Hampden Hall Care Centre

Tamarisk Way, Weston Turville, Aylesbury HP22 5ZB
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9.9 184 Reviews
  • Hampden Hall Care Centre, Aylesbury
This beautiful care & nursing home has been supporting the local community of Aylesbury for over 10 years, offering skilled and responsive nursing, residential and dementia care. Residents and their relatives value the Westgate Healthcare family ethos and warm relationships that Hampden Hall achieves.

All ensuite bedrooms are generously sized enabling residents to personalise them as they wish and providing staff with the space to safely support each resident as needed.

Residents have the choice of several charming living and dining areas in which to relax or socialise.

The facilities have been designed to enhance resident care and quality of life, as well as optimise cleanliness and help minimise the spread of any infections, this includes wood effect flooring, hand washing facilities in every room and hand gel dispensers throughout the home.

Hampden Hall welcomes enquirers and offers support and information to help you make the right decision for your loved one.

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Care Provided by Hampden Hall Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Juliana Mensah (Home Manager)
  • Admission Criteria
    • Admission subject to full prior assessment
    • Ages 65+
  • Room Information
    • Single Rooms (120)
    • Single Rooms with ensuite Wet Room (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 1

Funding & Fees Guide for Hampden Hall Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please contact the home directly for more information.

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • To arrange a visit, please call the home directly. There are no restrictions on visiting.


  • Parking

  • There is private parking available for Hampden Hall Care Centre.


Hampden Hall Care Centre Reviews (184)

Total of 184, showing 161-180
9.9

Hampden Hall Care Centre has a Review Score of 9.9 (9.858) out of 10, based on 55 reviews in the last 2 years. Over all time Hampden Hall Care Centre has 184 reviews.

Overall Experience

  • 141
  • 42
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  • 1

Date Published

184
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Review from Margaret M (Wife of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident here for eight years, and from the start we were always aware of how much the staff cared about the residents. We felt able to discuss his problems whenever this was necessary and if issues arose, they were sorted promptly. Everyone knew him by name, from the senior staff to
the cleaners and kitchen staff, and all were happy to talk to us when we invited. Nothing was ever too much trouble.

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Review from C F (Daughter of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care for my mother was very good. All the staff were very kind, caring and very helpful at all times to her.

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Review from Rosemary G (Wife of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very kind, caring staff. Food is good - well presented.


Thought bed linen/covers could be better but room well presented.


Maybe activities could be more to stimulate/involve patients, but appreciate it's not easy due to the mental capacity and physical ability of all patients.


Activity staff

are very patient and interactive.


The outdoor BBQ is excellent.


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Review from Rosalind C (Friend of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone working here is extremely kind and helpful.


The building is perfect; light, well decorated and very clean.


The atmosphere is calm, with all the staff smiling.


Thank you all very much for such kindness. A perfect care centre.


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Review from Sharon D (Daughter of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's care has been marvellous to witness. The staff are very caring and kind. Everyone acted in a very prompt timescale if we needed to query anything or ask for something for our mum. Every time I visited I noticed all the residents were very well looked after.

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Review from Barbara M (Daughter of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had excellent care under difficult circumstances due to dementia.

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Review from Nigel A (Son of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this care home. My mother spent the last 17 months of her life here, receiving 'end of life care' and suffering from dementia.
The home is very well run and best efforts were made by all staff to provide her with excellent care in all respects.
It is clear that staff are very well trained,
and that the right kind of 'caring' individuals are recruited and well supervised.

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Review from Bronwen C (Daughter of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were always kind and friendly. The home clean and well run. Mum was always happy there. She was kept clean and fresh and treated with kindness and dignity.

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Review from J C (Nephew of Resident) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-run facility, much improvement after the disgusting carpets had been removed. If anything, the flooring was the worst experience I had ever seen and I should know, I am an authorised Health and Safety Inspector. Otherwise, staff are very good, attentive and my aged aunt didn't know what day of
the week it was but nonetheless, I have the utmost admiration for all the staff. Well done. Especially the sister who is a star.

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Review from George S (Husband of Resident) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.
Private room.
Allowed own furniture, pictures and ornaments.
Nurses gave visitors the necessary information.
Slings and hoists (for most residents) available.
My only concern was that on the second floor, the door to the fire escape was kept locked - keypad.

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Review from Irene M (Daughter of Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and I were fully satisfied with the care provided for my mother during two weeks which she spent in Hampden Hall. We were very grateful for this provision which helped to remove the stress from ourselves.

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Review from Tracy S (Daughter of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional and well run nursing home. Very kind and well trained staff. Mum was very happy here.

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Review from Angela W (Daughter of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at Hampden Hall for a year before he sadly died this February. During his time at Hampden, his medical needs were met brilliantly. In fact, medically, he was more stable than he has been for many years during his long illness. Everyone in the home was very caring and kind. This included
the cleaning staff, the reception and admin staff and the kitchen team.


We were always met with a smile and lots of care and concern. As a visitor, this can be so very important, it can be difficult leaving your loved one in a care home and visiting every day but knowing the people were so kind and friendly at Hampden made a real difference. This was especially important to us during Dad's final weeks.


The care and sensitivity of the nursing and care staff were second to none. We were supported and helped and my Dad's needs were kindly met with attention and dignity. For this, we are so very thankful. We felt like part of the family at Hampden Hall. This was important for us and for Dad. Thank you all so much.


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Review from Anthony B (Husband of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good home. My wife is treated with love and care. Mostly I have always been made very welcome on visiting.


There is a care home far away,
By the name of Hampden Hall,
Where my dear wife has come to stay,
Until God's final call.


God sent some angels from above,
Full of care and full

of love,
They saw the need and heard the call,
And came to work at Hampden Hall.

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Review from G D (Son of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely clean well run nursing home that provides my mom with the care and comforts she rightfully deserves. The staff are all very friendly and well trained in their respective jobs. I would not hesitate to recommend this care/nursing home.

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Review from G H (Grandson of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really lovely staff. Very helpful.

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Review from S M (Resident) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care has been first class at all times with the staff without exception ready to do your every wish. There really is nothing I can suggest to be changed in any way. Food generally excellent.

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Review from Lesley G (Daughter of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found all staff very helpful and always willing to help. I had confidence that mum's last year or so would be spent in a safe and caring environment and in her last weeks she received outstanding end of life care- nothing was too much. Also, my brother and myself were attended to in a
most considerate way, at a time when it was most required.

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Review from Sue (Daughter of Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a good experience, a happy home, caring staff (extra mile shown on more occasions than not) manager excellent with knowledge of procedures, a great help on the first visit to the home, reception staff open/honest- all staff inc of cleaners polite and helpful, always referring to my father by
name. Negative- some staff had problems with spoken English as my father has hearing problems however when I was around this was overcome and was always attended to promptly, their willingness to help and understand was always prominent, the home could do with an update re-carpets but am understanding this is on track for future, once again am very happy my father is under the care of this home.

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Review from Vicki (Wife of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband hates respite but managed to survive two weeks! The woman who ran the floor was brilliant and they made sure he was in the lounge everyday. There was an "entertainer" singing, talking etc- most of the time and there always seemed to be sufficient staff around. In a lot of homes the staff
ratios appear too low, the staff were pro-active and very helpful to me. Am considering getting him back for another break if they have room. Two of the biggest problems are lack of respite places and inability to book in advance.

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Current Review Score: 9.9 (9.858)

Overview of Review Score

The Review Score of 9.9 (9.858) out of 10 for Hampden Hall Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.858 for Hampden Hall Care Centre is calculated as follows: ( (559 Excellents x 5) + (77 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 643 Ratings = 4.858

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hampden Hall Care Centre is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 55 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (1)

Juliana

Juliana Mensah

Job Title: Home Manager

Joined: 2009

Juliana has worked with Westgate Healthcare since 2009, starting as a Unit Manager. Her work ethic, dedication and compassion led to a natural progression to Home Manager at our sister home, St Pauls. In 2021 Juliana became Home Manager at Hampden Hall and we are delighted to have her as part of the team.


Her passion for care and dedication to her residents make Juliana a wonderful asset to the team and she looks forward to leaving her mark at Hampden Hall.