 2025

Spacious rooms available for nursing, residential and dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (1)

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Meet the Team (17)

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Hazel Corrigan

Job Title: General Manager

Joined: 2022

I first joined BUPA two and a half years ago after managing large pharmacy businesses previously. I absolutely adore helping others and getting to feel as if I have made a difference in their lives. At home, I am kept very busy looking after my two young daughters!


Madalina

Madalina Lovin

Job Title: Clinical Services Manager

Joined: 2018

I have worked for St Mark’s Care Home from 2016- 8 years now! I was promoted to Clinical Services Manager around 3 years ago. I enjoy being around people and socialising with our residents daily. I also enjoy working in a team with our fabulous staff, it feels great to accomplish something together! I am married and have a young daughter so adore doing anything as a family. I recently discovered a passion for gardening so try and do that as much as I can- weather permitting of course.


Domingo

Domingo Azavedo

Job Title: Chef Manager

Joined: 2021

I am a professionally trained chef with experience in restaurants all over the world! My brother-in-law recommended BUPA to me when I was looking for a new role. I love how closely I get to work with the residents and the fact that I get to have a positive influence on their lives. During my free time, I love to host barbeques for family and friends, enjoy both playing and watching sports and spending time with friends.


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Emma Moffat

Job Title: Resident Experience Manager

Joined: 2021

I first joined BUPA in March 2021 as a care assistant and started this role in December 2021. I previously worked for a large finance company but decided to take the leap into the care sector- something I had always wanted to try. I absolutely love meeting people from all walks of life and doing whatever I can to make residents feel happy and safe. I live locally with my husband and baby and love anything we do as a three, whether that be walking coffee and cake, or swimming.


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Andreea Stoica

Job Title: Unit Manager

Joined: 2022

I first started working for BUPA in February 2022 after one of my friends recommended the company. I have a background of 20 years of nursing experience and my passion is helping people and delivering the best care I can.


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Sally Colella

Job Title: Receptionist

Joined: 2013

I previously worked in an office but had helped BUPA with activities. I decided I wanted to switch to a more caring role and felt this combined my office skills with my passion for care. Myself and my family live locally to the home so it felt like the perfect fit. I love my daily interactions with people of different ages, who come from all walks of life and have amazing stories to tell.


Zillah

Zillah MacPherson

Job Title: Receptionist

Joined: 2018

I have worked for BUPA since 2018. I was interested in having a career change in the care sector when I applied for the role at St Mark's Care Home. I knew people already working within the care and really wanted to try it for myself, and I am still here! I love the feeling of making a difference in people's lives and I get to meet so many different types of people. I live locally, so know Maidenhead really well, and spend my free time gardening, doing DIY or spending time with my four grandchildren.


Kerry

Kerry Eaton

Job Title: Housekeeping Team

Joined: 2007

Our housekeeping team comprise a dedicated group of friendly and familiar faces. Amongst long-standing colleagues, we have welcomed new members, who are enjoying their experience getting to know all the residents at St Mark’s. The team are dedicated to ensuring a clean, safe and healthy environment in the home. Aside from keeping our home shipshape, these superstars like to indulge in daily chats with residents.


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Welna Nel

Job Title: Senior Care Assistant

Joined: 2023

I have worked in the care profession since 2010, at first locally in the community, before joining BUPA around a year ago. I absolutely adore helping people and care is my passion. I live locally to the home with my three children so my free time is mostly spent taking care of and spending time with them.


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Sara Temar

Job Title: Care Assistant

Joined: 2018

I was first introduced to care work by my Auntie who also worked at St Mark's. I fell in love with the job role and am still here six years later! I really enjoy the family atmosphere in the home between the staff and the residents. I live locally at home with my two daughters and adore cooking for them and listening to music.


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Bradley Clyde-Wiggins

Job Title: Senior Carer

Joined: 2022

I first started at St Mark's Care Home two and a half years ago. I actually got the job on my 19th birthday! I love coming in every shift and cheering the residents up.


Dave

Dave Tyson

Job Title: Maintenance Manager

Joined: 2004

I have been in maintenance for 45 years and have been with BUPA for 20 years. My favourite part of the job is making the residents smile, I love having a laugh with them and making their days a bit brighter! I live locally to the home and enjoy golfing in my spare time.


Kirstie

Kirstie Hanson

Job Title: Senior Activity Coordinator

Joined: 2018

I started working for BUPA six years ago. I previously worked as a teaching assistant, however after my Nan was diagnosed with dementia I wanted to learn how to support her and others in their daily lives. After doing some research I was so lucky this position became available and did not hesitate to join the team here at St Marks Care Home. I love making a difference in people's lives and adding happiness to their days. I live locally, and in my free time, I love spending time with my family, visiting London for theatre trips and camping.


Lauren

Lauren Hewitt

Job Title: Financial Administrator

Joined: 2016

I originally started as a carer for BUPA in 2016 and worked my way up in various roles to become the Financial Administrator. I love seeing our residents daily and making a difference in their lives. Due to my role, I also spend a lot of time with resident's friends and family which I massively enjoy. Outside of work, I am kept busy looking after my young son!


Maria

Maria Pravalici

Job Title: Unit Manager

Joined: 2022

I have been in the care sector since 2015 and started working for BUPA nearly two years ago. I absolutely love talking to the residents daily and getting to know more about their backgrounds and families. I live just around the corner from home and spend most of my time with my young boys. When they're not keeping me busy I love to travel and read.


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Matthew Stevens

Job Title: Maintenance

Joined: 2022

I've been a part of the BUPA team for two years now and have held my current position for 6 months. I love my role at BUPA and have found a real passion for making the home run look the best it possibly can, whilst keeping things safe for staff and residents. I have recently become a dad to a beautiful baby girl and spend my free time living life to the fullest with my wife and baby. I'm a local to Maidenhead and love getting out in the area for good food and enjoying motorsports with friends.


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Prabesh Gautum

Job Title: Care Assistant

Joined: 2011

I first started working at the home over 13 years ago! I live locally at home with my wife and children and love to spend my free time with them or play football with friends. The thing I love most about my job is connecting with and supporting residents and making them smile every day.