Woodbury House Care Centre

Jouldings Lane, Farley Hill, Reading RG7 1UR
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9.7 92 Reviews
  • Woodbury House Care Centre, Reading
Woodbury House Care Home cares for residents, some of whom may have sensitive care needs, such as memory loss and dementia.

The home provides residential, nursing, dementia, respite, and palliative care, and will work with residents to develop a personalised care plan that will include everything from hobbies, exercise and dietary preferences, taking into account any health issues. This will determine the level and type of care individuals receive. This can vary from minimal residential care to full support.

Located in a scenic area of Berkshire, Woodbury House is a comfortable and friendly service in which to spend a retirement, with mature gardens and its own summer house. A team of versatile care workers also extend their expertise to respite care in order to assist members of the local community who are full-time carers themselves.

Trained chefs prepare a varied daily menu to give a choice of tasty, nutritious meals.

The recreation and activities team oversee everything from pet therapy and reading club, to music exercises and knitting.

Key calendar events are always made extra special at the home, because they enjoy any excuse for a party. The activities co-ordinator works with residents and relatives to make sure there is something for everyone.

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Care Provided by Woodbury House Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jade Allwood (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (16)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Woodbury House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Woodbury House Care Centre Reviews (92)

Total of 92, showing 61-80
9.7

Woodbury House Care Centre has a Review Score of 9.7 (9.667) out of 10, based on 10 reviews in the last 2 years. Over all time Woodbury House Care Centre has 92 reviews.

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Review from Rosemary C (Daughter of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was on 'end of life care'.
The staff were caring and professional.
They ensured my Mother was as comfortable as possible.
They supported me and made me welcome.
They explained all my Mother's care procedures to me and asked my opinion/permission for certain actions.
My Mother died with
dignity on 26-11-18.

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Review from John Stuart J (Power of Attorney of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care of the staff for the residents was very good. They made life as normal as possible with pleasantness and positivity. Woodbury House is well run, somehow admirably coping with the relatively high rate of staff turnover. The staff and management are well trained and professional at all times.

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Review from Kay B (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is extremely well cared for and staff are clearly very fond of her. Their patience with her is very much appreciated, especially with food. The home is kept clean and mum's room is spacious and well maintained. She has her own pictures and ornaments to remind her of her own home.

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Review from Robin S (Resident) assisted by family/friend published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Many of the staff are kind, considerate and caring. Sometimes the response to the call bell is slow.

Reply from Rebekah Saint, Marketing Executive at Woodbury House Care Centre

Thank you for taking the time to review us, the team will be touched that you find them kind and caring. We continually try to reduce the time it takes to answer the bell with an aim to respond in under two minutes. However, if our carers are already assisting other residents there may, on occasion, be a short delay. As always, we operate an open door policy and our home manager, Samantha Bell would be happy to speak with you on how we can improve our service further.


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Review from Robert H (Son of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, caring and understanding staff. Very thoughtful care.

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Review from Nick R (Son of Resident) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before coming to Woodbury House Care Centre a year ago my mother was at her home being looked after by a multitude of carers ( at vast expense). During this period she rarely went for more than 3 weeks without having to go to hospital, normally for a urine infection.
She has been at the home for a
year and during that period has not been to hospital once.
The staff are always happy and energetic and magically managed to get my mother to take her pills.
It is not inexpensive but as in life, you get what you pay for. This is a great place and if you are considering where to leave your older loved ones I would highly recommend Woodbury House. Without being too strong, you need to get your choice right and this is a safe bet!
My mother has just passed away during the night and I wanted to share my experience with others and thank the staff for being so great.

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Review from Hazel C (Daughter-in-law of Resident) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a very nice care home and the staff are very supportive to the residents. The management are also very caring and listen to what we have to say. My mother has been happy with the care she has received but sadly is now bed bound.

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Review from Francis S (Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied with everything and have no regrets here. We're able to do what we like and not pushed around at all.

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Review from Jane O (Daughter of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In recent months the activities provided at Woodbury House have been excellent and much improved. There has been a careful effort to do what the residents would like and benefit from, rather than just the 'easy' activities. Mum has benefitted so much, especially from interaction with the local primary
school children and also from visits of 'The Bird Man' - wild owls etc. Keep up the good work!

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Review from Chrissie G (Daughter of Resident) published on 2 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodbury is an excellent Care home with a warm, friendly and homely atmosphere which I can thoroughly recommend.


My Mother became a resident in May this year followed by my Father who had a terminal illness a few weeks later. As a family, we have been shown such care and support from all the staff

at a difficult time of transition in our lives. My parents have been treated with dignity as individuals with individual needs and particularly with sensitivity during the last months before and after Dad passed away in November.


Throughout this time the Manager has been very approachable and allowed time to answer any questions or concerns that have arisen. I am sure my Mother will continue to receive the same high standard of care.


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Review from Paul B (Son of Resident) published on 30 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere within the home continues to be friendly and supportive and homely. My father has been a resident for 18 months now and feels settled in the homely environment that is built by every member of staff within the home and says that he would not want to be anywhere else.


All staff are

very approachable and more than willing to answer any queries that may arise. There is a constant effort to make the day-to-day lives of the residents as fulfilling as possible but with the personal feelings of the residents taken into account.


All in all, Woodbury House is like a home from home and I am more than happy with the standard of care that is being afforded to my father.


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Review from Richard C (Son of Resident) published on 16 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and willing staff. A pleasant "family" atmosphere. I'd be happy to recommend Woodbury to anyone else.

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Review from J A (Friend of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The two essential features a care home must have are; a caring and dedicated staff who invariably treat the residents with care and dignity and a friendly atmosphere. Woodbury House has both of those in abundance. My wife was resident at Woodbury House for two and a half years and during that time I
visited her on many mornings and for several hours every afternoon. I was thus able to see at first hand over an extended period how the home operated. I had absolutely no reservations at all over the treatment and care she received. More recently I have regularly been visiting a neighbour who is now resident at Woodbury House and I have seen that the same high standard of care that my wife received is still being maintained.

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Review from P L (Friend of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a resident here for over a year and have found all well.
Reports from the resident have always been positive, except for minor issues.
Eg insistence on colourful menus has caused difficulty with some residents who with poor eyesight cannot read them because of lack of contrast
- black on white is so much easier to read.
The staff are helpful and considerate and management is on top of things and involved.
I am unable to comment on value for money as I don't know costs.

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Review from Joanna W (Daughter of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at the home for about 3 months. The staff are great with mum and she received excellent care. They always treat her with dignity and respect. All the staff are very friendly and available if you need to talk to them. Overall, very happy with the home.

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Review from Robert P (Cousin of Resident) published on 25 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere of Woodbury House is a warm and friendly one. The manager is a true professional always on hand in times of difficulty. This high standard was mirrored by all the staff. I cannot thank this team enough for the care they gave my cousin and the rest of the family and friends.

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Review from Glen H (Wife of Resident) published on 18 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I managed to place my wife into your care home and our family were very pleased that we managed to do so. It is the best home we found and found the staff to be excellent, friendly, helpful and very patient and tolerant with stroppy residents. The food was good as well.
A lot of my wife's friends also
made the comment what a happy place the home was and long may it stay that way!

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Review from T C (Daughter of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so happy that my mum has got a placement here. I know she is in a safe environment. The home is very clean and staff are excellent and attentive with the clients. Nothing is too much trouble.

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Review from Brian T (Husband of Resident) assisted by family/friend published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is very happy here and I can come every day to see my wife and I am always made to feel welcome. My wife's care is excellent.
My wife wants for nothing in this home and had kept all aspects of her dignity and I can rest knowing she is in safe hands.

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Review from Richard M P (Husband of Resident) published on 3 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodbury House Care Centre is furnished to a high standard and is well equipped to provide a high level of care to residents suffering from dementia.

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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Woodbury House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Woodbury House Care Centre is calculated as follows: ( (89 Excellents x 5) + (22 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 120 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodbury House Care Centre is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Oct 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Jade

Jade Allwood

Job Title: Home Manager

Joined: 2023

Jade Allwood is the Registered Manager for Woodbury House and has been with Woodbury since March 2023. Jade has been a registered manager in other homes for 5+ years and has a wealth of knowledge.


Jade is very passionate about ensuring there is a high standard of care and service in the home. She is very proud of the home since she joined and is excited for the future of the home as well.


Outside of work, Jade enjoys spending time with her family, cooking and reading.


In the past, Jade has been an air cadet and has even learned to fly a plane. This is one of Jade’s greatest achievements, alongside her two children.


“It takes a special kind of person to be in any aspect of care and here at Woodbury I think we have a fabulous team with skills, passion and the determination to make the home great!”