What types of Care is Barchester West Oak Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester West Oak Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester West Oak Care Home have?

There are 57 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Barchester West Oak Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester West Oak Care Home to the centre of Wokingham?

0.8 mile(s) as the crow flies, distance by road may be significantly further.

Barchester West Oak Care Home, Murray Road, Wokingham, Berkshire RG41 2TA

Review from H E (Wife of Resident) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience

My late husband was in West Oak for only a week after discharge from the hospital. He was extremely ill and also had Parkinson's and advanced dementia. The management, nurses and carers were both empathetic and caring and looked after him on a continual basis they also made me and the family most welcome

at all times. My husband passed away with dignity in his own room and that gave the family comfort in a very difficult situation.

Reply from Simona Cioinac, Senior General Manager at Barchester West Oak Care Home

We are deeply sorry for your loss and we truly appreciate you sharing your experience with us. It's a privilege to have been able to care for your husband during such a challenging time and we are grateful that he was able to pass with dignity in the comfort of his own room. We also take great pride in supporting families and making them feel welcome and we are glad that you felt that support from our team. Your kind words mean so much to us and we wish you and your family peace and comfort in the days ahead. If there is anything we can do to support you further, please don't hesitate to reach out.

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Review from Lynne W (Sister of Resident) published on 12 December 2024
Submitted via Postal Card • Report

Overall Experience

My brother was kindly accepted by this nursing home whereas others had refused to take him in because of his challenging behaviour with late stages of Parkinson's/dementia. He was only in there for a week before he passed away but it was comforting that he spent his final week in such loving care with

wonderful people who couldn't have done more to help him. They looked after the family and accepted us all with open arms. I would thoroughly recommend.

Reply from Simona Cioinac, Senior General Manager at Barchester West Oak Care Home

Thank you so much for your heartfelt review. We are deeply sorry that we couldn't have had more time with your brother and we truly understand how difficult it must have been to lose him after just one week. It was an honor to provide care for him during his final days and we want you to know that his family will always be warmly welcomed with open arms here. At our nursing home, we are committed to offering not only exceptional, compassionate care but also a supportive, loving environment for both our residents and their families. Your kind words are deeply appreciated and we want you to know that we are here for you, now and in the future. Thank you for entrusting us with your brother's care. We consider it a privilege and we will always be ready to offer support whenever you need us.

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Review from D F (Daughter of Resident) published on 6 December 2024
Submitted via Website • Report

Overall Experience

The senior general manager and administrator were amazing and completed onboarding for Mum so quickly and efficiently. Mum moved from another home and has settled in so well to Barchester West Oak Care Home. The staff are so caring and know all of the residents well. Mum does sleep a lot but the team

actively try and get her interested in what is happening with activities. I love the culture of the home, I think this is what really made our decision, it really does feel like a home. There are always lots of refreshments for the residents and last weekend, when I visited, the person on duty made up a tray with a cloth, tea cups and saucers and two lovely slices of cake for Mum and I to sit and enjoy some personal space in the conservatory end of the ground floor, the visit was made to feel very special. I love the fact that Mum has to interact, she is out of her room with other people all day and so, is never alone. She had nineteen falls within five months at the old home, she has been at West Oak a month now and no falls.

Reply from Simona Cioinac, Senior General Manager at Barchester West Oak Care Home

Thank you so much for your wonderful review. We are absolutely delighted to hear that your mum has settled so well at Barchester West Oak Care Home. At West Oak, we take great pride in creating a warm, welcoming environment that truly feels like home. We're so glad to hear that the home's culture was a key factor in your decision, it means the world to us that you feel that personal connection and care. It's also great to hear that your mum is engaging more with the activities and spending time with others. Our team is always committed to making sure residents feel involved and connected and it's fantastic that this has contributed to her improved well-being, especially in reducing falls. Thank you for entrusting us with your mum's care. We look forward to continuing to provide her with the comfort, safety and personal attention she deserves and we're here for you and your family whenever you need us.

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Review from Andrew W (Son of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience

Barchester West Oak Care Home is an outstanding place for an elderly relative. It is a nursing home with nurses available 24 hours. My mother was a resident there and all the team were so caring to Mum and all the family who visited. There are lots of activities arranged, great food and I would definitely

recommend.

Reply from Simona Cioinac, Senior General Manager at Barchester West Oak Care Home

A heartfelt thank you! Thank you so much for your wonderful review! Your positive feedback is incredibly important to all of us at Barchester West Oak Care Home. It was a true privilege to care for your mother, who was a fantastic person and brought so much warmth to our community. Having you and your family with us was a joy and we will genuinely miss your mother. We are dedicated to providing a nurturing environment where residents feel valued and loved, and your kind words inspire us to continue our mission. Our commitment to providing exceptional care and a warm, welcoming environment remains strong, and your kind words motivate us to continue our mission. Thank you for choosing Barchester West Oak.

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Review from Dawn D (Daughter of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience

Mum was admitted to Barchester West Oak Care Home on 18th May 2024. After being very restricted on what she could do at home living with my dad and being bedbound, my mum's quality of life has completely turned around. From the manager to the nurses, care staff, housekeeping, head chef and activities,

my mum is now receiving amazing care and support, coming along and joining in with the amazing activities the activity staff offer. My dad now is able to visit Mum daily with the support of his family and have the quality time with his wife and enjoy some meals.

Reply from Simona Cioinac, Senior General Manager at Barchester West Oak Care Home

Thank you so much for your review. We are overjoyed to hear that your mum's quality of life has transformed since joining us at Barchester West Oak Care Home. It's truly gratifying to know that our team, from the manager and nurses to the care staff, housekeeping, head chef, and activities team, has been able to provide the care and support that has made such a positive difference in your mum's life. We're especially pleased to hear that she is enjoying the activities and feeling more engaged. Thank you again for your kind words and for taking the time to share your experience. If there's anything more we can do to assist or support you further, please don't hesitate to let us know.

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Review from C S (Daughter of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience

Barchester West Oak Care Home is an excellent care home. Staff are amazing and very caring. Activities are brilliant, residents love the varied activities, from flower arranging to karaoke. Food is good and nutritional. Mum has settled in and is happy and very well looked after. Couldn't wish for more.

Reply from Simona Cioinac, Senior General Manager at Barchester West Oak Care Home

Thank you so much for your wonderful feedback. We're thrilled to hear that your experience at Barchester West Oak Care Home has been so positive. It's fantastic to know that you find our staff amazing and caring and that the variety of activities, from flower arranging to karaoke, has been a hit with the residents. We also take great pride in providing nutritious and enjoyable meals, so it's great to hear that this has contributed to your mum's well-being. We are delighted that your mum has settled in well and is happy with the care she's receiving. Your kind words mean a lot to us and motivate our team to continue delivering the best care possible. If there's anything else we can do for you or your mum, please feel free to let us know. Thank you once again for your generous feedback.

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Review from Tracey I (Daughter of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience

Barchester West Oak Care Home is a fantastic care home!
Dad had Parkinson's and dementia. The moment Mum and I walked into West Oak, we felt at home and were asked to join an activity that was happening in the coffee lounge by one of the fabulous entertainment staff.
Dad passed away in June 2024 and

we can honestly say that his year and a half at West Oak was the absolute best it could have been! Dad's bedroom was lovely, with a large window overlooking the garden and his own bathroom. Dad loved the food which changed daily, great starters, mains and of course, the puddings with custard. The nursing staff were fantastic, always on hand to ask questions of and completely professional, warm and understanding. And the carers... wow... amazing, hardworking, friendly, I really cannot praise them enough... they knew Dad and his foibles and they also looked after me and Mum too. West Oak is a family... and we were all privileged to be welcomed into that family with open arms!

Reply from Simona Cioinac, Senior General Manager at Barchester West Oak Care Home

Thank you so much for your touching and generous feedback. We are deeply moved by your words and honoured to have been part of your dad's journey. It's wonderful to hear that from the moment you and your mum arrived at West Oak, you felt at home and embraced by our team. We are pleased that the environment, the food and the care provided met your expectations. Our team strives to create a warm and supportive atmosphere and it's heartening to know that the nursing staff and carers were able to make such a positive impact. Thank you again for your kind words. We are truly missing your dad and the joy that your visits brought to us. Please feel free to pop in anytime for a nice cup of tea and a slice of cake. It would be wonderful to catch up and have a chat.

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Review from R E (Daughter of Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience

Very pleased Dad is at Barchester West Oak Care Home. He is well looked after and enjoys the food. He is warm and kept clean.
The activities are a little repetitive but the musical ones are very good and go down very well. A lot of activities take place downstairs and not everyone wants to go. It would

be nice if some of them could be done upstairs.

Reply from Simona Cioinac, General Manager at Barchester West Oak Care Home

I'm delighted to hear that your dad is settled and content at Barchester West Oak Care Home. It's heartening to know that he's receiving excellent care, enjoying his meals and feeling comfortable in his environment. Thank you for sharing your feedback about the activities provided. Your suggestion about offering activities upstairs is valuable. It's important for residents to have a variety of options available to them and ensuring that activities are accessible to all residents, regardless of their mobility, is key. I'll ensure that our activities coordinator and I review the activity planner and incorporate more diverse activities into the program, including those that can be held upstairs. Thank you again for taking the time to share your perspective. Your input helps us ensure that we're continuously improving the quality of life for all residents at Barchester West Oak Care Home.

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Review from Janet F (Daughter of Resident) published on 22 March 2024
Submitted via Website • Report

Overall Experience

We have nothing but praise for the staff at West Oaks. Their kindness and support during the difficult transition period moving Mum into the home was most appreciated. They have all been extremely warm and friendly helping both Mum and us to settle into this new way of life. A big thank you to them

all.

Reply from Simona Cioinac, General Manager at Barchester West Oak Care Home

Thank you deeply for your generous words. Your feedback means a lot to us, and I'll make sure to convey your message to the entire team at West Oaks. Your Mum and you all are welcome as part of the West Oak family. The fact that nothing is too much and that prioritizing the well-being of our families is paramount speaks volumes about the exceptional care provided at West Oaks. We truly appreciate your feedback.

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Review from T C (Daughter of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience

Mum has had the most wonderful care since coming to West Oak
A lovely room, great choice of food, and activities for everyone but most of all, the manager, nursing staff and the rest of the team.
Nothing is too much trouble and everyone is very professional and kind.
We were worried when Mum was

sent here from hospital but would recommend this home to anyone.
Thank you all!

Reply from Olena Frolova, Administrator at Barchester West Oak Care Home

Thank you for your kind review. It was so lovely to have your wonderful mum with us. She will be surely missed. Please feel free to pop in for a coffee and cake.

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Review from Keith A (Son of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience

My mum was in there for about a month and I have been over the moon with just about everything. Well, sadly my mum died yesterday evening at 9.20 and I just wanted to say the staff were as usual wonderful, helpful, understanding, caring and held my hand and hugged me as well just when I needed it. The

nurse took care of loads and sorted a pastor as my mum wanted to be blessed before being taken away. The home is great and in the month I used it as my own, made drinks and snacks whenever I wanted and especially as lived 2 hours away from Mum. I have today had follow up calls expressing their sadness and support and there if I need to chat and especially from the home manager as wonderful lady and special thanks to the care/nurse.
My mum and I owe them a lot and just wanted to say well done and thanks so very much.

Reply from Simona Cioinac, General Manager at Barchester West Oak Care Home

Thank you for such a heartfelt review.
As you know, we are a family here at West Oak and it's important to us that not only the resident, but their loved ones feel part of our family too.
Even though your mum's time with us was short, we felt privileged to share the last part of her journey.
It was wonderful to see so many of her family and friends visiting, and this shows what a special lady she was.
Know that we are still here should you need us, and we hope in time you will come back for a cuppa and a catch up.

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Review from David S (Nephew of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience

I visited my auntie who is a resident of West Oak Care Home and found the staff very friendly and helpful. They take good care of my aunt and she is very happy and comfortable at the home. She told me about the many activities that she was able to take part in and also how much she enjoyed the variety

and quality of food available. This clearly shows that the home is well managed and run, so please carry on the excellent work for all those people who need their support.

Reply from Simona Cioinac, General Manager at Barchester West Oak Care Home

Thank you very much. We are pleased that your auntie has settled in well with our family community here at West Oak. Our aim is to personalise the care and support we offer to our residents' needs in a cosy, caring and inviting setting.

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Review from Dee A (Wife of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience

Having visited five other care homes in the area I can say that I am pleased to have chosen West Oak Care Home. As soon as I was shown around I felt very much at home with the friendly staff. I knew straight away that my husband would be well looked after and safe. The nursing staff keep me informed

and all care staff are great.

Reply from Simona Cioinac, General Manager at Barchester West Oak Care Home

Thank you very much for your kind words. We are happy with your review and this definitely puts a smile on everyone in the team.

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Review from L P (Daughter of Resident) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience

Some documentation is not written up properly in her file in the bedroom i.e. having a shower when she has not. The food and the drinks are only ever served lukewarm. Her safety and security are a problem, of a wandering resident who comes into Mum's room day and night which really upsets her but it

is never documented in her file in the bedroom.

Reply from Simona, General Manager at Barchester West Oak Care Home

Thank you for taking your time to write us a review. We are really sorry to receive this feedback about our service, it is not at all at the high standard we provide. We use all feedback we receive to ensure we continually offer a high standard of care for all our residents. I would really like to talk more with you about your feedback as we have attempted to contact you to arrange a meeting to discuss your concerns further. Please do contact me at westoak@barchester.com or call us on 01189 795100 at a convenient time for yourself.
Kind Regards.

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Review from S J (Niece of Resident) published on 16 March 2023
Submitted via Website • Report

Overall Experience

I'd like to say a big thank you to all the staff for looking after my aunt so lovingly. I was really worried how she would settle but when I visit she is happy and taking part in activities! It's a big weight off my shoulders to not be so worried about her. Thanks again.

Reply from Simona Cioinac, General Manager at Barchester West Oak Care Home

We are so glad to hear of your positive experience and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.

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Review from Martin G (Private Carer of Resident) published on 2 March 2023
Submitted via Website • Report

Overall Experience

In August 2022 I supported a family to look for a suitable home for both parents. West Oak far exceeded all other establishments we visited. The atmosphere is clean, warm and friendly. The facilities are outstanding. In September my clients moved in and were given a very warm welcome by all members

of staff. Their move came at the right time, the nursing care and dignity given by the nursing team to one of the couple was brilliant. West Oak made all family members welcome especially the hostess who made sure we were catered for.
The activities coordinators are absolutely fantastic. They provide a variety of activities and entertainment, personalised to individual capabilities.
Would definitely recommend.

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Review from Nigel H (Son of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience

My father was welcomed to West Oak following a spell in hospital with a fractured pelvis. During his first day he was included in a game of indoor bowls which immediately had a positive impact on him. I was truly humbled by the care and attention provided by the carers. They went out of their way to

give a positive experience to each resident. Also they managed time to address all of my queries and concerns of myself. As for the nursing staff, they were truly wonderful. They showed great care and compassion in treating my father's needs. Their approach to compiling the care plan was extremely diligent. Nothing was too much trouble for any of them. At all times my father was treated with the utmost dignity. Also a special thanks to the back office staff who were at all times prompt, efficient and compassionate. If ever needed to be admitted to a care/nursing home, this would be the only name on my list. I can't thank you enough.

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Review from Ankush W (Next of Kin) published on 9 August 2022
Submitted via Website • Report

Overall Experience

I visited West Oak care home a few days back to meet one of my family members, I was impressed with their service. The staff were very friendly and helpful. They do look after their residents and show concerns about their wellness and health. The management team are very professional and open to taking

suggestions from resident's family for better personal care. Staff is paying attention and care to each resident to their best. The atmosphere was very relaxed and calm. I Would definitely recommend this care home to anyone who is looking for their family members' care.

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Review from E G (Wife of Resident) published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience

My husband spent a fortnight at West Oak Home, Wokingham, to allow me respite. I had cared for him at home for a decade. His declining health had become heavy for me and I felt I would not be able to continue to care for him at home as I wished to do without some respite, but I was reluctant to let

him go. I was relieved and delighted to find he settled well at West Oak. The attention he received was friendly, alert, constant and sympathetic. The nursing care was excellent. I am grateful to West Oak for a successful stay for my husband and for myself.

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Review from Cathy C (Daughter of Resident) published on 26 June 2022
Submitted via Postal Card • Report

Overall Experience

My mum moved into West Oak five weeks ago. I have been blown away bu the care she has received. Without exception, everyone is friendly, kind and professional. They get to know residents as individuals, making their care bespoke to personal needs and preferences. I can honestly say nothing is too much

trouble - they not only look after residents so well; they also care for their families. It's such a massive transition leaving home for everyone involved when the care is spot on; it's such a relief and support. Thank you.

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