Austenwood Nursing Home

29 North Park, Chalfont St Peter, Gerrards Cross SL9 8JA
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9.8 103 Reviews
  • Austenwood Nursing Home, Gerrards Cross
Austenwood, a beautifully located care home nestled close to the village of Gerrards Cross in the county of Buckinghamshire, offers long and short term residential, respite and convalescent care, with a special interest in helping people with all levels of dementia. The home offers activities and a busy social calendar, as well as peaceful and beautifully landscaped mobility friendly courtyard gardens.

They offer a home from home environment with excellent facilities and a wonderful team of staff to deliver exceptional care.

The team at Austenwood offer more than quality care, they provide a way of life.

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Care Provided by Austenwood Nursing Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Louise Hickman (Operations Manager)
  • Admission Criteria
    • All potential residents will have a full assessment prior to admission agreement.
    • Ages 50+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (11)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Austenwood Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Nursing Dementia Care from £1,400

  • Residents who qualify for FNC will be applied for and will go directly to the home.
  • (these prices are only a guideline, please contact Austenwood Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is at anytime, so long as the resident is happy to receive guests.
    If visiting the home to look around for the first time, an appointment is not necessary, but to avoid abstracting the nurses and carers away from the residents, it would be helpful to telephone in advance and make an appointment. This ensures that there is sufficient time to provide all the information. The visit will take up to an hour and no pressure. Ensure other homes are also visited to compare.


  • Parking

  • Parking is available on site or on the street no parking restrictions. Visitors to show consideration to the homes neighbours by not parking outside gates or entrances.


Austenwood Nursing Home Reviews (103)

Total of 103, showing 61-80
9.8

Austenwood Nursing Home has a Review Score of 9.8 (9.779) out of 10, based on 24 reviews in the last 2 years. Over all time Austenwood Nursing Home has 103 reviews.

Overall Experience

  • 99
  • 2
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Review from Stephen T (Son-in-law of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Austenwood has totally lived up to its reputation as a top twenty nursing home in the South. The staff are universally professional, polite and helpful and have made my father in law and his family and friends feel he really is in a home from home and that he couldn't be in a better place.

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Review from Sally B (Daughter of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has spent two days within Austenwood and she has improved 100%. She is now eating after not eating for a month, is sitting up watching TV and generally happier and more aware of her surroundings. The staff couldn't be more helpful even to the point of making her special coffee and tea. I also
feel so relieved she is in safe hands.

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Review from Graham H (Friend of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Receptionist and nursing staff always friendly and welcoming. A relaxed and peaceful atmosphere pervades the home.
Room immaculately clean and tidy.
I can't comment on food and drink as it hasn't been served during my visits. However, the menu care I studied indicates an imaginative and nourishing
enterprise.
Clearly, there is a regular activities regimes but my friend has double dementia and so far, has not participated. I'm sure this home offers value for money.

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Review from Lynsey (Granddaughter of Resident) published on 17 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my grandma and grandad for the first time in September since they moved in in July, I was very impressed with the care home as a whole and my grandma and grandad have been very lucky in being accommodated together.

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Review from Elliot B (Grandson of Resident) published on 17 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was of great pleasure to visit my grandparents for the first time since moving in to Austinwood. All the staff were very welcoming and the overall experience was excellent. The team there have a clear passion for caring and attending to all residents needs and requirements.

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Review from Ann J (Daughter-in-law of Resident) published on 17 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you enter Austenwood you appreciate the exceptionally high standards that this company work to, from the security at the entrance, welcoming staff, quality furniture, decoration and soft furnishings.
To see my in-laws looking well and in better health than when they were trying to
manage on their own at home is evidence that they are receiving a high level of care.
As both have very different care needs these are managed appropriately for their own individual requirements, with interaction from all members of the team demonstrating that they are comfortable with the staff members providing personal care for them.
I was invited to stay for lunch and was very impressed with the meal of roast gammon, potatoes and vegetables which was well presented, hot and would not have been out of place in a restaurant.
All round a fantastic experience and one that leaves me with confidence that our family have no concerns about how they are being looked after.

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Review from J N (Friend of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit, the staff are very friendly and helpful. The resident is clearly well looked after and on friendly terms with the staff who treat him as a person, not a number.
There is always a good atmosphere in the home and the resident seems well settled there.

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Review from Shirley J (Daughter-in-law of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our very first visit to Austenwood Nursing Home to assess if it would be suitable for the care of my father-in-law we knew we had found a very special place with wonderful staff.
At all times he was treated with the utmost dignity, kindness and compassion. As a family, we were kept fully informed
of all decisions relating to him and made to feel welcome at all times.
Every member of staff is a caring professional. Thank you Austenwood for all that you did for my father-in-law.

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Review from Carolyn C (Daughter of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad had a wonderful stay at Austenwood. The staff were wonderful, very clean and food great.
It was a great day for everyone thank you for all you did to keep my dad as comfortable as possible.
I will always recommend Austenwood

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Review from Mary H (Wife of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Austenwood provided excellent care for my husband in every way. My only regret is that he was too ill to enjoy everything they provide (hence blank boxes for activities and value was NHS funded).
The caring attitude of the staff and their concern for his dignity and comfort were superb.

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Review from Neil M (Son of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant, bright, clean and calm care home, which immediately felt like the right place for my Father to be placed given his failing state of health. Staff were all pleasant, friendly and professional. Home Manager was great. I would not think twice about recommending Austenwood to others!

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Review from R G (Husband of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Austenwood Nursing Home. I can think of no points of criticism.

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Review from G R (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received excellent care since her admittance from hospital after a fall 6 months ago.
My mother has some dementia particularly since the trauma of the fall and consequential broken bones and has not always been as pleasant as she used to be but the staff have always treated with dignity
and respect whatever she may have said to them. They are a wonderful bunch of caring individuals. Thank you.

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Review from M A (Son of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My6 Mother spent over 4 1/2 years at Austenwood and after early refurbishment works enjoyed a lovely room and quite outstanding care and support from Management and in particular the nursing staff.

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Review from Sheila R (Daughter of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in Austenwood care home for 9 months. From the moment I walked into this beautiful place, I instantly felt a bit of warmth and comfort to my mum and myself and all my brothers and sisters. I was frightened going into Austenwood the first time but that fear was soon replaced by a warmth that
came from inside this lovely care home. If Mum could have made a choice, I feel this would be exactly the place she would have chosen for herself. The staff always treated Mum with a lot of respect and always asked her what she wanted and always put her first. When you asked Mum if she was happy she would smile and nod or say yes when she could. If you asked her if she was comfy, she would smile and nod. Mum would always have a beautiful smile on her face for everybody - Mum was happy.


The most surprising thing was at Mum's funeral. I looked up and saw 4 staff there from Austenwood who had looked after Mum. This was above their duty and I know we all were so happy seeing them. After we lost Mum it was wonderful to know that at Austenwood, was a photo of Mum and a candle burning and an order of service. The care Mum received was the best ever and I would always recommend Austenwood to others.


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Review from Joyce M (Wife of Resident) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in Austenwood Nursing Home for three and a half years. During that time he was looked after by all staff with kindness and compassion and nothing was ever too much trouble for them. They were patient and understanding when he was going through one of his bad times. They always tried to
encourage him to join in the activities. Not only was he looked after but all the family were made welcome, including the grandchildren. Friends could not believe the reception they received when they went to see him. Residents' birthdays are always celebrated and a cake made by the excellent chef. During the year several themed suppers take place to which relatives are invited and these are well attended and again the food is great.


My husband died recently. In the weeks prior to his death, he was treated with the utmost dignity, love and care. Austenwood always tries to make residents feel as if they are in their own home, and of course, this helps the family as well. I can thoroughly recommend this nursing home.


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Review from S S (Husband of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband received the most extraordinary care at Austenwood over the last seven months.
He was a challenging resident but the understanding, and care, he received was phenomenal.
I cannot praise everyone enough from matron, all the nursery staff, wonderful carers, housekeepers and not forgetting
the kind receptionists.
They supported us all - not only my husband.
Our dog was also made to feel most welcome - he loved meeting everyone and playing ball!

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Review from Pat B (Daughter of Resident) published on 9 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a nursing home for my stepmother after it became impossible for her to live at home was a huge worry. We viewed a number of nursing homes and we feel so lucky and grateful to have found Austenwood – it was definitely the right choice.
After a difficult year in and out of the hospital the
care, kindness and help my stepmother received meant she started to thrive and regain her enjoyment of life. All the staff went out of their way to help her settle in, make her room her own and enjoy activities.
She enjoyed the friendly atmosphere, staff would pop in and chat during spare moments and speak as they passed her room.
I and other visitors always felt welcome and any concerns I had were treated with understanding and kindness.
The overall standard of care and management is excellent with a culture of continuous improvement and all the staff are caring and dedicated professionals.
I would have no hesitation in recommending Austenwood.

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Review from Alex O (Son-in-law of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Austenwood for almost 3 years and I have visited 1 or 2 days each week during this time.
My experience during this time has been good with the overall standard of care, facilities and respect for residents being consistently excellent.
What stands out for me,
however, is the constant search and effort of management to improve the service and facilities and through a regular meeting with residents and families ensures informed feedback. Really good.

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Review from Janet G (Daughter of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father moved to Austenwood for end of life care. Immediately all staff made him and us very welcome. They quickly got to know his preferences and shared jokes with him. As his health deteriorated they treated him with respect, care and concern. When we needed to stay the night with him we were
supported and cared for too. Dad received 24 hour attention to make him as comfortable as possible. We were included in the decisions when to take the next steps of care, and nursing staff were in contact with the GP as necessary.


We are very grateful that we could share the last 5 weeks with Dad in such a comfortable, comforting environment.


Two thankful daughters.


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Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Austenwood Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.779 for Austenwood Nursing Home is calculated as follows: ( (251 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) + (5 Poors x 2) + (5 Very Poors x 1) ) ÷ 285 Ratings = 4.779

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Austenwood Nursing Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (1)

Gemma

Gemma Jackson

Job Title: Head of Compliance

Joined: 2024

I joined PCG in April 2024 as the Head of Compliance, responsible for supporting all our homes to meet all the regulations and provide outstanding care. I previously worked at CQC and have a real passion for working with older people and having their voices heard and experiences the best they can be. I have 3 children and a French bulldog and am training to be a Psychotherapist.