Review from Gary M (Son of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience

I have found the level of care to be of a very high standard. Also, the staff are 100% efficient at their work roles. Nice clean conditions in the care home, genuinely I would have no problem recommending Hampden Hall Care Centre in the future. Many thanks.

Reply from Sophia, Head Office at Hampden Hall Care Centre

Dear Gary, thank you for leaving us a review. We are so glad to hear of your positive experience with Hampden Hall and we will pass your feedback onto the manager and her team. Best wishes, Westgate Healthcare

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Review from Carol B (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience

Thank you Hampden Hall for all the love and dedication you give my mum, and especially the care. I know she is so happy and contented which means so much to me. You all do such an amazing job. It is so appreciated. Thank you for everything you do.

Reply from Sophia Roberts, Head Office at Hampden Hall Care Centre

Dear Carol, thank you for leaving us such a lovely review and we are delighted to hear of the love and dedication your mother is receiving from our team at Hampden Hall. We will pass your feedback onto all the team. Best wishes, Westgate Healthcare

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Review from Janet P (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience

I have found the care and consideration shown to both my mum and myself extremely thoughtful and friendly. Any contact made with the home has always been professional and responsive, calls are returned and messages passed on. Mum's comfort and care is very well considered and tailored to her very specific

needs. My mum has always vowed she would not go into a care home but has not once complained or been unhappy.

Reply from Sophia Roberts, Head Office at Hampden Hall Care Centre

Dear Janet, thank you for taking the time to leave us a review and for providing such positive feedback. We are glad to hear how happy both you and your mother have been with the care received at Hampden Hall. We will pass your feedback onto Juliana and her team. Best wishes, Westgate Healthcare

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Review from A B (Son-in-law of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been cared for at Hampden Hall for the past 16 months. The care that she has received over this period has given her the quality of life and personal contentment that she deserves in her final years. Thank you all so much.

Reply from Sophia Roberts, Head Office at Hampden Hall Care Centre

Thank you so much for your review, and we are so glad to hear how happy your mother-in-law has been at Hampden Hall. We will pass your feedback onto all the team. Best wishes, Westgate Healthcare

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Review from Robert W (Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience

I came to Hampden Hall as I was not able to cope at home. I am very happy with this decision. The staff are all lovely, the girls on the first floor are brilliant, they all treat me with dignity and respect. Great facilities, very big lounge and cinema room. Fish and chips are the best and all food

is tasty.

Reply from Sophia Roberts, Head Office at Hampden Hall Care Centre

Dear Robert, we are so glad to hear you are enjoying your time at Hampden Hall, and thank you for taking the time to leave us a review. We agree the fish and chips are hard to beat! We will pass on your lovely feedback to the home manager and her team. Best wishes, Westgate Healthcare

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Review from Nicola H (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience

In the most taxing of times, during the end of life period for my mother, the staff at Hampden Hall Care Centre could not have been more empathic, caring and extraordinarily kind to both my mother and I.
Whilst my mother may have only been at Hampden Hall for a short space of time, it was the best

place for her to spend her last days. The rooms are clean, light and airy and nothing is too much trouble - even locating an Alexa to play Tom Jones ( a fellow 'welshy').
My mother was dealt with, with respect and dignity, spoken to politely and quietly and always given a choice in any activity undertaken from being fed food she liked (changing it if she didn't) to moving her to ensure she was comfortable.
I cannot recommend Hampden Hall Care Centre enough.

Reply from Sophia Roberts, Head Office at Hampden Hall Care Centre

Dear Nicola, please accept our condolences for your mother's passing, and thank you for taking the time to leave us your feedback. We are so pleased to hear that your mother was happy and comfortable while receiving end of life care at Hampden Hall. We will ensure your comments are passed onto the manager and all of her team. Best wishes, Westgate Healthcare

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Review from E Z (Resident) published on 9 June 2021
Submitted via Website • Report

Overall Experience

A very well person-centred care home with good staff, both nurses and carers. Well lead, everyone is kind and caring. A very safe home that focuses on individual needs, dignity, respect and confidentiality.

Reply from Melissa Lawrence, Admin at Hampden Hall Care Centre

Thank you for your very kind, candid review! It’s truly appreciated, best wishes.

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Review from Peter M (Son-in-law of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience

My mother-in-law was a resident of Hampden Hall for four years until her death earlier this month. During this period of time, we visited her at least once a week until the pandemic. During this time we were never less than impressed and delighted with the exemplary standard of care provided by the

staff at Hampden Hall and by the professionalism and dedication. As visiting relatives, my wife and I were always made to feel welcome by the staff at reception, and by the care staff on her floor. They were always ready to share information about her state of health and any care issues which had arisen, and they were equally open to our ideas, suggestions and concerns. They also kept us fully informed by telephone when necessary. With the easing of restrictions, we were able to visit her shortly before her death and the necessary testing and protective measures were managed very professionally. I would certainly recommend Hampden Hall as a first-class care centre.

Reply from Melissa Lawrence, Admin at Hampden Hall Care Centre

Please accept our dearest condolences for the loss of your mother-in-law. We appreciate and thank you for taking the time to review our service. We are delighted to learn that you were impressed by our exemplary standards of care and would like to thank you for your kind ratings and candid review of our home.

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Review from J S (Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience

Care delivered here is very good. Staff are patient and offering all the time necessary. I am not a fussy eater but the food here is enjoyable and I like it. The cleaning staff are extremely good and they clean my room daily. All staff are very pleasant and helpful on the First Floor.

Reply from Melissa Lawrence, Admin at Hampden Hall Care Centre

It's wonderful to hear your positive feedback about your experience at our home! We're very pleased to know that our staff have left a good impression and that you're enjoying your time with us, thank you.

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Review from Jean B (Resident) published on 12 May 2021
Submitted via Postal Card • Report

Overall Experience

I am perfectly content living here. I can do what I want to do including going out for a walk most days. I am lucky in that I have a pleasant, larger than average room. I do join in some activities but am perfectly happy on my own doing puzzles, reading, and watching television.

Reply from Melissa Lawrence, Admin at Hampden Hall Care Centre

Thank you for your kind review. It's lovely to hear that you're enjoying your time at our home, and we appreciate that you've detailed some personal points. If you have any improvements that we can make to our home, please know that we value your ideas and feedback regarding our service, best wishes.

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Review from Sarah B (Daughter of Resident) published on 19 January 2021
Submitted via Website • Report

Overall Experience

The carers at Hampden Hall are all lovely caring people who look after my mother in very difficult circumstances. They offer compassion to her in her current condition and help to keep her safe and well.

Reply from Thomas Gmiter, Home Manager at Hampden Hall Care Centre

This really means a lot to all of the team here at Hampden Hall in these challenging times. Thank you so much for your lovely feedback about our home and the compassionate care that your mother is receiving.

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Review from Gilly S (Sister of Resident) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience

Hampden Hall is a wonderful care home that truly respects its residents and goes the extra mile. The staff are outstanding - every one of them - they work together to support their residents' needs like one big family. During my brother's stay at the home from June 2019 to August 2020 he was extremely

well cared for and nothing was too much trouble. I was really pleased I moved him to Hampden Hall. The way they handled the pandemic under such extreme circumstances should also be commended. They locked down and took extra precautions long before the rest of the country to protect their residents and staff and quickly adapted to ensure residents could video call family members to stay connected. When restrictions were eased they arranged visits outside under a gazebo. To be this adaptable so quickly and professionally is a mark of how passionate they are about their residents and I would not hesitate to recommend Hampden Hall to anyone looking for a care home for their loved one.

Reply from Thomas Gmiter, Home Manager at Hampden Hall Care Centre

Thank you so much for taking the time to leave such a lovely review about Hampden Hall Care Centre. It was an absolute pleasure to have your brother stay with us and your kind words about your experience really do mean a lot to all of the team - I will be sure to let them know and thank you once again for your great review!

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Review from P A (Son of Resident) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience

I am very happy with Hampden Hall home. My mother is getting extremely good care and she seems very happy.
I am always phoned if there is a problem and I always get very good service from reception when answering my phone calls and given help. The lady on reception has a really good attitude and very

friendly and helpful. The carers and nurses on the ground floor are excellent.

Reply from Thomas Gmiter, Home Manager at Hampden Hall Care Centre

Thank you so much for your kind words and great feedback about Hampden Hall. It is very much appreciated by all of us and I will be sure to pass this on to the team.

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Review from John O (Husband of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience

My wife entered Hampden Hall Care Centre in February 2019 and died in October 2020. On leaving my wife in Hampden Hall Care Centre in 2019, the staff were exceedingly helpful, very understanding of the trauma this caused the family and very supportive.
I have nothing but praise for the quiet professionalism

shown by the staff during this period. My wife was 'past' participating in activities. Nevertheless, the staff ensured birthdays and wedding anniversaries were memorable events. Post-Covid the challenges for Hampden Hall Care Centre were extreme. The staff were superheroes. They protected my wife - although of course, her contracting world contracted greatly, being confined to her room. We only had one visit during this period and one at her death. During this Covid period, the staff did their best to provide online internet connection and kept us up to date with my wife's deteriorating condition.
Our family could not ask for anything more. Value for money good to excellent.

Reply from Thomas Gmiter, Home Manager at Hampden Hall Care Centre

Thank you very much for leaving such a lovely review about our home. It was an absolute pleasure to look after your wife here at Hampden Hall and providing outstanding care is what drives us everyday! This really does mean so much to us all - thank you!

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Review from D W (Daughter of Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience

Dad arrived just before the covid lockdown. The staff have been brilliant looking after the residents and keeping them safe and occupied. They keep us up to date with any issues. Keep up the brilliant work; you are all superstars. Thank you.

Reply from Thomas Gmiter, Home Manager at Hampden Hall Care Centre

This really does meant a lot to all of us here at Hampden Hall. Thank you for your lovely feedback and great review - I will be sure to pass this on to all of team.

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Review from Sheila W (Daughter of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience

What a difference new management can make! From seriously investigating alternative homes, I know wouldn't move Dad anywhere else. Despite his advanced dementia and inability to communicate, I truly feel that the staff afford him total respect and dignity. He is clean, tidy and contented. We, as his

family, are enabled to see him most days vis FaceTime, and despite his inability to speak, allowed as on as we wish to communicate. His Birthday last week was not only acknowledged but truly celebrated with banners, balloons and an amazing chocolate cake backed especially for him - no take out. We were given over an hour FaveTime, brought only to end because Dad fell asleep - too much excitement in his room! Not only do all the carers need recognition, praise and a pay rise for the amazing job that they do, but so do the entire team, the cleaner, the catering staff, maintenance, admin and management. No longer fo I lie awake worrying about Dad and his care; instead, I just miss him and thank the wonderful team that look after him. Thank you all at Hampden Hall.

Reply from Thomas Gmiter, Home Manager at Hampden Hall Care Centre

Thank you so, so much for your kind words and lovely feedback. The team and myself are very pleased and thank you for taking the time to do this - it really does mean a lot!

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Review from L A (Sister of Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience

Like so many others in my brother's position, he never wanted to be in residential care, but you all helped to settle him in and we always thought that you worked hard to meet his needs despite his illness. You all treated him as the person he was and helped maintain his dignity to the end. We could

not have chosen anywhere better for him. The spotless and pleasant rooms, the fabulous food that he loved. We as a family were always greeted with a hello and lovely smiles and always felt welcomed. Thank you to you all you are all amazing. Well done everybody you are all fab.

Reply from Thomas Gmiter, Home Manager at Hampden Hall Care Centre

Thank you for taking the time to leave such a super review. We really do appreciate your great feedback and it really does mean so much - thank you from all of the team here at Hampden Hall.

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Review from J R (Daughter of Resident) published on 10 June 2020
Submitted via Postal Card • Report

Overall Experience

The staff are kind and professional. They get to know their residents and understand the nature of the individuals who they are providing care for. The staff spend time with the residents caring for their physical and emotional needs from day one right up until the end. All the facilities are clean,

and the home is kept fresh and in great order. However, it is the staff, from the lovely helpful receptionist to the senior nursing staff who make this care home an excellent choice for a loved one.

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Review from C W (Daughter of Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience

My dad was looked after for four years by the lovely staff at Hampden Hall, and I would recommend this home. He always seemed happy, clean and well known by all the staff. I was always kept informed of changes or things that happened. I must add the food was lovely, freshly cooked and varied.

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Review from A R (Wife of Resident) published on 24 April 2020
Submitted via Postal Card • Report

Overall Experience

When I went to visit my husband I was always made welcome.

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Hampden Hall Care Centre

Care Provided by Hampden Hall Care Centre

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Funding & Fees Guide for Hampden Hall Care Centre

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