Queen's Court

1 Dedworth Road, Windsor SL4 5AZ
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9.8 45 Reviews
  • Queen's Court, Windsor
Located close to the heart of historic Windsor, Queen's Court provides round-the-clock care services for older people, including permanent and respite residential, nursing, and dementia care.

Each bedroom at the Windsor care home has en-suite facilities and stylish furniture. There are a range of shared facilities including a café, hair and beauty salon and relaxing lounges where residents can socialise or enjoy activities. In the warmer weather, the garden is the perfect place to relax.

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Care Provided by Queen's Court

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Bozena Szczepaniak (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (62)
    • Single Rooms with ensuite Wet Room (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Queen's Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,723
    • Self-Funded Residential Dementia Care from £1,813
    • Self-Funded Nursing Care from £1,963
    • Self-Funded Nursing Dementia Care from £2,053
    • RESPITE Self-Funded Residential Care from £1,933
    • RESPITE Self-Funded Residential Dementia Care from £1,023
    • RESPITE Self-Funded Nursing Care from £2,173
    • RESPITE Self-Funded Nursing Dementia Care from £2,263

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Queen's Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Queen's Court Reviews (45)

Total of 45, showing 41-45
9.8

Queen's Court has a Review Score of 9.8 (9.820) out of 10, based on 29 reviews in the last 2 years. Over all time Queen's Court has 45 reviews.

Overall Experience

  • 33
  • 11
  • 1
  • 0
  • 0

Date Published

45
12
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29
16

Review from Sophie P (Daughter of Resident) published on 14 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience so far with Queens Court in Windsor, has been excellent. My mum moved in at the beginning of September and they couldn't do more to support her. The pictures online don't do the home justice. It's spotless throughout and every member of staff seems very experienced and an absolute pleasure
to speak with. You can tell they really care. There's a private sealed garden which residents on the ground floor can access whenever they like. The food options are very impressive and there are always options. My mother is a picky eater and if she doesn't want what is being given, they will make her a sandwich of her choice. There is unlimited fruit, juices, chocolate and crisps which residents have access to whenever they want it. To anyone deciding on a home for family, I recommend you base your judgment on physical visits rather than online pictures. You will know which home is the right one based on the "feel" you get when visiting. Do not pick based solely on CQC ratings.

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Review from Amanda L (Daughter of Resident) published on 30 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Queen's Court since November 2018. She has advanced dementia and is totally reliant on the staff for everything. The staff have been absolutely fantastic since she moved in and they are all so caring and look after her beautifully. She is extremely happy too, and that
is because of the care she receives. We have been so lucky that she was placed there.

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Review from Carol H (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Queen's Court Care Home in January 2020. My mother has been in the final stages of Alzheimer's and Vascular Dementia for over three years and is unable to move, talk or do anything for herself.
Those working at Queen's Court have been absolutely amazing. They soon became accustomed
to my mother's needs and their superb attention to detail enabled her to settle in with no stress or change to her routine. Three months after she moved Coronavirus hit the nation and we were unable to visit. Quite a shock as we had been visiting many times a week. The home and carers have coped with the stress of this situation extremely well. Their approach is incredibly professional, all of their workers give the necessary time that my mother needs to ensure she eats and drinks well. I have had regular updates and letters as well as phone calls, video call conversations and video meetings with management of the home. I can not praise them enough!

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Review from Clive T (Son of Resident) published on 27 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only positive things to say about my 93 year old father’s 6-month stay at Queen’s Court from his admission to his peaceful passing. Indeed, the management agreed to readmit him from a brief stay in hospital so that he could spend his final days with them in dignity and peace. I found them professional
and thorough in all matters. There was a sense of pride in the rebuilt reputation of the establishment. Whenever I entered the building I heard laughter and conversation. There was none of that ‘tumbleweed’ feel you can associate with care homes. I was able to decorate my father’s room with pictures and ornaments and install his television. Even though his mental state was a little confused, he was placed on the nursing floor where the care level, food and hygiene routine were all excellent. His physical frailty, regular tiredness and mental confusion made him a slightly difficult patient at times but he received nothing but considerate and affectionate care in my experience.

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Review from V W (Power of Attorney of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Queen's Court has provided a very welcoming environment from our first experience. The residents are extremely well cared for and have plenty of interesting activities.
The catering is excellent and the communal area is very well appointed.

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Current Review Score: 9.8 (9.820)

Overview of Review Score

The Review Score of 9.8 (9.820) out of 10 for Queen's Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.820 for Queen's Court is calculated as follows: ( (276 Excellents x 5) + (56 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 334 Ratings = 4.82

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queen's Court is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (87)

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Meet the Team (1)

Bozena

Bozena Szczepaniak

Job Title: Home Manager

I’ve been part of the Care UK family for nearly 16 years now.


Previously I was a Home Manager at another Care UK home where I led the home to achieve an overall ‘Outstanding’ rating from our internal governance team. My career includes working as a registered nurse in my native Poland, and as a paramedic, and I’ve even trained with the Army.


I am passionate about creating an environment that supports the independence of residents with one clear goal in mind: providing the best care. I relish making residents happy and comfortable as well as supporting the team to do their best work. Teamwork is vital in a setting like this.