The staff are the stars. Nothing is too much of a problem.
R K (Son-in-law of Resident)
we have seen a complete transformation in his health and mental well-being.
C P (Son of Resident)
the management is top draw, always on hand to talk to you about any concerns
Kevin W (Son-in-law of Resident)
Denham Manor has a large car park, available for visitors.
Denham Manor has a Review Score of 9.9 (9.907) out of 10, based on 29 reviews in the last 2 years. Over all time Denham Manor has 75 reviews.
Review from J P (Daughter of Resident) published on 8 March 2022
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Thank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from Adelina P (Daughter of Resident) published on 4 March 2022
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Reply from Home Manager, Home Manager at Denham Manor
Many thanks for your positive review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from Theresa F (Friend of Resident) published on 4 March 2022
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Reply from Home Manager, Home Manager at Denham Manor
Thank you for your lovely comments. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.
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Review from A A (Husband of Resident) published on 24 February 2022
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Review from Natalie T (Daughter of Resident) published on 1 February 2022
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Review from D S (Partner of Resident) published on 28 January 2022
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Review from Fran R (Daughter of Resident) published on 28 January 2022
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Review from L W (Granddaughter of Resident) published on 28 January 2022
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Review from Maureen J (Next of Kin) published on 28 January 2022
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Review from Simon B (Son of Resident) published on 28 January 2022
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Review from L F (Daughter of Resident) published on 19 January 2021
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Review from Richard C (Son of Resident) published on 4 January 2021
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Review from J N (Resident) published on 9 September 2020
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Review from R M (Daughter of Resident) published on 2 July 2020
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Review from K M (Resident) assisted by family/friend published on 9 January 2020
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Review from Graham W (Son of Resident) published on 4 December 2019
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Review from Arthur D (Husband of Resident) published on 30 October 2019
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Review from P L (Daughter of Resident) published on 2 October 2019
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Review from V E (Daughter of Resident) published on 26 September 2019
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Review from J W (Daughter of Resident) published on 18 September 2019
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The Review Score of 9.9 (9.907) out of 10 for Denham Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.907 for Denham Manor is calculated as follows: ( (306 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 333 Ratings = 4.907
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Denham Manor is based on 29 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 29 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Dec 2019
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Job Title: Home Manager
Joined: 2023
I have been a Registered General Nurse for over 30 years and after I finished working as an NHS Staff Nurse/Charge Nurse, I started a service called Hospital at Home at Watford General Hospital over 25 years ago. This service looks after people in their homes or dedicated nursing homes and is still going strong today.
I have held various senior roles including Chief Operation Office, Head of Care and Operations and Company Director for large and smaller care home operators.
My days are very varied and as a Manager of a very busy care home, I am responsible for the day-to-day management ensuring the best possible care for those living in our community. With the experience I have, I ensure I share this knowledge with my team in order to deliver great care.
The most joy I get from my role is seeing our residents enjoy meaningful engagement and seeing our staff enjoying their roles in caring for our residents. I believe we give all we can with compassion and love. I am proud to say my team have shown me they both care and love.
My biggest achievement is my family. I have been married to Lesley for 31 years and have two amazing daughters, Rachel, a teacher and Daisy, doing a science PhD. Rachel is married to Tom, a firefighter and has blessed us with a grandson. Daisy is engaged to Aidan, who works in recruitment. Both have dogs, Cissy and Lolly who are very much part of the family.
I love working in the care industry and feel privileged to look after those who need care. I live in Rickmansworth, which although classified as being in Hertfordshire is only 5 miles away. I love this area, as there is so much greenery and beautiful walks to do. I am a keen gardener and nature photographer.
I am a huge Manchester United fan, having been born in Stockport, Manchester and still playing football at my tender age! Family are massively important to me and I pass those values onto my staff.