The staff are the stars. Nothing is too much of a problem.
R K (Son-in-law of Resident)
we have seen a complete transformation in his health and mental well-being.
C P (Son of Resident)
the management is top draw, always on hand to talk to you about any concerns
Kevin W (Son-in-law of Resident)
Denham Manor has a large car park, available for visitors.
Denham Manor has a Review Score of 9.9 (9.907) out of 10, based on 29 reviews in the last 2 years. Over all time Denham Manor has 75 reviews.
Review from Neil C (Son-in-law of Resident) published on 24 March 2025
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Reply from Home Manager, Home Manager at Denham Manor
Many thanks for your lovely comments, our team is dedicated to ensuring every resident feels safe, happy, and well looked after, and it's great to hear that this has been your experience and that your mother-in-law has settled with us at Denham Manor, having those personal items in her room is so important and we want it to feel like home for her so we are pleased we could help to make this happen. We are also looking forward to the weather getting better so we can enjoy time outside together in our lovely gardens.
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Review from Tim S (Son-in-law of Resident) published on 24 March 2025
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Reply from Home Manager, Home Manager at Denham Manor
Thank you for taking the time to leave us a review about your mum's stay with us after her fall, we appreciate all of your feedback and this has been shared with the team.
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Review from Karen C (Daughter of Resident) published on 19 March 2025
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Reply from Home Manager, Home Manager at Denham Manor
Many thanks for taking the time to leave us a review and for your lovely comments about our home, team and the care your mum is receiving, we are pleased she likes her room and our gardens and hope she will get to enjoy them more as the weather improves. Your feedback has been shared with the whole team who will be delighted to receive it.
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Review from J H (Friend of Resident) published on 25 February 2025
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Reply from Home Manager, Home Manager at Denham Manor
Many thanks for taking the time to leave us a review and for your lovely comments about your visits to our home and the care your friend is receiving, we look forward to seeing you again soon for your weekly visit and will share your feedback with the whole team.
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Review from Victoria S (Daughter of Resident) published on 21 February 2025
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Reply from Home Manager, Home Manager at Denham Manor
Thank you so much for your lovely feedback, our team is dedicated in providing compassionate care and ensuring every resident is happy in our home and feels part of our family and we're glad you feel welcomed when visiting and our care has given you peace of mind, we are always here to help and support as needed, we appreciate you taking the time to leave us a review.
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Review from P D (Son of Resident) published on 4 February 2025
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Reply from Home Manager, Home Manager at Denham Manor
Thank you for taking the time to leave such a wonderful review. We're thrilled to hear that your mother feels at home at Denham Manor and is receiving such great care. Providing exceptional care and support to both our residents and their families is extremely important to us. Your kind comments have been passed on to the team who will be delighted to hear your feedback.
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Review from Tracy T (Friend of Resident) published on 27 January 2025
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Reply from Home Manager, Home Manager at Denham Manor
Thank you for your kind words, caring for your friend was an honour for our team, and we're glad you felt welcomed when visiting. Your gratitude truly touches us, and we're pleased we could help to make things easier.
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Review from Susie M (Daughter of Resident) published on 15 January 2025
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Reply from Home Manager, Home Manager at Denham Manor
Thank you so much for your lovely feedback. It means the world to us that we could help your lovely mother and family when you had to make this difficult decision and that we made it as seamless as possible for you all. We welcomed seeing your family and your dog during your visits. To hear that your mother was happy is extremely important to us as our team is dedicated to ensuring every resident feels safe, happy, and cared for, as well as their loved ones and it's good to hear that this has been your experience.
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Review from Lorna H (Friend of Resident) published on 6 January 2025
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Reply from Home Manager, Home Manager at Denham Manor
Thank you so much for your wonderful review, it means so much to our team to receive this kind of feedback! We're so sorry for your loss and we hope we could make your friend's time at Denham Manor as comfortable as possible - we're so glad to hear that she liked being here and we really appreciate you sharing this with us. Your recognition of our compassion and dedication means the world to us - our team will be moved by your kind words!
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Review from Rachel H (Granddaughter of Resident) published on 10 December 2024
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Reply from Home Manager, Home Manager at Denham Manor
Thank you so much for your kind words, Rachel! We're delighted to hear that Denham Manor has been the perfect choice for your relative. Our team is dedicated to providing the best care and support for both our residents and their loved ones, and we hope we've been able to make this difficult transition easier for you. We'll pass on your lovely comments to our team.
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Review from Thomas H (Grandson of Resident) published on 10 December 2024
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Reply from Home Manager, Home Manager at Denham Manor
Thank you so much for your wonderful review, Thomas. We're so pleased that your relative is happy at Denham Manor and feels safe and well looked after by our team. We work hard to provide a warm and supportive environment, and it's so rewarding to know that our efforts have made such a positive difference. We truly appreciate your trust and your kind words about our team - they will be delighted to hear your feedback.
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Review from Sharon H (Daughter-in-law of Resident) published on 18 November 2024
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Reply from Home Manager, Home Manager at Denham Manor
Thank you for taking the time to leave us such a lovely review. We're delighted to hear that your mother-in-law is receiving such great care at Denham Manor. The care and services we deliver as a team to our residents and their loved ones are extremely important to us. I will pass on your kind comments to the whole team.
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Review from D P (Son of Resident) published on 1 November 2024
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Reply from Home Manager, Home Manager at Denham Manor
Thank you for taking the time to leave us such a lovely review. We're happy to hear that your father is receiving great care at Denham Manor. We will pass on your kind comments to the whole team.
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Review from M P (Daughter of Resident) published on 26 September 2024
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Reply from Chris Ashton, Home Manager at Denham Manor
Thank you for your kind words and recognition of the team at Denham Manor. We are really sorry for your loss. We hope we made your father's stay with us comfortable and would like to pass on our condolences on hearing of his passing.
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Review from Y K (Son of Resident) published on 28 August 2024
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Reply from Home Manager, Home Manager at Denham Manor
Thank you for your kind words, it's our privilege to look after Mum and we're glad your family are happy they chose Denham Manor!
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Review from C P (Son of Resident) published on 21 June 2024
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Reply from Home Manager, Home Manager at Denham Manor
Thank you, we are so delighted to read your wonderful comments about the care your dad is receiving at Denham Manor and the positive impact thereafter, the team were thrilled with your feedback as we strive for personalised-centred care for all our lovely residents, thank you from the heart from everyone within the Aria family.
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Review from Eleanor W (Daughter of Resident) published on 28 May 2024
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Reply from Home Manager, Home Manager at Denham Manor
Thank you for taking the time to leave us a review, and we are pleased you and your family were supported during this time. We are very sorry for your loss. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team at Denham Manor.
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Review from Karen C (Daughter of Resident) published on 13 May 2024
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Reply from Home Manager, Home Manager at Denham Manor
Thank for taking the time to leave us a review. The care and services we deliver as a team to our residents and families is extremely important to us, we are delighted you have chosen Denham Manor. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from Kevin W (Son-in-law of Resident) published on 12 April 2024
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Reply from Home Manager, Home Manager at Denham Manor
Thank you for your review of Denham Manor. We are very sorry for your loss. We hope we made your father-in-law's time here as peaceful as possible. We consider everyone in our home part of one family and the quality of care is as important as the warmth of the community. Your kind words are much appreciated and will be shared with the whole team at Denham Manor.
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Review from R K (Son-in-law of Resident) published on 7 March 2024
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Reply from Home Manager, Home Manager at Denham Manor
We are pleased to hear your search for a care home for your mother-in-law led you to Denham Manor. We are delighted to hear your positive feedback and that she is happy and thriving. We appreciate your words of kindness which are very much appreciated. Individual care of our residents is of utmost importance to us. The team will be delighted to hear your feedback.
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The Review Score of 9.9 (9.907) out of 10 for Denham Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.907 for Denham Manor is calculated as follows: ( (306 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 333 Ratings = 4.907
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Denham Manor is based on 29 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 29 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Dec 2019
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Job Title: Home Manager
Joined: 2023
I have been a Registered General Nurse for over 30 years and after I finished working as an NHS Staff Nurse/Charge Nurse, I started a service called Hospital at Home at Watford General Hospital over 25 years ago. This service looks after people in their homes or dedicated nursing homes and is still going strong today.
I have held various senior roles including Chief Operation Office, Head of Care and Operations and Company Director for large and smaller care home operators.
My days are very varied and as a Manager of a very busy care home, I am responsible for the day-to-day management ensuring the best possible care for those living in our community. With the experience I have, I ensure I share this knowledge with my team in order to deliver great care.
The most joy I get from my role is seeing our residents enjoy meaningful engagement and seeing our staff enjoying their roles in caring for our residents. I believe we give all we can with compassion and love. I am proud to say my team have shown me they both care and love.
My biggest achievement is my family. I have been married to Lesley for 31 years and have two amazing daughters, Rachel, a teacher and Daisy, doing a science PhD. Rachel is married to Tom, a firefighter and has blessed us with a grandson. Daisy is engaged to Aidan, who works in recruitment. Both have dogs, Cissy and Lolly who are very much part of the family.
I love working in the care industry and feel privileged to look after those who need care. I live in Rickmansworth, which although classified as being in Hertfordshire is only 5 miles away. I love this area, as there is so much greenery and beautiful walks to do. I am a keen gardener and nature photographer.
I am a huge Manchester United fan, having been born in Stockport, Manchester and still playing football at my tender age! Family are massively important to me and I pass those values onto my staff.