Austenwood Nursing Home

29 North Park, Chalfont St Peter, Gerrards Cross SL9 8JA
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9.8 103 Reviews
  • Austenwood Nursing Home, Gerrards Cross
Austenwood, a beautifully located care home nestled close to the village of Gerrards Cross in the county of Buckinghamshire, offers long and short term residential, respite and convalescent care, with a special interest in helping people with all levels of dementia. The home offers activities and a busy social calendar, as well as peaceful and beautifully landscaped mobility friendly courtyard gardens.

They offer a home from home environment with excellent facilities and a wonderful team of staff to deliver exceptional care.

The team at Austenwood offer more than quality care, they provide a way of life.

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Care Provided by Austenwood Nursing Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Louise Hickman (Operations Manager)
  • Admission Criteria
    • All potential residents will have a full assessment prior to admission agreement.
    • Ages 50+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (11)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Austenwood Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Nursing Dementia Care from £1,400

  • Residents who qualify for FNC will be applied for and will go directly to the home.
  • (these prices are only a guideline, please contact Austenwood Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is at anytime, so long as the resident is happy to receive guests.
    If visiting the home to look around for the first time, an appointment is not necessary, but to avoid abstracting the nurses and carers away from the residents, it would be helpful to telephone in advance and make an appointment. This ensures that there is sufficient time to provide all the information. The visit will take up to an hour and no pressure. Ensure other homes are also visited to compare.


  • Parking

  • Parking is available on site or on the street no parking restrictions. Visitors to show consideration to the homes neighbours by not parking outside gates or entrances.


Austenwood Nursing Home Reviews (103)

Total of 103, showing 21-40
9.8

Austenwood Nursing Home has a Review Score of 9.8 (9.779) out of 10, based on 24 reviews in the last 2 years. Over all time Austenwood Nursing Home has 103 reviews.

Overall Experience

  • 99
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Review from Susan O (Respite Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff exceedingly kind.

Reply from Kate Wyatt, Administrator at Austenwood Nursing Home

Thank you very much for your kind words. Staff already received your feedback; they feel valued and appreciated. We had a great time with you here during the covalence period.


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Review from M R (Son of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A haven of love and compassion. My experience with Austenwood Nursing Home has been nothing short of exceptional. From the moment our mother was admitted, we knew she was in the best hands possible. The level of care, compassion, and genuine love that the staff exhibited was truly heartwarming.
Their
dedication to ensuring her comfort and well-being was evident in the small gestures of kindness and the personalised attention she received. The healthcare team, nurses, managers, and support staff treated her not just as a patient, but as a cherished individual with a unique story. It's not just about the first class medical care at Austenwood; it's about the relationships they build with their residents and their families. We wholeheartedly recommend Austenwood Nursing Home to anyone seeking not just exceptional medical care, but a place where their loved ones will be embraced with love and treated with the utmost respect and dignity.

Reply from Fiona Charles, Operations Manager at Austenwood Nursing Home

Thank you for the kind words and comments about the care at Austenwood. We are very pleased you find the home and care exceptional.


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Review from Mike R (Son of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Austenwood is like having an extended family care for your loved ones.
My parents were residents at another home prior to moving to Austenwood and the difference is night and day. The attention to detail, friendliness and levels of care provided by all the staff is second to none. They should feel
justly proud of what they do.

Reply from Jenny Bloomberg, Care Relations Manager at Austenwood Nursing Home

Thank you for taking the time to leave us a review, we will pass on your lovely comments to our team. The care and services we deliver to our residents and families are extremely important to us.


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Review from Sylvia R (Sister of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very difficult to adequately express my gratitude to the staff and owners of this nursing home for more than 14 years for my sister. We will be celebrating her 84th birthday soon. I remember well her being admitted just prior to her 70th. She has type 1 diabetes, severe but well-controlled since admission.
Wheelchair-bound as she had double below amputation. She has also been blind for 6 years. The home has provided the best possible care.

Reply from Jenny Bloomberg, Care Relations Manager at Austenwood Nursing Home

Thank you for taking the time to review our home and for your kind words. We take great pride in ensuring we deliver the best care for our residents. Your comments will be shared with our dedicated team and are very much appreciated. Best wishes.


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Review from Jo D (Daughter of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been resident for two months now and my sister and I have been so pleased with the care she has received. Despite her advanced dementia and complex physical needs, whenever I visit she is always beautifully dressed with her hair brushed and they have maintained a life of dignity for her despite
her circumstances. She loves the food! We find the nursing staff and carers are professional, approachable and very caring.

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Review from Sam J (Daughter of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has received a high level of care since being transferred from another home. The atmosphere in the home is calm, friendly and efficient. The food standard is excellent and well-balanced nutritionally.

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Review from Gill H (Daughter of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mother died on 27th January 2023 after three and a quarter years at Austenwood. The love, care and support over the tricky last few weeks were second to none. I couldn't;t have asked for more. Austewood was her second family, and they were with her right to the end, which gave me great comfort.

Reply from Jenny Bloomberg, Care Relations Manager at Austenwood Nursing Home

Thank you for sharing your positive feedback which is important to us, your lovely comments will be shared with our dedicated team. We take great pride in ensuring we deliver the best of care for our residents, the care and services we deliver is extremely important to us. Very best wishes to you and your family.
Jenny


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Review from Janet D (Respite Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault anything at all here at Austenwood Nursing Home.

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Review from Judi S (Daughter of Resident) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into the nursing home after a bad fall and a two-week stay in hospital. She had a lovely bright room overlooking a small patio garden and terrace. The care from everyone concerned was absolutely wonderful. Sadly as my mother also had advanced dementia the length of time in the home was
not as long as we would have wished for, but we got to see how incredibly good they were at taking care of her right to the end of her life. I can't emphasise enough how supportive the whole staff are, not only to my mum but also to us the family. We stayed long hours beside her bed and were given delicious food and endless cups of tea to sustain us. The carers were so gentle and respectful as they took care of Mum. The home is spotlessly clean and a cheerful place as well. A real home from home. We are so pleased that she was able to spend her last few weeks with people who genuinely cared as much as we did for her whole well-being. Thank you to all the people who work at Austenwood.

Reply from Jenny Bloomberg, Care Relations Manager at Austenwood Nursing Home

Thank you for taking the time to review our home and for sharing your wonderful feedback which is important to us. We take great pride in ensuring we deliver the best of care for our residents. Your comments will be shared with our dedicated team and are very much appreciated. Very best wishes to you and your family, Jenny.


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Review from Neville J (Respite Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot write too highly of the care, attention and devotion shown by all the staff to patients, some of whom are too old, infirm or ill even to understand what is happening, let alone respond. I understand that the care manager has only been here four months and clearly inherited problems, particularly
with the alarm maintenance. I know she is working to clear it as a problem.

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Review from Roger K (Son of Resident) published on 5 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent over two years at Austenwood receiving nursing care for much of that time. Continuity of care staff was a particular strength with her carers knowing Mum well and genuinely 'caring' for her well-being. This extended across the wider team.

Reply from Jenny Bloomberg, Care Relations Manager at Austenwood Nursing Home

Thank you for taking the time to review our home and for sharing your positive feedback which is important to us. We take great pride in ensuring we deliver the best of care for our residents. Your comments will be shared with our team and are very much appreciated. Very best wishes, Jenny.


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Review from Angie B (Daughter of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say about Austenwood, it is a really lovely care home my mum went in for a 2 week respite stay and we couldn’t have been happier.
The staff here are so friendly and helpful and that is everyone included, always making sure Mum was OK to even the chef chatting with her to make sure the food
was OK.
So very clean and tidy and food excellent. Can’t thank everyone enough for looking after my mum. Once again a big thank you for everything.

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Review from P B (Respite Resident) assisted by family/friend published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a two-week stay in hospital with a heart problem, I arrived at Austenwood Nursing Home with some trepidation. I stayed for three weeks having respite care. I could not stand for any length of time and walking was very limited. The senior management assured me that with a little determination on
my part and encouragement from the home I would soon be walking again, she was right! I had soon jettisoned the walking frame and was soon able to walk up and down the stairs unaided. The care was excellent one carer in particular. We were able to walk in the garden and enjoyed a wonderful jubilee celebration. A thoroughly safe environment.

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Review from Brian H (Respite Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a resident for only two weeks for respite following a hip replacement. I was very warmly welcomed and subsequently found the standard of care exceeded my expectations. For example, on arrival my suitcase was taken from me, unpacked and my clothes hung in the wardrobe or placed tidily in drawers.
This sort of attention continued throughout my stay. The staff were friendly and willing to spend time having a chat. Nothing was too much trouble. Meals were always well prepared and menus varied daily. I was free to roam all public areas which was useful on rainy days as I needed to get as much exercise as possible to aid my recovery. It was noticeable that my visitors were welcomed and treated as warmly as I had been. Altogether a very enjoyable experience.

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Review from Ian P (Husband of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's extreme dementia, which has progressively developed over the past 5 years or more, sadly means that she no longer recognises or is able to communicate with anyone visiting her. That said, despite her condition and the restrictions of the recent Covid pandemic regarding regular visiting, I
have nothing but praise for the way in which all staff at Austenwood have clearly continued to care for my wife with the utmost love and attention. Thank you so much to all involved.

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Review from P H (Son-in-law of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into Austenwood 2 1/2 years ago, and we have been absolutely delighted with the friendly family atmosphere at the home. Everyone is treated as an individual and their likes /dislikes are always respected. The staff have worked so very hard through the pandemic with such compassion
and kindness it has been quite remarkable. Their dedication to the residents is quite extraordinary. My mother-in-law is very happy there, and says she 'couldn't ask for a better place to be', that is quite something coming from her! Bravo Austenwood.

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Review from J N (Cousin of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin (next of kin) was at Austenwood Nursing Home from May 2021 - May 2022 following hospital discharge. She required full nursing care and was unable to communicate verbally, care for herself or call for help, with complex health and emotional needs after a catastrophic stroke. Austenwood Nursing
Home staff at all levels did their utmost to answer her needs, caring for her with gentleness and adaptability and always communicating promptly and informatively with the family. Austenwood Nursing Home's size and atmosphere meant it never felt institutional. In conjunction with family, at a time when NHS services were barely responding to requests for help, staff did everything they could for her and it was not for want of trying when she had to go to a more specialist facility. I recommend Austenwood Nursing Home wholeheartedly and in many ways wish she was still there. I’m sure when Covid is a distant memory and social care gets the support it should, it will be even better.

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Review from Stephen B (Son of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly father was admitted to Austenwood in August 2021, after a traumatic couple of months, a period that, very sadly, resulted in his leg muscles atrophying whilst hospitalised after a fall. As a consequence, he had been spending at least 22 hours a day in bed, and with his dementia only ever
getting worse, I feared that the prognosis, upon being admitted to Austenwood, was really poor. How wrong I have been proven. Within days, the wonderful carers and nurses were able to help my father spend most of his days out of bed and to add a quality of life that would have been impossible if returning home. He got the colour back in his cheeks, aided by eating excellent meals each day, and he has been able to meet other residents, to chat to and for activities. It is not just the care side that works so well though. Everyone at Austenwood has been so friendly and welcoming, treating me as part of a small 'family' from the very first time that I visited and this has been so appreciated.

Reply from Jenny Bloomberg, Care Relations Manager at Austenwood Nursing Home

Thank you for taking the time to review our home and for sharing your positive feedback which is important to us. We're pleased your father is happy and settled in our home, we take great pride in ensuring we deliver the best of care for our residents. Your comments will be shared with our team and are very much appreciated. The team and I look forward to seeing you when you next visit your father. Very best wishes, Jenny.


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Review from Steve M (Son of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Austenwood Nursing Home since late March 2021 and is very happy there. The home is very well run by the manager and her team, the nursing care provided is exceptional. The Covid-19 preventative measures are well thought through and clearly designed to keep residents,
staff and visitors safe. The food menu is varied and the food is of a good standard. The residents’ rooms are furnished to a very high standard and are kept spotlessly clean. The facilities are well-suited to the needs of the residents and are clearly designed to ensure they are as comfortable as possible in their new home. I was also impressed with the attention to detail, care and understanding of my mother’s nursing needs, which was shown by the Care Relations Manager, when I was assessing alternative residential care homes for my mother.

Reply from Jenny Bloomberg, Care Relations Manager at Austenwood Nursing Home

Thank you for taking the time to review our home and for sharing your positive feedback which is important to us. We take great pride in ensuring we deliver the best of care for our residents. Your lovely comments will be shared with our team and are very much appreciated. We look forward to seeing you soon. Very best wishes, Jenny.


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Review from John S (Son of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Austenwood Nursing Home have provided excellent care for my mother who is in temporary respite care. In particular, every member of staff that I have been in contact with (and other family members) have been very helpful. Any requests that we have made have been dealt with quickly and efficiently.

Reply from Jenny Bloomberg, Care Relations Manager at Austenwood Nursing Home

Thank you for taking the time to review our home and for sharing your positive feedback which is important to us. We take great pride in ensuring we deliver the best of care for our residents. Your comments will be shared with our team and are very much appreciated. Very best wishes, Jenny.


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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Austenwood Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.779 for Austenwood Nursing Home is calculated as follows: ( (251 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 285 Ratings = 4.779

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Austenwood Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (1)

Gemma

Gemma Jackson

Job Title: Head of Compliance

Joined: 2024

I joined PCG in April 2024 as the Head of Compliance, responsible for supporting all our homes to meet all the regulations and provide outstanding care. I previously worked at CQC and have a real passion for working with older people and having their voices heard and experiences the best they can be. I have 3 children and a French bulldog and am training to be a Psychotherapist.