The staff are the stars. Nothing is too much of a problem.
R K (Son-in-law of Resident)
we have seen a complete transformation in his health and mental well-being.
C P (Son of Resident)
the management is top draw, always on hand to talk to you about any concerns
Kevin W (Son-in-law of Resident)
Denham Manor has a large car park, available for visitors.
Denham Manor has a Review Score of 9.9 (9.907) out of 10, based on 29 reviews in the last 2 years. Over all time Denham Manor has 75 reviews.
Review from Simon J (Son of Resident) published on 7 March 2024
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Reply from Home Manager, Home Manager at Denham Manor
Thank you for taking the time to leave us a review and for your kind words about our team and the care your dad received at Denham Manor. We are sorry for your loss. It is wonderful to hear we made his time here a positive experience for the whole family. Your feedback will be shared with the team.
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Review from D W (Daughter of Resident) published on 29 February 2024
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Reply from Home Manager at Denham Manor
Thank you for your kind words and recognition of the team at Denham Manor. We are very sorry for your loss, we hope we made your mum's time here as peaceful as possible. We would like to thank you for your words of kindness which are very much appreciated. Individual care of our residents is of utmost importance to us. The team at Denham Manor will be delighted to hear your feedback.
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Review from J H (Son of Resident) published on 12 December 2023
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Reply from Home Manager, Home Manager at Denham Manor
Thank you for taking the time to leave us a review and for your wonderful comments about our home and team. It is lovely to hear that your mother has settled in and that you are happy with the care she has been receiving. Your comments have been passed on to the team, who will be delighted to hear your feedback.
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Review from Tracey H (Daughter of Resident) published on 11 September 2023
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Reply from Home Manager, Home Manager at Denham Manor
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great personalised care at Denham Manor and that she is enjoying the activities and food. I will pass on your kind comments to the whole team.
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Review from Graham H (Partner of Resident) published on 24 August 2023
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Reply from Home Manager, Home Manager at Denham Manor
Thank you Graham for taking the time to leave us a review and for your lovely comments and recognition of the team at Denham Manor. Your feedback will be shared with the team.
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Review from Peter J (Son of Resident) published on 17 July 2023
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Thank you for taking the time to leave us a review and for your wonderful comments about our home. It is lovely to hear that your mother is very happy and settled at Denham Manor. Your feedback will be shared with the team.
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Review from M G (Resident) assisted by family/friend published on 23 June 2023
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Reply from Home Manager at Denham Manor
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you had such a good experience during your stay at Denham Manor and we welcome you back to our home in the future. Thank you again for the review and all your kind comments will be passed on to the team.
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Review from Scott M (Son of Resident) published on 24 April 2023
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Reply from Home Manager at Denham Manor
Thank you Scott for your kind words and recognition of the team at Denham Manor. We are really sorry for your loss and we hope we made your mother’s time as peaceful as possible. Your comments will be passed on to the team.
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Review from Jane A (Daughter of Resident) published on 24 April 2023
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Reply from Home Manager at Denham Manor
On behalf of the Denham Manor team, we would like to thank you for your positive feedback, Jane. We hope we made his stay with us comfortable and would like to pass on our condolences on hearing of his passing, he will be missed by us all. Your kind feedback will be passed on to the team.
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Review from Katy P (Daughter of Resident) published on 2 March 2023
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Reply from Home Manager, Home Manager at Denham Manor
Thank you for sharing your positive experience with Denham Manor, Katy. We are honoured to have had the opportunity to care for your father during the final year and a half of his life and we are sorry for your loss. We are pleased to hear that our staff provided your father with kind, respectful, and caring support. We appreciate your kind words about our welcoming environment and positive attitudes from our staff, including our nurses, carers, maintenance, and office staff - we will continue to work hard to maintain this level of care and positive atmosphere. Thank you for choosing Denham Manor, and we wish you and your family all the best. Your comments have been passed on to the team.
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Review from Nicola G (Granddaughter of Resident) published on 10 February 2023
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Reply from Home Manager, Home Manager at Denham Manor
We are so delighted to read your wonderful comments about the care your Grandad receives at Denham Manor and pleased that we are able to help your Grandad through his loss. The team join me in thanking you for your positive comments.
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Review from Aimee R (Granddaughter of Resident) published on 1 February 2023
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Reply from Home Manager, Home Manager at Denham Manor
Thank you for your kind words and recognition of the team at Denham Manor - what you are doing for your granddad Aimee is beautiful, we are fully in support of your family. The team were thrilled with your feedback as we strive for person-centred care for all our lovely residents.
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Review from Patricia R (Daughter of Resident) published on 20 January 2023
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Reply from Home Manager, Home Manager at Denham Manor
Thank you, Patricia, for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care and activities at all times. Your festive feedback will be passed on to the team.
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Review from Mary S (Daughter of Resident) published on 19 January 2023
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Reply from Home Manager, Home Manager at Denham Manor
Thank you, Mary; we are so pleased to read your wonderful comments about the care your mother receives at Denham Manor; the team were thrilled with your feedback as we strive for person-centred care for all our lovely residents.
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Review from I A (Son-in-law of Resident) published on 9 January 2023
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Reply from Home Manager, Home Manager at Denham Manor
On behalf of the Denham Manor team, we would like to thank you for your feedback. Thank you again for your review.
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Review from Stephanie E (Daughter of Resident) published on 10 August 2022
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Reply from Home Manager, Home Manager at Denham Manor
Thank you Stephanie for your kind words and recognition of the team at Denham Manor. We are really sorry for your loss, and we hope we made your mother's last couple of weeks as peaceful as possible. Your comments will be passed on to the team.
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Review from Jacqueline H (Daughter of Resident) published on 27 July 2022
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Reply from Home Manager, Home Manager at Denham Manor
Thank you for your lovely review of Denham Manor. We are sorry for your loss but glad we were of some comfort to you and your family during this time. Thank you again for taking the time to leave us five stars and recommend us to others.
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Review from Janet S (Daughter of Resident) published on 27 May 2022
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Reply from Home Manager at Denham Manor
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that Dad is receiving such great care at Denham Manor, that he is comfortable and happy and enjoying his surroundings. I will pass on your kind comments to the whole team.
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Review from Emily C (Daughter of Resident) published on 3 May 2022
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Reply from Home Manager, Home Manager at Denham Manor
We are so pleased to read your wonderful comments about the care your mum received, how she is getting on so well at Denham Manor and your experience of the team here, who always try to go above and beyond to know what our residents need. These wonderful comments will be passed on to the whole team.
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Review from Beverley M (Daughter-in-law of Resident) published on 3 May 2022
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Reply from Home Manager at Denham Manor
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother-in-law is receiving such great care at Denham Manor and that your experience is such a positive one. I will pass on your kind comments to the whole team.
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The Review Score of 9.9 (9.907) out of 10 for Denham Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.907 for Denham Manor is calculated as follows: ( (306 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 333 Ratings = 4.907
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Denham Manor is based on 29 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 29 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Dec 2019
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Job Title: Home Manager
Joined: 2023
I have been a Registered General Nurse for over 30 years and after I finished working as an NHS Staff Nurse/Charge Nurse, I started a service called Hospital at Home at Watford General Hospital over 25 years ago. This service looks after people in their homes or dedicated nursing homes and is still going strong today.
I have held various senior roles including Chief Operation Office, Head of Care and Operations and Company Director for large and smaller care home operators.
My days are very varied and as a Manager of a very busy care home, I am responsible for the day-to-day management ensuring the best possible care for those living in our community. With the experience I have, I ensure I share this knowledge with my team in order to deliver great care.
The most joy I get from my role is seeing our residents enjoy meaningful engagement and seeing our staff enjoying their roles in caring for our residents. I believe we give all we can with compassion and love. I am proud to say my team have shown me they both care and love.
My biggest achievement is my family. I have been married to Lesley for 31 years and have two amazing daughters, Rachel, a teacher and Daisy, doing a science PhD. Rachel is married to Tom, a firefighter and has blessed us with a grandson. Daisy is engaged to Aidan, who works in recruitment. Both have dogs, Cissy and Lolly who are very much part of the family.
I love working in the care industry and feel privileged to look after those who need care. I live in Rickmansworth, which although classified as being in Hertfordshire is only 5 miles away. I love this area, as there is so much greenery and beautiful walks to do. I am a keen gardener and nature photographer.
I am a huge Manchester United fan, having been born in Stockport, Manchester and still playing football at my tender age! Family are massively important to me and I pass those values onto my staff.