Since day one, we have been supported and kept informed during a difficult first few months
A H (Daughter of Resident)
The Staff at West Oak are brilliant from every point of view. I would not hesitate to recommend
Sister B (Friend of Resident)
Thank you to all your staff for their wonderful care they are giving my father.
S K (Daughter of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester West Oak Care Home has a Review Score of 9.7 (9.669) out of 10, based on 14 reviews in the last 2 years. Over all time Barchester West Oak Care Home has 79 reviews.
Review from Eliza J (Daughter of Resident) published on 3 March 2019
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Gini C (Daughter of Resident) published on 27 February 2019
Submitted via Website •
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5.0 out of 5
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Review from Sarah P (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card •
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5.0 out of 5
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Review from Jennifer R (Daughter of Resident) published on 25 December 2018
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5.0 out of 5
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Review from Sarah T (Daughter of Resident) published on 30 October 2018
Submitted via Postal Card •
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5.0 out of 5
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Review from Pamela K (Wife of Resident) published on 2 August 2018
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Overall Experience
5.0 out of 5
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Review from S R (Son of Resident) published on 30 July 2018
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Overall Experience
5.0 out of 5
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Review from S G (Daughter of Resident) published on 18 July 2018
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Overall Experience
4.0 out of 5
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Review from Pamela C (Friend of Resident) published on 29 June 2018
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Overall Experience
5.0 out of 5
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Review from J D (Daughter of Resident) published on 7 March 2018
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Overall Experience
5.0 out of 5
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Review from Liz W (Daughter-in-law of Resident) published on 12 January 2018
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Overall Experience
5.0 out of 5
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Review from N T (Friend of Resident) published on 28 December 2017
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Overall Experience
5.0 out of 5
They always have a smile and a "competent listening ear" always making time and ensuring residents are happy and comfortable. Activities are put on for the residents
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Review from David T (Friend of Resident) published on 14 December 2017
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5.0 out of 5
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Review from Jane D (Daughter of Resident) published on 24 October 2017
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Overall Experience
5.0 out of 5
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Review from Sarah B (Daughter of Resident) published on 25 September 2017
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Overall Experience
5.0 out of 5
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Review from Rosie T (Daughter-in-law of Resident) published on 6 September 2017
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Overall Experience
5.0 out of 5
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Review from E W (Granddaughter of Resident) published on 6 September 2017
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5.0 out of 5
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Review from Alan S (Husband of Resident) published on 6 September 2017
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Overall Experience
5.0 out of 5
There are one or two little things that can be annoying, ie after feeding the wiping of the residents face and a bit more care taken when hanging clothes or folding in drawers.
General standards are very high and have improved significantly
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Review from D D (Friend of Resident) published on 6 September 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Mighty C (Friend of Resident) published on 6 September 2017
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 9.7 (9.669) out of 10 for Barchester West Oak Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.669 for Barchester West Oak Care Home is calculated as follows: ( (128 Excellents x 5) + (25 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 166 Ratings = 4.669
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester West Oak Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Dec 2018
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Job Title: General Manager
Joined: 2023
Hello.
My name is Simona and I am the General Manager here at West Oak. Welcome to our website.
Thank you for taking the time to read this. I love to see prospective residents, families and friends, new members of staff and the local community taking an interest in our community.
My role is to ensure that we deliver what we say we do. I am responsible for overall service delivery to our residents and community, inspiring and leading the team and to ensure high standards of governance and compliance are achieved.
I trained as a nurse in Italy, and worked there for 20 years in that capacity. The last 7 years before leaving Italy I had the privilege of serving the public healthcare sector through managing and leading frontline hospital services. In 2017 I came to the UK and joined the NHS, which I was particularly proud of. I have learnt a great deal from these colleagues along my career journey.
I truly believe in the values of responsibility, integrity, kindness, compassion and doing what I can for others. The care sector has afforded me the opportunity to ‘live’ these values in the workplace, for which I am truly grateful.
After serving in the NHS I was immediately drawn to Barchester because of the culture and principles the organisation aspires to.
I am now passionately working with the community and my team here at West Oak to take the home’s services forward. My team and I are fully committed to embedding the Barchester Values: RESPECT, INTEGRITY, PASSION, EMPOWERMENT and RESPONSIBILITY.
My door is always open to the community, family, residents and staff: do not hesitate to come and talk to me should you need anything or if I can assist in any way.
Thank you for your interest in our lovely home.
Job Title: Deputy General Manager / Clinical Lead
Joined: 2018
Liviu qualified in 2004 and worked for two years in an emergency unit before doing 11 years as a paramedic.
More recently, Liviu has had senior roles in both Austen House (our sister home) and West Oak.
Liviu is often on the floor engaging with our wonderful residents and staff and ensuring smooth and proper handovers between staff every day.
Liviu can be found on either of our units or in the Managers office on the ground floor in reception.
Job Title: Home Admin
Joined: 2023
Hi!
My name is Ioan, and I am the Home Administrator of West Oak Care Home. Attitude makes the difference the motto that leads my way of life. Entrusted by this belief, I have decided to develop my professional skills and, as a result, I have completed a business management program.
My previous work experiences revealed a responsible person with a natural ability to adapt to new teams and develop trustful relationships. Willing to move on to the next chapter of my professional growth and eager to add new skills, I joined Barchester at the beginning of September. I am pleased to see the amount of hard work done by the entire team and company, and I am proud to be a part of this.
Job Title: Head Of Maintenance
Joined: 2023
Hi, my name is Tony and I am the Head Of Maintenance here at West Oak Barchester.
After serving 15 years in the military I decided it was time to take on a new challenge and to leave the Armed forces.
Since leaving 4-5 years ago I have found a very rewarding role in assisting those who need our support.
My role here at West Oak is to provide a safe and happy environment for loved ones.
Job Title: Head of Unit
Joined: 2016
Alice joined the West Oak family in March as the Head of Unit for Cedars. Alice is an RGN with many years of experience in the care home industry.
Alice is passionate about the residents and she ensures that they receive the highest possible standard of care so that they can live their lives to the fullest.
Job Title: Head Housekeeper
Joined: 2014
Mohammad has worked at West Oak since 2014, he was recently promoted to Head Housekeeper and was proud to accept the role. Mohammad is very dedicated to his work and understands the importance of maintaining the high standards of cleanliness within the home. Mohammed is very approachable and goes the extra mile to help both Residents and Staff in any way he can
Job Title: Admin Assistant
Joined: 2022
Hi, my name is Hayley and I am proud to welcome you to West Oak.
Job Title: Activity Coordinators
Joined: 2004
Hi, we are Dawn and Helen and are the Activity Coordinator. Dawn started in 2004 and Helen in 2013.
