The Heights

5 Langley Close, Downley, High Wycombe HP13 5US
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9.7 85 Reviews
  • The Heights, High Wycombe
The Heights is a friendly, bright and welcoming care home situated within the town of High Wycombe. Offering nursing and dementia nursing care, the dedicated and enthusiastic care team are committed to getting to know each resident and celebrating their uniqueness.

Rated Outstanding by the CQC (February 2019), everyone at The Heights is committed to putting care and kindness at the heart of all they do.

There is an attractive enclosed garden where residents can enjoy the fresh air at their leisure, socialising and relaxing as they wish. Welcoming communal areas have been created throughout the home giving individuals the chance to socialise as they wish.

Activities at The Heights are interesting, encourage reminiscence and are dementia friendly. There is always a varied calendar of events on offer, which are organised by the dedicated activity co-ordinator.

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Care Provided by The Heights

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Tatree Preece (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Heights

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,884
    • Self-Funded Nursing Dementia Care from £2,029
    • RESPITE Self-Funded Nursing Care from £2,167
    • RESPITE Self-Funded Nursing Dementia Care from £2,334

  • Respite fees are quoted on an individual basis.
  • (these prices are only a guideline, please contact The Heights to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Heights Reviews (85)

Total of 85, showing 21-40
9.7

The Heights has a Review Score of 9.7 (9.697) out of 10, based on 18 reviews in the last 2 years. Over all time The Heights has 85 reviews.

Overall Experience

  • 67
  • 17
  • 1
  • 0
  • 0

Date Published

85
4
13
18
67

Review from Christina L (Friend of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend looks happy and contented.

Reply from Steph Palmer, Sales Team Manager at The Heights

Thank you for the five-star review, Christina. We are glad your friend is happy at The Heights.


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Review from Mandy E (Daughter of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, friendly and so caring. It was my first visit since Dad moved in, it puts the other care home he was in to shame. Just wished we got him into The Heights first.

Reply from Steph Palmer, Sales Team Leader at The Heights

Thank you so much for such a positive review, Mandy. We are so glad you chose The Heights as your father's home.


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Review from Tony W (Son-in-law of Resident) published on 19 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm welcome, kind and friendly staff and helpful. My father-in-law seems happier than in his last place, his room was very clean. It's lovely coming away knowing he is in a lovely place.

Reply from Steph Palmer, Sales Team Leader at The Heights

Thank you for leaving us a review, Tony. We are so glad that you find The Heights such a lovely place for your father-in-law.


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Review from S E (Friend of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents are genuinely cared for by carers and other support staff. They make time for everyone, even if it's a hello as they walk by. There is a real effort made by staff to draw out the strengths of residents and keep them happy and stimulated and involved with life within the home. Residents are
treated with respect and concern for their wishes and needs. The ambience of the home is relaxed and peaceful and it's as homely as it's possible to be.

Reply from Steph Palmer, Sales Team Leader at The Heights

Thank you for taking the time to write a review. We are so glad that you enjoy the ambience of The Heights and find it a homely place to be.


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Review from Liza M (Daughter of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot express how grateful I am that my mum is part of the family at The Heights. Even though I live overseas, I know mum is in a safe, nurturing environment, surrounded by professional and caring staff. I see it as nothing short of a miracle that my mum will be having a cosy, heartwarming holiday
season and beyond, even though I cannot be physically with her. Thank you all.

Reply from Steph Palmer, Sales Team Leader at The Heights

Thank you for writing a review, Liza. We are so glad that your Mum is part of the family at The Heights.


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Review from P A (Sister of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an outstanding home, from the manager to the activities staff. I can't praise The Heights enough for how they care for the residents and the compassion they have. They open their arms to the family of the residents and are always there for support. My sister has been a resident for nine years
and she is so happy and content. With her being happy it makes me relax.

Reply from Steph Palmer, Sales Team Leader at The Heights

Thank you so much for your review. We are so glad that your sister continues to be so happy at The Heights.


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Review from Michael K (Son of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are angels. Helpful, cheerful, and time for everyone. This includes my mum and myself. Treating patience with respect and kindness. Thank you to all. And because my mum is bed-bound and unable to join in with others, today they put on her own party in her room. Very special.

Reply from Steph Palmer, Sales Team Leader at The Heights

Thank you so much for writing a review, Michael. Your comments are very special and we are so glad your Mum enjoyed her own party.


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Review from Sue L (Daughter of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Heights is a warm and friendly home. My dad is happy and well looked after and has a good laugh with the staff, who are caring and gentle with him. The activities staff are lovely and have a wonderful array of activities, which Dad enjoys. I would recommend this home to anyone who needs care.

Reply from Steph Palmer, Sales Team Leader at The Heights

Thank you for leaving us a review, Sue. We are so glad that your Dad is happy and you would recommend The Heights.


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Review from Valerie R (Daughter of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We immediately felt at home when we arrived at the Heights and so did our mum. We were always greeted with a smile. Mum's face would light up when a carer came into her room. They had a lovely way of connecting with her. We were so appreciative of the care given to her in the last chapter of her life.
Thank you.

Reply from Steph Palmer, Sales Team Leader at The Heights

Thank you for taking the time to write a review, Valerie. We are so glad that your mum felt so at home at The Heights. You are more than welcome.


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Review from Sarah A (Granddaughter of Resident) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Yesterday, the 25th September, was my grandmother's 105th birthday. I would like to thank all the staff at the Heights for their hard work in arranging a very memorable afternoon. Thank you too, to the residents, who also shared this special day. I am very grateful to the staff for arranging the entertainment
which included a very memorable performance by the harp player. Seeing my grandmother and the residents enjoying such beautiful music was priceless. I couldn't think of a more fitting way to celebrate such an occasion.

Reply from Steph Palmer, Sales Team Leader at The Heights

Thank you for taking the time to leave a review, Sarah. We are so glad that you enjoyed your Grandmother's celebrations. Happy 105th Birthday to her!


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Review from Kerry P (Friend of Resident) published on 7 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today you organised a lovely birthday party for my friend who was 105 years young. You made it very enjoyable for everyone. You included all the residents, family and friends and went above and beyond to make the day special. You organised a special guest who was a wonderful harp player. Everyone joined
in with the music and you encouraged this also. There was music and encouragement from staff who helped bring the group together, singing familiar songs. It was topped off by a lovely cake and celebrations. Thank you.

Reply from Steph Palmer, Sales Team Leader at The Heights

Thank you so much for writing a review, Kerry. We are so glad that you enjoyed the birthday party for your friend. Happy 105th birthday to her!


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Review from Wendy C (Daughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident for nearly four years at The Heights. Her care was always good, but exceptional during the pandemic and her eventual death. The entertainment team especially were exceptional, keeping everyone entertained and happy. I and my family will always be grateful to all the staff.

Reply from Steph Palmer, Sales Team Leader at The Heights

Thank you for writing a review, Wendy and for recognising The Heights as exceptional. You are your family are so welcome.


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Review from K L (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our late mother had been at The Heights for over three years and she was treated so well. On her passing, our family were treated with outstanding respect. The love and kindness from all of the staff made our mum's passing so much easier. We were all with our mum all of the time, and we were able to
treat The Heights like it was our own home. Thank you so much.

Reply from Steph Palmer, Sales Team Leader at The Heights

Thank you for leaving us a review, Karen. We are so glad that your late mother and your family felt so at home at The Heights. We pass on our sincere condolences. Take care.


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Review from Michael D (Husband of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is the best in the world, they looked after my wife with care until she passed. Lovely home and very well managed. A big thank you to everyone.

Reply from Steph Palmer, Sales Team Leader at The Heights

Thank you for leaving a review, Michael. Your comments mean so much and you are so welcome, from the team at The Heights.


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Review from June G (Daughter of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 100-year-old mum is receiving excellent care at The Heights. Her stubbornness with personal care and sleeping habits is met with sensitivity so she does not feel threatened or unhappy. We are grateful to her carers and the staff at The Heights who go beyond their duty of care.

Reply from Steph Palmer, Sales Team Leader at The Heights

Thank you for taking the time to write a review, June. The carers and staff really appreciate such excellent feedback, thank you.


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Review from Helen S (Niece of Resident) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been extremely pleased with the care my aunt has received at The Heights. Staff are kind and friendly. The home is very clean. Would thoroughly recommend this care home to anyone.

Reply from Steph Palmer, Sales Team Leader at The Heights

Thank you for writing a review, Helen. We are so glad how pleased you are with The Heights; thank you for recommending.


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Review from Dorothy S (Daughter of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at The Heights for just over 2 years now and we are much more than satisfied with the care she receives. The carers are extremely sensitive to her wishes (staying in her room) and her changing temperament, while still managing to encourage and motivate her to participate in activities,
albeit infrequently. For her birthday in April, we had a magnificent lunch, specially prepared by the chef, which included all my mum’s favourites. My sister and I were able to share a beautiful time with our mum, together with two extremely entertaining members of staff! We even had a tipple of Baileys! Thank you for being so caring and creating such a superb environment for my mum.

Reply from Steph Lawson, Sales Team Leader at The Heights

Thank you so much for taking the time to write a review, Dorothy. We are so happy how satisfied you are with your Mum's time at The Heights and glad that she enjoyed her birthday lunch in April, you are more than welcome.


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Review from S W (Sister of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been with the heights nursing home since November 21, arriving in a poor state after being hospitalised for 3 months and contracting covid. The staff have been monitoring Frances very closely and have made sure that all her needs are met. She is always clean and well presented and slowly
gaining trust with the staff as she was very scared on arrival.

Reply from Steph Lawson, Sales Co-Ordinator at The Heights

Thank you for taking the time to write a review. We are so glad that your sister is settled at The Heights.


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Review from Jan M (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mum with my daughter to find that she was very happy and well cared for. The Heights is a lovely home, clean and well run by all the wonderful staff at all levels. Our visit put our minds at rest that Mum is being looked after in every way with care and dignity. I can't thank you all enough.

Reply from Steph Lawson, Sales Co-Ordinator at The Heights

Thank you for taking the time to review, Jan. Thank you for your lovely comments about The Heights, you are more than welcome.


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Review from Carol M (Niece of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the moment you phone the home, the staff are pleasant and helpful. When visiting, the staff are welcoming, the building is bright and clean with activities for the residents always going on. All staff are all willing to talk to visitors and will find other staff if needed for updates on the welfare
of the resident. The dignity of the resident has always been important to the staff and is lovely to see by the visiting family i.e. nails clean and cut and/or varnished, hair cut and curled. Communication with family regarding health/hospital visits is good. Thank you.

Reply from Steph Lawson, Sales Co-Ordinator at The Heights

Thank you for taking the time to leave a review, Carol. All of your comments are so wonderful to read. You are more than welcome.


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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for The Heights is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.697 for The Heights is calculated as follows: ( (152 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 208 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Heights is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

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Jitto Joseph

Job Title: Acting Home Manager

Joined: 2024

Acting Home Manager.