Barchester West Oak Care Home

Murray Road, Wokingham RG41 2TA

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9.7 79 Reviews

Barchester West Oak Care Home, Wokingham

Since day one, we have been supported and kept informed during a difficult first few months

A H (Daughter of Resident)

The Staff at West Oak are brilliant from every point of view. I would not hesitate to recommend

Sister B (Friend of Resident)

Thank you to all your staff for their wonderful care they are giving my father.

S K (Daughter of Resident)

West Oak makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

Care Provided by Barchester West Oak Care Home

Primary Care Categories
Dementia
Older Person Care
Respite Care

Care Types Provided
Dementia Nursing Care
Dementia Residential Care
Nursing Care
Residential Care
For a maximum of 63 Service Users
Privately Owned

Dementia Care Types
What are the different dementia care types?
Mild Dementia
Moderate Dementia
Advanced/Complex Dementia

Care Offered
Alzheimer's
Cancer Care
Multiple Sclerosis
Parkinson's Disease
Stroke
Visual Impairment

Other Care Provided
Convalescent Care
Day Care
End of Life Care
Own GP if required
Palliative Care
Physiotherapy
Separate Specialist Dementia Care Unit

Good to Know

Group/Owner
Barchester Healthcare Ltd

Person in charge
Simona Cioinac (General Manager)

Local Authority / Social Services
Wokingham Borough Council ( click for contact details)

Admission Criteria
- Assessment Prior to Admission
- Ages 50+

Room Information
- Single Rooms (57)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (10)

Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2007

Funding & Fees Guide for Barchester West Oak Care Home

Funding Types Accepted
Self funding (Private)
Local Authority with Top-Up
Local Authority
NHS Continuing Healthcare (CHC) Funding

Weekly Charges per Person
- Self-Funded Residential Care from £2,192
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
(these prices are only a guideline, please contact Barchester West Oak Care Home to find out the exact price for your requirements)

Facilities

Bar/Café
Close to Local shops
Gardens
Lift
Minibus or other transport
Near Public Transport
Own Furniture if required
Pet Friendly (or by arrangement)
Phone Point in own room
Residents Internet Access
Residents Kitchenette
Smoking not permitted
Television point in own room
Wheelchair Access

Order by:

Review from Gail W (Daughter of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience

If the CQC had a rating above outstanding, West Oak would be guaranteed to be awarded it. They are far superior to Mum's last home. The staff are caring, professional, friendly, and attentive and became almost like family. Nothing was too much trouble for them, and all done with caring words and a smile.

Admission to West Oak is a blessing for any family. We are so lucky to have found them.

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Review from J P (Daughter of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience

Very pleased to see more activities now restrictions have been lifted.
Nursing and care are excellent.
Standard in all areas is very good with the exception of decoration in the room and the plumbing in the en-suite.

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Review from F W (Resident) assisted by family/friend published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience

Extremely helpful staff. They are all cooperative, pleasant and kind.
The food is good. The room is lovely. I feel very well looked after and I am very happy here.

Reply from Charles G Sadler, Senior General Manager at Barchester West Oak Care Home

We absolutely love having you here, you have settled into the home so quickly and made such good friendships and we couldn't be more over the moon. It is an absolute pleasure to work with you. Thank you so much for your kind words

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Review from M W (Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience

Very happy in the home, good food and staff are good people.

Reply from Charles G Sadler, Senior General Manager at Barchester West Oak Care Home

Such a lovely man, thank you for leaving this review. It's so kind of you. You have already made yourself so popular with our staff and we couldn't be more grateful for your great humour every day. To make the home so much fun for everyone.

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Review from S K (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience

My father is happy, always smiling, comfortable and not in pain. Thank you to all your staff for their wonderful care they are giving my father. Thank you all for being so attentive to his needs and making it possible for us to get to see him and always speak to him over the telephone and constant updates

on how he is doing.

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Review from A H (Daughter of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience

Mum came to West Oak's dementia unit during the first Covid lockdown as she was not safe at home. Since day one, we have been supported and kept informed during a difficult first few months. Continuity of care is important to us and we have bee delighted at the relationships formed with the staff. Mum

clearly trusts the staff and has smiles for them. She is safe and content. We have not been able to see inside but look forward to when we can.

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Review from Karen B (Daughter of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience

After not seeing our Mum for six months, we felt safe and they had taken every precaution with the new partition to make this visit possible.

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Review from Helen C (Niece of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience

Always find the staff very helpful and friendly.

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Review from J B (Daughter of Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience

My Mum has been in West Oak for over two years now and s very happy and very well cared for. I have peace of mind that my Mum is being looked after and the staff will always call me with any concerns. I have a very good relationship with the staff. On visiting Mum she always looks clean and tidy and

happy. My Mum was not a very sociable person but she is engaging with the staff and is always smiling.

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Review from J R (Daughter of Resident) published on 23 February 2021
Submitted via Postal Card • Report

Overall Experience

Very well run home. The staff are always friendly and helpful. My mother has been a resident for two years and has received very good care. Until Covid-19 arrived, the entertainment in the home was well organised and enjoyable.

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Review from B W (Daughter of Resident) published on 11 February 2021
Submitted via Postal Card • Report

Overall Experience

Since July 2020 when my mother came to live at West Oak I have nothing but praise for the management, carers, activity team and support staff. In very difficult circumstances they have always kept my sisters and I informed. Visits have been difficult but Skype has helped tremendously.

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Review from G C (Resident) published on 2 February 2021
Submitted via Postal Card • Report

Overall Experience

I am the resident and I live here at West Oak. I am treated extremely well. I recommend the home to everyone.

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Review from N B (Granddaughter of Resident) published on 29 December 2020
Submitted via Postal Card • Report

Overall Experience

Ever since my grandma moved into West Oak I have been extremely happy. Shortly after she moved in, lockdown happened. West Oak has tried to accommodate and help individual families with this hard time. My car broke down the other day and the Manager was very helpful and even allowed me to see my grandma

at the door and socially distanced, which meant a lot to us both.

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Review from Mary (Regular Volunteer) published on 30 October 2020
Submitted via Website • Report

Overall Experience

I have been visiting West Oak regularly for more than a year (less frequently in the past six months, obviously, due to Covid-19 precautions and restrictions) to offer pastoral care, Holy Communion and prayer to Christian residents in the home, some of whom have been members of our church. They are

always well cared for, with staff in evidence at all times, friendly and attentive. My main contacts are the Activities Co-ordinators and Reception team and I have always found them to be really helpful, caring and concerned, engaged with the residents, empathetic and upbeat. Prior to Covid-19, there was always tea or coffee on offer downstairs, mostly with very tempting biscuits or pastries available too, and a corner where I could gather my thoughts before going to the Residents' lounge for the short service and opportunity to chat if anyone wished.

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Review from Lynda H (Daughter of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience

My Mum moved to West Oak in 2016 as it was increasingly difficult to keep her in her own home due to the number of falls she was having. When we decided that West Oak would be the best place for her, it was a stroke of genius as she could not be in a better place. The amount of care she receives far

exceeds anything we were able to do for her. She is now cared for by a compassionate staff who see to her every need and she is no longer alone. Now in her 102 years, she is in a slow decline but the staff have not given up in their efforts to amuse and entertain her. With all the difficulties that Covid19 has imposed on the Home, the level of care is undiminished and my sister and I are so grateful to know Mum is in such a good place which, in turn, gives us great peace of mind. Our sincere thanks to all the staff at West Oak and to the General Manager.

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Review from Sister B (Friend of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience

Sister has been a resident for many years and has always been well cared for and has been very happy with you all. I am happy leaving Sister with you knowing that she gets the best care available. I am always told if Sister is not well and we have always been made very welcome whenever we visit. The

Staff at West Oak are brilliant from every point of view. I would not hesitate to recommend you to friends. In fact, quite a few people have come to West Oak knowing what good care you give.
Well done to all of you.

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Review from S R (Daughter of Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience

What a wonderful place! My mother entered West Oak in February after spending time in the hospital. She was a resident in a care home in Reading and caught flu at Christmas and being transferred to hospital. Since entering West Oak, after only two weeks her recovery is evident. It is a first-class establishment

with a happy, uplifting atmosphere. I am so impressed and Mum is happy, which is important to me.

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Review from J B (Wife of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience

Staff excellent.
The care is very good.
I feel staff could pop in more often, but I appreciated I am always there.

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Review from Sheila B (Wife of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience

My husband had progressive supranuclear palsy (a rare neurological condition). The care he received at West Oak was outstanding. PSP patients have complex needs that require a high standard of nursing care. The staff were amazing, adapting to the progress of my husband's condition, ensuring his comfort

at all times. Nothing was too much trouble. I can recommend West Oak to any family having to consider nursing care for their loved ones.

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Review from A N (Wife of Resident) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience

This was the first time I had entrusted a care home with my husband who is disabled and has neurological problems.
My daughter and I had spent a long time visiting different homes and decided on West Oak for 2 weeks respite. We were delighted with the friendly caring staff, the welcoming atmosphere

almost like a family and certainly a home from home.
After 2 weeks, we joined Friends of West Oak and pop in from time to time for a friendly chat and cup of coffee.

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Performance

Care Quality Commission (CQC) Rating

Date: 8 Dec 2018

Overall
Outstanding

Caring
Good
Effective
Good
Responsive
Outstanding
Safe
Good
Well-led
Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (16)

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Meet the Team (8)

Simona Cioinac

Job Title: General Manager

Joined: 2023

Hello.
My name is Simona and I am the General Manager here at West Oak. Welcome to our website.

Thank you for taking the time to read this. I love to see prospective residents, families and friends, new members of staff and the local community taking an interest in our community.

My role is to ensure that we deliver what we say we do. I am responsible for overall service delivery to our residents and community, inspiring and leading the team and to ensure high standards of governance and compliance are achieved.

I trained as a nurse in Italy, and worked there for 20 years in that capacity. The last 7 years before leaving Italy I had the privilege of serving the public healthcare sector through managing and leading frontline hospital services. In 2017 I came to the UK and joined the NHS, which I was particularly proud of. I have learnt a great deal from these colleagues along my career journey.

I truly believe in the values of responsibility, integrity, kindness, compassion and doing what I can for others. The care sector has afforded me the opportunity to ‘live’ these values in the workplace, for which I am truly grateful.

After serving in the NHS I was immediately drawn to Barchester because of the culture and principles the organisation aspires to.

I am now passionately working with the community and my team here at West Oak to take the home’s services forward. My team and I are fully committed to embedding the Barchester Values: RESPECT, INTEGRITY, PASSION, EMPOWERMENT and RESPONSIBILITY.

My door is always open to the community, family, residents and staff: do not hesitate to come and talk to me should you need anything or if I can assist in any way.

Thank you for your interest in our lovely home.

Liviu Cornea RGN

Job Title: Deputy General Manager / Clinical Lead

Joined: 2018

Liviu qualified in 2004 and worked for two years in an emergency unit before doing 11 years as a paramedic.
More recently, Liviu has had senior roles in both Austen House (our sister home) and West Oak.
Liviu is often on the floor engaging with our wonderful residents and staff and ensuring smooth and proper handovers between staff every day.
Liviu can be found on either of our units or in the Managers office on the ground floor in reception.

Ioan Tanasa

Job Title: Home Admin

Joined: 2023

Hi!
My name is Ioan, and I am the Home Administrator of West Oak Care Home. Attitude makes the difference the motto that leads my way of life. Entrusted by this belief, I have decided to develop my professional skills and, as a result, I have completed a business management program.

My previous work experiences revealed a responsible person with a natural ability to adapt to new teams and develop trustful relationships. Willing to move on to the next chapter of my professional growth and eager to add new skills, I joined Barchester at the beginning of September. I am pleased to see the amount of hard work done by the entire team and company, and I am proud to be a part of this.

Anthony

Job Title: Head Of Maintenance

Joined: 2023

Hi, my name is Tony and I am the Head Of Maintenance here at West Oak Barchester.

After serving 15 years in the military I decided it was time to take on a new challenge and to leave the Armed forces.

Since leaving 4-5 years ago I have found a very rewarding role in assisting those who need our support.

My role here at West Oak is to provide a safe and happy environment for loved ones.

Alice Perez

Job Title: Head of Unit

Joined: 2016

Alice joined the West Oak family in March as the Head of Unit for Cedars. Alice is an RGN with many years of experience in the care home industry.

Alice is passionate about the residents and she ensures that they receive the highest possible standard of care so that they can live their lives to the fullest.

Mohammad Sajjid

Job Title: Head Housekeeper

Joined: 2014

Mohammad has worked at West Oak since 2014, he was recently promoted to Head Housekeeper and was proud to accept the role. Mohammad is very dedicated to his work and understands the importance of maintaining the high standards of cleanliness within the home. Mohammed is very approachable and goes the extra mile to help both Residents and Staff in any way he can

Hayley Palmer

Job Title: Admin Assistant

Joined: 2022

Hi, my name is Hayley and I am proud to welcome you to West Oak.

Dawn and Helen

Job Title: Activity Coordinators

Joined: 2004

Hi, we are Dawn and Helen and are the Activity Coordinator. Dawn started in 2004 and Helen in 2013.

Barchester West Oak Care Home

Care Provided by Barchester West Oak Care Home

Good to Know

Funding & Fees Guide for Barchester West Oak Care Home

Facilities

Barchester West Oak Care Home Reviews (79)

Overview of Review Score