Woodbury House Care Centre

Jouldings Lane, Farley Hill, Reading RG7 1UR
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9.7 92 Reviews
  • Woodbury House Care Centre, Reading
Woodbury House Care Home cares for residents, some of whom may have sensitive care needs, such as memory loss and dementia.

The home provides residential, nursing, dementia, respite, and palliative care, and will work with residents to develop a personalised care plan that will include everything from hobbies, exercise and dietary preferences, taking into account any health issues. This will determine the level and type of care individuals receive. This can vary from minimal residential care to full support.

Located in a scenic area of Berkshire, Woodbury House is a comfortable and friendly service in which to spend a retirement, with mature gardens and its own summer house. A team of versatile care workers also extend their expertise to respite care in order to assist members of the local community who are full-time carers themselves.

Trained chefs prepare a varied daily menu to give a choice of tasty, nutritious meals.

The recreation and activities team oversee everything from pet therapy and reading club, to music exercises and knitting.

Key calendar events are always made extra special at the home, because they enjoy any excuse for a party. The activities co-ordinator works with residents and relatives to make sure there is something for everyone.

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Care Provided by Woodbury House Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jade Allwood (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (16)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Woodbury House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Woodbury House Care Centre Reviews (92)

Total of 92, showing 21-40
9.7

Woodbury House Care Centre has a Review Score of 9.7 (9.667) out of 10, based on 10 reviews in the last 2 years. Over all time Woodbury House Care Centre has 92 reviews.

Overall Experience

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Review from Jean T (Wife of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my husband moved to Woodbury he seems more at ease and content and I did comment that during a telephone call I had with him during a covid lockdown, it was the first time he had laughed and joked for a long time.
He always looks well-groomed, has access to more garden space which is helpful
as he loved walking and the outdoors
The team appear very attentive, always willing to help and answer any questions the family may have regarding his welfare and are giving him the best quality of life possible due to his advancing dementia.
Unfortunately due to covid, access to the home has been limited, which I appreciate, so any comments on the premises as a whole and normal working practices are limited to what I have seen on few occasions I am able to visit, and from pictures, the team provided regarding rooms etc.

Reply from Olivia Shields, Marketing Assistant at Woodbury House Care Centre

Thank you, Jean, we always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Woodbury House Care Home has been so positive. All of our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised. Take care.


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Review from Caroline C (Friend of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a visitor, I have always felt welcome and comfortable at Woodbury House and take great comfort that the residents are happy and well looked after. The staff, at all levels, are warm friendly and welcoming whilst equally being professional in their care and wellbeing of their residents. I have observed
mealtimes, activities and day to day life whilst visiting and the level of care is always consistent and the environment is one I was happy to spend whilst visiting. The staff do a great job!

Reply from Olivia Shields, Marketing Assistant at Woodbury House Care Centre

Thank you, Caroline, for letting us know how we are doing at Woodbury House Care Home. The care and wellbeing of every resident is our number one priority, and it is rewarding to have such positive feedback about how we are doing. Have a wonderful day.


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Review from Ann C (Daughter of Resident) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home! They looked after my late mum and dad so very well, the rooms where very well decorated and thoroughly clean. The staff, and I mean ALL of the staff, are fantastic - THANK YOU SO VERY VERY MUCH! We will keep in touch.
God bless you all

Reply from Olivia Shields, Marketing Assistant at Woodbury House Care Centre

Thank you for letting us know how we are doing at Woodbury House Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care.


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Review from Jeff B (Son-in-law of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My in-laws were residents for years. All the staff are friendly and very informative, always informing us of any problems and issues. I really can not fault Woodbury House.

Reply from Olivia Shields, Marketing Assistant at Woodbury House Care Centre

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from Karen H (Daughter of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment Mum became a resident of Woodbury Care Home my brother and I knew we'd made the right choice. Mum was very disorientated when she arrived but every member of staff from the lovely manager herself to each and every care-worker welcomed her with genuine warmth and kindness which moved
and reassured all of us. Huge efforts were made to make Mum feel as 'at home' as possible, in what was a seismic and difficult move for her out of the family home she'd been in for 45 years. She gradually came to like and trust those who cared for her, not an easy process for Mum, because their patience, attention to detail, kindness and warmth made her feel cherished and appreciated. Nothing was too much trouble for any of them and Mum quickly established deep & meaningful relationships with many of the staff. Staff turnover seems low, a crucial factor for any Care Home where it is the relationships that develop between the residents and the staff which are of the utmost importance. Thank you Woodbury.

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Review from Robert M (Power of Attorney of Resident) published on 9 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the care given to the resident and to the communication with me over her care and needs. Every time I visit, the home is clean and tidy and since the COVID lock down I have been kept informed with the status of the home.

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Review from T T (Niece of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been so pleased with our selection of Woodbury House as the new home for my aunt, who has dementia. The staff there have gone to every effort to ensure that she feels safe and settled since she moved in in Jan, and we are extremely impressed with how they have reacted during the lockdown, going
to extraordinary lengths to keep the residents' spirits up with lots of nutritious meals and sweet treats, and a regular schedule of engaging activities.
The team are extremely imaginative when preparing events and entertainments, for example, the time and effort put into the VE Day Celebrations was amazing. The smiling faces in the posts that they regularly put on Facebook is clear evidence of how well they know their residents and what makes them happy.
The effort they put into my aunt's birthday recently was just wonderful, suggesting that we record a video that they could play for her and baking her a beautiful cake, and videoing her special moments.
An outstanding home for all.

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Review from J C (Friend of Resident) published on 30 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I felt that this care home has dealt very well with the Covid-19 outbreak minimising the number of residents that caught it very well. I do feel that Woodbury House provides better care for its residents than many other care homes do.

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Review from Kenneth G (Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It will be easier to tell what I don't like. I enjoy all activities, a lot of variants for me. Team members are good, always fighting for better, for us. They are very good. I feel safe in here, I really do.

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Review from Mary C (Next of Kin) published on 15 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given to the residents is excellent. The families of the residents are also very much part of the Woodbury House family. The home is located in the country in a lovely setting.

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Review from Julie G (Granddaughter of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home for my Grandmother who is 93 and has vascular dementia. She has been there since end November 2019 and the care she has received has been second to none. She is always happy and smiling with the carers, she eats very well, she has a lovely bedroom and the lounge areas are spacious
and always kept spotlessly clean. She has 3 amazing meals each day in a lovely dining room as well as tea, cake snacks during the day. There are regular activities going on at the home, from concerts to visits from school children and local pets. During the Covid-19 pandemic, the staff are going above and beyond to ensure the safety and care of residents and protecting them from the virus. They have welcomed individual video calls and phone calls and have set up a social media page with regular updates on residents activities. I would recommend this care home as a wonderful place for any individual in need of full-time care. Lovely place!

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Review from B D (Daughter-in-law of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Woodbury House. The short time my father-in-law spent here before he passed away was amazing. The care and attention was second to none. Every single carer, nurse, cleaner, maintenance were lovely, I'm going to miss them all.

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Review from C D (Son of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent nursing and care, and lovely support staff who inspired confidence in my father straightaway.

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Review from R D (Son of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our second experience of a care home, and our first experience of a nursing care home. We just became more impressed with each visit. Our only regret is that Dad did not come to Woodbury House in the first place instead of starting at a residential care home and then having to move when they could no
longer cater for his needs.

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Review from A T (Son of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My visits have always been constructive and enjoyable.

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Review from Stewart E (Son of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Woodbury House from July 2018 until December 2019 when she sadly passed away. At all times she was cared for with the utmost compassion and dignity by all of the management and staff. Myself and my family would like to thank all of those who cared for Mum for the support
given to her and to us during those 18 months.
A very big "Thank You" to all at Woodbury House.

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Review from K G (Daughter of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was lucky enough to get a room at Woodbury House after a spell in hospital, which she did not enjoy. She has Alzheimer's, and having cared for he myself for as long as I could, I know how difficult it is to care such residents. The care she receives from the staff is amazing, they are all
very patient and kind. I cannot recommend it highly enough.

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Review from Patricia T (Resident) published on 6 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The place was excellent and the girls treated me as if I were the queen. Couldn’t find a better place. Very caring staff.

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Review from I W (Resident) assisted by family/friend published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's good as gold here, I know all their names. Staff are friendly. Everyone is helpful, it's good, really good.

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Review from L C (Grandson of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is always very welcoming and staff always happy to help. My grandparents are very happy here and when my nan passed staff were so supportive. Nothing is too much trouble.

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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Woodbury House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Woodbury House Care Centre is calculated as follows: ( (89 Excellents x 5) + (22 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 120 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodbury House Care Centre is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Oct 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Jade

Jade Allwood

Job Title: Home Manager

Joined: 2023

Jade Allwood is the Registered Manager for Woodbury House and has been with Woodbury since March 2023. Jade has been a registered manager in other homes for 5+ years and has a wealth of knowledge.


Jade is very passionate about ensuring there is a high standard of care and service in the home. She is very proud of the home since she joined and is excited for the future of the home as well.


Outside of work, Jade enjoys spending time with her family, cooking and reading.


In the past, Jade has been an air cadet and has even learned to fly a plane. This is one of Jade’s greatest achievements, alongside her two children.


“It takes a special kind of person to be in any aspect of care and here at Woodbury I think we have a fabulous team with skills, passion and the determination to make the home great!”