Review from G A (Son of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience

Review is based on first 12 weeks of care. Most staff generate a positive approach to their duties and tryand keep next of kin informed of any medical issues. Some hygiene issues, nail and toe cutting have been chased and actioned quickly.
On arrival, we asked that physiotherapist be arranged through

the local GP under the community physiotherapy team on the NHS as requested by Hospital following Mum’s discharge. Si to eight weeks physiotherapy were indicated following discharge. This matter is to be followed up on the next GP but suspect it is now too late!
Main lounge area seems congested/crowded making conversations sometimes difficult but try to arrange in advance for Mum to be put in a wheelchair and moved to a more quiet area e.g. conservatory or dining room or garden.
Overall, it has a very homely feel and the staff are very dedicated to their roles. Staff have a very good interaction with family members.

Reply from Rachel Stoneman, Manager at Bridge House Nursing Home

Thank you so much for this lovely review and your kind words.

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Review from Ruth T (Friend of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience

We have three family members in Bridge House Nursing Home and are delighted by the quality of care and support provided by the team. The staff are kind, compassionate and skilled. They work immensely hard to ensure that each resident’s needs are considered and met. Small touches make a big difference.

Communication is excellent, and we feel completely at home when we visit. We are welcome at any time, and as a result, we have complete confidence in the care provided. A lovely place for families to live.

Reply from Rachel Stoneman, Manager at Bridge House Nursing Home

Thank you so much for your wonderful review. It's a pleasure looking after your wonderful family members, and we're so pleased you love visiting Bridge as much as we love working here!

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Review from Janet D (Daughter of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience

My father has been at Bridge House Nursing Home for 6 months now and he quickly settled in. He is very well looked after and there are plenty of activities to keep him occupied. All staff are extremely hard working and show great patience whilst providing excellent care and attention to all his needs.

Reply from Rachel Stoneman, Manager at Bridge House Nursing Home

Thank you for the lovely review! We are so pleased your father has settled so well at Bridge House.

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Review from Sandra T (Daughter of Resident) published on 3 August 2023
Submitted via Website • Report

Overall Experience

My mother spent nearly a year at Bridge House. All the staff and management treat the residents like family. They are so compassionate and kind. Sadly, my mother spent her last days there, but I can genuinely say that I can not think of any better place for her to have been. Everyone at Bridge House

made her last days as comfortable as possible, and they also showed great compassion for us visiting her. Knowing that she was so well looked after made the last few weeks much more bearable for all the family.

Reply from Rachel Stoneman, Manager at Bridge House Nursing Home

Hi Sandra
Thank you so much for your wonderful review, I will pass your feedback on to our time.
It was a pleasure to care for your mother at Bridge House, please pop in to see us for a coffee if you're passing by.

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Review from Helen Q (Daughter of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience

My mother has lived at Bridge Court for the past four years, and the current team, led by a dynamic, responsive and extremely caring manager and assistant manager, has ensured continuity of staff with excellent nurses. Without everyone at Bridge and the extremely high standards of comfort and cuisine,

my mother would have very little quality to her life. It is most certainly "a home away from home". Thank you for such professionalism and dedication.

Reply from Rachel Stoneman, Manager at Bridge House Nursing Home

Hi Helen, Thank you so much for your wonderful review of Bridge House. I will pass your kind words onto the team!

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Review from B M (Son of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience

My mother has been in Bridge Court since June 2020. The care she receives is second to none and at 103 she might outlive me. Both my partner and I would be quite happy to go there should we have to in the future.

Reply from Rachel Stoneman, Manager at Bridge House Nursing Home

Hi Bruce. Thank you so much for your kind words, I will pass this feedback onto our team at Bridge Court.

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Review from J W (Daughter of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience

After a personal recommendation, my mother had a two-week respite care stay at Bridge House What a good experience for both of us. A modern, well-furnished building, complimented by an amazing standard of care from every member of staff and a wide menu choice, with a very high standard of food. Freshly

made on the premises. A truly wonderful care home!

Reply from Rachel Stoneman, Manager at Bridge House Nursing Home

Thank you for the wonderful feedback. We're all very glad your mother had a beneficial two week respite!

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Review from J R (Friend of Resident) published on 4 January 2022
Submitted via Postal Card • Report

Overall Experience

I could not fault Bridge House. I have visited my friend there for about six months, and each time I have been received pleasantly by staff and carefully provided with barrier clothing. I have been welcomed by staff who recognise me and are very helpful, but also professional. There are always staff

immediately responding to any need expressed, and they are very helpful and pleasant. The accommodation is charming, comfortable and easily negotiated by wheelchairs. My friends room is delightful. This is my true and personal experience.

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Review from J S (Resident) assisted by family/friend published on 8 December 2021
Submitted via Postal Card • Report

Overall Experience

I have been happy here, since my husband and myself arrived in May. We have both been very well looked after. My husband died in September and since then I have been including myself in the activities more. The lady who does them is very kind and paints my nails. The nurses help me so much as I am in

a wheelchair. They always treat me with kindness and dignity.

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Review from Alison P (Daughter-in-law of Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience

We are very happy with the care, being given to my Mother-in-law, by all the staff at Bridge House Care Home. It's a really lovely, clean and welcoming environment and I have been to many nursing homes, doing my job, and I would rate it as one of the nicest.

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Review from S R (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience

Excellent care and always striving to improve. They make me feel comfortable with leaving my loved one.

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Review from Jane E (Daughter of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience

My mother spent seven months in rehabilitation here. The physio she received was outstanding and thankfully continues now she is back in her own home. She found all the staff - carers, nurses and cleaners - to be very hardworking, attentive and friendly. I am grateful to the home for all that they did

for my mother.

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Review from Penny C (Wife of Resident) published on 28 May 2021
Submitted via Postal Card • Report

Overall Experience

My husband is very well looked after by all the team at Bridge House nursing home. I am kept up to date with his condition and medication. The physio team have been working hard to keep his mobility going. He always looks very clean in his own clothes. During the covid lockdowns, staff worked hard to

make visits possible. Very important for residents and their families.

Reply from Andrea Aboud, Manager at Bridge House Nursing Home

Thank you, I will pass your excellent feedback on to the team.

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Review from Dorothy P (Respite Resident) published on 28 May 2021
Submitted via Postal Card • Report

Overall Experience

I came here for OT and physio after a stroke and it has been excellent. I am now going home. Very pleasant staff and carers. Lovely varied, delicious menus. The physios were so positive and encouraging. Lovely room.

Reply from Andrea Aboud, Manager at Bridge House Nursing Home

Thank you for your lovely feedback, I will pass it on to our team.

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Review from Mary D (Respite Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience

I am very happy with the treatment I am receiving at Bridge House, in the rehab unit (Bridge Court). The staff are very kind and caring and perform their duties with a high degree of professionalism. They often turn up to help me get to bed without me having to call them. Their attitude to care is that

they are here to assist the patients rather than thinking of their own agendas and having particular times when it is not possible to get help because it is break time or lunchtime, or other gaps in service. Bridge Court is refreshingly different.

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Review from Melanie G (Daughter-in-law of Resident) published on 11 January 2021
Submitted via Website • Report

Overall Experience

Bridge House offers a safe, supportive and compassionate environment for their residents, always proactive with their care and wellbeing. During these strange times of pandemic, their attention to infection prevention and control is exemplary for both staff and residents, prioritising health and safety

measures at the highest level. They do everything possible to keep in touch with families, facilitating visits when restrictions permit, which we find so reassuring. There have been ups and downs with my father’s health recently, including an emergency hospital admission, and the staff have managed things calmly and professionally, including making first-class physiotherapy support and rehab available to get him back to as much strength as possible. Huge thanks to the lovely team - I strongly recommend Bridge House.

Reply from Andrea Aboud, Manager at Bridge House Nursing Home

Thank you for your excellent feedback, I will pass it on to the team.

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Review from Adrian H (Son of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience

Having entered Bridge House after discharge from hospital following a fall, and with a series of external medical appointments in different places lined up, the staff at Bridge House have been exceptional in accommodating care for my father and for coordinating the appointments. Their help, organisation

and care, before and after all these appointments, along with communication and Covid 19 protocols have been outstanding in my goal in either getting my father back to his own home or if not, to remain at Bridge House with a far better quality of life.

Reply from Andrea Aboud, Home Manager at Bridge House Nursing Home

Thank you for your wonderful feedback I will pass on to the team.

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Review from Sue B (Daughter of Resident) published on 30 October 2020
Submitted via Website • Report

Overall Experience

Mum stayed at Bridge House for six weeks for physiotherapy/rehabilitation following a couple of seizures/hospital visits, which left her with difficult mobility. Mum found all the staff very caring and very patient with her, the staff always encouraged her to do as much as possible herself. Requests

and changes to medication and care were dealt with straight away, and communication with the care home was very forthcoming. Mums mobility and energy during her stay, was such that she was not able to make the most of the dining room and the activities, however, she did benefit from the small gym/physio room for some of her rehabilitation. Mum is now back at home and we found the help we were given in setting up home with mobility aids, sorting out medication and transfer of relevant medical notes very efficient, both from Bridge House and the physiotherapy team, Therapies on the Thames. We have found the whole team supportive and we would use them for future physiotherapy needs.

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Review from Karen L (Daughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience

Though my mother was in for only three weeks, she was treated with the utmost compassion and care by the nursing staff. I could not fault the level of service she was given, particularly during these difficult times. The manager was kind and accommodating when it came to us visiting my mother as she

deteriorated and we were regularly kept up to date by the nurse who was fabulous. My mother's room was lovely and bright and the food, from what I could see, was very nutritious and had variety. I only wished my mother was able to have enjoyed it a little bit longer.

Reply from Laura Hulett, Manager at Bridge House Nursing Home

Many thanks Karen for your lovely review, we wish she could have been with us longer too.

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Review from Jeffrey W (Son of Resident) published on 13 August 2019
Submitted via Website • Report

Overall Experience

My father stayed in Bridge House sadly for just a week, having been discharged there for palliative care. Nevertheless, I visited Bridge House four or five times and spoke with the manager many times. I was very impressed with the place and with the kind, friendly and accommodating attitude of all the

staff with whom I had contact.

Having met the manager of Bridge House, who has been in the post only for a couple of years I think, and learned something independently about her professional history, I suspect it will get better still. I had the clear impression that its guiding purpose is quality of care rather than profit-making.

I cannot comment on some aspects of Bridge House's service (including food - though have answered "Excellent" as "Don't Know" is not an option). However, I would not hesitate to recommend Bridge House to those in need of nursing care in the area.

Reply from Laura Hulett, Manager at Bridge House Nursing Home

Many thanks for your review Jeffrey!

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