Special offer - for limited time only.
Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident or Receive up to £250 off when you book a 2-week respite stay. T&C's apply. Subject to Availability.
All visitors are welcome 24 hours a day. Overnight visitor accommodation may be available subject to availability
Plenty of on-site parking available
Burnham Lodge has a Review Score of 9.9 (9.940) out of 10, based on 13 reviews in the last 2 years. Over all time Burnham Lodge has 81 reviews.
Review from J M (Resident) published on 25 January 2017
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Aimee Bronock, Director at Burnham Lodge
Thank you for leaving your review. We are pleased to hear that you are happy with Burnham Lodge. We encourage feedback of all types to help with our quest to continually improve in all areas so any thoughts or suggestions you might have please do mention at the frequent residents forum.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.940) out of 10 for Burnham Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.940 for Burnham Lodge is calculated as follows: ( (141 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 149 Ratings = 4.94
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Burnham Lodge is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 6 Jun 2024
Caring
Effective
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Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Manager
Joined: 2025
I am thrilled to begin my journey as the new Clinical Home Manager at Burnham Lodge Care Home, at Hartford Care, with a deep commitment to providing high-quality care. My primary focus is to create a nurturing, supportive environment where both residents and staff can thrive. I firmly believe that exceptional care stems from compassion, dedication, and teamwork, and I am determined to uphold these values in everything we do. By prioritising the well-being and morale of our incredible team, I aim to foster a culture of mutual respect and collaboration that enhances the lives of everyone in our care.
To achieve our shared goals, I will be working closely with the team to implement innovative strategies, that not only strengthen occupancy rates, but also, build on the outstanding reputation of our home within the community. Through effective marketing, community engagement, and showcasing the heart of our care home. I am confident we can reach new heights together. I am excited to connect with families, staff, and residents to ensure that our home remains a place of warmth, safety, and excellence. Here is to the journey ahead! Together, we will go from strength to strength!
Job Title: Deputy Manager
Joined: 2024
My name is Daria, and I’ve had the privilege of working at Burnham Lodge Nursing Home for over two years. I’m excited to support Burnham Lodge as a Deputy Manager and continue growing in my career. I've been a nurse for eight years, throughout my career, I’ve worked extensively in the learning disability and dementia care sectors, which has fueled my passion for providing person-centred care.
I love bringing smiles to people’s faces through outstanding care, which keeps me motivated every day. I’m particularly passionate about dementia care and wanted to work for an organisation where ‘people matter’.
At Burnham Lodge, my positivity and enthusiasm are not only supported but encouraged, and that makes all the difference.
While some days can be challenging, I always find moments that remind me why I love working in care—whether it’s a resident’s smile, hearing their life stories, or sharing an emotional moment with a colleague.
I’m excited to continue developing in this rewarding field and make an even greater difference in the lives of those I care for.
