Brook House Nursing & Residential Home

28 The Green, Wooburn Green, High Wycombe HP10 0EJ
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9.3 13 Reviews
  • Brook House Nursing & Residential Home, High Wycombe
Brook House has operated as a Nursing Home serving its local areas of Wooburn Green, High Wycombe and Beaconsfield for the past 30 years.

Set in the idyllic village of Wooburn Green, the team at Brook House is delighted to offer excellent housing, involving activities and an amazing relaxed outdoor garden. The historic converted coach house has a capacity of 35, split between 27 single rooms and 4 doubles.

These cosy, expansive rooms come furnished, but residents are encouraged to personalise their space by bringing a few special pieces of their own which can help with settling in.

The activities team frequently provides fun activities to encourage socialisation, including visiting musicians, and entertainers, 1-1 sessions, trips to local sites and various other events which have all been chosen by the residents.

Brook House counts on a team dedicated to providing person-centred care. From the personalised care plans to the engaging activities, the team is focused on involving family and friends and encouraging independence while maintaining the resident’s safety and dignity.

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Care Provided by Brook House Nursing & Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Donna Neale (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009
    • Number of floors: 3

Funding & Fees Guide for Brook House Nursing & Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Multiple parking spots both in front and the back of the building.


Brook House Nursing & Residential Home Reviews (13)

9.3

Brook House Nursing & Residential Home has a Review Score of 9.3 (9.274) out of 10, based on 6 reviews in the last 2 years. Over all time Brook House Nursing & Residential Home has 13 reviews.

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Review from D B (Daughter of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been at Brook House for 5 months. I am impressed with the home. The staff are very helpful. They care well for all the residents. The home has a real family atmosphere, and they are for their residents a lot. I'm hugely impressed with the manager. He is kind and does everything to make
the families involved in the resident's care.

Reply from Haris Khan, Chief Executive Officer at Brook House Nursing & Residential Home

We are so very grateful for this feedback - thank you. We will share this with the team and manager.


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Review from K B (Brother of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has given us hope. The way they have transformed the care and health of my brother is outstanding. The management is brilliant and the staff are incredibly warm.
A lesson to learn from this, such an exceptional, little, homely place.
I have come at odd times and it's always the same.
My
brother says the chef and the carers are very kind.

Reply from Haris Khan, Chief Executive Officer at Brook House Nursing & Residential Home

Thank you for such a wonderful review. We will share it with our team.


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Review from Christine S (Daughter of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here almost three years. Although her health has deteriorated considerably, but that was expected, we cannot be happier with the care she has received. Following a bad fall in November 2022, which she was not expected to recover from, the dedicated care staff have nursed her back to better
health and outcome.
The only concern is the rapid increase in costs. The fee was £3,200 in June 2021 and now £6,100 a month! We are aware of the pressures but hope the increases are less in the future.

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Review from Raj F (Husband of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident of Brook House for 4 years now and our family are pleased with the decision to have her in their care. It is a small, well-managed nursing home with a touch of the old-world charm. It is conveniently located and I don't have to travel halfway across the country to visit her.
The management and staff are approachable and collaborative which makes life easy for all. As a regular visitor I know the staff on a first-name basis. They are by nature considerate and compassionate. There's no nursing home that's perfect but the staff go the extra mile to please. My wife particularly likes the food there which is a bonus. What's more she is treated with dignity and I am happy that her key needs are met. There is constant communication between myself and the nurses and they are quick to call me to keep me updated on my wife's condition, medication, etc. I wish them well.

Reply from Haris Khan, Chief Executive Officer at Brook House Nursing & Residential Home

Hi - thank you very much for your feedback. We will share your kind words about our staff and our food with the teams.


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Review from Steve A (Son of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brook House is a fantastic care home, all the staff are brilliant, friendly and helpful. Nothing seems too much trouble for them. My dad loved joking and chatting with them and all the other residents appeared happy as well. There are a wide variety of meals, all freshly prepared and the house and rooms
were always clean and tidy. I would highly recommend this care home.

Reply from Haris Khan, Chief Executive Officer at Brook House Nursing & Residential Home

Thank you so much for this lovely review. I will share this with our amazing staff today.


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Review from Cathryn H (Daughter of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, spacious older style home. Excellent nursing care from compassionate, empathetic staff. Excellent manager who really cares about the residents and staff. Mum is happy here which is the most important thing. I would highly recommend this nursing home.

Reply from Miranda Mead, Registered Manager at Brook House Nursing & Residential Home

Thank you for your kind words. It is a pleasure to look after your mother.


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Review from D M (Grandson of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the overall care of my grandmother and I feel her needs have been well met. Any health problems that have arisen have been quickly dealt with and she has been treated with much respect and dignity. Her room has been kept clean and tidy and each time I visit, she is always comfortable
and is very content in her surroundings.

Reply from Miranda Mead, Registered Manager at Brook House Nursing & Residential Home

Thank you for your kind words, It is our pleasure to take care of such a lovely lady.


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Review from Carol N (Wife of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When you enter Brook House you're greeted by professional and friendly staff, it is very happy. The food is excellent and plenty of fresh fruit and always drinks available. Always feel it is a home, very clean and they make sure they are stimulated with games and painting. Each person is treated as
an individual. Management is excellent, very approachable and will tell you if they are worried about your resident. The nursing staff, again, are the best and keep you informed about your resident. I am so happy that my resident is well looked after and safe.

Reply from Miranda Mead, Registered Manager at Brook House Nursing & Residential Home

Thank you for your very kind words; we pride ourselves on including all families in the care of their family members and welcoming them into the home.


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Review from D H (Husband of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brooke House Nursing Home looks after the residents with lots of care and the carers look after the residents with love and respect day and night. I feel that the staff including nurses are all undervalued. I have complete confidence in all of them.

Reply from Miranda Mead, Registered Manager at Brook House Nursing & Residential Home

Thank you for your kind words and we look forward to seeing you soon


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Review from A C (Son of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a resident around a year ago. From his first day, from management to nurses, to care staff to cleaners, everybody was most welcoming, both to my father and myself. My father really seems to enjoy being there. He loves the food enjoys walks outside with care staff and seems very settled.
It's so reassuring to me I really couldn't have asked for a better service.

Reply from Miranda Mead, Registered Manager at Brook House Nursing & Residential Home

Thank you so much for the kind words, it is our absolute pleasure to look after your father.


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Review from Stephen T (Grandson of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has settled in well and is very safe, comfortable and well. The staff are helpful and dedicated and the home is nice and clean.

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Review from J C (Daughter of Resident) published on 25 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimer's and her general physical health has deteriorated in the last few months. The staff have responded to changes in her capabilities and needs with sensitivity and compassion. As a family, we feel that Brook House has become a home from home for our mum, which is of great comfort,
as we had always wished to keep her in her own home. Thank you to all staff and particularly the new manager, who has made some very noticeable improvements.

Reply from Haris Khan, Chief Executive Officer at Brook House Nursing & Residential Home

This is wonderful to read. Our manager has indeed raised the bar and we will continue to support her very positive endeavours.


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Review from Linda B (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always welcoming when I visit. They are attentive to residents. Everyone seems well looked after and it is nice that there is regular entertainment/activities.

Reply from Haris Khan, Chief Executive at Brook House Nursing & Residential Home

Thank you very much for your kind words. We appreciate them very much.


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Current Review Score: 9.3 (9.274)

Overview of Review Score

The Review Score of 9.3 (9.274) out of 10 for Brook House Nursing & Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Brook House Nursing & Residential Home is calculated as follows: ( (61 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 71 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.457 Points relating to the number of positive Reviews for Brook House Nursing & Residential Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 6 Positive Reviews ÷ 7 = 0.857

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

Donna

Donna Neale

Job Title: Registered Manager

Joined: 2024

Donna has over 30 years of experience in the care sector, during which she has worked in various environments, including hospitals and care homes. For the past 13 years, she has held management positions, dedicating her efforts to creating a nurturing atmosphere.
Her heartfelt commitment to the elderly reflects her belief that everyone deserves respect, love, and care. Donna genuinely understands the challenges faced by those in need of support and is deeply passionate about providing personalized, high-quality care to your loved ones, ensuring they feel valued and cherished.


Frequently Asked Questions about Brook House Nursing & Residential Home

What types of Care is Brook House Nursing & Residential Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brook House Nursing & Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Brook House Nursing & Residential Home have?

There are 27 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Brook House Nursing & Residential Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brook House Nursing & Residential Home to the centre of High Wycombe?

4.2 mile(s) as the crow flies, distance by road may be significantly further.