Austenwood Nursing Home

29 North Park, Chalfont St Peter, Gerrards Cross SL9 8JA
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9.8 102 Reviews
  • Austenwood Nursing Home, Gerrards Cross
Austenwood, a beautifully located care home nestled close to the village of Gerrards Cross in the county of Buckinghamshire, offers long and short term residential, respite and convalescent care, with a special interest in helping people with all levels of dementia. The home offers activities and a busy social calendar, as well as peaceful and beautifully landscaped mobility friendly courtyard gardens.

They offer a home from home environment with excellent facilities and a wonderful team of staff to deliver exceptional care.

The team at Austenwood offer more than quality care, they provide a way of life.

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Care Provided by Austenwood Nursing Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Louise Hickman (Operations Manager)
  • Admission Criteria
    • All potential residents will have a full assessment prior to admission agreement.
    • Ages 50+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (11)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Austenwood Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Nursing Dementia Care from £1,400

  • Residents who qualify for FNC will be applied for and will go directly to the home.
  • (these prices are only a guideline, please contact Austenwood Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is at anytime, so long as the resident is happy to receive guests.
    If visiting the home to look around for the first time, an appointment is not necessary, but to avoid abstracting the nurses and carers away from the residents, it would be helpful to telephone in advance and make an appointment. This ensures that there is sufficient time to provide all the information. The visit will take up to an hour and no pressure. Ensure other homes are also visited to compare.


  • Parking

  • Parking is available on site or on the street no parking restrictions. Visitors to show consideration to the homes neighbours by not parking outside gates or entrances.


Austenwood Nursing Home Reviews (102)

Total of 102, showing 1-20
9.8

Austenwood Nursing Home has a Review Score of 9.8 (9.769) out of 10, based on 23 reviews in the last 2 years. Over all time Austenwood Nursing Home has 102 reviews.

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Review from J M (Sister of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Austenwood Nursing Home is an outstanding nursing home on every level, from the day my brother moved in, to the day he passed peacefully and lovingly away. The home welcomed both him and the family into their loving care and hearts. He was blind, wheelchair-bound, amongst other issues and had dialysis
three times a week. None of this was a problem for the home, they met his physical and dietary needs with diligent care and love. We loved visiting him and seeing the Austenwood family, it was a happy and joyful place and lovely to sit and have a coffee with the staff who always gave us a warm welcome and time. The social events were always such fun. During his end of life, we were so blessed to have him at the home. The family were held in their care and he was peaceful and calm to the very end.
We will always be grateful to Austenwood Nursing Home for the nursing staff, the care and activities team for making Gordon's life so comfortable, fulfilled and happy.

Reply from Louise Hickman, Operations Manager at Austenwood Nursing Home

Thank you so much for your kind review. Having your brother with us at Austenwood was a privilege. I will pass on your kind words to the team which I know will mean a lot to them, as did your brother. Please do always feel free to come in for a coffee and a chat.


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Review from B R (Son of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for 18 months now and is slowly deteriorating with Alzheimer's dementia.
The care has been loving and comprehensive, professional and interactive. Personal care has been excellent and respectful of her needs and fears. The vast majority of the staff, covering all the teams involved
clinically, institutionally, entertaining, or service orientated have been excellent.
My most recent interaction was with the senior nurse about how to manage the closing down care as Mum deteriorates into the final stage of disability with her dementia and this was thoughtful, proactive, and caring, whilst also empowering us to be involved and informed at all stages.
We are confident that our Mum is in the right place for this process.
Thank you to all the staff

Reply from Alice Ledwith, Customer Relations Manager at Austenwood Nursing Home

Thank you so much for your lovely review. I am pleased you were able to recognise the individual and personalised care we provide to all. We are a family at Austenwood and will always support families throughout difficult times.


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Review from C I (Wife of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Austenwood since January 2024. I visit him daily for about 1.5 hours and have had during these visits the chance to observe his care both in the privacy of his room and in the resident's lounge. In the latter location, I have been able to observe the care of other residents.
I can only say that I find the care at Austenwood exemplary. The employment of male/female nurses, carers, chefs, activities staff, and cleaners across multiple nationalities adds to the overall well-being of the residents. My husband's health condition means he is not the easiest resident to care for but the staff team does it all with dignity, respecting his choices and respect for his quality of life. In turn, I have been offered support on all my visits and consulted on his care needs. Every day I find him shaved, with personal hygiene attended to, and dressed appropriately. He is sometimes agitated but nursing staff react quickly with prescribed medication to calm him.

Reply from Alice Ledwith, Customer Relations Manager at Austenwood Nursing Home

Thank you for sharing your thoughts and experience with Austenwood so far. We are proud to be able to provide tailored, premium care to each individual to ensure all needs are met accordingly. Our diverse care team contribute to not only the family connection we have in the home but the experience and knowledge throughout so we are pleased this is recognised. Thank you.


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Review from D C (Goddaughter of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic care home. The care is the absolute best. So nice to know everyone is cared for 100% and safe. Everywhere is so clean.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. Our care team works hard to ensure that your loved one is cared for to the high standard that we hold ourselves to, and the housekeeping team works hard to ensure that the Home is kept clean and tidy. I will pass on your appreciation to the team.


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Review from N S (Niece of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Austenwood Nursing Home are extremely helpful, friendly, and passionate. From the warm welcome at reception, the friendly face in the kitchen, and the excellent support from the carers. We are so happy our uncle is a resident at Austenwood, and look forward to our visits!

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you for your kind review. It is so important to us to ensure that everyone feels welcome and comfortable. I will pass on your appreciation to the team who work hard to make Austenwood a lovely, friendly, and caring home.


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Review from D J (Great-Niece of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a pleasure to visit - anytime.
My uncle is safe and cared for so well.
All the staff are so nice and kind.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. It is important that the residents feel safe and cared for. I will pass on your appreciation to the team and look forward to your visit soon.


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Review from D C (Niece of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have all been made to feel part of one big family.
We love Austenwood and so does our great uncle.
All the staff have been amazing!

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. It is a pleasure to have your uncle with us and always a pleasure to have family spend time in the home and get to know the staff and other residents. I will pass on your appreciation to the team.


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Review from W C (Daughter of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Austenwood is professional, kind, supportive and thoughtful. It is such a relief to know that my Mum is being so well looked after - they do their very best to make sure she is supported, encouraged, and has stimulation from the things that interest her. Her strength and weight have both
significantly improved in the few months that she has been here.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. It is lovely to hear that there has been such a significant improvement in the health and well-being of your mum. We work hard to ensure that we tailor the resident's care plan to their own needs and goals. I will pass on your appreciation to the team.


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Review from S G (Daughter of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident of Austenwood Nursing Home for a year and since she has been here she has improved greatly.
The staff are all incredibly helpful, professional, and friendly.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. It is important to us that the staff are friendly and compassionate. Nothing is too much for the team to ensure that the residents are happy and safe. I will pass on your appreciation to the team.


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Review from K S (Niece of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Austenwood is a friendly, warm, and welcoming home. My great uncle loves it here, especially the food!

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. We strive to make the home a warm and welcoming space with a great team who are friendly and compassionate. It is so nice to hear that he enjoys the meals and I will pass this on to the Chef.


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Review from H R (Son of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Austenwood is a caring, professional house. Mum has been treated with respect and dignity. The staff are attentive and work hard to make the residents feel safe and comfortable.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. We strive to ensure that the residents feel safe and comfortable. I will pass on your appreciation to the staff.


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Review from Chris B (Power of Attorney of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Austenwood staff responded rapidly to provide respite care at very short notice. From management to reception to nursing and care staff, the team were welcoming, efficient and quick to assess the resident's needs. The welcome received on arrival was first class - and made a nervous and unwell person
feel very much at home. The respite has now transitioned seamlessly to permanent care due to the initial service and the ongoing, friendly care and service provided. The area is warm, attentive and nothing is too much trouble.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your lovely feedback. It is important to us that we can help those who need support at short notice and make it as easy a transition as possible for everyone involved and I will pass this on to the team. It is a pleasure to have your family member with us.


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Review from Julie J (Daughter of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My father entered Austenwood Nursing Home in 2022. At that time it had a welcoming attitude from all members of staff, was tidy and well kept and as a relative, I was made to feel part of the Austenwood Family. In 2023 the home was sold to Premium Care Group and at this point, the Nursing Home deteriorated.
In a year there have been 3 managers and staffing currently feels unstable. The nursing team and care staff are exceptional and work tirelessly to ensure residents' needs are met. Management is poor and the owners do not like meeting with relatives. My Dad could not wait to get out of Austenwood and now lives with me. If he hadn't had this opportunity I would have had no hesitation in finding a new care home for him. In 2022 I would have highly recommended Austenwood, but now I would avoid it at all costs. The owners are spending money on facilities that can't be used by the residents and would be better spent on updating the infrastructure of the building. Such a shame.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you for taking time to provide a review. We take all feedback seriously and are committed to making improvements based on the concerns that are raised by those who use the service. We appreciate your feedback. It is invaluable to us as we continue to strive for excellence in all aspects of the service we provide. Thank you for acknowledging the hard work and dedication of our nurses and care staff. We will pass on your gratitude and thanks to them. I would like to clarify that the owners have spent money on facilities that are updating the infrastructure of the building which includes a new call bell system, new heating system and a new roof. This has directly impacted on the benefit of the residents ensuring that there is always a safe and reliable system in place to alert staff for support and ensuring that the building does not come to disrepair with the replacement of the roof. The new hairdressing suite is also enjoyed by many residents.


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Review from D H (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Since my last glowing review, the home has been very unsettled with 3 changes of Manager and indeed, new owners. The carers continue to provide excellent care; they are the home's greatest asset but are undervalued and treated like workhorses. The cook and his staff provide excellent home-cooked food
and are very flexible and accommodating. However, there has been a huge turnover of staff, the Activities Manager being just one. Additionally, because of the wildly changing needs of residents, activities are limited. Admin is defensive, often presents with a total lack of clarity and is poor. Management is a shambles and the Directors are bullish and threatening. I'm afraid, on this basis, I do not recommend Austenwood at the moment.

Reply from Fiona Charles, Operations Manager at Austenwood Nursing Home

Thank you for taking time to provide a review about your experience at Austenwood. We take all feedback seriously and are committed to making improvements based on the concerns that are raised by those who use the service. We appreciate your candour and your feedback is invaluable to us as we continue to strive for excellence in all aspects of the service we provide at Austenwood. Thank you for acknowledging the hard work and dedication of our carers and kitchen staff. We will pass on your gratitude and thanks to them, they truly are the heart of our home, and we value their contributions immensely. I would like to clarify that we have a very established team that work together to provide the excellent care that you have kindly acknowledged. We are actively working on enhancing our activities to better meet the needs of our residents and ensure that we receive regular feedback from the residents on their life within the home.


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Review from Roland W (Nephew of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There aren't enough words to explain the warmth, care and support shown and provided by Austenwood.
Everyone from the cleaners, housekeepers, kitchen staff, reception and carers provide an exemplary service for the residents and relatives and visitors alike.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. It has been a pleasure to care for your loved one. I will ensure that your kind words are shared with the team.


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Review from Alan K (Husband of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came in to Austenwood for respite care after a difficult stay in hospital.
The care home is very professionally run but at the same time friendly and welcoming.
All of the care staff were excellent, and the ambience of the home is ideal for a respite stay.

Reply from Louise Hickman, Home Manager at Austenwood Nursing Home

Thank you so much for your kind review. It was a pleasure to have your wife with us for a very successful respite stay with us. Your kind words will be shared with the team.


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Review from A N (Wife of Resident) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband arrived here this year and to date, I have found his care to be exceptional. Any concern I have mentioned has been addressed and on my near-daily visits, without fail, I have always experienced a friendly welcoming smile from all the care and staff team. The food is enjoyed by the residents
along with varied days with activities. There is a caring 'family' atmosphere throughout. A good choice all round.

Reply from Kate Wyatt, Administrator at Austenwood Nursing Home

Thank you so much for your kind review. It is a pleasure to have your husband with us, and I will ensure that this is shared with the team.


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Review from A B (Husband of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident of Austenwood Nursing Home since June 2023. The care and support she has received has been excellent throughout. The staff are always friendly and helpful and nothing is ever too much trouble for them. The establishment is well-run and I am very pleased with the choice I
have made regarding my wife's wellbeing.

Reply from Kate Wyatt, Administrator at Austenwood Nursing Home

Thank you so much for your kind words. It is a pleasure to have your wife with us, and I will ensure that the team receive the positive feedback that you have provided.


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Review from L C (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate this nursing home highly enough. The care provided to Dad was excellent. The care for visitors was also compassionate, friendly, welcoming and warm. From the moment you step through the door, you can feel the atmosphere of a well-organised staff team who care about each other and their
clients and visitors, whatever time of the day or night you arrive.

Reply from Kate Wyatt, Administrator at Austenwood Nursing Home

Thank you for your kind words; we will ensure your feedback is shared with the team.


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Review from Susan O (Respite Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff exceedingly kind.

Reply from Kate Wyatt, Administrator at Austenwood Nursing Home

Thank you very much for your kind words. Staff already received your feedback; they feel valued and appreciated. We had a great time with you here during the covalence period.


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Current Review Score: 9.8 (9.769)

Overview of Review Score

The Review Score of 9.8 (9.769) out of 10 for Austenwood Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.769 for Austenwood Nursing Home is calculated as follows: ( (239 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 273 Ratings = 4.769

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Austenwood Nursing Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (1)

Gemma

Gemma Jackson

Job Title: Head of Compliance

Joined: 2024

I joined PCG in April 2024 as the Head of Compliance, responsible for supporting all our homes to meet all the regulations and provide outstanding care. I previously worked at CQC and have a real passion for working with older people and having their voices heard and experiences the best they can be. I have 3 children and a French bulldog and am training to be a Psychotherapist.


Frequently Asked Questions about Austenwood Nursing Home

What types of Care is Austenwood Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Austenwood Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Austenwood Nursing Home have?

There are 31 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Austenwood Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Austenwood Nursing Home to the centre of Gerrards Cross?

0.9 mile(s) as the crow flies, distance by road may be significantly further.