Queen's Court

1 Dedworth Road, Windsor SL4 5AZ
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9.8 44 Reviews
  • Queen's Court, Windsor
Located close to the heart of historic Windsor, Queen's Court provides round-the-clock care services for older people, including permanent and respite residential, nursing, and dementia care.

Each bedroom at the Windsor care home has en-suite facilities and stylish furniture. There are a range of shared facilities including a café, hair and beauty salon and relaxing lounges where residents can socialise or enjoy activities. In the warmer weather, the garden is the perfect place to relax.

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Care Provided by Queen's Court

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Bozena Szczepaniak (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Queen's Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,723
    • Self-Funded Residential Dementia Care from £1,813
    • Self-Funded Nursing Care from £1,963
    • Self-Funded Nursing Dementia Care from £2,053
    • RESPITE Self-Funded Residential Care from £1,933
    • RESPITE Self-Funded Residential Dementia Care from £1,023
    • RESPITE Self-Funded Nursing Care from £2,173
    • RESPITE Self-Funded Nursing Dementia Care from £2,263

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Queen's Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Queen's Court Reviews (44)

Total of 44, showing 1-20
9.8

Queen's Court has a Review Score of 9.8 (9.826) out of 10, based on 28 reviews in the last 2 years. Over all time Queen's Court has 44 reviews.

Overall Experience

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Date Published

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Review from Mickey B (Friend of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Credit where it's due. It must be the hardest decision in anyone's life to see their loved one's or lifelong friends put into care albeit for their well being and safety in old age.
We are absolutely delighted with our friends progress in just over two weeks of being in Queens Court, from where she
was in herself to where she is already is incredible.
Having met some of the kind selfless staff the common denominator is they clearly have one aim and that is to make the patient as happy and comfortable as physically possible catering for each individual's needs.
It is so lovely after a visit knowing our friend is in safe hands receiving the best possible care more so it is lovely to see her eyes smiling once again.
You can't put a price on a loved one's life.
Well done team Queens Court and Thank you.

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Review from D T (Friend of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last couple of years I have visited this Care Home at least once a week. I have always found all the staff, whether carers, helpers, cleaners, reception, kitchen or anyone else, to be welcoming, friendly, smiling, helpful and efficient. My friend, who is a resident, says exactly the same and
is very happy there. Also she appreciates the meals which are tasty and varied. Any medical issues have been dealt with quickly with accompanied hospital visits if necessary.

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Review from Thomas S (Son of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional friendly considerate team. Clean and fresh environment with comfortable and well furnished bedrooms, living areas and dining room. Exceeded my expectations. Living abroad I can now relax in the knowledge that my mum will be safe and well looked-after in between my visits.

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Review from M C (Sister of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Queens Court to be very welcoming, staff are always friendly and helpful. All rooms are cosy and clean, also very comfortable. Christmas trees and decorations in all the lounges look so pretty.

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Review from Valerie B (Daughter of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't explain how well mum is looked after, the care and the time they take to talk to her, meaning the attention that she is receiving is enormous. To say thank you does not cover it all.
At the moment we are going into Christmas and again the attention to the decorations is wonderful, photos need
to be taken. Highly recommended.

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Review from J O (Wife of Resident) published on 11 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely caring staff, very patient. Can't do enough for their clients or the families that visit. After a few teething problems, which are to be expected in the beginning, were fixed everything is lovely. He is very well looked after.

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Review from M F (Sister-in-law of Resident) published on 11 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am content that my sister in law is comfortable and happy. She is receiving very good care.

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Review from D B (Grandson of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff and so supportive. Lovely food and services. Accommodating for all requests and very inviting. Ensures that residents are looked after and spoken with even just in passing. Very homely feel.

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Review from Ross B (Son of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been a resident for a few days but in that time all the staff and facilities have been excellent.

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Review from M P (Son of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father recently celebrated his 100th birthday for which the whole team provided a magnificent party for him, with family and other residents joining in with the fun. We have always found all the staff extremely polite, happy and caring towards ourselves and our father. We are certain he couldn't
be in a better care home and, when asked, he said he was very happy and couldn't fault it. Thank you to everyone.

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Review from L P (Daughter of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What did we want from a care home? A warm welcome, not only because you have made, in my case, a heart-wrenching decision to place a loved one in care. From the moment we arrived, after a tough fourteen weeks in hospital we were greeted by the Queen's Court manager and her fantastic team. Three weeks
in and we take enormous comfort in the knowledge that everything is being done to make Mum comfortable and well cared for. Every need is catered for. Lovely surroundings, nice food, caring staff, enriched days with activities and we are kept well informed at every stage of Mum's welfare. The peace of mind for our family is immeasurable. Well done Queen's Court!

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Review from V B (Daughter of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has just had her 100th birthday and we held a celebration party at the home for family and friends. The staff made the day so special, they went out of their way to adapt to our needs and were so caring. I had so many positive comments about the lovely staff, how impressed they were with the
home and the garden. My grateful thanks go to all involved with the day.

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Review from Stephanie F (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, very satisfied with mums care, she seems very happy here.

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Review from K G (Son-in-law of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Queens Court is an excellent choice for your loved one. I drive away knowing he’s extremely well looked after and the staff there do their utmost best to ensure every need is met.
The food and choices are lovely and nothing is too much trouble if the resident asks for something not on the menu.

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Review from Rosalind N (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Queen's court care home for just over 2 years now.
She is very well cared for and is very happy here.
My sister and I visit her regularly and are always welcomed by lovely friendly staff.
They keep us informed of any health issues she may have.
The nurses and carers are all
very approachable and helpful with any questions we may have.
And there are plenty of activities to do if she chooses to join in.
We celebrated her 80th birthday last year with all the family, and were able to use a room downstairs for us to all be with her.
Thank you.

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Review from Julian G (Son of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Queen's have been absolutely wonderful and welcoming to my elderly mum. The staff are very caring and this has helped Mum settle in more quickly. In a short space of time Mum has got to know the carers and staff and she has commented that she feels very safe and secure. There is a wonderful
day room with a large television which she loves to sit in. The home also has excellent activities for residents and a wonderful hairdresser. At a difficult time this really is a home from home.

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Review from N A (Son of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Queens Court have made life for my mum in her later years as comfortable as possible. From my mother's first day, the staff have been nothing but friendly and attentive making sure she gets the care and security she desperately needs. Thank you all for providing a great service.

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Review from M C (Wife of Resident) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A few days ago I was invited to a private secret meeting at Queens Court Care Home, I was told to dress smart and come hungry. Little did I know that the invite was to have a romantic meal with my husband. The staff had gone out of their way to set it up four 4 sets of couples. They created a lovely
setting and a lovely 3 course meal unfortunately the meal was for meat me being a vegetarian however that was not a problem for the chef he cooked me a lovely piece of salmon nothing was too much for them. They gave all the ladies a red rose from their partners.
The reason behind the evening was to show that just because we as a couple are separated due to ill health it's not easy to take your partner out to a restaurant as it to difficult and confusing for them.
It was such a lovely thought and very much appreciated and all had a lovely time. Thank you to all the staff. Thank you.

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Review from Barry W (Husband of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the care my wife is getting enough.

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Review from Rosemary C (Sister-in-law of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my sister in law has only been in the home since May myself, my husband and the rest of the family are very pleased with the care that are sister gets. The nurses, carers and the rest of the staff are so caring, polite and very welcoming to us when we visit. Nothing is to much trouble. We are
so pleased with everything that she gets.

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Current Review Score: 9.8 (9.826)

Overview of Review Score

The Review Score of 9.8 (9.826) out of 10 for Queen's Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.826 for Queen's Court is calculated as follows: ( (268 Excellents x 5) + (52 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 322 Ratings = 4.826

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queen's Court is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Bozena

Bozena Szczepaniak

Job Title: Home Manager

I’ve been part of the Care UK family for nearly 16 years now.


Previously I was a Home Manager at another Care UK home where I led the home to achieve an overall ‘Outstanding’ rating from our internal governance team. My career includes working as a registered nurse in my native Poland, and as a paramedic, and I’ve even trained with the Army.


I am passionate about creating an environment that supports the independence of residents with one clear goal in mind: providing the best care. I relish making residents happy and comfortable as well as supporting the team to do their best work. Teamwork is vital in a setting like this.


Frequently Asked Questions about Queen's Court

What types of Care is Queen's Court registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Queen's Court provide?

Palliative Care & Convalescent Care are other types of care provided.

How many Rooms does Queen's Court have?

There are 62 Single Rooms.

What are the Facilities & Services at Queen's Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Queen's Court to the centre of Windsor?

0.4 mile(s) as the crow flies, distance by road may be significantly further.