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Chandos Lodge Nursing Home Ltd has a Review Score of 9.5 (9.455) out of 10, based on 6 reviews in the last 2 years. Over all time Chandos Lodge Nursing Home Ltd has 11 reviews.
Review from Molly P (Wife of Resident) published on 19 December 2024
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Overall Experience
5.0 out of 5
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Review from Neil P (Son of Resident) published on 30 October 2024
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5.0 out of 5
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Review from George S (Son of Resident) published on 24 May 2023
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Overall Experience
5.0 out of 5
Reply from Ricardo Sousa, Floor Manager at Chandos Lodge Nursing Home Ltd
Dear George,
Thank you very much for taking the time to share your thoughts and to give us this wonderful five-star review. Yes, Mum has been with us for the last eight years, it is such a pleasure to take care of Mum. We are so proud to provide the best quality of life to Mum, 102 years old reads her newspaper every day, she is loved by all of us. It's a pleasure to have you and all the family visit. I'm very glad that you can feel that Mum is being very well looked after, making Mum to feel comfortable and part of our family, which she mentions all the time, makes us very proud.
Thank you very much.
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Review from Richard M (Son-in-law of Resident) published on 23 May 2023
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Overall Experience
5.0 out of 5
Reply from Haleema Hayat, Manager at Chandos Lodge Nursing Home Ltd
Dear Richard, thank you very much for taking the time to write this amazing review. Your thoughts and are extremely important to maintain our high level of care. It is a pleasure to take care of your mother-in-law, we all love her and we have a huge appreciation for her, she is always our singer in our hearts, what a beautiful voice she has.
It is a pleasure to receive your's and all family visits. All these years we maintain an active communication and working along with you definitely helps to maintain the best quality of life for your mother-in-law.
Thank you very much.
Ricardo Sousa
Floor Manager
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Review from Kim B (Daughter of Resident) published on 23 May 2023
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Overall Experience
5.0 out of 5
Reply from Haleema Hayat, Manager at Chandos Lodge Nursing Home Ltd
Dear Kim, thank you for the fantastic 5-star review. It is such a pleasure to take care of Dad. He is a very nice gentleman, loved by all of us. All our team loves him and also to talk with you guys as well, we much appreciate your frequent visits. We can say that we have a family feeling with you and your brother. It is so important the attention that you both give to Dad, our regular conversations regarding Dad's care is fundamental for him to continue to be happy and safe.
Thank you very much to both, I hope to see you this weekend.
Kind Regards.
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Review from Martin S (Husband of Resident) published on 22 May 2023
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Overall Experience
5.0 out of 5
Reply from Haleema Hayat, Manager at Chandos Lodge Nursing Home Ltd
Dear Martin, thank you so much for taking the time to leave us this amazing review, we are so grateful for your kind words. It is such a pleasure to take care of "your wife" She is loved by all the team, she is part of our family. It is an enormous satisfaction that you can feel this affection and family environment that we have at Chandos Lodge, but at the same time very professional. It is a pleasure to receive your frequent visits. Together we are giving the best quality of life to your wife.
Thanks for sharing your review with us and the community.
Floor Manager and Registered Manager.
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Review from Caroline D (Daughter of Resident) published on 16 June 2022
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5.0 out of 5
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Review from Ann C (Wife of Resident) published on 25 February 2022
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5.0 out of 5
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Review from Cally H (Granddaughter of Resident) published on 29 June 2021
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5.0 out of 5
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Review from Louise T (Daughter of Resident) published on 25 December 2019
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5.0 out of 5
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Review from Alan B (Son of Resident) published on 14 May 2019
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4.0 out of 5
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The Review Score of 9.5 (9.455) out of 10 for Chandos Lodge Nursing Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.887 for Chandos Lodge Nursing Home Ltd is calculated as follows: ( (64 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 71 Ratings = 4.887
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.568 Points relating to the number of positive Reviews for Chandos Lodge Nursing Home Ltd is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2. 6 Positive Reviews ÷ 6.2 = 0.968
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Sep 2022
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