Barchester Austen House Care Home

Kilnsea Drive, Lower Earley, Reading RG6 3UJ
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9.7 118 Reviews
Austen House is a purpose-built Nursing Home in Reading, set in a semi-rural location and within easy reach of Wokingham and London. The staff at Austen House are dedicated to meeting all residents’ needs.

Austen House boasts an established, well run Nursing Floor with dedicated, experienced nurses 24 hours a day.

Austen House’s specialised Memory Lane Community (for people living with dementia) was refurbished in Summer 24. The team have also been awarded certificates by the Alzheimer's Society for passing a course that helped with enhancing their understanding of dementia. It involves improved insight into dementia and Alzheimer’s disease, and learning that feelings matter most.

Austen House welcomes enquiries from anyone and is pleased to show everyone – whether they're looking for advice or support – around if they would like to drop in to investigate for themselves.

Please get in touch and they would be thrilled to assist you with your enquiry.
... Read more
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Care Provided by Barchester Austen House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 79 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Simona Cioinac (Registered Manager)
  • Admission Criteria
    • Enquiries welcome from all agencies and individuals
    • Ages 60+
  • Room Information
    • Single Rooms (79)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1994
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Barchester Austen House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,566

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Austen House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Wheelchair Access
  • Parking

  • Free parking on site at Austen House


Barchester Austen House Care Home Reviews (118)

Total of 118, showing 1-20
9.7

Barchester Austen House Care Home has a Review Score of 9.7 (9.682) out of 10, based on 22 reviews in the last 2 years. Over all time Barchester Austen House Care Home has 118 reviews.

Overall Experience

  • 78
  • 38
  • 2
  • 0
  • 0

Date Published

118
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15
22
96

Review from K H (Daughter of Resident) published on 17 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff, medical + admin, are very helpful. Staff are all approachable. Staff are kind and doing their best to care for our father. We feel all staff are working together as a team. Staff communicate well with family. We feel listened to.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thank you so much for your wonderful review, we really appreciate it!


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Review from Janet S (Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good experience staff are excellent. Food very good.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thanks so much for you generous comments and appreciation of Austen House staff.


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Review from J A (Respite Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my stay I felt well cared for and reassured by presence of nursing staff. Staff were always responsive, helpful, friendly & caring.
The food was very good generally I found the home clean but on a couple of occasions noticed that the dishwasher had left some revenue.
When I arrive from hospital,
someone tried to remove my wound dressing for a photo. The hospital notes indicated it should not be tampered with. On discharge my prescription included some strong painkillers, I expected to be offered them regularly but sometimes had to ask for them. I do not know what the best regime would be.

Reply from Lily Duffy, Home Administrator at Barchester Austen House Care Home

Thanks so much for your appreciation of staff at Austen House.


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Review from Lucy S (Daughter of Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are so grateful of the kindness and care that our mum has had since arriving at Austen House.
The carers and nurses also care about mums dignity which means alot to her and us too!
The management are great and always so helpful and at any time.
With thanks to you all

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thanks so much for your support Austen House staff appreciate.


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Review from L C (Wife of Resident) published on 25 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Austen House came to our aid when we needed urgent respite care for a family member. They could not have more accommodating or helpful if they had tried.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thanks so much for your support and encouraging words.


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Review from Byron H (Son of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Austen House is excellent! The staff team are very caring and always keep me informed of anything I need to know! They do excellent jobs looking after and caring for my parents.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thanks so much for appreciation, will let the staff know on how they are doing good job.


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Review from A B (Son of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. The care provided to my mother is exemplary. Nothing seems to be too much for them to do.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Hi, thanks for your kind words and Austen House really appreciate your support.


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Review from Jackie K (Daughter of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has settled well. Staff are kind, polite and respectful to my father and always have a smile on their faces. Happy to help.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thanks for your kind words and support you give to all staff at Austen House we really do appreciate.


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Review from Gary M (Friend of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience has been good. Staff are kind and attentive. The home has been refurbished and it is always clean. Food is good. The only small concern I have is sometimes getting information about my friend's deafness and what can be done.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thanks for your kind response we really do appreciate your feed back.


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Review from P B (Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only been here a little while but staff are friendly.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thank you so much for the kind review. We are very glad to have you here with us in the home!


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Review from J I (Resident) assisted by family/friend published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly. The people are helpful. I feel like I have a lot of freedom. The activities are numerous. The food is okay. The support I get is very good, the people are very helpful.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

Thank you so much for your review of the home! We are so glad to have you here with us!


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Review from Mike B (Son of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here 2 years. I am very happy with Barchester Austen House and would not hesitate tho recommend to others.
I am particularly pleased with the staff at Austen House some of whom have direct responsibility for mum's care and well being.
I would highlight one staff member in particular who
is fantastic at helping mum keep happy and is an exceptional carer, as are two further members of the team, we frankly could not ask for more from these kind people.
In addition the 2 ladies on reception are always engaging and welcoming when we visit. One of the ladies who provides nursing care is excellent, always on the ball and very proactive and is great at keeping us informed. We thank her for effectively optimising mum's health and welfare. The staff all know mum exceptionally well and this approach means she gets the very best we could expect . Thank you.
The home itself is well managed by the manager, all food cooked from scratch with good choices and varied menus and good quality.

Reply from Arturas Repkovas, General Manager at Barchester Austen House Care Home

Thank you so much for sharing your lovely review of Barchester Austen House. We are truly delighted to hear that your mum has been so well cared for over the past two years and we greatly appreciate your kind words. Our team works hard to provide the best possible care and create a warm, welcoming environment and it means the world to us to know that their efforts have had such a positive impact on your mum's happiness and well-being. We will be sure to share your feedback with the exceptional staff members you've highlighted - they will be thrilled to know they've made a difference. Thank you for mentioning the food as well; we take pride in offering fresh, varied and high-quality meals for our residents. We are honoured by your recommendation and will continue working to ensure we deliver the outstanding care.


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Review from Virginia L (Sister of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've always found the home to be warm and friendly with excellent staff! I've always found my sisters care has been excellent. I enjoy coming to the home as everybody is so welcoming.

Reply from Arturas Repkovas, General Manager at Barchester Austen House Care Home

Thank you so much for your kind words about the team, these will certainly be passed on to them. We very much enjoy welcoming all of our residents' families and friends to our home.


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Review from Chris G (Husband of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in all departments are welcoming, friendly and caring. The daily routine of the homes well managed to the benefit of the residents. All staff know my wife by name and always have a warm welcome which makes my wife feel cared for. The home is safe, warm and secure which is what is desired.
Entertainment, food, and gardens are all very good. I take comfort that my wife is in good hands.

Reply from Arturas Repkovas, General Manager at Barchester Austen House Care Home

Thank you so much for your review of our home and your wife's care. We pride ourselves on delivering a safe, warm and secure home for all of our residents so it is wonderful that this what you experience. Thank you again and it is our pleasure to care for your wife.


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Review from Deborah A (Daughter of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for a year and we are extremely pleased with her care. All the staff are kind, welcoming and caring. All the staff are respectful and professional in their approach to my mother. She is encouraged to join in with all the activities on offer. She is safe and happy - thank you.

Reply from Arturas Repkovas, General Manager at Barchester Austen House Care Home

We are so pleased that your mother feels safe and happy this is so important to us. We take great pride in how we treat our residents and to hear from a family that this is how they feel as a result is very uplifting for the team. Thank you it's a real pleasure to care for her.


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Review from Nellie P (Wife of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As the wife of a new resident with you, from the moment you enter Barchester Austen House Care Home, you are greeted with a smile from all your front of house staff. All carers treat you with great respect and kindness. Everywhere is very clean and today, no matter when you visit. My husband is always
clean and tidy and is very content with all that is around him. You have a great team doing the activities and I encourage my husband to go to all possible. Food, as life as a chef he always compliments his meals and likes to see the daily menu. We were just lucky you had a place for him. Big thank you.

Reply from Lind Immaculate, Home Administrator at Barchester Austen House Care Home

The team at Austen House would like to thank you for your kind words and support and we do appreciate the lovely comments.


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Review from S J (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The entire staff team from office, nurses, carers, kitchen staff, housekeeping, activity team, handyman are fantastic, kind and caring. They are so friendly, I cannot say how much we appreciate the high standard of love and care given to our mum, food is incredible, selection is wonderful and the homemade
cakes are wonderful.

Reply from lind immaculate, Home Administrator at Barchester Austen House Care Home

The team at Austen House would like to thank you for your supportive comments as we aim to offer person-centered care to all our clients.


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Review from Helen K (Daughter of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was moved to Barchester Austen House Care Home from his previous care home as his care needs had changed and he now needs nursing care.
The level of care he has received here, as well as the support extended to us (his family), is second to none.
The staff are friendly and knowledgeable
- enabling my father to live comfortably and treating him with dignity.
I cannot recommend this setting highly enough.

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Review from Russell V (Son of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is in good hands.
They helped her go to the Salvation Army meeting last Sunday. A splendid time was had by all.
The level of care is excellent.
Thanks to Austen House for all their support.

Reply from Lily Duffy, Home Administrator at Barchester Austen House Care Home

Thank you so much for the review; I know Mum thoroughly enjoyed her day back with the Salvation Army.


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Review from Jane C (Daughter of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just become a resident at Austen House Nursing Home, she's on her 5th day, and so far the transition has been great, the staff are so very friendly and help with everything I have asked. It's very organised. She's in a provisional room at present until her own room is decorated to my/her
choice, which will be lovely for her.

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Current Review Score: 9.7 (9.682)

Overview of Review Score

The Review Score of 9.7 (9.682) out of 10 for Barchester Austen House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.682 for Barchester Austen House Care Home is calculated as follows: ( (185 Excellents x 5) + (69 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 261 Ratings = 4.682

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Austen House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (80)

20 Years Long Service Award - Josephine Shingwele

Recipient: Barchester Austen House Care Home

Date: Wednesday 26 Feb 2025 More details

Celebrating Success - Employee of the Month - January 2025

Recipient: Barchester Austen House Care Home

Date: Monday 24 Feb 2025 More details

Top 20 Large Care Home Groups 2025

Recipient: Barchester Healthcare Ltd

Date: Friday 31 Jan 2025 More details

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Meet the Team (15)

Simona

Simona Cioinac

Job Title: Senior General Manager

Joined: 2023

Hello, my name is Simona and I am the Senior General Manager here at Austen House. I look forward to welcoming you to our home.

Thank you for taking the time to read this. I love to see prospective residents, families and friends, new members of staff and the local community taking an interest in our community.

My role is to ensure that we deliver what we say we do. I am responsible for overall service delivery to our residents and community, inspiring and leading the team and ensuring high standards of governance and compliance are achieved.

I trained as a nurse in Italy and worked there for 20 years in that capacity. In the last 7 years before leaving Italy, I had the privilege of serving the public healthcare sector by managing and leading frontline hospital services. In 2017 I came to the UK and joined the NHS, which I was particularly proud of. I have learnt a great deal from these colleagues along my career journey.

I truly believe in the values of responsibility, integrity, kindness, compassion and doing what I can for others. The care sector has afforded me the opportunity to ‘live’ these values in the workplace, for which I am truly grateful.

After serving in the NHS I was immediately drawn to Barchester because of the culture and principles the organisation aspires to.

I am now passionately working with the community and my team here at West Oak to take the home’s services forward. My team and I are fully committed to embedding the Barchester Values: RESPECT, INTEGRITY, PASSION, EMPOWERMENT and RESPONSIBILITY.

My door is always open to the community, family, residents and staff: do not hesitate to come and talk to me should you need anything or if I can assist in any way.

Thank you for your interest in our lovely home.

... Read more
Zulekha

Zulekha Omar

Job Title: Clinical Deputy Manager

Joined: 2024

Hello,
I am thrilled to introduce myself as the new Clinical Deputy Manager at Austen House. My name is Zulekha Omar, and I am truly honoured to be joining such a dedicated and passionate team.

My primary goal in this role is to support each of you in delivering the highest quality of care to our residents. I firmly believe in the power of collaboration and support in achieving extraordinary results. I am committed to creating an atmosphere where each team member feels empowered to contribute their unique skills and ideas.

I am excited to be a part of this team and am confident that together, we will achieve great things. Let us work together to continue providing exceptional care to our patients and making a positive impact in their lives.

I look forward to getting to know each of you and working together to make Austen House a place of excellence.

... Read more
Lind

Lind Immaculate

Job Title: Home Administrator

Joined: 2015

I'm Lind, and I have been a part of the team since 2015. I am very passionate about my role at Austen House and love spending time with the residents and getting to know their relatives. During my time at Austen House, I have developed my skills and completed the Level 2 Accounting course.

I am always around to help and happy to assist wherever possible.

... Read more
Charlie

Charlie Burns

Job Title: Senior Activities Lead

Joined: 2017

Hello, I'm Charlie and I am the Senior Activities Lead here at Austen House.
I have proudly worked at for Barchester since 2017. As Senior Activities Lead, I tailor enriching, engaging and individualised activities for our wonderful residents here at Austen. I am supported by my amazing team of Activity Coordinators to deliver activities on a daily basis across the home.
I look forward to welcoming you and your family to Austen House!

... Read more
Daniel

Daniel Cazacu

Job Title: Head Maintenance

Joined: 2019

Hello! My name is Daniel, and I have been part of the team since 2019.

I have a passion for creating a safe and comfortable environment for our residents, staff and relatives. With several years of expertise in facilities management and leadership, I bring a wealth of knowledge and keen eye for detail to Austen House.

I look forward to meeting you all.

... Read more
Ainsworth

Ainsworth Brown

Job Title: Chef

Joined: 2015

Ainsworth started working in the hospitality industry in 2004 as a second chef at a different care home. He gained further experience as a Chef De Partie, preparing various English, Asian and French authentic dishes, before being promoted to Head Chef.

... Read more
Miracle

Miracle Ainembabazi

Job Title: Administration Assistant

Joined: 2023

Hello! My name is Miracle, I am the backbone of our daily operations, ensuring smooth functioning and exceptional service delivery. With a blend of organisational prowess, interpersonal finesse, and a deep sense of compassion, I am dedicated to upholding Austen House's reputation for excellence in elder care. Committed to professionalism and driven by a genuine desire to make a positive difference, I take pride in contributing to the well-being and happiness of our residents and their families.

... Read more
Tulika

Tulika Paul

Job Title: Admin Assistant

Joined: 2019

Tulika has been part of the team here at Austen House since 2019 when she joined our activities team, moving to reception initially on a bank basis she is now with us every weekend and knows our residents and relatives very well.

... Read more
Soniya

Soniya Sharma

Job Title: Head of Unit

Joined: 2019

Hello, my name is Sonyia and I am a young, dedicated, committed nurse, willing to explore and develop my knowledge and skills.

I enjoy working with a variety of people and enjoy a challenge, using my initiative to solve a problem. It is important to me to ensure that within the care home, my residents are comfortable and satisfied with their surroundings and care.

... Read more
Josephine

Josephine Shingwele

Job Title: Head of Unit/Care Practioner

Joined: 2005

Joesphine has been employed by Barchester Austen House since/02/2023 and ever since she has been a very valued member of staff, she is reliable and flexible and her committed to her role as she helps other staff members to deliver possible person-centred care to our residents.

... Read more
Prathistha

Prathistha Karhi

Job Title: Registered Nurse

Joined: 2021

Hello, my name is Prathistha and I have joined the nursing team at Austen House, I moved from the Nepal to qualify as a nurse and really enjoying getting to know and caring for our residents

... Read more
Karen

Karen Lay

Job Title: Laundry Assistant

Joined: 1998

Karen has worked with us for over 20 years! She is a Laundry Assistant within Austen House.

Domestic Team

Domestic Team

Job Title: Hostess Team

Joined: 2016

Hello! Meet some of our hostesses who are very passionate about the art of hosting and creating unforgettable experiences at Austen House.

Sunita

Sunita Biyani

Job Title: Activities Assistant

Joined: 2008

I joined the team at Austen House in 2008 and passionate about fulfilling residents lives by getting to know each individual on a personal level and supporting them to continue enjoying their hobbies, I hold this very close to my heart 

... Read more
Jo

Jo Austin

Job Title: Hairdresser

Jo is our home hairdresser at Austen House, appointments with her are available two days a week and she is very flexible over what time residents would like, we all love a pamper and she also visits residents in their rooms if they prefer!

... Read more

Frequently Asked Questions about Barchester Austen House Care Home

What types of Care is Barchester Austen House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Austen House Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Barchester Austen House Care Home have?

There are 79 Single Rooms.

What are the Facilities & Services at Barchester Austen House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Austen House Care Home to the centre of Reading?

3.2 mile(s) as the crow flies, distance by road may be significantly further.