Special offer - for limited time only.
Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident or Receive up to £250 off when you book a 2-week respite stay. T&C's apply. Subject to Availability.
All visitors are welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability
Plenty of on-site parking available
Burnham Lodge has a Review Score of 9.9 (9.940) out of 10, based on 13 reviews in the last 2 years. Over all time Burnham Lodge has 81 reviews.
Review from Nino P (Son-in-law of Resident) published on 19 October 2020
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Reply from Alison Reijman, PR Coordinator at Burnham Lodge
Thank you so much for your fantastic review of Burnham Lodge. Our wonderful team there will be so heartened by your kind comments about the way we are caring for your mother-in-law during these very challenging times. We look forward to hearing from you soon.
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Review from S M (Daughter of Resident) published on 3 September 2020
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Reply from Alison Reijman, PR Coordinator at Burnham Lodge
Thank you so much for your lovely comments about Burnham Lodge. We are all delighted your mum is happy in our care and is making some friends. We are so lucky that we have such a beautiful garden in which you have been able to visit her safely. We look forward to welcoming you into our home when it is safe again to do so.
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Review from Michael C (Son of Resident) published on 28 August 2020
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Reply from Alison Reijman, PR Coordinator at Burnham Lodge
Thank you so much for your wonderful comments about Burnham Lodge. It is our pleasure to care for your Mum. We will share your review with our lovely friendly Burnham team so they know how much you appreciate everything they are doing for her.
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Review from P C (Son of Resident) published on 11 August 2020
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Reply from Alison Reijman, PR Coordinator at Burnham Lodge
Thank you so much for your lovely comments about Burnham Lodge. We are so glad you are pleased with the way in which we cared for your father and how we communicated with you to keep you informed about his wellbeing. However, we would be very grateful you could give us some feedback about how we could further improve our rooms and activities. We will share your wonderful review with the team who have looked after your father.
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Review from Kathryn P (Daughter of Resident) published on 6 August 2020
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Reply from Alison Reijman, PR Coordinator at Burnham Lodge
Thank you so much for your glowing review of Burnham Lodge. It has been a challenging time for all our team to ensure your mother and the rest of the Burnham family remain safe, well and happy during the lockdown. We are so fortunate to have our glorious garden where you have been able to meet your Mum again. Our brilliant Burnham team will be delighted with your very kind words about them all and we shall make sure everybody sees your review.
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Review from Tara W (Daughter of Resident) published on 28 July 2020
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Reply from Alison Reijman, PR Coordinator at Burnham Lodge
Thank you so much for your lovely words about Burnham Lodge. We are delighted that you are happy with the way we looked after your Dad during this very difficult time for all of you. We hope he settles into his new home. We shall share your kind words with all our lovely team so they are aware of how much you appreciate everything they did for him.
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Review from G R (Daughter of Resident) published on 17 July 2020
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Reply from Alison Reijman, PR Coordinator at Burnham Lodge
Thank you so much for your wonderful words about Burnham Lodge. It has been our pleasure to care for your Mum since she joined our Burnham family in April, and we are so glad you are happy with the way in which we are looking after her. We look forward to welcoming you to our beautiful home once the restrictions are lifted. We shall share your lovely review with all our brilliant Burnham team.
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Review from J P (Daughter of Resident) published on 29 June 2020
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Reply from Alison Reijman, PR Coordinator at Burnham Lodge
Thank you so much for your wonderful review. It has been our pleasure to welcome your mum into the Burnham Lodge family at this very challenging time. We are so pleased that you like her new hairdo and the fact she is thriving in our care. We shall pass on your thanks and appreciation to our Burnham Lodge team who have been looking after her.
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Review from Jenny J (Daughter of Resident) published on 5 June 2020
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Reply from Alison Reijman, PR Coordinator at Burnham Lodge
Thank you so much for your wonderful review of Burnham Lodge. It's our pleasure to look after your Mum and we are delighted she has settled in so well with us. We loved celebrating her birthday and we hope she loves our new-look home with its beautifully refurbished rooms. We look forward to welcoming you here when it is safe to do so. In the meantime, we shall ensure that you do see her on FaceTime so you know she is safe and happy. We will share your lovely comments with our brilliant Burnham team.
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Review from John (Son of Resident) published on 28 May 2020
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Reply from Alison Reijman, PR Coordinator at Burnham Lodge
What a lovely review of Burnham Lodge. Your mother came to us at a very challenging time but it is our priority to ensure all our residents stay safe and secure in our care at all times. Keeping in touch with loved ones and relatives has been extremely important, and using social media is another excellent way of reassuring you that your mother is well and happy with us. We shall pass on your thanks and appreciation to our wonderful Burnham team who are caring for her.
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Review from Lesley H (Daughter of Resident) published on 14 May 2020
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Reply from Alison Reijman, PR Coordinator at Burnham Lodge
Thank you so much for your wonderful review of Burnham Lodge. It was our pleasure to look after your mother, and we are delighted you have so many happy memories of her time with us, especially on Christmas Day. Our brilliant Burnham team will really appreciate your thanks and kind words, especially at this very challenging time.
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Review from D R (Friend of Resident) published on 6 March 2020
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Reply from Alison Reijman, PR Coordinator at Burnham Lodge
Thank you so much for your very positive comments about Burnham Lodge. We are so glad you like the recent refurbishments. The residents were involved with the choosing of the furniture and colour schemes for the communal areas so that they can live in an environment in which they feel comfortable and happy. We shall ensure our wonderful team at Burnham see your review with your lovely remarks about their friendliness.
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Review from M D (Daughter of Resident) published on 31 December 2019
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Reply from Alison Reijman, PR Coordinator at Burnham Lodge
Thank you so much for your kind words about Burnham Lodge. We are delighted that you are so happy with the care and attention your mother is receiving from our wonderful team. Our aim is always to make residents, and indeed their families and loved ones, feel as if they are at home and that you are all part of the extended Hartford Care family. Our Burnham team will be thrilled with your lovely review.
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Review from Andrew D (Godson of Resident) published on 11 December 2019
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Reply from Alison Reijman, PR Coordinator at Burnham Lodge
What a lovely review. Thank you so much for your kind words about Burnham Lodge. It is so heartening to hear that your godfather enjoyed his time there and was happy during his stay. We shall pass on your comments to our wonderful Burnham team so they are aware of how satisfied you were with their high standards of care for your loved one.
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Review from T W (Husband of Resident) published on 14 November 2019
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Reply from Alison Reijman, PR Coordinator at Burnham Lodge
Thank you so much for your lovely comments about Burnham Lodge. We are so glad you feel you made the right choice for your wife in making the Lodge her nursing home and that you are happy with the way she is being cared for in its friendly, happy atmosphere.
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Review from P F (Respite Resident) published on 4 November 2019
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Reply from Alison Reijman, PR Coordinator at Burnham Lodge
Thank you so much for your lovely review of Burnham Lodge. We are so pleased you felt safe and secure during your stay, and that you enjoyed the beautiful surroundings. We shall pass on your thanks to all the staff there.
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Review from S O (Daughter of Resident) published on 10 October 2019
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Reply from Alison Reijman, PR Coordinator at Burnham Lodge
Thank you for your comments. We are so glad that your family felt reassured and that you were happy with the care your Mum received at Burnham Lodge.
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Review from L R (Sister of Resident) published on 7 October 2019
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Reply from Alison Reijman, PR Coordinator at Burnham Lodge
Thank you so much, for taking the time to write such lovely comments about your brother settling in with us at Burnham Lodge. We are fully aware that a move into a care home is a very big decision to make. It's very heartening to know that you and your brother are happy with the care and assistance you are both receiving now you are both part of our Hartford Care family.
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Review from L E (Daughter of Resident) published on 26 September 2019
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Reply from Alison Reijman, PR Coordinator at Burnham Lodge
Thank you for your review, Lesley. We are so glad you are happy with the way in which your mother is cared for at Burnham Lodge, and that you find our team there friendly and helpful.
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Review from Reg F (Respite Resident) published on 31 May 2019
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Reply from Leah-Marie Mills, HR Director at Burnham Lodge
Thank you, Reg for taking the time to review our lovely home. We are pleased to hear that you had a very favourable experience during your stay at Burnham Lodge.
However, we are sorry to hear that you felt that supper time was a little disappointing. Our chef and kitchen assistants take menu orders from residents on a daily basis, and meals are provided based on the orders received. We will be having a menu planning meeting with all residents in a couple of weeks to discuss menu preferences, so we can get the views of residents and have everyone involved in creating our summer menu. I hope that when you visit us again you will be pleased with our progress in this area, please pop in to see us any time.
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The Review Score of 9.9 (9.940) out of 10 for Burnham Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.940 for Burnham Lodge is calculated as follows: ( (141 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 149 Ratings = 4.94
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Burnham Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Jun 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Manager
Joined: 2025
I am thrilled to begin my journey as the new Clinical Home Manager at Burnham Lodge Care Home, at Hartford Care, with a deep commitment to providing high-quality care. My primary focus is to create a nurturing, supportive environment where both residents and staff can thrive. I firmly believe that exceptional care stems from compassion, dedication, and teamwork, and I am determined to uphold these values in everything we do. By prioritising the well-being and morale of our incredible team, I aim to foster a culture of mutual respect and collaboration that enhances the lives of everyone in our care.
To achieve our shared goals, I will be working closely with the team to implement innovative strategies, that not only strengthen occupancy rates, but also, build on the outstanding reputation of our home within the community. Through effective marketing, community engagement, and showcasing the heart of our care home. I am confident we can reach new heights together. I am excited to connect with families, staff, and residents to ensure that our home remains a place of warmth, safety, and excellence. Here is to the journey ahead! Together, we will go from strength to strength!
Job Title: Deputy Manager
Joined: 2024
My name is Daria, and I’ve had the privilege of working at Burnham Lodge Nursing Home for over two years. I’m excited to support Burnham Lodge as a Deputy Manager and continue growing in my career. I've been a nurse for eight years, throughout my career, I’ve worked extensively in the learning disability and dementia care sectors, which has fueled my passion for providing person-centred care.
I love bringing smiles to people’s faces through outstanding care, which keeps me motivated every day. I’m particularly passionate about dementia care and wanted to work for an organisation where ‘people matter’.
At Burnham Lodge, my positivity and enthusiasm are not only supported but encouraged, and that makes all the difference.
While some days can be challenging, I always find moments that remind me why I love working in care—whether it’s a resident’s smile, hearing their life stories, or sharing an emotional moment with a colleague.
I’m excited to continue developing in this rewarding field and make an even greater difference in the lives of those I care for.