Hampden Hall Care Centre

Tamarisk Way, Weston Turville, Aylesbury HP22 5ZB
Submit a Review
9.9 184 Reviews
  • Hampden Hall Care Centre, Aylesbury
This beautiful care & nursing home has been supporting the local community of Aylesbury for over 10 years, offering skilled and responsive nursing, residential and dementia care. Residents and their relatives value the Westgate Healthcare family ethos and warm relationships that Hampden Hall achieves.

All ensuite bedrooms are generously sized enabling residents to personalise them as they wish and providing staff with the space to safely support each resident as needed.

Residents have the choice of several charming living and dining areas in which to relax or socialise.

The facilities have been designed to enhance resident care and quality of life, as well as optimise cleanliness and help minimise the spread of any infections, this includes wood effect flooring, hand washing facilities in every room and hand gel dispensers throughout the home.

Hampden Hall welcomes enquirers and offers support and information to help you make the right decision for your loved one.

Show Hampden Hall Care Centre on the Map

Care Provided by Hampden Hall Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Juliana Mensah (Home Manager)
  • Admission Criteria
    • Admission subject to full prior assessment
    • Ages 65+
  • Room Information
    • Single Rooms (120)
    • Single Rooms with ensuite Wet Room (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 1

Funding & Fees Guide for Hampden Hall Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home directly for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


  • Parking

  • There is private parking available for Hampden Hall Care Centre.


Hampden Hall Care Centre Reviews (184)

Total of 184, showing 61-80
9.9

Hampden Hall Care Centre has a Review Score of 9.9 (9.858) out of 10, based on 55 reviews in the last 2 years. Over all time Hampden Hall Care Centre has 184 reviews.

Overall Experience

  • 141
  • 42
  • 0
  • 0
  • 1

Date Published

184
13
26
55
129

Review from Ian B (Husband of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've only been impressed with Hampden Hall Care Centre. The building itself is always spotless, the food is really good and most of all, the staff are brilliant. My wife is a resident here and she has been looked after amazingly well, I would recommend Hampden Hall to anyone.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you for your kind words, it means a lot to our team at Hampden Hall to get such positive feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Doreen C (Niece of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely delighted with the cleanliness and professional staff looking after my aunty. Everyone is very helpful and kind.
Always found my aunty to be well looked after and clean. Beautiful place and lovely surrounds.

Reply from Sarah Williams, Marketing Manager at Hampden Hall Care Centre

Thank you so much for your kind words, the team take great pride in ensuring all residents receive the highest level of care, it is wonderful to hear you are delighted that your Aunty is cared for in a professional manner.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne U (Daughter of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing nursing home. The care and attention to my mum has been amazing, the entertainment team are wonderful. Everyone is so friendly. Would definitely recommend this beautiful home to anyone.

Reply from Melissa Lawrence, Marketing Executive at Hampden Hall Care Centre

Thank you for your review. We are humbled to know that you love our home as much as we do! Our team, who work passionately looking after our residents, will be pleased to hear your kind comments. It is truly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C C (Daughter of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is run by very professional, caring staff. The care home is immaculate, clean and well decorated - a very pleasant environment for your family member. Having looked hard for a care home for my father I was really pleased to find a place for him at Hampden Hall Care Centre.

Reply from Melissa Lawrence, Marketing Executive at Hampden Hall Care Centre

Wonderful comments, we're truly humbled to hear that you are incredibly pleased with our home and team, and it is always a pleasure looking after dad.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Daughter of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good quality care with lots of communication to family really appreciate the weekly video calls. As I live a long way from the home.
Nice clean environment.
Excellent food.
Very caring staff.

Reply from Melissa Lawrence, Marketing Executive at Hampden Hall Care Centre

Lovely review. Thank you for your comments about our home and generous rating. It is much appreciated, and we are glad you are all-round happy with the care and facilities at our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K O (Son of Resident) published on 12 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home has been used to support DTA process. Mum is comfortable but it did take a while to settle her in and staff didn't understand the request about clothes washing.
Care Mum has received is good she hasn't done any activities, her choice. she has lost some clothing. Staff seem helpful and want to
do what they can. A lot of residents on one floor did surprise me.

Reply from Melissa Lawrence, Marketing Executive at Hampden Hall Care Centre

Thank you for your review of our home. We appreciate your comments. Please let us know if there is anything we can do further to support mum while she is with us. Best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anna H (Daughter of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum was accepted by Hampden Hall Care Centre was a good day. The staff are amazing, care shows in their faces.
The nursing tea, are amazing always keeping us informed.
No one wants a parent to be put in care but we are so happy that Mum is in Hampden Hall and being shown so much love and
respect and keeping her dignity.

Reply from Melissa Lawrence, Marketing Executive at Hampden Hall Care Centre

Wonderful, thank you for your very warm review. Our staff will be thrilled to know they are recognised for their work, care and dedication. We wish you and your family the best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila S (Wife of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff very helpful, some doing a very difficult job under difficult times with the virus etc. Always had time to help when a problem came up.

Reply from Melissa Lawrence, Marketing Executive at Hampden Hall Care Centre

Hello Sheila, thank you for your kind review. Agreed, and our staff are passionate about caring for others; we are fortunate to have a great team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Matthew B (Son of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn’t have been happier and more appreciative of the wonderful care the manager and her team provided to our mum, who was a resident of Hampden Hall for 13 weeks receiving end of life care. Whilst moving into the home to receive specialist medical care and 24/7 support when she became too ill
to be cared for at home wasn’t what any of her family really wanted, it was the best thing we did, and mum agreed. We shall be especially grateful for the sensitivity, professionalism and care shown to the family when Mum did leave us, this care made a very difficult and emotional time that little bit easier to deal with.
To Jo, Kaja and the rest of the team in Pine Unit - thank you for everything.

Reply from Melissa Lawrence, Marketing Executive at Hampden Hall Care Centre

Please accept our dearest condolences. We're thankful for the opportunity to meet and care for Mum. Thank you for your very kind review of our home and team at Pine Unit.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen G (Wife of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am well pleased with the care that my husband s getting. I am particularly pleased with the well-being team and grateful for all their help. They help with the difficulty of WhatsApp calls. They are always cheerful and very patient, also the staff on reception and all the carers and nurses.

Reply from Melissa Lawrence, Marketing Executive at Hampden Hall Care Centre

Thank you for your review. We're pleased to hear that you are happy with the level of care we are providing your husband. Our Well-being Team will be very happy to learn that they are doing a great job assisting with calls and making the process seamless and positive for you. We wish you and your family the best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah S (Daughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We relocated our mum from another care home in early June 22 to be closer to family. In the short time she stayed at Hampden Hall, all staff and management were welcoming, kind, caring, friendly and efficient to both Mum and her daughters. Sadly Mum passed away during her second week, and we were able
to stay with her during the night and were supplied with anything we needed - food, drink, comfort and friendship.

Reply from Melissa Lawrence, Marketing Executive at Hampden Hall Care Centre

Our condolences on your loss. We truly appreciate your lovely review of our home and team. It was a pleasure looking after mum, and we wish you and your family the best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alexandra C (Daughter of Resident) published on 5 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my mum's birthday today, and the home did a lovely tea party for her. We were invited, they made sure the time worked for us, and they made her a lovely cake. There were decorations, music and some dancing for those that fancied it. It made my mum feel special, and it's so nice that Hampden Hall
could provide a happy time for her under difficult circumstances.

Reply from Melissa Lawrence, Marketing Executive at Hampden Hall Care Centre

Thank you for your lovely review. We're pleased to hear mum enjoyed her birthday at our home, and we wish you and mum many more beautiful memories.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jo C (Daughter of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum made the decision to move in late 2021, having decided she was ready to give up her house. After visiting five different homes in the area my sister and I agreed that Hampden Hall Care Centre offered the best and liveliest environment for Mum, and she really liked the atmosphere and facilities when
we took her for a visit. Being purpose-built means the rooms are a good size and she could take a lot of her own belongings with her. Despite a Covid-19lockdown over Christmas, with no visitors, she was rarely bored and the staff on the second floor took good care of her. We were also very impressed with the GP service who work with the care centre, who were much better than Mum's previous GP. The only thing we would change would be to add more activities and trips out, but we know this was not possible during Mum's stay due to Covid-19. Mum died in hospital in April following a very short, unexpected illness and the staff were amazingly supportive. We just wish she could have been there for longer.

Reply from Melissa Lawrence, Marketing Executive at Hampden Hall Care Centre

Firstly, we are very sorry for your loss, and our team feels very privileged to have met her. Thank you for sharing your lovely experience of our home, our staff and our services. We appreciate the time you took to provide your feedback and are flattered by your kind details and the personal additions you incorporated. We wish you the best.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Son of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found as a family that Dad is being cared for by a very dedicated group of carers. We are regularly informed as to Dads progress and have nothing but praise. Thanks to all that care for him. So, as a family, we highly recommend Hampden Hall Care Centre.

Reply from Cara Zaleski, Marketing Manager at Hampden Hall Care Centre

Thank you very much for your kind words and for taking the time to submit this review. The manager and care team at Hampden Hall Care Centre will be thrilled to read your feedback about the care they provide your Dad. It is our pleasure to ensure your Dad receives the highest standard of care within our home. We are always here to support you and your family, too. Best wishes, Cara


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan N (Son of Resident) published on 2 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffered a stroke at the end of September and, after time in hospital, she was transferred to Hampden Hall Care Centre for end of life care. Having worked in a hospice, I consider that the care given to my mother, and the staff's care of me, was of equal standard. Communication with all staff
was outstanding and nothing was too much trouble for them. Although the outcome was very sad for me and my family, it was made easier to bear because my mother was cared for so well and in a very calm and quiet setting.
I shall be forever grateful.

Reply from Melissa Lawrence, Admin at Hampden Hall Care Centre

We offer our deepest sympathies to you and your family for your loss. We appreciate your feedback regarding our care standards and team members. It is lovely to hear that your experience with us is positive, although we’re sure it may have been a difficult time for you, and we feel honoured to have looked after your mother.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E S (Daughter of Resident) published on 30 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was discharged for assessment to Hampden Hall Care Centre in June during Covid. She is in isolation for two weeks so I couldn't visit her. However, the staff were very professional when I phoned.
I was delighted on the standards at the home when I visited, and my mother settled in happily
very quickly. She is now a permanent resident and is very happy. The standard of care is exemplary the home is comfortable and the staff very caring. I am so relieved it turned out well.

Reply from Cara Zaleski, Marketing Manager at Hampden Hall Care Centre

Thank you for taking the time to leave us this lovely review. The team at Hampden Hall Care Centre will be delighted with your feedback. We are thrilled to hear your mother is happy at the home and had settled in nicely. We are here to support you and your mother with anything you need. Best wishes, Cara.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J V (Daughter of Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care staff are genuinely caring and do their utmost to make my father happy. The well-being team have been superb at enabling Dads remote family to communicate regularly via video etc. Everybody we came across, from the reception desk to cleaners, is friendly and helpful. I am so comforted knowing
my dad is well looked after in pleasant surroundings.

Reply from Cara Zaleski, Marketing Manager at Hampden Hall Care Centre

Thank you for taking the time to post such a kind review, our team will be very grateful for your feedback. We are delighted to hear that you and your dad feel comforted in our care. Our team will be there to support you both with anything you may need. Best wishes, Cara


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon B (Daughter of Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot think the staff on Birch unit for the total care and dedication and affection shown to my mother for the past four years that she has been residing at Hampden Hall Care Centre. Always treated both my mum, dad and us as a family with so much respect and dignity.
The staff will always have
a special place in my heart for the love and kindness given to Mum. Thank you.

Reply from Cara Zaleski, Marketing Manager at Hampden Hall Care Centre

Dear Sharon, thank you for leaving us this incredibly lovely review. Your kind words are greatly appreciated by our family, and your family will always have a special place in our hearts too. We are here to support you with anything you may need. Best wishes, Cara


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Food is absolutely delightful especially the vegetables. All staff tried to please me and were kind and I trusted them. I felt very safe. Unit managers came and checked on me daily to ensure I was happy.

Reply from Melissa Lawrence, Admin at Hampden Hall Care Centre

We are incredibly grateful for your review. Our kitchen staff and care team will be pleased to hear that you were impressed with the level of service provided and you felt safe. Thanks again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin T (Son of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my Mum - (dementia care).

Reply from Melissa Lawrence, Admin at Hampden Hall Care Centre

Thank you, Kevin, for your very kind ratings and feedback! We're so pleased to know that you've given our care five stars, and we're glad to know that mum is enjoying her time with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Hampden Hall Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for Hampden Hall Care Centre is calculated as follows: ( (559 Excellents x 5) + (77 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 643 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hampden Hall Care Centre is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 55 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Juliana

Juliana Mensah

Job Title: Home Manager

Joined: 2009

Juliana has worked with Westgate Healthcare since 2009, starting as a Unit Manager. Her work ethic, dedication and compassion led to a natural progression to Home Manager at our sister home, St Pauls. In 2021 Juliana became Home Manager at Hampden Hall and we are delighted to have her as part of the team.


Her passion for care and dedication to her residents make Juliana a wonderful asset to the team and she looks forward to leaving her mark at Hampden Hall.