Barchester Austen House Care Home

Kilnsea Drive, Lower Earley, Reading RG6 3UJ
Submit a Review
9.7 114 Reviews
  • Barchester Austen House Care Home, Reading
Austen House is a purpose-built Nursing Home in Reading, set in a semi-rural location and within easy reach of Wokingham and London. The staff at Austen House are dedicated to meeting all residents’ needs.

Austen House boasts an established, well run Nursing Floor with dedicated, experienced nurses 24 hours a day.

Austen House’s specialised Memory Lane Community (for people living with dementia) was refurbished in Summer 24. The team have also been awarded certificates by the Alzheimer's Society for passing a course that helped with enhancing their understanding of dementia. It involves improved insight into dementia and Alzheimer’s disease, and learning that feelings matter most.

Austen House welcomes enquiries from anyone and is pleased to show everyone – whether they're looking for advice or support – around if they would like to drop in to investigate for themselves.

Please get in touch and they would be thrilled to assist you with your enquiry.

Show Barchester Austen House Care Home on the Map

Care Provided by Barchester Austen House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 79 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Simona Cioinac (Registered Manager)
  • Admission Criteria
    • Enquiries welcome from all agencies and individuals
    • Ages 60+
  • Room Information
    • Single Rooms (79)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1994
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Barchester Austen House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,566

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Austen House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Wheelchair Access
  • Parking

  • Free parking on site at Austen House


Barchester Austen House Care Home Reviews (114)

Total of 114, showing 41-60
9.7

Barchester Austen House Care Home has a Review Score of 9.7 (9.715) out of 10, based on 18 reviews in the last 2 years. Over all time Barchester Austen House Care Home has 114 reviews.

Overall Experience

  • 75
  • 37
  • 2
  • 0
  • 0

Date Published

114
11
11
18
96

Review from J P (Resident) published on 5 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with everything. Friendly staff, tasty food, clean place, relaxing and safe.

Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

Thank you so much, Jane, we're very pleased to hear that you highly rate Austen House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ronald P (Resident) published on 5 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly environment. Tasty food. Good care.

Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

Thank you for such an amazing review Ronald, we strive to achieve outstanding within our home. We're pleased to see that you are happy at Austen House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David R (Husband of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife first came to Barchester Austen House I have noticed an improvement in her and I put this down to the first-class care and attention of all the various carers looking after her. All the staff that I have met have treated her with care and courtesy and have been helpful to me also.

Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

Thank you so much for your kind words, we're pleased to hear that we have made a positive impact on your wife's wellbeing. We look forward to seeing you every week!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M A (Husband of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

People are kind and friendly. Nice building, rooms, lounge and great choice of food especially for lunch. Room refreshments morning and afternoon. Wide range of activities (just started after lockdown). Skype and phone and visiting options.

Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

Thank you for your feedback, we strive to achieve outstanding at Austen House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Daughter of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really caring, very kind and supportive.

Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

Thank you for such a high star review; we really strive to achieve outstanding at Austen House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz W (Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice staff.

Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

We're very grateful for such a high star review; we really strive to achieve outstanding at Austen House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jocelyn B (Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything excellent.

Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

We're very pleased to hear that you are very satisfied with your care; Austen House aims to achieve outstanding.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Syed Z (Resident) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally the standard of service, courtesy, cleanliness and food has been good. Any drawbacks are due to language difficulty in everyday communication and exchanges.

Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

Thank you for your recent review. We pride ourselves on the service and I will pass feedback on to the relevant teams too. Thank you again and a happy new year to you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve (Son of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been living in Austen House for five months now; we have been very pleased and impressed by the professionalism and care shown over the initial moving in period, now she has settled we have seen how the support continues to grow. All the staff show relentless care and love to my Mother
and have helped the family keep a very close link to her over these testing times, it seems nothing is too much effort.

Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

Thank you Steve, we really appreciate the time taken to write such a lovely review. We strive to provide outstanding care at our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark H (Son of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Austen House from hospital with Parkinson's and dementia.
From the moment he was there he looked so comfortable and in a way happier. The room was clean tidy and spacious. I loved the way that every single staff member knew who my Dad was when his name was mentioned. It felt
like a personal touch. I couldn't fault a single thing and commend everything they do there. They looked after my father with the utmost professionalism which the manager should be extremely proud of. I would like to express my sincere gratitude for everything the staff do for their patients in Austen house. I would also like to thank the manager for everything, she is a true professional and always there to help.
Thank you all.

Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

Thank you for taking the time to write this review, this really means a lot to us to hear such kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L Z (Wife of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I write on behalf of my husband who was admitted from the hospital on August 10th, 2020. After he was settled I spoke with the manager on the phone and she was kind, empathetic, and reassuring about her patient. I was only able to 'visit' from the garden but could see he looked comfortably ensconced
in his room that looked clean and bright. The staff were very helpful. I have filled out the introductory booklet as required and found the information required sensitive, searching, and relevant. I am unable to assess some areas below as COVID-19 is restrictive.

Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

Thank you for taking the time to write such a lovely review. We're glad to hear that your husband has settled well within Austen House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A R (Grandson of Resident) published on 2 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very pleasant, helpful and hard working. The premises is clean and tidy and I feel comfortable knowing my grandmother is in good hands!

Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

Thank you for your kind words, we strive to provide outstanding care at our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M D (Civil Partner of Resident) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has terminal lung cancer and was transferred from the hospital to Austen House on 9/11/19 to receive end-of-life care. He died on 14/12/19. The care he received was exemplary. From the manager down, all the staff were friendly, caring and professional, and as kind, to me, as they were to
him. The home was clean and bright, and well-run and lively, with plenty of activities going on. The fact that my partner felt comfortable and cared for in the home, made a traumatic time more bearable.

Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

Thank you for such a fantastic review, we certainly strive to provide outstanding care at our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ken B (Son of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was very reluctant to be moved from his flat in London but very quickly accepted that Austen House was to be his new permanent residence.
He had his own room which was nicely furnished and clean and was allowed items from home to make him feel more at ease.
There was a daily menu available
and any requests for something different were catered for if possible.
The staff were friendly and accomodating to my dad's medical and personal needs and went the extra mile on numerous occasions to make him comfortable.
Whilst on the face of it, the fees seemed expensive, his standard of living was high compared with other care homes that I had visited who were only slightly less expensive.

Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

Thank you so much for the positive feedback. We are honoured you chose Austen House for your father, and I am glad we were able to meet your expectations.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eric B (Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The services of the carers/nurses are first class but there are not enough staff to give proper service mainly at night. If all rooms are in use then the additional income generated should more than cover extra staff. If one is paying for full nursing care, then it should be provided.

Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

Thank you for your review, I'm sorry to hear that you have not had enough attention during the night time. I have spoken to the night unit managers and your care plan has been updated, whereby hourly observations by the carers will continue to be carried out. The nurse will also be sure to check on you at least 4 times throughout the night. We're glad to hear you think highly of our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia B (Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff is most helpful and food good. Lovely gardens, etc. and nice walks.

Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

We really appreciate such a fantastic review throughout your respite with us, and very pleased to hear you enjoyed your stay.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy it here.

Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

Thank you for such a great review - we're so glad to hear that you are enjoying your time with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J F (Daughter of Resident) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This has been a difficult time for everyone, my mother moved in just before lockdown. All staff have been kind and have kept us up to date with changes. Mum has continued to do activities and seems to be very happy. Skype has been wonderful for us to keep in contact. She seems to have made lots of new
friends. My experience of visiting prior to lockdown was good, the meals are excellent.

Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

Thank you for your feedback. We're so pleased that your Mother continues to be happy throughout this difficult time and are glad that we are able to help via connecting you with Skype. We look forward to seeing you soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison (Sister of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister moved to Austen House in May 2017, she had an acquired brain injury after an aneurysm and after a spell in rehab, and lacking any specialist care home we chose Austen House, as it was in the area she wished to remain. First impressions were it was a clean and pleasant environment with caring
staff. My sister settled in quite quickly and as a family we were always welcomed.
My sister's brain injury made communication quite difficult for her but over the next few years the staff became very adept at understanding her needs, better than her family, sometimes if I was visiting and she was trying to make me understand something I would have to get one of her carers and more often than not they would be able to tell me exactly what she wanted.
My sister was extremely happy at Austen House and the staff seemed to be really fond of her, spending time with her and encouraging her communication.
Her room was always nice and clean and she always looked well cared for.

Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

Thank you for your review, we really appreciate this. We're pleased to hear that we have been able to aid your sister throughout her stay with us and are glad that she continues to be happy and improving.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Daughter of Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my third review. It is important to keep reviewing progress. Mum has been through COVID and came out the other end. During this awful time, her care has been amazing. I have been able to Skype of Facetime her (difficult as she is almost blind and deaf) and now I am talking (shouting) to her
through her window. The staff have been nothing but professional, cheerful, and caring throughout and never allowed pressure to stop them treating Mum as they always have. She is still happy, content and enjoying life. You really find out how well things are managed during a crisis - thank you, everyone.

Reply from Natsayi Dunira, General Manager at Barchester Austen House Care Home

Thank you for sharing your feedback. We strive to provide outstanding care at our home and I am so pleased to hear about your experience with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for Barchester Austen House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.715 for Barchester Austen House Care Home is calculated as follows: ( (159 Excellents x 5) + (49 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 214 Ratings = 4.715

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Austen House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (80)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (15)

Simona

Simona Cioinac

Job Title: Senior General Manager

Joined: 2023

Hello, my name is Simona and I am the Senior General Manager here at Austen House. I look forward to welcoming you to our home.


Thank you for taking the time to read this. I love to see prospective residents, families and friends, new members of staff and the local community taking an interest in our community.


My role is to ensure that we deliver what we say we do. I am responsible for overall service delivery to our residents and community, inspiring and leading the team and ensuring high standards of governance and compliance are achieved.


I trained as a nurse in Italy and worked there for 20 years in that capacity. In the last 7 years before leaving Italy, I had the privilege of serving the public healthcare sector by managing and leading frontline hospital services. In 2017 I came to the UK and joined the NHS, which I was particularly proud of. I have learnt a great deal from these colleagues along my career journey.


I truly believe in the values of responsibility, integrity, kindness, compassion and doing what I can for others. The care sector has afforded me the opportunity to ‘live’ these values in the workplace, for which I am truly grateful.


After serving in the NHS I was immediately drawn to Barchester because of the culture and principles the organisation aspires to.


I am now passionately working with the community and my team here at West Oak to take the home’s services forward. My team and I are fully committed to embedding the Barchester Values: RESPECT, INTEGRITY, PASSION, EMPOWERMENT and RESPONSIBILITY.


My door is always open to the community, family, residents and staff: do not hesitate to come and talk to me should you need anything or if I can assist in any way.


Thank you for your interest in our lovely home.


Zulekha

Zulekha Omar

Job Title: Clinical Deputy Manager

Joined: 2024

Hello,
I am thrilled to introduce myself as the new Clinical Deputy Manager at Austen House. My name is Zulekha Omar, and I am truly honoured to be joining such a dedicated and passionate team.


My primary goal in this role is to support each of you in delivering the highest quality of care to our residents. I firmly believe in the power of collaboration and support in achieving extraordinary results. I am committed to creating an atmosphere where each team member feels empowered to contribute their unique skills and ideas.


I am excited to be a part of this team and am confident that together, we will achieve great things. Let us work together to continue providing exceptional care to our patients and making a positive impact in their lives.


I look forward to getting to know each of you and working together to make Austen House a place of excellence.


Lind

Lind Immaculate

Job Title: Home Administrator

Joined: 2015

I'm Lind, and I have been a part of the team since 2015. I am very passionate about my role at Austen House and love spending time with the residents and getting to know their relatives. During my time at Austen House, I have developed my skills and completed the Level 2 Accounting course.


I am always around to help and happy to assist wherever possible.


Charlie

Charlie Burns

Job Title: Senior Activities Lead

Joined: 2017

Hello, I'm Charlie and I am the Senior Activities Lead here at Austen House.
I have proudly worked at for Barchester since 2017. As Senior Activities Lead, I tailor enriching, engaging and individualised activities for our wonderful residents here at Austen. I am supported by my amazing team of Activity Coordinators to deliver activities on a daily basis across the home.
I look forward to welcoming you and your family to Austen House!


Daniel

Daniel Cazacu

Job Title: Head Maintenance

Joined: 2019

Hello! My name is Daniel, and I have been part of the team since 2019.


I have a passion for creating a safe and comfortable environment for our residents, staff and relatives. With several years of expertise in facilities management and leadership, I bring a wealth of knowledge and keen eye for detail to Austen House.


I look forward to meeting you all.


Ainsworth

Ainsworth Brown

Job Title: Chef

Joined: 2015

Ainsworth started working in the hospitality industry in 2004 as a second chef at a different care home. He gained further experience as a Chef De Partie, preparing various English, Asian and French authentic dishes, before being promoted to Head Chef.


Miracle

Miracle Ainembabazi

Job Title: Administration Assistant

Joined: 2023

Hello! My name is Miracle, I am the backbone of our daily operations, ensuring smooth functioning and exceptional service delivery. With a blend of organisational prowess, interpersonal finesse, and a deep sense of compassion, I am dedicated to upholding Austen House's reputation for excellence in elder care. Committed to professionalism and driven by a genuine desire to make a positive difference, I take pride in contributing to the well-being and happiness of our residents and their families.


Tulika

Tulika Paul

Job Title: Admin Assistant

Joined: 2019

Tulika has been part of the team here at Austen House since 2019 when she joined our activities team, moving to reception initially on a bank basis she is now with us every weekend and knows our residents and relatives very well.


Soniya

Soniya Sharma

Job Title: Head of Unit

Joined: 2019

Hello, my name is Sonyia and I am a young, dedicated, committed nurse, willing to explore and develop my knowledge and skills.


I enjoy working with a variety of people and enjoy a challenge, using my initiative to solve a problem. It is important to me to ensure that within the care home, my residents are comfortable and satisfied with their surroundings and care.


Josephine

Josephine Shingwele

Job Title: Head of Unit/Care Practioner

Joined: 2005

Joesphine has been employed by Barchester Austen House since/02/2023 and ever since she has been a very valued member of staff, she is reliable and flexible and her committed to her role as she helps other staff members to deliver possible person-centred care to our residents.


Prathistha

Prathistha Karhi

Job Title: Registered Nurse

Joined: 2021

Hello, my name is Prathistha and I have joined the nursing team at Austen House, I moved from the Nepal to qualify as a nurse and really enjoying getting to know and caring for our residents


Karen

Karen Lay

Job Title: Laundry Assistant

Joined: 1998

Karen has worked with us for over 20 years! She is a Laundry Assistant within Austen House.


Domestic Team

Domestic Team

Job Title: Hostess Team

Joined: 2016

Hello! Meet some of our hostesses who are very passionate about the art of hosting and creating unforgettable experiences at Austen House.


Sunita

Sunita Biyani

Job Title: Activities Assistant

Joined: 2008

I joined the team at Austen House in 2008 and passionate about fulfilling residents lives by getting to know each individual on a personal level and supporting them to continue enjoying their hobbies, I hold this very close to my heart 


Jo

Jo Austin

Job Title: Hairdresser

Jo is our home hairdresser at Austen House, appointments with her are available two days a week and she is very flexible over what time residents would like, we all love a pamper and she also visits residents in their rooms if they prefer!