Austenwood Nursing Home

29 North Park, Chalfont St Peter, Gerrards Cross SL9 8JA
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9.8 103 Reviews
  • Austenwood Nursing Home, Gerrards Cross
Austenwood, a beautifully located care home nestled close to the village of Gerrards Cross in the county of Buckinghamshire, offers long and short term residential, respite and convalescent care, with a special interest in helping people with all levels of dementia. The home offers activities and a busy social calendar, as well as peaceful and beautifully landscaped mobility friendly courtyard gardens.

They offer a home from home environment with excellent facilities and a wonderful team of staff to deliver exceptional care.

The team at Austenwood offer more than quality care, they provide a way of life.

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Care Provided by Austenwood Nursing Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Louise Hickman (Operations Manager)
  • Admission Criteria
    • All potential residents will have a full assessment prior to admission agreement.
    • Ages 50+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (11)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Austenwood Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Nursing Dementia Care from £1,400

  • Residents who qualify for FNC will be applied for and will go directly to the home.
  • (these prices are only a guideline, please contact Austenwood Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is at anytime, so long as the resident is happy to receive guests.
    If visiting the home to look around for the first time, an appointment is not necessary, but to avoid abstracting the nurses and carers away from the residents, it would be helpful to telephone in advance and make an appointment. This ensures that there is sufficient time to provide all the information. The visit will take up to an hour and no pressure. Ensure other homes are also visited to compare.


  • Parking

  • Parking is available on site or on the street no parking restrictions. Visitors to show consideration to the homes neighbours by not parking outside gates or entrances.


Austenwood Nursing Home Reviews (103)

Total of 103, showing 41-60
9.8

Austenwood Nursing Home has a Review Score of 9.8 (9.779) out of 10, based on 24 reviews in the last 2 years. Over all time Austenwood Nursing Home has 103 reviews.

Overall Experience

  • 99
  • 2
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Review from Lynn F (Cousin of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My step-cousin had a rather difficult few years with her health and was becoming muddled, forgetting medication and no longer managing - even with good care at her sheltered home.
She went to Austenwood originally for respite after a series of emergency hospital stays a year ago and has been helped
back to the much better health she now enjoys with enormous kindness and very efficient professional care and nursing. She decided to sell her flat and stay on in what she calls - "the very best hotel!"
The staff are marvellous and she is settled and calmer, joins in activities, reads The Times daily and has (pre-covid) received many visits from her friends - with whom she has regular phone calls.
As a good cook and gardener herself, her greatest joys are the wonderful meals, and the garden!
The excellent and patient staff have been truly amazing during the trying times since March and have managed to keep morale high for her and have been very creative with ways of keeping the residents safe and busy.

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Review from J C (Daughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really impressed with the care my father is receiving at Austenwood. He feels comfortable, safe and cared for. The care and activity team have got to know him well over the last few years and respect his wishes. They understand to involve him in decisions and know when to involve the family.

It has been a challenging time being in isolation and not being able to visit as we normally would. Austenwood have kept our father safe during this time, coordinated his normal hospital visit and liaised with us and his GP as appropriate.
Keeping contact has been really valuable. Austenwood keep us up-to-date with regular newsletters and facilitate Skype calls even when things have been very busy.
Thank you to everyone in the team at Austenwood for all the hard work and care. It is really appreciated. I wouldn’t hesitate in recommending Austenwood Care Home to others.

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Review from Sallyann S (Daughter of Resident) published on 17 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I and both my brothers are all extremely pleased with all aspects of the care home, this includes our mother's general care needs, hygiene of the property and residents, communication which covers from us the family and the care home. staff are always friendly, positive, helpful and very welcoming,
celebrating key events ie, VE 75-years, birthdays etc. We appreciate we can communicate via Skype to see and chat with mum, which isn't the easiest for her, so really appreciate staff member's helping during these calls. We obviously can't visit at present, but when this is lifted, we will be pleased to see the staff as well as our dear mum. Having residents meetings open to discuss any issues, which is always a very positive meeting, and good to see everyone. Through these very difficult times at present, we totally support all that is being done to ensure the health and safety of all the residents and staff.

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Review from Tracy (Daughter of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother seems happy in this home. The staff are very caring and will go out of their way to keep our relatives happy.
The staff have done a fabulous job keeping everyone safe during the Coronavirus and are to be commended for it.

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Review from Jacquie H (Daughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Austenwood for nearly two years now. The home is extremely comfortable and spotlessly clean, my mother has a ground floor room looking over the beautiful garden but what makes this home so special is the staff. I cannot praise the staff highly enough. They always go far beyond
what you would expect and hope for. Every occasion is celebrated and every resident made to feel special and treated like one of the family. They take time to really get to know each resident and their family and work with the family to ensure the resident is happy and content. When my mother has been unwell the home have always reacted quickly and the nursing care she has received is exceptional. The food is of a very high standard, the activity programme is excellent and constantly changing. The carers, staff and management are wonderful, so kind and patient and constantly make my mum laugh. She has thrived since moving into Austenwood.

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Review from John T (Son-in-law of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93-year-old mother-in-law relocated to Austenwood in November 2019. The resident centred care she has experienced since arriving has been outstanding. In her previous nursing home, we all felt she was treated as a number. At Austenwood she is treated with dignity and respect. Her particular habits
formed over a lifetime are respected and supported. It is her home. The staff are all so helpful and happy. The premises is so well presented. We are in no doubt that it was an excellent family decision to relocate.
During this tough period of Coronavirus lockdown, we feel the management acted with speed and put in place appropriate controls. The strong core of permanent staff has helped them ensure security. The regular newsletters keep our family fully in touch with the management at Austenwood. We look forward to visiting Austenwood after lockdown to thank all of the staff.

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Review from Claire (Daughter of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father resides at Austenwood Care Home and I cannot express my thanks and gratitude for the hard work, commitment and dedication of all the staff. They have endeavoured to make him, and all the residents, feel safe at all times. Although he cannot receive visitors at the present time he seems very
happy, relaxed and extremely well cared for. The staff and management have achieved a sense of normality and routine every day since lockdown started and, given that my father suffers from mild anxiety, I cannot say how much this means to us - they should be proud of themselves.

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Review from James K (Son of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needs full nursing care and has advanced dementia. Sometimes lovely, at other times her behaviour is extremely challenging. A previous care home could not cope with her and confined her to bed. From the start, her experience at Austenwood was dramatically different. She was out of bed in
a chair every day, clean and well dressed, eating better and happy. The staff welcomed her warmly. Qualified nurses are always on duty. There are frequent medical checks and a comprehensive health review system. Good liaison with the local GP who visits regularly. All staff are truly caring and patient. Staffing is consistent with permanent employees. The manager, deputy manager and entertainments manager are excellent. So are all support staff. Finance and admin regularly visit residents and care for them too. I genuinely assess this to be an outstanding nursing home.

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Review from Maurice L (Brother of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been at Austenwood for nearly two years now. It is a move she was initially apprehensive about - moving to a Nursing Home is a dramatic change of lifestyle - but it wasn't long before she came to love being here. In my regular visits, I have been able to observe the care and attention
that the staff give to all the residents. I have found the Management and Staff extremely helpful and cordial and I cannot express the relief we feel that our relative is so well looked after. It gives us all peace of mind.

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Review from Valerie K (Daughter of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care that my mother is receiving at Austenwood Nursing Home. The staff, carers and nurses are very kind and have very good knowledge and understanding of each resident. The needs both mental and physical of each individual are taken into account. There is also frequent, good
entertainment. The accommodation is comfortable and warm and there is a positive, happy atmosphere within the home. The management is very good.

Reply from Jenny Bloomberg, Care Relations Manager at Austenwood Nursing Home

Thank you for taking the time to review our home and for sharing your positive feedback which is important to us. Your lovely comments will be shared with our caring team. Warm regards, Jenny.


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Review from Sharan G (Granddaughter of Resident) published on 5 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma was here for a short while, but our family are so thankful for this time as she was comfortable, so well looked after and had a lovely room by the peaceful garden, allowing her family to visit in her last days. Great staff and facilities. We heard of all the great activities too but unfortunately,
our grandma wasn’t able to do those due to her condition, but I know she would have enjoyed it. Thank you.

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Review from Ann H (Wife of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring staff were absolutely wonderful - no complaints at all, that goes for management also.
I would highly recommend this nursing home.

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Review from Richard F (Husband of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I appreciate the ease with which visitors can come and go and the conditions in the day rooms are excellent (when the television isn't too loud)
I also like the dining room and the white damask table cloths.
Food is delicious!
The staff are most caring and there is always one at hand if needed.

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Review from Robert R (Friend of Resident) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited twice and am impressed by the situation/location and the staff. I took part in a sort of yoga session which was obvious about 8 residents enjoyed and benefited from.
The actual front door is not welcoming and the doorbell works but seems a bit out of keeping with the size of the establishment.

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Review from Simon B (Son-in-law of Resident) published on 27 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law had been a resident for 2 years and the quality of care was second to none, not only the residents but the families were also treated brilliantly by the staff who I can’t fault in any way.

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Review from Sandra F (Friend of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I have visited Austenwood, the care from the staff is amazing. The other residents are treated like family and enjoy the visits organized by the care home from schools and various entertainments. The food is of a high standard and Austenwood would be my choice if the time ever arose!!

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Review from Barbara K (Sister-in-law of Resident) published on 18 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy and caring atmosphere The attitude of the staff always helpful and professional. A homely feel.

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Review from Susannah G (Daughter-in-law of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found that the welcome on reception has always been outstanding. All the staff we have met have been friendly and helpful. The patient was treated with attentive care and compassion. He was treated with great respect for his dignity The chef prepared amazingly varied lunches which were enjoyed
by the patient. A wonderful care home. Thank you

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Review from Kenneth B (Husband of Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident at Austenwood for over two years, during which time she received outstanding care from the dedicated, compassionate and hardworking staff. Austenwood is a beautifully presented nursing home and is very well managed. The quality of the surroundings and the food are particularly
high. I shall always be grateful that my late wife was able to spend her last days there.

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Review from Susan T (Daughter of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted for end of life care and he could not be in better hands. The entire team (from nursing staff through to those delivering meals) have been wonderful - warm, caring and going to every length to make him and our family certain that he is in the best possible hands. We are deeply
grateful.

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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Austenwood Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.779 for Austenwood Nursing Home is calculated as follows: ( (251 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 285 Ratings = 4.779

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Austenwood Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Meet the Team (1)

Gemma

Gemma Jackson

Job Title: Head of Compliance

Joined: 2024

I joined PCG in April 2024 as the Head of Compliance, responsible for supporting all our homes to meet all the regulations and provide outstanding care. I previously worked at CQC and have a real passion for working with older people and having their voices heard and experiences the best they can be. I have 3 children and a French bulldog and am training to be a Psychotherapist.