Barchester Chalfont Lodge Care Home

Denham Lane, Chalfont St Peter, Gerrards Cross SL9 0QQ
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9.9 194 Reviews
  • Barchester Chalfont Lodge Care Home, Gerrards Cross
Barchester Chalfont Care Home is on the edge of Gerrards Cross Golf Course, just minutes from the pretty villages of Chalfont St Peter, Chalfont St Giles and Denham.

It sits in magnificent grounds with marvellous views across a picturesque lake and the fine fairways of the golf course; yet close to the M25, M40/A40.

The emphasis is on outstanding care, dignity and choice and how residents live their life.

There is an extensive activities programme, as well as their own music therapist, on-site physiotherapist, hairdresser manicurist and aromatherapist. They provide first-class 24-hour nursing care alongside expert care for people with dementia in the memory lane community.

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Care Provided by Barchester Chalfont Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 106 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Raj Boodhoo (General Manager)
  • Admission Criteria
    • Shared rooms can accomodate either single individuals, or have a second bed for a partner
    • Ages 18+
  • Room Information
    • Single Rooms (84)
    • Couples/Companion Rooms (11)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Barchester Chalfont Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,767

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Chalfont Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Chalfont Lodge Care Home Reviews (194)

Total of 194, showing 101-120
9.9

Barchester Chalfont Lodge Care Home has a Review Score of 9.9 (9.915) out of 10, based on 64 reviews in the last 2 years. Over all time Barchester Chalfont Lodge Care Home has 194 reviews.

Overall Experience

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Date Published

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Review from Imelda M (Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it here, I don't want to be anywhere else. I love the staff so much!

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for your kind words, I know the team will really appreciate your comments about the care and support provided. We are here for those in need of good care, and always here for you.
Kind regards.


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Review from R W (Son of Resident) published on 16 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was 96 years old when she entered Chalfont Lodge Care Centre and unable to walk and required a high level of support and assistance. Chalfont Lodge Care Centre was able to provide all the support and assistance she required. The staff were very professional but also kind and caring. I was
able to word the management and staff to discuss my mothers care as her mental and physical health declined. Chalfont Lodge Care Centre managed Covid-19 pandemic well and brought testing in early. The activities team were very supportive to me during the lockdown.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you so much for the review, it is very much appreciated. Your mother is very much missed in the home. When the Covid situation ends, we would love to have you back for a coffee and catch up. Stay safe.


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Review from Keith R (Husband of Resident) published on 12 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chalfont Lodge Care Centre is a lively, happy environment which I would recommend to anyone. Many outside 'professionals' have told me if they needed the care provided, Chalfont Lodge is where they would like to be. Nowhere is probably perfect but in my experience, Chalfont Lodge is as close as it can
get!

Reply from Raj Boodhoo, Home Manager at Barchester Chalfont Lodge Care Home

Thank you so much for your lovely review of our home, and it makes me very happy and proud that you are happy with our services and the care we provide. We look forward to seeing you when things are back to normal. Kind Regards.


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Review from A L (Nephew of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent treatment and palliative care. Thank you so much.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for your lovely review. We are glad that you felt your uncle was well cared for. Please do keep in contact and when the home is back open to visitors we would be happy to see you at some of the events. Kind regards.


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Review from Ann S (Wife of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband spent the last month of his life in Chalfont Lodge receiving palliative care for lung cancer. Right from my first visit to find a safe and comfortable place for him to stay until his death I cannot fault the caring and sensitive care both he and I received at Chalfont Lodge. It was a hard
decision to opt for a nursing home, but one both I and close relatives don't regret. We could not have managed the same level of care at home. We very much value the kindness, compassion and understanding from everyone at Chalfont Lodge. Thank you.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for your kind words, I know the team will really appreciate your comments about the care and support provided. We are here for those in need of good care, and always to support their friends and family.
Kind regards.


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Review from Maria G (Daughter of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I wanted to take this opportunity to thank and praise Chalfont Lodge for the care they provided my dad, my dad was their longest staying resident to date, he was cared for, for 20 years, this was due to a severe brain injury sustained by dad in 1997.
Chalfont provided a safe Environment that offered
my dad calm, security and a high level of specialist care that he required.
Especial thanks to the staff on memory lane that were there for my dad day in day out catering for his needs but most especially for treating him with respect and as one of their family.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for taking the time to complete a review, I will pass your kind comments to the Memory Lane team who cared for your father and knew him so well. I understand your feedback to head office regarding fees was promptly dealt with to your satisfaction, if you have any further queries please do let me know.
kind regards


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Review from D S (Husband of Resident) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care and dedication of care/activities staff have been superb during this crisis. I have the greatest respect for all these people. Staffing levels at times seem to be inadequate. Quality and choice of main meals are disappointing.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for your review, as we discussed your feedback is important, and I am always available to discuss anything to help us improve. I was concerned to see your score for food and drink, however, you agree our food is good and the comment cannot be substantiated. Staffing levels are above industry standards, during recent challenges, they were higher to maintain our high standard of care. As a team, we strive to improve, and I look forward to seeing you in the home again soon.
Kind regards.


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Review from Steven H (Nephew of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff of Chalfont Lodge are reliable, honest, professional and very caring. When my aunt, after a spell in hospital, decided to enter care by her own choice; it took her some time to settle in. Everyone of the staff put in the effort and good nature that was needed to give her the support
that our aunt required and to give her the security that she had lost in herself. She soon realized that her wellbeing was certainly better and she came too terms in which is a major change in her life.
Well run, well maintained, interesting activities, good food, good housekeeping and laundry service, as well as great care and nursing.
Reception and management were always very helpful when questions needed answers; nothing seemed to be too much trouble.
Sadly, our aunt passed away in April. It meant so much to know that she had the best of care to her end and that she was not alone.
Thank you to all at Chalfont Lodge

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Hi, thank you so much for your kind comments. It means so much to us all, and we're happy that we made such a difference to your aunt’s life. We'll pass on your lovely review to the team.


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Review from Timothy Y (Son of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Chalfont Lodge in the Memory Lane Unit for three years after experiencing a serious stroke, until she passed away with vascular dementia. Her medical, personal and social care was excellent throughout. She stayed remarkably healthy until the very end. She loved the staff and the activities
she was involved in, remaining in good spirits. The facilities are a class above the vast majority of alternatives.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for your kind comments which I will share with the Memory Lane team, it is heartening to read how she loved the staff and you appreciate the support she received.
Kind regards, Raj.


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Review from S T (Resident) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I came I felt at home. When I got to the room there was a plate of fruit and it made my day. Very happy with the services.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for your kind review, we are so pleased you have settled into our home, we look forward to you continuing to enjoy the activities and the support our team provide.


Kind regards


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Review from D W (Daughter of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old mother has been a resident for almost three years and has always been treated with the utmost respect and kindness. I am full of admiration for all those who work at Chalfont Lodge in their dedication and care throughout such frightening and unprecedented times. Thank you to you all.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for your kind words, we are supporting residents with one to one activities due to the current situation and know you value the regular video calls with mum. We look forward to welcoming all our families back very soon.


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Review from Ruth S (Daughter of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after my mum and keeping her safe at this hard time. I would like to thank activities lady who has been helping me video call so I can see my mum.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

We really appreciate you taking the time to comment on our care and I will ensure those who support residents with Skype calls receive your thanks.


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Review from Jan (Daughter of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff at Chalfont Lodge work extremely hard and look after my mother very well. They are very kind, caring and patient to the residents and visitors. All supporting staff have also been helpful and pleasant to deal with. I am confident my mum is being well looked after which is a huge comfort to my
dad and the rest of the family. Thank you!

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for your kind words, I will pass on your comment to the team.


Kind regards


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Review from Samantha W (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father arrived in June 2019. I cannot fault the care and respect given to my father and the family. The devotion given by all staff on Memory Lane has been second to none. I will be sad not to see the team when the time comes. I wish I could mention a few names but I can't. The food is lovely too,
we have Sunday roast most weekends. The cost is high, but so worthwhile, I would't go anywhere else.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for your review of our care in the Memory Lane community, the team were recently awarded 100% in our Barchester dementia care review and celebrated with residents. I will pass on your comments to our chef and kitchen team who work hard behind the scenes and make the difference to residents wellbeing everyday.
kind regards
Raj


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Review from S J (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't recommend more than they are doing now as the service is excellent looking after my dad and his dignity has been well looked after. My father is very sporty and would be lovely if there was a gym to be able to keep fit.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for your review, I will pass your comments to the team
Kind regards
Raj


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Review from Becs (Daughter of Resident) published on 18 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my Dad receives day today at the home is immeasurable. We know when we leave him at the home he is well looked after which gives us a lot of comforts. The staff are incredibly patient and kind (even though a little overworked). The staff are friendly to family members too which makes visiting
easier. The open house policy allows for visits at any time of the day. Just as a note - I've marked the facilities as poor, as the outside needs to be fit for purpose for the residents. You cannot get around the grounds in a wheelchair and there are very little options to take a walk anywhere. Improvements should be made.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for taking the time to provide your feedback - our gardens are extensive and paths are wheelchair friendly around the whole home, from the conservatory overlooking the lake round to the front terrace. I will contact you to discuss the best way to support your father getting out into the fresh air.
Kind regards,
Raj Boodhoo.


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Review from E B (Friend of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting this home 4-5 days a week for the past 5 years. It is the most welcoming and comfortable home I visited. All Staff from the receptionist, laundry cleaners, nurses, carers and activity persons are all very willing and helpful. I would have no problems recommending this home to anyone.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for your kind review, we value the comments of our longstanding visitors who see our team care for our residents on a daily basis. I will share your comments with all the staff.
kind regards


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Review from L P (Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall my short stay has been very good but has a few teething problems, especially with communication.

Reply from Raj Boodhoo, General Manager at Barchester Chalfont Lodge Care Home

Thank you for your comments and I appreciate the feedback from your stay. We continuously strive to improve standards, putting in place ways to ensure we learn from our residents experience of our care and facilities.


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Review from T C (Husband of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I loved the way of all the service during my wife's staying period in Chalfont Lodge.

Reply from Alison Titheridge, Customer Relationship Manager at Barchester Chalfont Lodge Care Home

Thank you for your review,
We appreciate your kind words and I will gladly share with the team
kind regards
Alison


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Review from Michael D (Son of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 83-year-old mother who has dementia fell and broke her hip. She endured a torrid month in the hospital and left weak, disorientated and unable to stand let alone walk. Her care home is first class but had limited physio support.


I agreed on an intensive programme of physio which, together with

provision at her other care home was my attempt to try and get mum at least stronger and not wheelchair dependent for the rest of her life.

The transformation has been remarkable - six weeks later and mum is no longer in a wheelchair, walks quite well with a frame and even unaided.


Whilst this positive change isn't down to any one person - it has certainly been a team effort - there is no doubt as to the "lead" physios - have been excellent in helping achieve the excellent progress made.


All visits to Chalfont Lodge have been efficiently handled and all staff have been kind and friendly


Thank you


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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Barchester Chalfont Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 64 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 64 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.915 for Barchester Chalfont Lodge Care Home is calculated as follows: ( (702 Excellents x 5) + (59 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 764 Ratings = 4.915

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Chalfont Lodge Care Home is based on 64 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 64 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Nov 2019

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (103)

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Meet the Team (12)

Raj

Raj Boodhoo

Job Title: General Manager

Joined: 2018

My name is Raj and I am the General Manager here at Chalfont Lodge. I would like to invite you to pop in to say hello anytime.

I have been a registered nurse for over 20 years, I graduated from Kings College, London. I have worked in a variety of health & social care settings throughout my career, including NHS & private hospitals, rehabilitation, long-term care, project management, education & dementia care.

I am committed to delivering the very highest standard of care to residents within the home, offering them an opportunity to enjoy life. I enjoy leading my team in a way in which they are empowered to use their skills, knowledge & experience for the well-being of those we support.


Ovi

Ovi Gall

Job Title: Clinical Deputy Manager

Joined: 2024

Hello! I am Ovi and I am proud to say I am the Clinical Deputy Manager of Chalfont Lodge Care Home. I have progressed from Clinical Lead to my most recent role of Deputy Manager and I am extremely proud to work for Chalfont Lodge.


Myself and our team are really looking forward to welcoming you to our home for a tour, at anytime.


Raluca

Raluca

Job Title: Clinical Lead

Joined: 2016

Hi, I'm Raluca I am the clinical lead for Chalfont Lodge. I’ve been a nurse for over 5 years and I can’t imagine doing anything else!


Maria

Maria Palacious

Job Title: Head Of Turnberry

Joined: 2019

Hello, my name is Maria and I'm the Head of our Turnberry community. I love being a nurse and helping people. I have a wonderful team and love being a part of the Chalfont Lodge Community!


Zorica

Zorica Stevanovic

Job Title: Head of Sunningdale Unit

Joined: 2019

I joined Barchester in 2019 as a carer and have recently been promoted to Head of Sunningdale. I am dedicated to the well-being of our residents and ensuring they receive the best care.


Jacqui

Jacqui Steuer

Job Title: Administrator

Joined: 2017

I joined Barchester in 2017 as an administrator at another nursing home in High Wycombe and recently transferred to Chalfont Lodge. Having raised a family, my career started in the customer service/financial sector, working for various organisations. Having always been a people person, it has been so rewarding getting to know all our lovely residents and families. I love being part of a team that is passionate about providing high-quality care and exceptional service.


Zbigniew 'Zibi'

Zbigniew 'Zibi' Kuczynski

Job Title: Head Chef

Joined: 2014

Hi, I am Zibi and I have been working at Chalfont Lodge since 2014 when I joined as the 2nd chef, during the last 7 years I have got to know our residents well, all the special meals they enjoy and helped to celebrate their special occasions like birthdays and special family days.


I have worked in a variety of places, hotels locally and in VIP private hospitality with the well known chef Michel Roux 


I'm very proud to have been promoted Head Chef here at Chalfont Lodge and look forward to delivering even more fantastic food with my team for the people living and visiting the home.


Ayrton

Ayrton Hooker

Job Title: Head of Maintenance

Joined: 2024

With over seven years of experience in facilities management across diverse sectors, including private care and education, I have developed a strong expertise in overseeing all aspects of maintenance operations. I am passionate about problem-solving and take pride in my ability to address challenges of any scale. Whether it's routine maintenance or more complex issues, I am committed to finding effective, resourceful solutions.


Digir

Digir Kaur

Job Title: Head House Keeper

Joined: 2022

Hi, I'm Dil and I’m the Head housekeeper at Chalfont Lodge. I love making sure the home is a lovely environment for everyone to enjoy!


Kirsty

Kirsty Taylor

Job Title: Activities

Joined: 2024

Although I have recently joined the team at Chalfont Loge I have lots of experience working in the care sector. I am enjoying working with such a great team and nothing makes me happier than to bring joy and laughter to our residents daily life.


Mansukh

Mansukh Chander

Job Title: Physiotherapist

Joined: 2013

Msc, Bsc, MCSP, ACPIN


Hello, I am Mansukh a professionally qualified and specialised physiotherapist with a master’s degree in neurological conditions.


I provide evidence-based rehabilitation and physiotherapy treatment to orthopaedic conditions together with multiple sclerosis, traumatic brain injuries, spinal cord injuries, Parkinson's disease, and post-operative care.


I also support other healthcare professionals for Botox administration, wheelchair assessments and orthotics.


I work closely with my clients and their families, as well as other healthcare professionals to provide holistic treatment in order to achieve the maximum functional results and help clients to achieve their goals.


Isabel

Isabel Swinhoe-Standen

Job Title: Music Therapist

Joined: 2023

Hi, my name is Isabel but go by Izzy. I qualified as a Music Therapist in 2015 from Anglia Ruskin University and lived and worked for some years in Cambridge. I completed my second master's in Mental Health Science in 2020 whilst living in France before moving to Bucks to work across three NHS hospitals specialising in dementia and rehabilitation. I am passionate about the power of music and music therapy for older people and those living with dementia, and about strengthening connections between research and practice. As well as working for Barchester I run community choirs and teach the piano locally and in my spare time, I enjoy yoga and spending time outdoors.