This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Free parking on site at Austen House
Barchester Austen House Care Home has a Review Score of 9.7 (9.715) out of 10, based on 18 reviews in the last 2 years. Over all time Barchester Austen House Care Home has 114 reviews.
Review from E L (Daughter of Resident) published on 30 January 2018
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4.0 out of 5
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Review from T U (Father of Resident) published on 9 November 2017
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5.0 out of 5
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Review from Carol W (Daughter of Resident) published on 4 October 2017
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4.0 out of 5
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Review from H Z-X (Daughter of Resident) published on 26 September 2017
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3.0 out of 5
Reply from Jo Wood, Client Liaison Manager at Barchester Austen House Care Home
Thank you for your comments. We welcome feedback to ensure we continue our focus on delivering person centred care. We are pleased to hear you are happy with our improvements.
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Review from Frances J (Daughter of Resident) published on 26 September 2017
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5.0 out of 5
Reply from Serb Sidhu, DSMM at Barchester Austen House Care Home
Dear Mrs Jones
Thank you very much for your positive and valuable feedback which we are delighted to share with our team. We are pleased to know that we were able to make such a difference to your mothers life. We thank you for scoring us so highly on all areas and we are committed to sustaining these excellent standards.
Kind Regards
The Management Team at Austen House
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Review from David G (Husband of Resident) published on 18 September 2017
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4.0 out of 5
Reply from Jo Wood, Client Liaison Manager at Barchester Austen House Care Home
Thank you for your kind comments and we will look at the areas that you have suggested. We will feed this back to the teams at the home.
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Review from B O (Wife of Resident) published on 6 September 2017
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4.0 out of 5
I always find him
Reply from Rozina Ali, General Manager at Barchester Austen House Care Home
We are very thankful to 'B O' for her wonderful feedback and reassure her that we will continue working hard to offer kindest care to our residents and all family members at Austen House.
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Review from Malcolm C (Husband of Resident) published on 21 July 2017
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Overall Experience
5.0 out of 5
Rarely does a carer look in to see if the resident is alright. Meals can often be left on the bedside table out of the patient's reach - not all carers do this! Usually, a new carer just started.
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Review from Eileen F (Daughter of Resident) published on 13 July 2017
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Overall Experience
5.0 out of 5
Reply from Rozina Ali, General Manager at Barchester Austen House Care Home
Dear Elieen
Thank you very much indeed for your glowing feedback concerning the care that we are providing for your mother. Our team are committed to ensuring that our residents receive quality care and we are pleased that you, your family and your mother are happy with what we have been able to offer.
We are delighted that you have rated us excellent across all measures and our dedicated team are thrilled with this review showing your appreciation for all that we do. Thank you.
Kind regards
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Review from P G (Wife of Resident) published on 16 May 2017
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4.0 out of 5
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Review from Malcom C (Husband of Resident) published on 4 January 2017
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3.0 out of 5
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Review from Pam H (Daughter of Resident) published on 12 December 2016
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4.0 out of 5
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Review from Ian A (Son of Resident) published on 30 November 2016
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5.0 out of 5
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Review from Anita R (Daughter of Resident) published on 12 January 2016
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4.0 out of 5
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The Review Score of 9.7 (9.715) out of 10 for Barchester Austen House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.715 for Barchester Austen House Care Home is calculated as follows: ( (159 Excellents x 5) + (49 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 214 Ratings = 4.715
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Austen House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 79 registered maximum number of service users is 15.8, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Oct 2022
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Job Title: Senior General Manager
Joined: 2023
Hello, my name is Simona and I am the Senior General Manager here at Austen House. I look forward to welcoming you to our home.
Thank you for taking the time to read this. I love to see prospective residents, families and friends, new members of staff and the local community taking an interest in our community.
My role is to ensure that we deliver what we say we do. I am responsible for overall service delivery to our residents and community, inspiring and leading the team and ensuring high standards of governance and compliance are achieved.
I trained as a nurse in Italy and worked there for 20 years in that capacity. In the last 7 years before leaving Italy, I had the privilege of serving the public healthcare sector by managing and leading frontline hospital services. In 2017 I came to the UK and joined the NHS, which I was particularly proud of. I have learnt a great deal from these colleagues along my career journey.
I truly believe in the values of responsibility, integrity, kindness, compassion and doing what I can for others. The care sector has afforded me the opportunity to ‘live’ these values in the workplace, for which I am truly grateful.
After serving in the NHS I was immediately drawn to Barchester because of the culture and principles the organisation aspires to.
I am now passionately working with the community and my team here at West Oak to take the home’s services forward. My team and I are fully committed to embedding the Barchester Values: RESPECT, INTEGRITY, PASSION, EMPOWERMENT and RESPONSIBILITY.
My door is always open to the community, family, residents and staff: do not hesitate to come and talk to me should you need anything or if I can assist in any way.
Thank you for your interest in our lovely home.
Job Title: Clinical Deputy Manager
Joined: 2024
Hello,
I am thrilled to introduce myself as the new Clinical Deputy Manager at Austen House. My name is Zulekha Omar, and I am truly honoured to be joining such a dedicated and passionate team.
My primary goal in this role is to support each of you in delivering the highest quality of care to our residents. I firmly believe in the power of collaboration and support in achieving extraordinary results. I am committed to creating an atmosphere where each team member feels empowered to contribute their unique skills and ideas.
I am excited to be a part of this team and am confident that together, we will achieve great things. Let us work together to continue providing exceptional care to our patients and making a positive impact in their lives.
I look forward to getting to know each of you and working together to make Austen House a place of excellence.
Job Title: Home Administrator
Joined: 2015
I'm Lind, and I have been a part of the team since 2015. I am very passionate about my role at Austen House and love spending time with the residents and getting to know their relatives. During my time at Austen House, I have developed my skills and completed the Level 2 Accounting course.
I am always around to help and happy to assist wherever possible.
Job Title: Senior Activities Lead
Joined: 2017
Hello, I'm Charlie and I am the Senior Activities Lead here at Austen House.
I have proudly worked at for Barchester since 2017. As Senior Activities Lead, I tailor enriching, engaging and individualised activities for our wonderful residents here at Austen. I am supported by my amazing team of Activity Coordinators to deliver activities on a daily basis across the home.
I look forward to welcoming you and your family to Austen House!
Job Title: Head Maintenance
Joined: 2019
Hello! My name is Daniel, and I have been part of the team since 2019.
I have a passion for creating a safe and comfortable environment for our residents, staff and relatives. With several years of expertise in facilities management and leadership, I bring a wealth of knowledge and keen eye for detail to Austen House.
I look forward to meeting you all.
Job Title: Chef
Joined: 2015
Ainsworth started working in the hospitality industry in 2004 as a second chef at a different care home. He gained further experience as a Chef De Partie, preparing various English, Asian and French authentic dishes, before being promoted to Head Chef.
Job Title: Administration Assistant
Joined: 2023
Hello! My name is Miracle, I am the backbone of our daily operations, ensuring smooth functioning and exceptional service delivery. With a blend of organisational prowess, interpersonal finesse, and a deep sense of compassion, I am dedicated to upholding Austen House's reputation for excellence in elder care. Committed to professionalism and driven by a genuine desire to make a positive difference, I take pride in contributing to the well-being and happiness of our residents and their families.
Job Title: Admin Assistant
Joined: 2019
Tulika has been part of the team here at Austen House since 2019 when she joined our activities team, moving to reception initially on a bank basis she is now with us every weekend and knows our residents and relatives very well.
Job Title: Head of Unit
Joined: 2019
Hello, my name is Sonyia and I am a young, dedicated, committed nurse, willing to explore and develop my knowledge and skills.
I enjoy working with a variety of people and enjoy a challenge, using my initiative to solve a problem. It is important to me to ensure that within the care home, my residents are comfortable and satisfied with their surroundings and care.
Job Title: Head of Unit/Care Practioner
Joined: 2005
Joesphine has been employed by Barchester Austen House since/02/2023 and ever since she has been a very valued member of staff, she is reliable and flexible and her committed to her role as she helps other staff members to deliver possible person-centred care to our residents.
Job Title: Registered Nurse
Joined: 2021
Hello, my name is Prathistha and I have joined the nursing team at Austen House, I moved from the Nepal to qualify as a nurse and really enjoying getting to know and caring for our residents
Job Title: Laundry Assistant
Joined: 1998
Karen has worked with us for over 20 years! She is a Laundry Assistant within Austen House.
Job Title: Hostess Team
Joined: 2016
Hello! Meet some of our hostesses who are very passionate about the art of hosting and creating unforgettable experiences at Austen House.
Job Title: Activities Assistant
Joined: 2008
I joined the team at Austen House in 2008 and passionate about fulfilling residents lives by getting to know each individual on a personal level and supporting them to continue enjoying their hobbies, I hold this very close to my heart
Job Title: Hairdresser
Jo is our home hairdresser at Austen House, appointments with her are available two days a week and she is very flexible over what time residents would like, we all love a pamper and she also visits residents in their rooms if they prefer!
