The Heights

5 Langley Close, Downley, High Wycombe HP13 5US
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9.7 85 Reviews
  • The Heights, High Wycombe
The Heights is a friendly, bright and welcoming care home situated within the town of High Wycombe. Offering nursing and dementia nursing care, the dedicated and enthusiastic care team are committed to getting to know each resident and celebrating their uniqueness.

Rated Outstanding by the CQC (February 2019), everyone at The Heights is committed to putting care and kindness at the heart of all they do.

There is an attractive enclosed garden where residents can enjoy the fresh air at their leisure, socialising and relaxing as they wish. Welcoming communal areas have been created throughout the home giving individuals the chance to socialise as they wish.

Activities at The Heights are interesting, encourage reminiscence and are dementia friendly. There is always a varied calendar of events on offer, which are organised by the dedicated activity co-ordinator.

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Care Provided by The Heights

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Tatree Preece (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Heights

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,884
    • Self-Funded Nursing Dementia Care from £2,029
    • RESPITE Self-Funded Nursing Care from £2,167
    • RESPITE Self-Funded Nursing Dementia Care from £2,334

  • Respite fees are quoted on an individual basis.
  • (these prices are only a guideline, please contact The Heights to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Heights Reviews (85)

Total of 85, showing 1-20
9.7

The Heights has a Review Score of 9.7 (9.697) out of 10, based on 18 reviews in the last 2 years. Over all time The Heights has 85 reviews.

Overall Experience

  • 67
  • 17
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Date Published

85
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Review from J L (Wife of Resident) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Activity team always make me feel wanted, happy and secure with my husband. It helps me to cope with his dementia which is very hard to manage at times. I can feel anxious but they help reverse that and make me happy.

Reply from Steph Palmer, Sales Team Manager at The Heights

Thank you so much for leaving a 5-star review, J L. So glad to read that the team at The Heights make you happy to be included with activities with your husband.


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Review from M J (Friend of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting a friend, very welcoming, excellent staff. Over a period and a birthday party for a friend.

Reply from Steph Palmer, Sales Team Manager at The Heights

Thank you for leaving us a rewview, M J. So glad that you found The Heights so welcoming.


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Review from Judith S (Daughter of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was honoured to be asked to be a judge in The Heights Talent Show. It was a most enjoyable event for us all. The activities team worked hard to put on a really good show and the participants were very good and you could see the joy in their faces and how happy they were to take part. The bar was high
and I wanted to give everyone ten points! My mum really enjoyed the day and mostly we all had a lot of fun. Thank you to everyone for putting this great event together.

Reply from Steph Palmer, Sales Team Manager at The Heights

Thank you for taking the time to write us a review. We are so glad that you and your Mum enjoyed the talent show at The Heights.


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Review from John M (Friend of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was immediately impressed when I walked into The Heights Care Home. Greeted as I arrived with a smile. The place was warm and clean. There was a nice atmosphere, it was friendly and caring.

Reply from Steph Palmer, Sales Team Manager at The Heights

Thank you for taking the time to leave us a review, J M. We are glad that you were so quickly impressed with The Heights.


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Review from Audrey C (Friend of Resident) published on 5 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited The Heights on several occasions. In the past I have visited many care residencies. The Heights is one of the best care homes I have visited. Its spacious lounge is well laid out with comfortable furnishing and tasteful decorations. Patients' rooms are kept clean and tidy. The whole building
and gardens are kept in excellent condition. Every member of staff shows kindness, compassion, patience and understanding when dealing with residents. They are kind and friendly to visitors. They deserved to be recognised for their commitment to what must be a very difficult job.

Reply from Steph Palmer, Sales Team Manager at The Heights

Thank you so much for writing us a review, A C. Over the moon to know that The Heights is one of the best Homes you have visited.


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Review from T H (Wife of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at The Heights for almost six months. It was hard to let others help him, but I soon realised that he's got a lovely home, where he can be loomed after safer than I could keep him. The caring staff are fantastic. In fact, all of the staff are great, especially the friendly receptionists
and the excellent entertainment manager. I definitely recommend this home.

Reply from Steph Palmer, Sales Team Manager at The Heights

Thank you for submitting a review. We are so glad to know that you recommend The Heights.


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Review from Suzy D (Daughter of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely summer BBQ this afternoon. Good entrainment, food and drink. Thank you to all the staff. Care here is always good, catering for all care and nursing needs. My dad is happy even though his family cannot be with him all the time.

Reply from Steph Palmer, Sales Team Manager at The Heights

Thank you very much for your review, S D. We are glad that your Dad is happy at The Heights and that you enjoyed the summer BBQ.


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Review from Colin R (Friend of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The summer BBQ was a great afternoon with the chef and his team of helpers doing a lovely spread.
There was a very good celebrity impersonator who managed to get the residents and guests to sing away and stir up fond memories.
Every member of staff went over and above their duties to ensure the residents
were well attended to and had a lovely time.

Reply from Steph Palmer, Sales Team Manager at The Heights

Thank you for your 5-star review. We are glad that you enjoyed the afternoon BBQ at The Heights.


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Review from S S (Daughter of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most impressive (and important) thing about this care home is the staff. From my very first visit, they have all shown a high level of compassion and care and do all that they can to make the experience as positive as it can be for both residents and visitors. They make the effort to get to know
the residents and their families and always make you feel welcome when you visit your loved one.
A particular thank you to the entertainment team for the weekly Bingo sessions that coincide with my visit to my Dad (and for saving me a seat every week!)
It is a great comfort to know that my Dad is being cared for by such a friendly and compassionate team.

Reply from Steph Palmer, Sales Team Manager at The Heights

Thank you so much for your review. Very glad that you feel so welcome at The Heights when visiting your Dad and we're glad that you enjoy the bingo!


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Review from D F (Husband of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife only entered The Heights under the illusion of being a respite visitor as she refused it being a permanent issue.
After that she was told she couldn't go back home for safety reasons due to her condition. She wasn't happy but has accepted the situation, helped by the compassionate staff.

Reply from Steph Palmer, Sales Team Manager at The Heights

Thank you for your 5-star review. We are glad that you have found the staff so compassionate in your and your wife's change of situation.


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Review from J W (Wife of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Heights is like a second home to me, with the wonderful staff a second family since my husband became a resident 2 and a half years ago. He lives in his own silent world and is unable to walk, but he is treated with much kindness, respect, patience and understanding. I cannot thank everyone enough.
The current managerial team are very approachable and have made considerable improvement to the running of the home. Relatives meetings are more frequent, with family members encouraged to attend so issues can be discussed and our voices heard. Increasing the number of carers in each house is often raised. The activity team continue to entertain the residents with their fun and games and more weekend activities have been introduced. We were recently treated to an amazing group of singers who sang well-known songs. My own family and I are so grateful to the heights for making us feel so welcome with their warmth and friendship. A huge thank you to everyone, you are all very much appreciated.

Reply from Steph Palmer, Sales Team Manager at The Heights

Thank you so much for taking the time to write us such a detailed review. We are so glad that you feel so welcome at The Heights when visiting your husband.


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Review from Nick K (Husband of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This particular home feels more cosy and intimate than others. Particular positives are the activities, which occur every day and normally include residents from all the houses, and includes those that cannot partake but are included for stimulation. This is due to the activities manager's positive
and interactive attitude. Other outstanding notes are the carers and their positive, happy attitude to residents, whether bedbound or not. Without these positives I may have chosen a different home, but am glad that this is where my wife resides and would give it 10/10 for these items alone.

Reply from Steph Palmer, Sales Team Manager at The Heights

Thank you for your positive review, N K. We are glad that you find The Heights cosy and notice the happy attitude of the carers and activities.


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Review from P A (Daughter of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father, age 103 spent the last 6 months of his life in The Heights, House 5. The staff of House 5 were amazing, caring people, who showed respect and kindness to my Dad. He formed a great relationship with several of them/ The carers and nurses work so well together. The residents are encouraged
to be out of bed and to join in with meals and the excellent entertainment downstairs.
This nursing home is excellent.
I would particularly like to mention two members of the care staff, two members of the nursing staff, and the entertainer and express sincere thanks to them and all the staff.

Reply from Steph Palmer, Sales Team Manager at The Heights

Thank you for taking the time to write us a review, it is so lovely to hear what a great relationship he had with the staff. Your comments are so appreciated.


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Review from O S (Wife of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted to The Heights in January of this year he was immediately made welcome and felt at home. Myself and all the members of the family were treated with kindness and respect. He gradually deteriorated untiled he became bed-bound and nonverbal but was always kept clean and the staff
went above and beyond when trying to feed him. It was easy for me to feel part of a second family and feel there are not enough words to express my thanks and gratitude for all they did.

Reply from Steph Palmer, Sales Team Manager at The Heights

Thank you for taking the time to write this review. You are more than welcome, The Heights are so glad that you and your family felt so welcome.


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Review from P R (Wife of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We like to thank each one of the carers who looked after my husband. We appreciate the patience and dignity with which they took care of my husband. We recommend the Heights to any future residents.

Reply from Steph Palmer, Sales Team Manager at The Heights

Thank you for your review. We are so glad that you would recommend The Heights.


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Review from Rose B (Wife of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Imaginary Bus Tour. What a great afternoon we all had was so much fun with everyone singing and laughing. Our granddaughter came to see her grandad was her first time and she was happy to see what a wonderful place he was in, we have to thank the entertainment team for making the afternoon so funny
we didn’t stop laughing, you left everyone on the Bus wanting more!

Reply from Steph Palmer, Sales Team Manager at The Heights

Thank you for the 5-star review. We are so glad you had such a great afternoon visiting The Heights.


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Review from Chris D (Son of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is well looked after. The staff are wonderful and very helpful. I am always updated with my mum's care. The Heights is an excellent home.

Reply from Steph Palmer, Sales Team Manager at The Heights

Thank you for your review. We are so happy that you find The Heights an excellent home for your mum.


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Review from Liz S (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at The Heights for sixteen months. In that time, the care given was exemplary in every aspect. She was happy. Also, the care and support given to me and the information regularly given to me were gratefully received.

Reply from Steph Palmer, Sales Team Manager at The Heights

Thank you for leaving us a review. We are glad that your mother was happy during the time that she spent at The Heights and the team are always happy to support you.


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Review from Helen H (Friend of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a lovely visit with my friend. We always find the staff very helpful on our arrival, very welcoming. My friend says she is being very well looked after and certainly looked good on her 95th birthday today. Many thanks.

Reply from Steph Palmer, Sales Team Manager at The Heights

Thank you for leaving us a review, Helen. We are so glad that you had such a lovely visit to The Heights for your friend's 95th Birthday.


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Review from Doreen S (Wife of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When you enter The Heights you come into a warm and friendly atmosphere. The reception staff there are always ready to help. The activities are well delivered. The basic care of the residents, to ensure they are clean and comfortable, is good. However, the staff have several duties other than doing
their best for each person. As important as it is to keep detailed records up to date, a lot of time is spent writing these whilst on duty. Time that I feel could be spent exploring ways to communicate more with those in their care, wherever possible. The activities are well delivered.

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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for The Heights is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.697 for The Heights is calculated as follows: ( (152 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 208 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Heights is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

No image found

Jitto Joseph

Job Title: Acting Home Manager

Joined: 2024

Acting Home Manager.


Frequently Asked Questions about The Heights

What types of Care is The Heights registered for?

Older Person Care, Dementia, Respite Care & Learning Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Heights provide?

Own GP if required is an additional type of care provided.

How many Rooms does The Heights have?

There are 90 Single Rooms.

What are the Facilities & Services at The Heights?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Heights to the centre of High Wycombe?

1.6 mile(s) as the crow flies, distance by road may be significantly further.