Hampden Hall Care Centre

Tamarisk Way, Weston Turville, Aylesbury HP22 5ZB
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9.9 184 Reviews
  • Hampden Hall Care Centre, Aylesbury
This beautiful care & nursing home has been supporting the local community of Aylesbury for over 10 years, offering skilled and responsive nursing, residential and dementia care. Residents and their relatives value the Westgate Healthcare family ethos and warm relationships that Hampden Hall achieves.

All ensuite bedrooms are generously sized enabling residents to personalise them as they wish and providing staff with the space to safely support each resident as needed.

Residents have the choice of several charming living and dining areas in which to relax or socialise.

The facilities have been designed to enhance resident care and quality of life, as well as optimise cleanliness and help minimise the spread of any infections, this includes wood effect flooring, hand washing facilities in every room and hand gel dispensers throughout the home.

Hampden Hall welcomes enquirers and offers support and information to help you make the right decision for your loved one.

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Care Provided by Hampden Hall Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Juliana Mensah (Home Manager)
  • Admission Criteria
    • Admission subject to full prior assessment
    • Ages 65+
  • Room Information
    • Single Rooms (120)
    • Single Rooms with ensuite Wet Room (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 1

Funding & Fees Guide for Hampden Hall Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home directly for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


  • Parking

  • There is private parking available for Hampden Hall Care Centre.


Hampden Hall Care Centre Reviews (184)

Total of 184, showing 21-40
9.9

Hampden Hall Care Centre has a Review Score of 9.9 (9.858) out of 10, based on 55 reviews in the last 2 years. Over all time Hampden Hall Care Centre has 184 reviews.

Overall Experience

  • 141
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Date Published

184
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Review from Angela W (Niece of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hampden Hall has provided outstanding care for my aunt for the last two and a half years. My aunt is treated with dignity and respect and Hampden Hall offers excellent nursing and care. The nursing staff of the Pine Unit need special mention. It took many months of patient nursing and consulting experts
to deal with a nasty skin issue and, any lesser team, would have written an 85-year-old off. However, the whole team persevered and my aunt has returned to her usual cheerful self and enjoys the full facilities of the home.
The staff are exceptionally good at arranging special events and the recent Vintage Tea Party was great fun. I think my aunt thought she was in some very 'posh' cafe.
The home welcomes family members and friends of the residents and includes them in decision-making. The lady on Reception always remembers my name and the carers in Pine Unit offer me a cup of tea (and they make it just as I like it).

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you for your very kind words regarding Hampden Hall, the whole team will be pleased to hear your comments. They are very grateful for such positive feedback and it is great to hear that your Aunt has made such progress enjoying all the facilities and hospitality.


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Review from Pierce B (Brother of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff and the facilities top-notch. They care for my brother as I would expect with kindness/consideration and professional competence.
My family are very happy that he is looked after here.

Reply from Jay Demetrious, Marketing Executive at Hampden Hall Care Centre

Thank you for your kind review, we will pass it on to the Hampden Hall team.


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Review from T M (Daughter-in-law of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the amount of care shown both by nurses and carers.

Reply from Jay Demetrious, Marketing Executive at Hampden Hall Care Centre

Thank you for your kind words. The Hampden Hall Care Home team truly values your positive feedback.


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Review from P E (Wife of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Hampden Hall since January 2024. Prior to that he had a stroke and has also suffered a heart attack and pneumonia. His cognitive and physical abilities are poor but the staff at Hampden Hall look after him brilliantly with care and respect. I have no complaints regarding
my husband's care and he is very happy in his surroundings. My family and myself consider we are fortunate that my husband is in Hampden Hall.

Reply from Jay Demetrious, Marketing Executive at Hampden Hall Care Centre

Thank you for sharing your experience. We're glad your husband is well cared for at Hampden Hall. Our team is committed to providing compassionate care.


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Review from S C (Son of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Hampden Hall in January 2024 and settled in very quickly. All the staff are supper attentive and very friendly. Mum has been looked after so well and is happy in her surroundings.
The range of activities is great and caters for all activities. Thank you everyone for the care that you
show. Best wishes to all!

Reply from Jay Demetrious, Marketing Executive at Hampden Hall Care Centre

Thank you for your heartfelt review! We're thrilled to hear that your mum has settled in so quickly at Hampden Hall and is enjoying her time with us. Our team is dedicated to providing exceptional care and creating a welcoming environment for all residents. We're delighted that your mum feels well looked after and happy in her surroundings. We strive to offer a diverse range of activities to cater to everyone's interests, and we're glad to hear that you appreciate our efforts in this regard. Thank you for your kind words and for entrusting us with your mum's care. Please don't hesitate to reach out if there's anything else we can do to enhance her experience.


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Review from P M (Daughter of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is well looked after at Hampden Hall and always says how happy he is there. The staff are fantastic and go out of their way to make sure his needs are met. The building, which is purpose-built, it's bright and sunny and doesn't smell!

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you for your kind words, we are pleased to hear your Dad is happy at Hampden Hall. Our team are very grateful for your feedback.


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Review from Gail S (Friend of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was a resident at Hampden Hall Care Home from January 2023 until February 2024.
The care she received was excellent.
The staff were kind, patient and treated her with respect and love.
Everyone at the care home was polite, friendly and nothing was too much trouble.
I highly recommend Hampden
Hall Care Home.

Reply from Jay Demetrious, Marketing Executive at Hampden Hall Care Centre

Thank you for sharing your friend's positive experience at Hampden Hall Care Home. We're delighted to hear that they received excellent care. Our staff is committed to providing kindness, patience, and respect to all residents, and we're grateful for your recommendation.


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Review from J W (Friend of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was very happy with her care and the staff were wonderful.
She liked the activities, although reluctant at first to join in.
Very clean everywhere and very caring staff.
Receptionist always knew me - and was very friendly.

Reply from Jay Demetrious, Marketing Executive at Hampden Hall Care Centre

We're delighted to hear your friend had a positive experience with us! Thank you for sharing.


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Review from R A (Son of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A welcome relief for our mother to receive some care after a horrendous stay at hospital. All the nurses and support staff were very good.

Reply from Jay Demetrious, Marketing Executive at Hampden Hall Care Centre

Thank you for taking the time to share your experience with us. We're pleased to hear that our care home was able to provide a welcome relief for your mother after her challenging stay at the hospital.


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Review from Paula C (Daughter-in-law of Resident) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff are so lovely. From the minute you sign in the atmosphere is happy and welcoming. Occasionally we grab a coffee from the free coffee machine in reception.
The carers on the ward are exceptional and always happy. They all know who we are going to visit and Mum loves seeing them all.
The carers know what she likes and dislikes.
Mum enjoys the activities from bingo to karaoke! And loves having her nails painted.
Her room is always clean, and tidy and the home always looks immaculate.
Mum's 80th Birthday was recognised by the home and we had a family get together in the cinema room. A beautiful birthday cake was made for Mum and nibbles and refreshments were provided for the party.
Nothing was too much trouble, thank you to everyone.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

What amazing feedback, thank you for taking the time to leave a review, the team at Hampden Hall are grateful for all your wonderful comments. We are glad your Mum had an amazing 80th birthday and you and your family were able to celebrate together.


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Review from T O (Brother of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving into Hampden Hall I have witnessed a dramatic improvement in my sister's well-being. The care that she is receiving is tremendous. All of the staff are very friendly, helpful and supportive. There is always a calm atmosphere and the cleanliness is exceptional. It feels like the residents
are treated as family members. I cannot find fault in anything every time I visit.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you for your lovely comments, the team at Hampden Hall appreciate your feedback and it is fantastic to hear that your sister's well-being has improved since being with the team.


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Review from Hilary P (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hampden Hall has exceeded my expectations in the care of my mother, who has advanced dementia.
My mother has commented on how lovely the food is.
All of my family have found this a lovely, happy and friendly place to visit.
Even our dog likes coming.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

The team at Hampden Hall are very grateful for your lovely comments; thank you. We love that your family and dog find it a happy and friendly place to visit.


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Review from Nigel G (Son of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was very well looked after.
All the staff were wonderful.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you for taking the time to leave a review, the team at Hampden Hall are always grateful for feedback.


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Review from J K (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In all aspects I have found the care wonderful. The staff are so very kind both to residents and family members.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you for taking the time to leave a review, the team appreciate all feedback.


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Review from Carole P (Partner of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very polite and have to deal with difficult patients like my partner.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you for taking the time to leave a review, the team at Hampden Hall are always grateful for feedback.


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Review from John M (Son of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, lovely staff. All staff are very kind and considerate.

Reply from Laura Davey, Marketing Executive at Hampden Hall Care Centre

Thank you so much for this amazing 5-star review! We really appreciate the time you have taken to leave such a wonderful review and are pleased to hear you found our home very clean with lovely, kind and considerate staff. Thank you.


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Review from Martin B (Son of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this care home very pleasant, very clean with fantastic staff. The staff kept me well informed on my mother's health, both physical and mental, this was a very difficult time for me and my late brother and the worst time for my mother. I don't think the home could have done any more in this
difficult illness my mother was suffering from. I thank all the staff involved in my mother's care. Thank you all.

Reply from Laura Davey, Marketing Executive at Hampden Hall Care Centre

Thank you for leaving this kind review, the hardworking team at Hampden Hall will be so pleased to hear that you found the home to be very pleasant, very clean with fantastic staff. Our thoughts are with you during this difficult time. Thank you for choosing Westgate Healthcare to take care of your loved one.


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Review from J V (Resident) assisted by family/friend published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed a lovely spa bath; they gave me a lovely hair wash. It made me feel happy to be alive. The room had a lovely smell in it, and the staff were pleasant.

Reply from Laura Davey, Marketing Executive at Hampden Hall Care Centre

Thank you so much for leaving such a heartwarming 5-star review! We really appreciate it! The wonderful team at Hampden Hall will be delighted to hear you enjoyed the spa facilities at the centre. It's the little things that really do make a big difference. Thank you for choosing Westgate Healthcare.


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Review from Brian S (Husband of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always dreaded needing the services of a nursing home but now having had my wife cared for by the first floor team. I only have praise for their care and diligence.

Reply from Laura Davey, Marketing Executive at Hampden Hall Care Centre

Thank you for this lovely 5-star review, the team at Hampden Hall will be delighted to hear your kind words, thank you!


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Review from K B (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very pleasant and caring. My dad needed a shave and he wouldn't let anyone apart from my mum shave him, but he was happy for one of the members of the staff to shave him. He si always clean and happy. They had a country and western BBQ, with lots of singing and everyone enjoyed themselves.
The food looks tasty and well-presented.

Reply from Laura Davey, Marketing Executive at Hampden Hall Care Centre

Thank you for your lovely review, it is greatly appreciated. Team members at Hampden Hall will be delighted to hear that your father is happy in our home. Thank you.


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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Hampden Hall Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for Hampden Hall Care Centre is calculated as follows: ( (559 Excellents x 5) + (77 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 643 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hampden Hall Care Centre is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 55 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Juliana

Juliana Mensah

Job Title: Home Manager

Joined: 2009

Juliana has worked with Westgate Healthcare since 2009, starting as a Unit Manager. Her work ethic, dedication and compassion led to a natural progression to Home Manager at our sister home, St Pauls. In 2021 Juliana became Home Manager at Hampden Hall and we are delighted to have her as part of the team.


Her passion for care and dedication to her residents make Juliana a wonderful asset to the team and she looks forward to leaving her mark at Hampden Hall.