Barchester Chalfont Lodge Care Home

Denham Lane, Chalfont St Peter, Gerrards Cross SL9 0QQ
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9.9 194 Reviews
  • Barchester Chalfont Lodge Care Home, Gerrards Cross
Barchester Chalfont Care Home is on the edge of Gerrards Cross Golf Course, just minutes from the pretty villages of Chalfont St Peter, Chalfont St Giles and Denham.

It sits in magnificent grounds with marvellous views across a picturesque lake and the fine fairways of the golf course; yet close to the M25, M40/A40.

The emphasis is on outstanding care, dignity and choice and how residents live their life.

There is an extensive activities programme, as well as their own music therapist, on-site physiotherapist, hairdresser manicurist and aromatherapist. They provide first-class 24-hour nursing care alongside expert care for people with dementia in the memory lane community.

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Care Provided by Barchester Chalfont Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 106 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Raj Boodhoo (General Manager)
  • Admission Criteria
    • Shared rooms can accomodate either single individuals, or have a second bed for a partner
    • Ages 18+
  • Room Information
    • Single Rooms (84)
    • Couples/Companion Rooms (11)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Barchester Chalfont Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,767

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Chalfont Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Chalfont Lodge Care Home Reviews (194)

Total of 194, showing 161-180
9.9

Barchester Chalfont Lodge Care Home has a Review Score of 9.9 (9.915) out of 10, based on 64 reviews in the last 2 years. Over all time Barchester Chalfont Lodge Care Home has 194 reviews.

Overall Experience

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Date Published

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Review from Keith A (Husband of Resident) published on 19 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was admitted at the end of December 2017 and remained there until her death on 10th February 2018. She was totally dependent on 24-hour help as she could not use her limbs, talk or feed herself.


Throughout this time she was dealt with in a most sensitive and friendly manner. The staff were

also alert to her medical needs and responded with immediate and professional support.


Knowing she was in such a reliable Home gave me the massive support I needed during this tragic and final part of her life. The way they dealt with her death was exemplary.


Thanks to all the staff and their support during this saddest of times.


Reply from Bijal Sheraji, Administrator at Barchester Chalfont Lodge Care Home

Dear Keith, thank you for your lovely review. Your wife was a much-loved resident of the home and the staff were very sad about her passing but we take comfort in the thought that she felt well looked after and hope that all of our residents feel this way about the care we provide.


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Review from Janet P (Wife of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

He seems to be happy and feels at home. Clothes in the wardrobe have been a problem, but this is improving. Please keep it up! We're not sure he gets enough outdoor exercise. We were promised a short daily walk. He does have suitable outdoor clothing. You seem to be looking after his general health
well.

Reply from Bijal Sheraji, Administrator at Barchester Chalfont Lodge Care Home

Hi Janet,


Thank you for your lovely review. We would be happy to meet with you to discuss the facilities and activities and how these can be more tailored to suit your husband's needs.


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Review from James B (Husband of Resident) published on 13 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents of Chalfont Lodge Care Centre are generally facing extremely difficult personal circumstances.


Despite this, the facility manages to maintain an air of "quite a nice hotel" which helps greatly with the resident's dignity.


I hope I never need this kind of support, but if I do I hope I

end up in Chalfont Lodge Care Centre.

Reply from Bijal Sheraji, Administrator at Barchester Chalfont Lodge Care Home

Dear James,


Thank you for your lovely review. I am glad to hear your positive thoughts on Chalfont Lodge and the care we provide our residents.


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Review from Jackie S (Daughter of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As the family of a resident of Chalfont Lodge we booked to have Christmas dinner in the restaurant.


We were warmly welcomed with festive drinks in the lounge/conservatory which had been decorated beautifully and we were able to invite extended family in for a while to ensure we could all see each

other that day.


Six of our party had booked for dinner. The tables were set nicely and the service was excellent - friendly, attentive staff. There were a couple of good choices for each course and the meal was served promptly and came out hot. We all had a very enjoyable Christmas lunch. Without this service/facility we would not have been able to spend some of Christmas together so we are extremely grateful.


We would like to thank all the staff for their hard work - Reception staff for overseeing bookings, Activities staff for the wonderful welcome, Care/Nursing staff for looking after residents, Cleaners/Maintenance/Groundsmen for keeping the place looking good, the Chef/Kitchen staff for working so hard to feed everyone well and of course, management for pulling all this together.


Thank you.


Reply from Bijal Sheraji, Administrator at Barchester Chalfont Lodge Care Home

Dear Jackie,


Thank you for your lovely review, we are happy to hear that your Christmas Lunch with us was an enjoyable experience for yourself and all your guests. Your lovely message will be passed onto all departments. Hopefully we will see you again next year.


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Review from Jean B (Friend of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting Chalfont Lodge Care Centre since early October. From the first time, the atmosphere was of calm and warmth. The staff are unobtrusive quick to respond with concern and care if needed.
This was shown especially shown last weekend to my friend. Today a special buffet lunch was enjoyed
to celebrate a very special birthday. It really made a memorable day for us. Then the care shown to all the residents coming to hear a group of children sing just exceptional. So thank you for the wonderful care knowing she is so well there and happy.

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Review from Arnold H (Husband of Resident) published on 11 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife who has dementia was formerly in a highly rated care home that really couldn't cope when my wife showed signs of aggression due to the care homes GP withdrawing an important medication which the care home didn't inform me of. Now she is in Chalfont Lodge Care Centre and in addition to being
able to care they are also very able to cope.

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Review from Ron S (Friend of Resident) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My good friend has been in the home for 6 months now.
She is 100% happy with everything concerning the care home.
(She had a poor experience in another local care home).
The staff are brilliant. The rooms are very nice.
The home is set in a most beautiful, quiet countryside area.
The food is excellent
and plentiful.
Activities are arranged, twice a day, most days.
I highly recommend Chalfont Lodge for anyone considering caring accommodation for family or friends.
Ten out of ten!

Reply from Bijal Sheraji, Administrator at Barchester Chalfont Lodge Care Home

Hello Ron,


Thank you for your lovely review. We are glad that your friend is finding her experience with Chalfont a better one than she has had previously.


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Review from Mike I (Son of Resident) published on 2 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is a resident at Chalfont Lodge. It was his birthday just before Christmas and we wanted to arrange a celebratory family party for 13 people. The staff at Chalfont Lodge were totally accommodating of our wishes and made the arrangements at this busy time of year.


On the day, the staff had

prepared a lovely table for the family in the dining room. The staff could have done nothing more to make the day a truly memorable celebration - just what we wanted.

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Review from Jayne D (Daughter of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father spent the last 4 months of his life in palliative care at Chalfort Lodge. He settled very well and remained happy throughout his stay, save for a couple of incidents with other residents that could not have been avoided. His key carer was amazing going above and beyond in every aspect of his
welfare and we also felt supported by the team at all stages but especially when the end came and we needed it most. We are grateful for the true care dad received.

Reply from Bijal Sheraji, Administrator at Barchester Chalfont Lodge Care Home

Hello Jayne,
Thank you for your lovely review. From all of the staff at Chalfont Lodge.


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Review from Phyllis G (Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some of the carers need to be told what needs to be done when they come to help.

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Review from Lynn B (Daughter of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not fault the home, the staff, or the care my dad is receiving. However, the thing that has disturbed me immensely, was my son picked my mother up from visiting my dad one afternoon, and there was a funeral directors van parked in front of the main entrance. As my mum was waiting at the lift to
take my dad back to his room, the lift opened and two funeral directors had a deceased resident in a bag, and transferred her through the main entrance, in front of visitors sat with residents, very distressing for all, including my son. Need to address this.

Reply from Bijal Sheraji, Administrator at Barchester Chalfont Lodge Care Home

Dear Lynn,


Thank you for your lovely review. Unfortunately at this moment in time this is the only entrance we have that can be used but I will speak to Emerson and we will see if there is an alternative route that can be used in the future. We are extremely sorry to have put our visitors in that situation and can understand why you found this distressing and for that we sincerely apologise.


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Review from Pauline H (Daughter of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled so well at Chalfont Lodge and is so happy there. The staff are amazing, especially the activity staff team, who are ingenious when it comes to designing both group activities and engaging residents in one to ones.
They are excellent at arranging special theme days - a pamper day was
a huge success this month, and Mum has enjoyed an outing to a local large supermarket with them as well.

Reply from Bijal Sheraji, Administrator at Barchester Chalfont Lodge Care Home

Hi Pauline,


Thank you for your lovely review. We as a team are glad to hear that your Mother is settled and happy with the care she has been receiving. The activities team are brilliant and we always try and aim to create activities that will suit everyone's needs. I am glad to hear your mum and you enjoyed our Pamper day, and due to its success we have been considering holding another similar event and once things are finalised, we will definitely let you know in the meanwhile if you did have suggestions of themed events please do let us know.


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Review from S L (Resident) assisted by family/friend published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The activity group took us out (four residents) to the local supermarket for shopping and then for coffee. We all had a very happy afternoon and the care was excellent.

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Review from S L (Mother of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On 14th of September, there was a boat trip up the river at Henley. It was well thought out and carried out. Much enjoyed by all.
On 23rd of October, four residents were taken to a supermarket in Amersham and afterwards for coffee and cake. A very happy afternoon again.
Well done to the activity ladies.

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Review from A C (Husband of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been wheelchair bound for a year. The team have looked after my wife to the extent that she is happy and contented. Smile predominate.

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Review from John G (Son of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum has been at Chalfont Lodge Care Centre for about 10 months, the change we have seen in her since her arrival has been nothing short of amazing. She is happier, more aware, more engaged and improved in every aspect, physical and emotional. The staff and their commitment to my mum's comfort
and well-being are extraordinary. Living so far away (Australia) it is a huge comfort to know that she is in the best place possible

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Review from Jeanie P (Granddaughter of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chalfont Lodge Care Centre has such good care that I've seen my grandma improve in leaps and bounds. The atmosphere is stimulating and she is always clean, dressed and tidy. Chalfont Lodge has brilliant facilities and activities, so our family knows when we're not visiting our grandma/mum/sister is
enjoying herself and staying active.

Reply from Bijal Sheraji, Administrator at Barchester Chalfont Lodge Care Home

Thank you for the lovely review Jeanie, we are happy that Grandma is enjoying her stay with us.


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Review from Pauline H (Daughter of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our mum has been in Chalfont Lodge her quality of life has improved no end.
The staff are amazing and very kind and caring. We cannot thank, praise everyone at Chalfont Lodge enough for taking such good care of our dear mum she is very happy.

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Review from O B (Daughter of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has a strong personality which her illness transforms into so-called 'challenging behaviour'. For this reason other care facilities have previously turned their backs on her, sometimes quite cruelly.
From the time of her assessment for Chalfont Lodge (personally by the manager) she has been
treated as an individual, with kindness and understanding and enabled to regain her dignity. Best is the feeling that staff in all roles see through the problems arising from age and infirmity to the lovely lady that my mother still is - and can sometimes helpfully remind me of that. After previous tribulations it is a great relief to know that she is now valued and well cared for in a happy environment that also offers high standards of cleanliness and catering. All this despite issues with staff retention and recruitment, which afflict the care system (as currently organised) as a whole.

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Review from Valerie F (Wife of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late husband was a resident from the end of July to the day he died (28th of August 2016). He was very happy in his room and could see me arriving by car. The staff were based outside his room so could see when help was needed. Nursing care good. Had to be tube fed. I came to two activities during
his stay which I enjoyed. All staff very friendly.

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Current Review Score: 9.9 (9.915)

Overview of Review Score

The Review Score of 9.9 (9.915) out of 10 for Barchester Chalfont Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 64 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 64 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.915 for Barchester Chalfont Lodge Care Home is calculated as follows: ( (702 Excellents x 5) + (59 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 764 Ratings = 4.915

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Chalfont Lodge Care Home is based on 64 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 106 registered maximum number of service users is 21.2, which has been reached with 64 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Nov 2019

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (103)

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Meet the Team (12)

Raj

Raj Boodhoo

Job Title: General Manager

Joined: 2018

My name is Raj and I am the General Manager here at Chalfont Lodge. I would like to invite you to pop in to say hello anytime.

I have been a registered nurse for over 20 years, I graduated from Kings College, London. I have worked in a variety of health & social care settings throughout my career, including NHS & private hospitals, rehabilitation, long-term care, project management, education & dementia care.

I am committed to delivering the very highest standard of care to residents within the home, offering them an opportunity to enjoy life. I enjoy leading my team in a way in which they are empowered to use their skills, knowledge & experience for the well-being of those we support.


Ovi

Ovi Gall

Job Title: Clinical Deputy Manager

Joined: 2024

Hello! I am Ovi and I am proud to say I am the Clinical Deputy Manager of Chalfont Lodge Care Home. I have progressed from Clinical Lead to my most recent role of Deputy Manager and I am extremely proud to work for Chalfont Lodge.


Myself and our team are really looking forward to welcoming you to our home for a tour, at anytime.


Raluca

Raluca

Job Title: Clinical Lead

Joined: 2016

Hi, I'm Raluca I am the clinical lead for Chalfont Lodge. I’ve been a nurse for over 5 years and I can’t imagine doing anything else!


Maria

Maria Palacious

Job Title: Head Of Turnberry

Joined: 2019

Hello, my name is Maria and I'm the Head of our Turnberry community. I love being a nurse and helping people. I have a wonderful team and love being a part of the Chalfont Lodge Community!


Zorica

Zorica Stevanovic

Job Title: Head of Sunningdale Unit

Joined: 2019

I joined Barchester in 2019 as a carer and have recently been promoted to Head of Sunningdale. I am dedicated to the well-being of our residents and ensuring they receive the best care.


Jacqui

Jacqui Steuer

Job Title: Administrator

Joined: 2017

I joined Barchester in 2017 as an administrator at another nursing home in High Wycombe and recently transferred to Chalfont Lodge. Having raised a family, my career started in the customer service/financial sector, working for various organisations. Having always been a people person, it has been so rewarding getting to know all our lovely residents and families. I love being part of a team that is passionate about providing high-quality care and exceptional service.


Zbigniew 'Zibi'

Zbigniew 'Zibi' Kuczynski

Job Title: Head Chef

Joined: 2014

Hi, I am Zibi and I have been working at Chalfont Lodge since 2014 when I joined as the 2nd chef, during the last 7 years I have got to know our residents well, all the special meals they enjoy and helped to celebrate their special occasions like birthdays and special family days.


I have worked in a variety of places, hotels locally and in VIP private hospitality with the well known chef Michel Roux 


I'm very proud to have been promoted Head Chef here at Chalfont Lodge and look forward to delivering even more fantastic food with my team for the people living and visiting the home.


Ayrton

Ayrton Hooker

Job Title: Head of Maintenance

Joined: 2024

With over seven years of experience in facilities management across diverse sectors, including private care and education, I have developed a strong expertise in overseeing all aspects of maintenance operations. I am passionate about problem-solving and take pride in my ability to address challenges of any scale. Whether it's routine maintenance or more complex issues, I am committed to finding effective, resourceful solutions.


Digir

Digir Kaur

Job Title: Head House Keeper

Joined: 2022

Hi, I'm Dil and I’m the Head housekeeper at Chalfont Lodge. I love making sure the home is a lovely environment for everyone to enjoy!


Kirsty

Kirsty Taylor

Job Title: Activities

Joined: 2024

Although I have recently joined the team at Chalfont Loge I have lots of experience working in the care sector. I am enjoying working with such a great team and nothing makes me happier than to bring joy and laughter to our residents daily life.


Mansukh

Mansukh Chander

Job Title: Physiotherapist

Joined: 2013

Msc, Bsc, MCSP, ACPIN


Hello, I am Mansukh a professionally qualified and specialised physiotherapist with a master’s degree in neurological conditions.


I provide evidence-based rehabilitation and physiotherapy treatment to orthopaedic conditions together with multiple sclerosis, traumatic brain injuries, spinal cord injuries, Parkinson's disease, and post-operative care.


I also support other healthcare professionals for Botox administration, wheelchair assessments and orthotics.


I work closely with my clients and their families, as well as other healthcare professionals to provide holistic treatment in order to achieve the maximum functional results and help clients to achieve their goals.


Isabel

Isabel Swinhoe-Standen

Job Title: Music Therapist

Joined: 2023

Hi, my name is Isabel but go by Izzy. I qualified as a Music Therapist in 2015 from Anglia Ruskin University and lived and worked for some years in Cambridge. I completed my second master's in Mental Health Science in 2020 whilst living in France before moving to Bucks to work across three NHS hospitals specialising in dementia and rehabilitation. I am passionate about the power of music and music therapy for older people and those living with dementia, and about strengthening connections between research and practice. As well as working for Barchester I run community choirs and teach the piano locally and in my spare time, I enjoy yoga and spending time outdoors.