Special offer - for limited time only.
Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident or Receive up to £250 off when you book a 2-week respite stay. T&C's apply. Subject to Availability.
All visitors are welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability
Plenty of on-site parking available
Burnham Lodge has a Review Score of 9.9 (9.940) out of 10, based on 13 reviews in the last 2 years. Over all time Burnham Lodge has 81 reviews.
Review from A N (Daughter-in-law of Resident) published on 31 January 2025
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Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge
Thank you for taking the time to write this review. It is heartwarming to know that our team were able to care for and support your mother in law on the passing of your father in law and offer this support to your family at this difficult time. Please accept our condolences, your kind words will be passed to the team at Burnham Lodge.
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Review from Alison D (Friend of Resident) published on 31 January 2025
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Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Burnham Lodge
Thank you for taking the time to write this review. It is lovely to hear that whilst visiting your friend you got to experience the hospitality and warm welcome everyone receives when visiting Burnham Lodge. Its is also heartwarming to hear that the care and support you gave your friend has continued after her transition and that she is happy, relaxed and settling in well. We will pass on your kind words to the team at Burnham Lodge.
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Review from L H (Daughter of Resident) published on 24 September 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Burnham Lodge
Thank you for these lovely words. It is wonderful to hear how cared for and supported your dad was during his time at Burnham Lodge. Promoting choice and independence is paramount to Hartford Care so it is great to know that this is evident. We pride ourselves on our delicious, homecooked meals prepared and served by our chefs so it's good to know your dad enjoyed these too. Once again, thank you for taking the time to write this review and your kind words will be passed on to the whole team at Burnham Lodge.
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Review from Katie L (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 9 July 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Burnham Lodge
Thank you for taking the time to write this review. We are pleased to hear understanding and attentive staff were able to enable you to find everything you needed and that they did everything they could to put you at ease during your visit to Burnham Lodge. We will pass on these kind words to the nurse who assisted you and the team at Burnham Lodge.
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Review from B D (Daughter of Resident) published on 13 May 2024
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Reply from Nikki Clark, Hospitality & Wellbeing Lead at Burnham Lodge
Thank you for taking the time to leave a review. It is wonderful to hear words such as caring, empathetic and compassionate when describing our staff. We focus on all our residents' dignity and well-being to make sure it is upheld to the highest of standards. We are very pleased you all feel so welcome when visiting your loved one. I will be sure to pass this review on to the team.
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Review from L A (Daughter of Resident) published on 30 April 2024
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Reply from Jenni Laffoley, Brand Marketing Manager at Burnham Lodge
Thank you for your kind review. We are so pleased you have received such a warm welcome from everyone at Burnham Lodge, and we're delighted your mum has settled in so well in her new home. We know how stressful it can be - trying to find the perfect home for a loved one, so we're glad we could help you, and you can relax knowing she is well cared for. We shall pass your lovely comments on to the team.
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Review from Jan S (Daughter of Resident) published on 25 January 2024
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Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Burnham Lodge
At Hartford Care, the well-being of our residents is very important to us so it is great to hear how happy you are with the care your dad is receiving. Staff like to get to know each resident so the care and activities are centred to all residents and I am sure they will be pleased to hear that they are doing a great job. We will pass on these kind words to the manager and all staff and thank you for taking the time to write such a lovely review.
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Review from David K (Son of Resident) published on 17 January 2024
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Reply from Nikki Clark, Hospitality & Wellbeing Lead at Burnham Lodge
Thank you for taking the time to leave such a heartwarming review. It's our privilege and a pleasure to look after your parents. It is fantastic to hear you are so happy with the care and support your parents receive. We will pass on your kind words to all the staff.
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Review from Michael S (Husband of Resident) published on 1 November 2023
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Reply from Jenni Laffoley, Brand Marketing Manager at Burnham Lodge
Thank you so much for your very kind review; the whole team will be very grateful to read your lovely comments. We're so pleased you are happy with the level of care your wife is receiving and that it brings you and your family peace of mind to know she is in safe hands - this is always a priority for us at Burnham Lodge. It's a pleasure to have you visit on a daily basis too. Thanks again - we really appreciate your feedback.
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Review from Marina V (Daughter of Resident) published on 24 October 2023
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Reply from Jenni Laffoley, Brand Marketing Manager at Burnham Lodge
Thanks for taking the time to leave a review. We are so pleased you are happy with the level of communication and the care your mother receives - we are honoured you chose us to help with your mother's care. We shall pass on your lovely feedback to the whole team and thanks again for your lovely recommendation.
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Review from Rosemary D (Daughter of Resident) published on 29 August 2023
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Reply from Lindsay Mahoney, Area Administrator at Burnham Lodge
Thank you for your kind words. We are very happy to hear that your mum has settled in well and is enjoying her time at Burnham Lodge. We will pass on these lovely words to all the staff at Burnham Lodge and we are sure they will be very pleased to hear this.
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Review from Ingrid B (Daughter of Resident) published on 23 May 2023
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Reply from Jenni Laffoley, Brand Marketing Manager at Burnham Lodge
It's so kind of you to take the time and trouble to submit such a lovely review of Burnham Lodge, at what must be a difficult time for you and your family following your mothers passing. We're sure that the team at Burnham will be very grateful to hear your comments and we send you our warm wishes.
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Review from P B (Sister of Resident) published on 22 May 2023
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Reply from Jenni Laffoley, Brand Marketing Manager at Burnham Lodge
Thank you for taking the time to leave this lovely review of Burnham Lodge. We are so pleased that we were able to support both your sister and you and your family with her care needs and it's great to hear she enjoyed her time with us. Warm wishes to you and your family.
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Review from Jim W (Son of Resident) published on 1 February 2023
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Reply from Diana Nisbet, Marketing Executive at Burnham Lodge
We're so pleased to read your wonderful review of our Burnham Lodge home - it's great to hear that you've been so happy with your mother's care with us following her four-week stay in the hospital. It's so gratifying when people like yourself take the time and trouble to give us feedback, and it's a real pleasure to pass these lovely comments on to the team at Burnham Lodge. Thanks again.
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Review from J H (Daughter of Resident) published on 16 December 2022
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Reply from Jenni Laffoley, Marketing Coordinator at Burnham Lodge
We are so sorry for your loss. We feel very privileged to have been able to care for your mother in her last few weeks and it brings us all comfort to know she was made to feel comfortable by the team here at Burnham Lodge. Thank you for your kind words and we wish you all the best.
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Review from Carol B (Daughter of Resident) published on 26 October 2022
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Reply from Jenni Laffoley, Marketing Manager (Brand) at Burnham Lodge
Thank you for your review of Burnham Lodge and we are so pleased you are happy with the level of care your mother has been receiving, it's our pleasure to look after her.
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Review from D D (Son of Resident) published on 26 October 2022
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Reply from Jenni Laffoley, Marketing Coordinator at Burnham Lodge
Thank you so much for your kind words about Burnham Lodge and the care your father received. We are extremely grateful for your recommendation and will share your lovely comments with our valued team members.
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Review from Ian K (Son of Resident) published on 31 August 2022
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Reply from Alison Reijman, PR Coordinator at Burnham Lodge
Thank you so much for your wonderful words about Burnham Lodge. We are so heartened to know you are happy with the way in which we have looked after your dad. We shall certainly pass on your thanks and appreciation to all our lovely team here, especially our deputy manager. They will be delighted with your recommendation and very positive feedback.
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Review from S H (Daughter of Resident) published on 5 August 2022
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Reply from Alison Reijman, PR Coordinator at Burnham Lodge
Thank you for taking the time to write this lovely review. Thank you for trusting us with the care of your wonderful mum. It was truly a privilege to care for her and support your family.
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Review from Hassam R (Husband of Resident) published on 29 June 2022
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Reply from Alison Reijman, PR Coordinator at Burnham Lodge
Thank you very much for your wonderful comments about Burnham Lodge. We are delighted you are so satisfied with the way we have helped you both through the assessment, and to provide the care she needs to our very high standards. We shall share your review with Burnham Lodge's manager and the team who are looking after her.
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The Review Score of 9.9 (9.940) out of 10 for Burnham Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.940 for Burnham Lodge is calculated as follows: ( (141 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 149 Ratings = 4.94
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Burnham Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Jun 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Manager
Joined: 2025
I am thrilled to begin my journey as the new Clinical Home Manager at Burnham Lodge Care Home, at Hartford Care, with a deep commitment to providing high-quality care. My primary focus is to create a nurturing, supportive environment where both residents and staff can thrive. I firmly believe that exceptional care stems from compassion, dedication, and teamwork, and I am determined to uphold these values in everything we do. By prioritising the well-being and morale of our incredible team, I aim to foster a culture of mutual respect and collaboration that enhances the lives of everyone in our care.
To achieve our shared goals, I will be working closely with the team to implement innovative strategies, that not only strengthen occupancy rates, but also, build on the outstanding reputation of our home within the community. Through effective marketing, community engagement, and showcasing the heart of our care home. I am confident we can reach new heights together. I am excited to connect with families, staff, and residents to ensure that our home remains a place of warmth, safety, and excellence. Here is to the journey ahead! Together, we will go from strength to strength!
Job Title: Deputy Manager
Joined: 2024
My name is Daria, and I’ve had the privilege of working at Burnham Lodge Nursing Home for over two years. I’m excited to support Burnham Lodge as a Deputy Manager and continue growing in my career. I've been a nurse for eight years, throughout my career, I’ve worked extensively in the learning disability and dementia care sectors, which has fueled my passion for providing person-centred care.
I love bringing smiles to people’s faces through outstanding care, which keeps me motivated every day. I’m particularly passionate about dementia care and wanted to work for an organisation where ‘people matter’.
At Burnham Lodge, my positivity and enthusiasm are not only supported but encouraged, and that makes all the difference.
While some days can be challenging, I always find moments that remind me why I love working in care—whether it’s a resident’s smile, hearing their life stories, or sharing an emotional moment with a colleague.
I’m excited to continue developing in this rewarding field and make an even greater difference in the lives of those I care for.