Hampden Hall Care Centre

Tamarisk Way, Weston Turville, Aylesbury HP22 5ZB
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9.9 184 Reviews
  • Hampden Hall Care Centre, Aylesbury
This beautiful care & nursing home has been supporting the local community of Aylesbury for over 10 years, offering skilled and responsive nursing, residential and dementia care. Residents and their relatives value the Westgate Healthcare family ethos and warm relationships that Hampden Hall achieves.

All ensuite bedrooms are generously sized enabling residents to personalise them as they wish and providing staff with the space to safely support each resident as needed.

Residents have the choice of several charming living and dining areas in which to relax or socialise.

The facilities have been designed to enhance resident care and quality of life, as well as optimise cleanliness and help minimise the spread of any infections, this includes wood effect flooring, hand washing facilities in every room and hand gel dispensers throughout the home.

Hampden Hall welcomes enquirers and offers support and information to help you make the right decision for your loved one.

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Care Provided by Hampden Hall Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Juliana Mensah (Home Manager)
  • Admission Criteria
    • Admission subject to full prior assessment
    • Ages 65+
  • Room Information
    • Single Rooms (120)
    • Single Rooms with ensuite Wet Room (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 1

Funding & Fees Guide for Hampden Hall Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home directly for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


  • Parking

  • There is private parking available for Hampden Hall Care Centre.


Hampden Hall Care Centre Reviews (184)

Total of 184, showing 141-160
9.9

Hampden Hall Care Centre has a Review Score of 9.9 (9.858) out of 10, based on 55 reviews in the last 2 years. Over all time Hampden Hall Care Centre has 184 reviews.

Overall Experience

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Review from Tracey H (Daughter of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Hampden Hall Care Home spanned three years and it was a very good experience all round. Each member of the team, from reception, office worker, nurse, cleaners and activities providers treated myself and my relative with kindness and compassion. I was welcomed into the home and witnessed
my dad being well cared for and his needs being catered to. I would not hesitate to recommend this facility.

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Review from Nicola P (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum spent a couple of years at Hampden Hall. The home itself is light, bright, airy and always clean and tidy. The staff are exceptional. From the moment you walk into the home you are greeted with smiles, care and kindness. As a family, we can't thank all the staff enough for looking after my Mum.
We had peace of mind knowing she was safe, very well cared for and treated with dignity and respect. We were always kept up to date with any issues which arose and in the final week of my Mum's life, the staff not only cared for Mum but also showed us such kindness and support for which we will always remember and be extremely grateful for.

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Review from Y B (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff were extremely good especially towards the end of my father's life. I was kept informed on all aspects of the care he was receiving.

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Review from David M (Husband of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hampden Hall Care Centre provided wonderful care to my wife during the final years of her life. The staff are dedicated and thoroughly professional. A huge weight was lifted off my shoulders simply knowing she is well looked after.

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Review from Janet B (Daughter of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During her stay at Hampden Hall, my mother was always treated with dignity and kindness. There was always a friendly atmosphere between residents and staff. The attention Mum received during her end of life care was very kind, with regular visits to her room offering drinks, etc.

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Review from Steve B (Son of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst my other was a resident she was well looked after and cared for. The staff were attentive and friendly and provided excellent care and dignity.

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Review from Pearl H (Sister of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

None of us like change, but my brother was very reluctant about moving to Hampden Hall Care Centre, but once there was very happy. All the staff were so kind very caring and helpful when my daughter and I made a visit we could see how my brother was looked after and just how hard all the staff worked.
He was always clean and smart and happy. Thank you all.

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Review from R W (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Hampden Hall are all very kind and caring. My father enjoyed having the company around him as his health was in decline, he was well cared for in a kind and compassionate way.

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Review from S M (Wife of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff very caring and kind. My husband is very happy in the home and certainly enjoys the food. The standard of catering is very high always a choice available and would be prepared to make a sandwich if it was needed. The floor manager is very competent and can usually sort out any
problems. All things considered a very good home.

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Review from Gladys B (Daughter of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very helpful and understanding. Family were always informed if need be.

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Review from Susan B (Daughter of Resident) published on 27 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hampden Hall has been excellent during what has been a very difficult time for our family. My 85-year-old father, following a stroke, needed to go into a care home and everyone at Hampden Hall have done all they can to make him as settled and comfortable as possible. The food is exactly the sort of
things he would have eaten at home, good old-fashioned cooking, the staff are always friendly and cheerful to him and us and nothing is too much trouble. I would thoroughly recommend this home to anyone who is faced with the same difficult decision that our family was.

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Review from P J (Daughter of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for at Hampden Hall for 7 and a half years until her death in December 2017. During that time my father, mother-in-law and father-in-law have also been cared for. All received excellent care and attention. Mum was exceptionally well looked after as since her admission she had
been unable to do anything for herself, requiring total care. The staff have been brilliant and well lead by the nurse in charge of 2 Floor.

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Review from Lesley T (Daughter of Resident) published on 2 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very kind. The food is good, but not a lot of fresh fruit. Lots of activities if residents would like to participate. On the whole very easy going and they also welcome dogs.

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Review from Raymond M (Husband of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very pleased with the care my wife received. I was always kept up to date with the condition of my wife. All the staff are pleasant and friendly. No communication with the manager over the period of my wife's stay.

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Review from Deborah T (Granddaughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly. Always willing to listen to you.

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Review from Gavin T (Son of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent the last six months of her life at Hampden Hall. I was impressed throughout by the friendliness and helpfulness of the staff. Communications were excellent - I always received a phone call if there was a problem (unlike the previous two care homes my mother was in) and the lead carer
handled the last few weeks of my mother's life with great sensitivity and understanding. Thank you for all your care and assistance during this difficult time.

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Review from Brian S (Husband of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

With grateful thanks to all the staff at Hampden Hall, and God bless you all.

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Review from P E P (Son of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Reception is always very helpful, staff are nice and look like they always try their best.


All around happy atmosphere.


My father always seems clean and changed, so overall, good.


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Review from C I (Daughter of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and caring. They treat my mother with respect and always make time to chat when they bring her meals or drinks. The food here is excellent. Although my mother chooses not to join in activities, there is always plenty going on. I feel confident that she is being looked after well.

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Review from R P (Daughter of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When trying to help residents to take part, stimulating should be more one to one.

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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Hampden Hall Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for Hampden Hall Care Centre is calculated as follows: ( (559 Excellents x 5) + (77 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 643 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hampden Hall Care Centre is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 55 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Juliana

Juliana Mensah

Job Title: Home Manager

Joined: 2009

Juliana has worked with Westgate Healthcare since 2009, starting as a Unit Manager. Her work ethic, dedication and compassion led to a natural progression to Home Manager at our sister home, St Pauls. In 2021 Juliana became Home Manager at Hampden Hall and we are delighted to have her as part of the team.


Her passion for care and dedication to her residents make Juliana a wonderful asset to the team and she looks forward to leaving her mark at Hampden Hall.