This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Free parking on site at Austen House
Barchester Austen House Care Home has a Review Score of 9.7 (9.715) out of 10, based on 18 reviews in the last 2 years. Over all time Barchester Austen House Care Home has 114 reviews.
Review from Danielle S (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
The care home is kept in good condition and is very clean! All staff are friendly and welcoming. I feel very comfortable leaving my dad.
Staff deserve a lot of praise!
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Review from Fred F (Son of Resident) published on 2 August 2018
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4.0 out of 5
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Review from Clive B (Son-in-law of Resident) published on 16 July 2018
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Overall Experience
5.0 out of 5
But, of course, no matter how wonderful facilities are, in the end, it all comes down to people, and once again it is a big (huge) 10 out of 10. We were very impressed when we were first shown around and with our initial telephone enquiries and since my wife's mother has moved in, we simply can not speak highly enough of everything that has been done for her: the care, the food, and particularly the staff have all been excellent.
In summary, we are absolutely convinced we could not have chosen better. Thank you.
Reply from Rozina Ali, General Manager at Barchester Austen House Care Home
Thank you very much for your lovely feedback on care delivery at Austen House, I will definitely share your views with my team which will further enhance their motivation to provide kind care to our residents.
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Review from Annie Joan W (Resident) published on 9 July 2018
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Overall Experience
5.0 out of 5
Reply from Rozina Ali, General Manager at Barchester Austen House Care Home
Dear Annie thank you very much for your lovely comments and appreciation. We try our best to offer kind care to our residents and to make them feel special. You are always welcome at Austen House.
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Review from Cheryl H (Daughter of Resident) published on 3 July 2018
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5.0 out of 5
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Review from Caroline P (Wife of Resident) published on 2 July 2018
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5.0 out of 5
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Review from Elizabeth L (Wife of Resident) published on 2 July 2018
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4.0 out of 5
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Review from L C (Friend of Resident) published on 25 June 2018
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5.0 out of 5
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Review from Maggie S (Daughter of Resident) published on 15 June 2018
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4.0 out of 5
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Review from Pauline W (Daughter of Resident) published on 8 June 2018
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5.0 out of 5
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Review from K W (Wife of Resident) published on 31 May 2018
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4.0 out of 5
Reply from Rozina Ali, General Manager at Barchester Austen House Care Home
Thank you very much for your review and we are so glad that your husband has settled in well here at Austen House. We also have Activities Coordinators on board who assists in care provision. We regularly review residents care needs and ensure that sufficient staff are on board at any given time. Please feel free to come and chat with me if you wish to discuss further.
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Review from Hazel P (Resident) assisted by family/friend published on 31 May 2018
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5.0 out of 5
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Review from Trish E (Daughter of Resident) published on 25 May 2018
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5.0 out of 5
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Review from D W (Daughter of Resident) published on 18 May 2018
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5.0 out of 5
Reply from Rozina Ali, General Manager at Barchester Austen House Care Home
Dear relative, Thank you very much for sharing your views. We continue to thrive and achieve excellent care for all our residents. We now have an excellent activities team on board and we are taking residents out to local pubs, garden centres and for shopping, besides numerous other activities being offered indoors. I look forward to meeting you again. Once again, thank you very much for your time to complete this review.
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Review from Molly Anne F (Niece of Resident) published on 14 May 2018
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5.0 out of 5
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Review from M B (Friend of Resident) published on 14 May 2018
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5.0 out of 5
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Review from Ernest P (Husband of Resident) published on 14 May 2018
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5.0 out of 5
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Review from Joy L (Wife of Resident) published on 8 May 2018
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4.0 out of 5
Reply from Rozina Ali, General Manager at Barchester Austen House Care Home
Thank you very much for your recent review. We always try to involve our residents to participate in activities and encourage their sensory stimulation through various ways. Team would be very encouraged to hear these lovely comments and we will endeavour to offer kind care continually to all our residents, families and the local community.
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Review from W D (Husband of Resident) published on 18 April 2018
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4.0 out of 5
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Review from R K (Son of Resident) published on 23 March 2018
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5.0 out of 5
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The Review Score of 9.7 (9.715) out of 10 for Barchester Austen House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.715 for Barchester Austen House Care Home is calculated as follows: ( (159 Excellents x 5) + (49 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 214 Ratings = 4.715
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Austen House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Oct 2022
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Job Title: Senior General Manager
Joined: 2023
Hello, my name is Simona and I am the Senior General Manager here at Austen House. I look forward to welcoming you to our home.
Thank you for taking the time to read this. I love to see prospective residents, families and friends, new members of staff and the local community taking an interest in our community.
My role is to ensure that we deliver what we say we do. I am responsible for overall service delivery to our residents and community, inspiring and leading the team and ensuring high standards of governance and compliance are achieved.
I trained as a nurse in Italy and worked there for 20 years in that capacity. In the last 7 years before leaving Italy, I had the privilege of serving the public healthcare sector by managing and leading frontline hospital services. In 2017 I came to the UK and joined the NHS, which I was particularly proud of. I have learnt a great deal from these colleagues along my career journey.
I truly believe in the values of responsibility, integrity, kindness, compassion and doing what I can for others. The care sector has afforded me the opportunity to ‘live’ these values in the workplace, for which I am truly grateful.
After serving in the NHS I was immediately drawn to Barchester because of the culture and principles the organisation aspires to.
I am now passionately working with the community and my team here at West Oak to take the home’s services forward. My team and I are fully committed to embedding the Barchester Values: RESPECT, INTEGRITY, PASSION, EMPOWERMENT and RESPONSIBILITY.
My door is always open to the community, family, residents and staff: do not hesitate to come and talk to me should you need anything or if I can assist in any way.
Thank you for your interest in our lovely home.
Job Title: Clinical Deputy Manager
Joined: 2024
Hello,
I am thrilled to introduce myself as the new Clinical Deputy Manager at Austen House. My name is Zulekha Omar, and I am truly honoured to be joining such a dedicated and passionate team.
My primary goal in this role is to support each of you in delivering the highest quality of care to our residents. I firmly believe in the power of collaboration and support in achieving extraordinary results. I am committed to creating an atmosphere where each team member feels empowered to contribute their unique skills and ideas.
I am excited to be a part of this team and am confident that together, we will achieve great things. Let us work together to continue providing exceptional care to our patients and making a positive impact in their lives.
I look forward to getting to know each of you and working together to make Austen House a place of excellence.
Job Title: Home Administrator
Joined: 2015
I'm Lind, and I have been a part of the team since 2015. I am very passionate about my role at Austen House and love spending time with the residents and getting to know their relatives. During my time at Austen House, I have developed my skills and completed the Level 2 Accounting course.
I am always around to help and happy to assist wherever possible.
Job Title: Senior Activities Lead
Joined: 2017
Hello, I'm Charlie and I am the Senior Activities Lead here at Austen House.
I have proudly worked at for Barchester since 2017. As Senior Activities Lead, I tailor enriching, engaging and individualised activities for our wonderful residents here at Austen. I am supported by my amazing team of Activity Coordinators to deliver activities on a daily basis across the home.
I look forward to welcoming you and your family to Austen House!
Job Title: Head Maintenance
Joined: 2019
Hello! My name is Daniel, and I have been part of the team since 2019.
I have a passion for creating a safe and comfortable environment for our residents, staff and relatives. With several years of expertise in facilities management and leadership, I bring a wealth of knowledge and keen eye for detail to Austen House.
I look forward to meeting you all.
Job Title: Chef
Joined: 2015
Ainsworth started working in the hospitality industry in 2004 as a second chef at a different care home. He gained further experience as a Chef De Partie, preparing various English, Asian and French authentic dishes, before being promoted to Head Chef.
Job Title: Administration Assistant
Joined: 2023
Hello! My name is Miracle, I am the backbone of our daily operations, ensuring smooth functioning and exceptional service delivery. With a blend of organisational prowess, interpersonal finesse, and a deep sense of compassion, I am dedicated to upholding Austen House's reputation for excellence in elder care. Committed to professionalism and driven by a genuine desire to make a positive difference, I take pride in contributing to the well-being and happiness of our residents and their families.
Job Title: Admin Assistant
Joined: 2019
Tulika has been part of the team here at Austen House since 2019 when she joined our activities team, moving to reception initially on a bank basis she is now with us every weekend and knows our residents and relatives very well.
Job Title: Head of Unit
Joined: 2019
Hello, my name is Sonyia and I am a young, dedicated, committed nurse, willing to explore and develop my knowledge and skills.
I enjoy working with a variety of people and enjoy a challenge, using my initiative to solve a problem. It is important to me to ensure that within the care home, my residents are comfortable and satisfied with their surroundings and care.
Job Title: Head of Unit/Care Practioner
Joined: 2005
Joesphine has been employed by Barchester Austen House since/02/2023 and ever since she has been a very valued member of staff, she is reliable and flexible and her committed to her role as she helps other staff members to deliver possible person-centred care to our residents.
Job Title: Registered Nurse
Joined: 2021
Hello, my name is Prathistha and I have joined the nursing team at Austen House, I moved from the Nepal to qualify as a nurse and really enjoying getting to know and caring for our residents
Job Title: Laundry Assistant
Joined: 1998
Karen has worked with us for over 20 years! She is a Laundry Assistant within Austen House.
Job Title: Hostess Team
Joined: 2016
Hello! Meet some of our hostesses who are very passionate about the art of hosting and creating unforgettable experiences at Austen House.
Job Title: Activities Assistant
Joined: 2008
I joined the team at Austen House in 2008 and passionate about fulfilling residents lives by getting to know each individual on a personal level and supporting them to continue enjoying their hobbies, I hold this very close to my heart
Job Title: Hairdresser
Jo is our home hairdresser at Austen House, appointments with her are available two days a week and she is very flexible over what time residents would like, we all love a pamper and she also visits residents in their rooms if they prefer!
