Queen's Court

1 Dedworth Road, Windsor SL4 5AZ
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9.8 45 Reviews
  • Queen's Court, Windsor
Located close to the heart of historic Windsor, Queen's Court provides round-the-clock care services for older people, including permanent and respite residential, nursing, and dementia care.

Each bedroom at the Windsor care home has en-suite facilities and stylish furniture. There are a range of shared facilities including a café, hair and beauty salon and relaxing lounges where residents can socialise or enjoy activities. In the warmer weather, the garden is the perfect place to relax.

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Care Provided by Queen's Court

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Bozena Szczepaniak (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Queen's Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,723
    • Self-Funded Residential Dementia Care from £1,813
    • Self-Funded Nursing Care from £1,963
    • Self-Funded Nursing Dementia Care from £2,053
    • RESPITE Self-Funded Residential Care from £1,933
    • RESPITE Self-Funded Residential Dementia Care from £1,023
    • RESPITE Self-Funded Nursing Care from £2,173
    • RESPITE Self-Funded Nursing Dementia Care from £2,263

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Queen's Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Queen's Court Reviews (45)

Total of 45, showing 21-40
9.8

Queen's Court has a Review Score of 9.8 (9.820) out of 10, based on 29 reviews in the last 2 years. Over all time Queen's Court has 45 reviews.

Overall Experience

  • 33
  • 11
  • 1
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Date Published

45
12
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29
16

Review from Rosemary C (Sister-in-law of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my sister in law has only been in the home since May myself, my husband and the rest of the family are very pleased with the care that are sister gets. The nurses, carers and the rest of the staff are so caring, polite and very welcoming to us when we visit. Nothing is to much trouble. We are
so pleased with everything that she gets.

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Review from Louise D (Daughter of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole process of moving my mother to Queen's Court has been fully supported by the staff. Everyone has been so kind and welcoming. Nothing seems to be much trouble, and I believe my mother will be very happy here.

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Review from Vera P (Sister of Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at Queen's Court for about four years. The staff are all very kind and extremely caring. My sister is very happy here. Her every need is taken care of. The atmosphere is loving. I have found the care home to be welcoming, friendly and joyful. It is just like the best family
home. The manager is compassionate and very approachable. Her management team reflect her ethos. I could not find a better home for my dear sister. I wish to thank the manager and all her staff for the excellent care they give to all the residents.

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Review from Jean R (Wife of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very friendly and food excellent. Very helpful and could not do enough for me. I knew my husband would find it hard being away from me and is not very communicative, but after a few hiccups, he was fine. He does find it hard to interact. Staff had to handle me being very deaf and I felt they did
very well.

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Review from G T (Respite Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My thanks for a safe and happy stay at Queen's Court Care Home. It was a pleasure to be with you and I hope to come again.

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Review from David W (Husband of Resident) published on 27 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a recent illness, I have been obliged to pass responsibility for the care of my wife onto Queen's Court Care Home. Previously I had sought to follow her parents' request that I kept her in the manner to which she had been accustomed, latterly, I regret, she had had to become accustomed to the
manner in which I was able to keep her! Queen's Court have restored the status quo ante.
Management has recruited an incredibly caring staff, backed up by good nursing and readily available medical assistance when needed. Menus are good and varied; after twenty years of my cooking, my wife is in her seventh heaven! A good selection of drinks is regularly distributed and available on demand.
Family and friends have all commented on the loving care provided and been impressed by the attention given to any suggestions regarding my wife’s welfare. Floral gifts are taken by staff, nicely arranged in vases and displayed in my wife’s room.

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Review from A S (Daughter of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcomed from day one. Really happy with the level of care and interaction.

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Review from Clare G (Daughter of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of our mother has been very good indeed. The staff are attentive and consider the residents's wishes and choices. Lots of activities and residents can do as much or as little as they want. You could see that for many of the staff it’s not just a job but they really care about the residents.
Our mother's medical and physical care was very good. Facilities are good and everything was always well looked after. When our mother came to end of life, the staff could not have been more supportive. Would recommend.

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Review from P B (Daughter of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Queens Court is a very friendly, caring home.
Being 200 miles away I find it a comfort to know that Mum is in good hands. Any queries or concerns that I may have are dealt with promptly and efficiently by the management.
The home manager holds regular relatives meetings on video calls to keep us
updated and newsletters highlight the themed activities and events scheduled at the home. They seem to celebrate everything! Wonderful!
Mum's room is bright, comfortable and clean and she is happy. Being bed-bound she can't get out to join the multitude of fun activities the home offers, but she is still included and it's great to see her grinning face on the social media page from time to time. The nursing level staff are lovely and keep us informed on Mum's health and help facilitate video calls when able.
It has been a difficult time for care homes but the current home manager and her team are doing a great job. We are very happy.

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Review from Debbie-Ann B (Daughter of Resident) published on 9 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted that my Mom is now a permanent resident in Queen's Court. We believe Mom is in the right place where she is well looked after and loved for who she is. She was in a vulnerable position living alone in her flat - she was not at all safe - but now we know she is safe.
We are thankful
for all the love and kindness poured out into Mom which has helped her to settle quickly. We really value the staff and all they do. I am grateful for the nudge given to get Mom out of her room and to engage in the many and varied activities offered. The staff are cheerful and encouraging, the rooms and common areas bright and clean, the residents are friendly, the food is plentiful and varied and staff remember individual food preferences which is astounding considering the amount of work they must get through each day.
On the administrative side, we are kept updated; we enjoyed our first relatives zoom meeting together.
Queen's Court is home.

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Review from Victoria C (Daughter of Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very pleased by the way our mother has been welcomed into the home. The staff have been very welcoming and explain everything in detail. They are warm and friendly. The carers and nurses seem to be doing a professional job and are kind and considerate. The room is clean and smells good
and is comfortable. She has been able to bring lots of her own things. The food is tasty, well presented and good. The room is very noisy as it looks out onto a busy road. There are noises outside constantly from other people and bells ringing all the time. Nice garden space.

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Review from G S (Wife of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of Queens Court for four years now. He has specific and acute medical needs and requires 24 care nursing care. I and our children would highly recommend the care given and staff at Queens Court. My husband is treated with respect and consideration and his medical needs
are well attended to.

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Review from David T (Son of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are friendly and helpful, but seem to be quite stretched. Getting in and out of the home can be difficult for visitors. Communication from shift to shift could be improved. The food is good. The rooms are airy and bright and the temperature is well maintained.

Reply from Samantha Debenham, PA to Marketing Director at Queen's Court

Thank you for the lovely compliment and for taking the time to review us on carehome.co.uk. I’d like to reassure you that we are fully staffed on the ground floor and allocate the staff according to the occupancy and needs of the residents. With regard to accessing the home, I’m afraid that due to security purposes, we are unable to share the front door code with visitors. It can take longer to open the door outside of normal office hours as the staff are busy caring for the residents on the suites. We do have a call bell on the door for visitors to ring and then wait for assistance, and I’m pleased to confirm that we have now recruited a receptionist, which will help to improve this service. With regards to staff handovers, I can confirm that we have a system in place where our team members communicate with each other before they start or finish their shifts to ensure they are fully up to speed on every resident. We do really appreciate your feedback and if you would like to discuss this further, I’d be more than happy to speak with you directly.


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Review from Debbie M (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home was excellent when my mum went here. They made her feel at home straight away and have done everything to help her settle in. My mum is always treated with dignity. The staff are always friendly and helpful. The staff were very helpful to me and my sister with any questions that we had.

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Review from Barbara B (Daughter of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident on the nursing floor for six years and the care is always very good. The current staff appear happy and always caring towards my mum. Nowhere is perfect, there is always room for improvement, but overall, Mum and the family are very happy. Things have improved since the
new manager arrived last year.

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Review from Marian M (Daughter of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy at Queen's Court, and in her own words she says "they love me here". On her 100th/101st birthday, they put on parties with presents, balloons, music and a personalised cake. It was very much appreciated by our family. Activities are great fun with quizzes to stimulate the mind,
arts and crafts for dexterity and raffles and sales in the foyer. My mum especially loves the live music. Good food is also important and really looks forward to mealtimes.
The new manager is warm and caring, visiting the residents on a regular basis and going the extra mile if something is not right. This is the same for a lot of the carers, especially the long-term ones. Continuity of carers is important to my mum, when staff shortages occur, stress is put on the remaining staff, and the expert care usually provided suffers. Agency staff do not provide or meet the high expectations of the group.
From maintenance and laundry, right up to administration and management, the Queen's Court staff make it feel like home for my mum. Thank you.

Reply from Samantha Debenham, Personal Assistant at Queen's Court

Thank you very much for your feedback. We’re delighted to hear your positive comments about the care and support our team provides at Queen’s Court. Continuity of care for residents is very important to us, and we are pleased to say that we’ve recently recruited a number of new carers and nurses to help reduce the need for agency cover. Thank you again for taking the time to provide your feedback and kind words.


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Review from M A (Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love my care. Everyone is wonderful here and always go the extra mile and work very hard. I don't know what I will do without them.

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Review from N H (Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like doing all the activities which I take part in. Made new friends and like chatting with everyone at the care home in Queens Court.

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Review from J P (Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident at Queen's Court. I have been living here for three years. I have enjoyed my time here. The new home manager is very friendly and loving. She enjoys talking to us and having a laugh.

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Review from B W (Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Things have improved since a new manager.

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Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Queen's Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.820 for Queen's Court is calculated as follows: ( (276 Excellents x 5) + (56 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 334 Ratings = 4.82

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queen's Court is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Bozena

Bozena Szczepaniak

Job Title: Home Manager

I’ve been part of the Care UK family for nearly 16 years now.


Previously I was a Home Manager at another Care UK home where I led the home to achieve an overall ‘Outstanding’ rating from our internal governance team. My career includes working as a registered nurse in my native Poland, and as a paramedic, and I’ve even trained with the Army.


I am passionate about creating an environment that supports the independence of residents with one clear goal in mind: providing the best care. I relish making residents happy and comfortable as well as supporting the team to do their best work. Teamwork is vital in a setting like this.