Hampden Hall Care Centre

Tamarisk Way, Weston Turville, Aylesbury HP22 5ZB
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9.9 184 Reviews
  • Hampden Hall Care Centre, Aylesbury
This beautiful care & nursing home has been supporting the local community of Aylesbury for over 10 years, offering skilled and responsive nursing, residential and dementia care. Residents and their relatives value the Westgate Healthcare family ethos and warm relationships that Hampden Hall achieves.

All ensuite bedrooms are generously sized enabling residents to personalise them as they wish and providing staff with the space to safely support each resident as needed.

Residents have the choice of several charming living and dining areas in which to relax or socialise.

The facilities have been designed to enhance resident care and quality of life, as well as optimise cleanliness and help minimise the spread of any infections, this includes wood effect flooring, hand washing facilities in every room and hand gel dispensers throughout the home.

Hampden Hall welcomes enquirers and offers support and information to help you make the right decision for your loved one.

Show Hampden Hall Care Centre on the Map

Care Provided by Hampden Hall Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Juliana Mensah (Home Manager)
  • Admission Criteria
    • Admission subject to full prior assessment
    • Ages 65+
  • Room Information
    • Single Rooms (120)
    • Single Rooms with ensuite Wet Room (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 1

Funding & Fees Guide for Hampden Hall Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home directly for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


  • Parking

  • There is private parking available for Hampden Hall Care Centre.


Hampden Hall Care Centre Reviews (184)

Total of 184, showing 41-60
9.9

Hampden Hall Care Centre has a Review Score of 9.9 (9.858) out of 10, based on 55 reviews in the last 2 years. Over all time Hampden Hall Care Centre has 184 reviews.

Overall Experience

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Date Published

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Review from R C (Brother of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has only been a resident for a couple of weeks. He has settled in well. I am very happy with the care he is receiving. All the staff I've come across have been helpful and always have a smile to greet me. Many thanks.

Reply from Laura Davey, Marketing Executive at Hampden Hall Care Centre

Thank you so much for this wonderful review, the team at Hampden Hall will be delighted to hear that your brother has settled in well and is happy with the care he is receiving. We appreciate all valuable feedback, thank you.


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Review from C P (Wife of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has just moved into Hampden Hall after transferring from 2 years care in another home. He has vascular dementia and Alzheimer's and is only 72 years old. Since his move he seems more relaxed and I feel the care he is now having is so much better. The staff are very caring and attentive and
I can see a difference in his behaviour. He is joining in with the activities and I am confident he is getting excellent care. I cannot believe how much better this is for all the family.

Reply from Laura Davey, Marketing Executive at Hampden Hall Care Centre

Thank you very much for this very heartwarming review. We are so pleased to hear that you are happy with the care that your husband is receiving, we always aim to deliver first-class care to each of our residents. Thank you.


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Review from Raj V (Son of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. Great staff, good clean facilities. Always showed respect to my mother at all times and took care of her individual needs. Special thanks to the 1st floor staff. Three staff members attended funeral which shows class and such dedication and genuine care.
Thank you so much.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

We are sorry for your loss and appreciate the time you have taken to leave a review, the team at Hampden Hall are grateful for your positive feedback.


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Review from Alison W (Daughter of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in after a difficult adjustment which has been because of the fantastic, friendly, and fun caring team on the floor.
The whole team truly care for their residents and when leaving Mum I know she continues to get the very best care.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you for taking the time to leave a review, the team at Hampden Hall are grateful for your positive feedback.


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Review from M C (Daughter of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with staff as they are very caring and nothing is too much for them, also very polite.
Our mother is well looked after and is happy.
Cannot find one fault.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

We are pleased to hear your mother is well looked after and happy, the team at Hampden Hall are always on hand to offer their support.


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Review from L H (Sister of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

my sister receives excellent care here.
The receptionist remembered my name and everyone who entered the building. The staff were very attentive not just to my sister's needs but also mine.
The building and room is lovely. The activities amazing. I was surprised at how efficient everything was and
would recommend this residential home to others.

Reply from Laura Davey, Marketing Executive at Hampden Hall Care Centre

Thank you very much for taking the time to leave this heart-warming review; our team will be thrilled to hear your kind comments. They are always on hand to answer any questions you may have, and the door is always open to support you. We are delighted to hear that your loved one receives excellent care here at Hampden Hall. Thank you.


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Review from C E (Son of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care of Hampden Hall Care Centre on Cedar Unit since January 2018. In all this time the kindness and level of care has been exemplary. The whole team are very gentle with her and are clearly very fortunate that her last years have been there.

Reply from Laura Davey, Marketing Executive at Hampden Hall Care Centre

Thank you so much for your kind words; the team at Hampden Hall will be very pleased to hear your positive comments. We always aim to deliver exemplary care with kindness and compassion. Thank you for taking the time to leave this lovely review.


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Review from Andrew T (Husband of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From reception to carers and nursing, I could not believe how friendly and helpful they were.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you for your review, we are glad to hear that the team are friendly and helpful.


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Review from Lindsey B (Daughter of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply excellent is fitting for all my experiences at Hampden Hall Care Centre. The staff are friendly, courteous and attentive. I have only experienced kind and courteous correspondence and telephone calls. Hampden Hall is clean, bright and tastefully furnished. I can rest assured my father is in excellent
care. Thank you. I didn't complete the last three ratings as I am not sure of these, but I presume they would be excellent too.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you for your kind comments, the team will be pleased to hear your feedback.


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Review from Sarah C (Daughter of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly Father has been here following a stroke which had left him physically and mentally impaired. The care he has received has been wonderful. The staff are so helpful and caring. They had a party for his 90th birthday and hold many other activities. They encourage Dad to join in and bring him
into the lounge area. The home is kept spotlessly clean and is decorated nicely. They are also very caring and thoughtful towards his visitors, offering us cups of tea etc when it can be quite difficult to see your Dad like that. They keep me well informed on his medical condition too. Very happy with the home.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you for your lovely comments and review, the team at Hampden Hall are always on hand to listen and offer their support. They will be very glad to hear that the care they provide and the experience your Father and yourselves have is a positive one.


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Review from Kathryn G (Daughter of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hampden Hall Care Centre, we felt very lucky we were offered this clean, friendly, caring home for our beloved bed bound 98-year-old Mum. She was fed, helped to drink, in fact, everything. Always dressed in clean clothes, she was showered and her hair done with patience and care. She didn't like being
messed about. Nursing care was also super, I was always kept informed, and steps were always taken to receive doctors' advice when needed. Food was prepared for her needs, snacks and drinks were plentiful. Mum didn't use the social side, wasn't conscious enough while there. On many occasions, the activities staff sat with me asking how they could include her in anything. Housekeeping amazing again very friendly. Laundry was dealt with, clothing always came back. An unmarked blanket she went in with was again washed and found when asked. I never saw any dirt/dust. Toilet for visitors kept beautifully clean, as Mum's room was. Maintenance amazing, mum's pictures, wall bracket for TV tuned and set up. Again nothing too much trouble,

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you so much for your kind words, the team take great pride in ensuring all residents receive the highest level of care, it is wonderful to hear your positive feedback with regard to all aspects of the service the team at Hampden Hall provided for your Mum.


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Review from Sally O (Friend of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support given to my friend was exemplary - I could not have wished for more in his final chapter. Every staff member who came into contact with him was so kind and caring. Hampden Hall is a beautiful home, so well-appointed, bright and cheerful. I cannot recommend it highly enough. Thank
you.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you for your kind feedback, our team at Hampden Hall will be pleased to hear the care and support given was exemplary.


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Review from C H (Daughter of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Hampden Hall for 7 weeks. After her initial apprehension and anxiety of leaving her own home, where she lived alone, she is now thriving - making new friends and taking part in activities. This month was Mum's birthday and the home laid on a tea party for her, she felt very special.
Thanks so much to the staff at Hampden Hall - they are an extremely caring, considerate and friendly bunch!

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you for your kind words, it is great to hear Mum is thriving and making new friends, the team at Hampden Hall will be pleased to hear your wonderful comments.


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Review from Sharon S (Power of Attorney of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to ask social services to find 24x7 care for our 92-year-old friend who is suffering with pancreatic cancer. We are overwhelmed by the environment, activities, and personal service provided by the whole team at Hampden Hall. We couldn’t have left our precious friend in better hands. Such a
well run care home staffed by incredibly caring, compassionate people.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

The team at Hampden Hall are grateful for your kind comments and are always available to provide support, care, love and respect at such a difficult time. Our thoughts are with you all.


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Review from W C (Granddaughter of Resident) published on 29 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly rate the majority of staff that I have interacted with during the time my loved one has been in Hampden Hall.
I would love it if the staff had a little more knowledge on the current situation of my loved one as I sometimes have to ask a few people before I find someone who knows what the latest
is.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you for your review, we have contacted the management team at Hampden Hall Care Centre who will update the team.


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Review from S T (Son of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and professional care of my mother for the last three and a half months of her life. Wonderful comfort and dignity.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you for your wonderful comments regarding the care your mother received, the team really appreciate your positive feedback. Condolences for your loss, we hold you and your family in our thoughts.


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Review from Mandy C (Niece of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my uncle only enjoyed a brief stay with you, we were both heartened by the care and empathy he received. We noted that someone had taken the time to trim his nails which had been sadly neglected in his hospital stay.

Reply from Melissa Lawrence, Marketing Executive at Hampden Hall Care Centre

Thank you for your lovely comments regarding our care and support for your uncle. It was our pleasure caring for your uncle, and our team are grateful for your review.


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Review from Lesley A (Son-in-law of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The receptionist always greens us with a smile and welcome. She knows our names and who we have to come to visit after the first visit. The staff seem to enjoy their work. At any time you can approach and enjoy their work. At any time you can approach them, they are helpful. The family member we visit
always looks well cared for and respected which must be difficult as they have dementia. The home is clean and quiet and does not have unpleasant odours.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Wonderful, thank you for your review, it is lovely to hear that you are always greeted with a smile and welcome. Our team will be thrilled to know they are recognised for their work, care and dedication.


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Review from L M (Daughter of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's bee a very good stay for my mum at Hampden Hall Care Centre staff are very helpful and caring. My mum was very happy during the stay, she had put on a few pounds in weight. Thanks for all your support. Love from all the family.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you for your kind words regarding our team at Hampden Hall. We are pleased to know that Mum was very happy during her stay with us.


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Review from Pauline H (Wife of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good reception area and personnel. Inconsistency with dressing my husband, especially if he isn't well ie has a chest infection. I would like him to have his vest on in winter, and a cardigan or long-sleeved top, sometimes he only has a short-sleeved shirt on. Otherwise, I am satisfied with his
well-being.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

We thank you for your review and are happy to hear that you are pleased with our care. We also regret to hear your concerns, which we have flagged to the management team at Hampden Hall Care Centre, who, if not already, will contact you with immediate effect. Thank you.


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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Hampden Hall Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for Hampden Hall Care Centre is calculated as follows: ( (559 Excellents x 5) + (77 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 643 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hampden Hall Care Centre is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 55 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

2018 Great British Care Awards Regional Finalist

Recipient: Westgate Healthcare Ltd

Date: Saturday 10 Nov 2018 More details

2017 National Care Awards Finalist

Recipient: Westgate Healthcare Ltd

Date: Friday 24 Nov 2017 More details

2017 Hertfordshire Care Awards Finalist

Recipient: Westgate Healthcare Ltd

Date: Friday 24 Nov 2017 More details

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Meet the Team (1)

Juliana

Juliana Mensah

Job Title: Home Manager

Joined: 2009

Juliana has worked with Westgate Healthcare since 2009, starting as a Unit Manager. Her work ethic, dedication and compassion led to a natural progression to Home Manager at our sister home, St Pauls. In 2021 Juliana became Home Manager at Hampden Hall and we are delighted to have her as part of the team.


Her passion for care and dedication to her residents make Juliana a wonderful asset to the team and she looks forward to leaving her mark at Hampden Hall.