The Heights

5 Langley Close, Downley, High Wycombe HP13 5US
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9.7 85 Reviews
  • The Heights, High Wycombe
The Heights is a friendly, bright and welcoming care home situated within the town of High Wycombe. Offering nursing and dementia nursing care, the dedicated and enthusiastic care team are committed to getting to know each resident and celebrating their uniqueness.

Rated Outstanding by the CQC (February 2019), everyone at The Heights is committed to putting care and kindness at the heart of all they do.

There is an attractive enclosed garden where residents can enjoy the fresh air at their leisure, socialising and relaxing as they wish. Welcoming communal areas have been created throughout the home giving individuals the chance to socialise as they wish.

Activities at The Heights are interesting, encourage reminiscence and are dementia friendly. There is always a varied calendar of events on offer, which are organised by the dedicated activity co-ordinator.

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Care Provided by The Heights

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Tatree Preece (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Heights

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,884
    • Self-Funded Nursing Dementia Care from £2,029
    • RESPITE Self-Funded Nursing Care from £2,167
    • RESPITE Self-Funded Nursing Dementia Care from £2,334

  • Respite fees are quoted on an individual basis.
  • (these prices are only a guideline, please contact The Heights to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Heights Reviews (85)

Total of 85, showing 41-60
9.7

The Heights has a Review Score of 9.7 (9.697) out of 10, based on 18 reviews in the last 2 years. Over all time The Heights has 85 reviews.

Overall Experience

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Date Published

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Review from Faith C (Wife of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It doesn't take many words to say everything was excellent. Very kind, helpful staff every visit and interesting, varied activities for the residents.

Reply from Steph Lawson, Sales Co-Ordinator at The Heights

Thank you so much for writing a review, Faith. Such positive comments are so appreciated.


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Review from Neil D (Son of Resident) published on 5 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to The Heights from his home in the north of England for end of life care. Throughout, the staff were excellent and I have no reservations in recommending the Heights. My father was lovingly cared for during his final days and always made comfortable. Nothing was too much trouble for
every member of staff. This brought my family and I much peace in difficult days.

Reply from Steph Lawson, Sales Co-Ordinator at The Heights

Thank you for taking the time to write a review Neil. We are so glad to have brought your family such peace.


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Review from Beverly J (Daughter of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy we found this place for my Mum. The change in her has been incredible. She looks and is so well. Everyone loves her and shows her the love and care she is used to. They are really good to us as a family too. Nothing is too much trouble. We are all eternally grateful and thank god for them.
It's so lovely to have restrictions lift a little in order to spend more and more time with our Mum. Thank you all.

Reply from Steph Lawson, Sales Co-Ordinator at The Heights

Thank you so much for taking the time to write a review, Beverly. It is wonderful to read such comments and we are so glad your mum and your family are happy.


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Review from Lois D (Wife of Resident) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really delighted when I knew there was a room for my husband for respite care as I had tried previously unsuccessfully. I had received very good reports of the nursing home and was very keen for my husband to be cared for at The Heights. I have not been disappointed! We were welcomed by the manager
and two carers on arrival. Shortly afterwards, my husband was taken ill but I was so impressed at the way the manager and carers coped with the situation; they were superb. Having been isolated in his room for 5 days and become very distant and unresponsive, the difference in my husband since being with other residents is remarkable. On my last visit to see him, he was smiling and very responsive. He was immaculate, well-groomed, nails had been cut and he was a different person. All the staff and carers I have met have been kind and caring and I am so grateful to them for caring for my husband so well and making him feel at home, which is to become permanent.

Reply from Steph Lawson, Sales Co-Ordinator at The Heights

Thank you so much for taking the time to leave us a review, Lois. We are so happy to read such positive comments are are so glad that your husband is happy at The Heights.


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Review from Nigel H (Son of Resident) published on 10 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in the care home since a few months before the first lockdown. The team at The Heights have been amazing and I can’t thank them enough. My father enjoys being in the home where he is extremely well looked after, this is clear to see as he is always happy when we visit. Special thanks
to two members of staff, in particular.

Reply from Steph Lawson, Sales Co-Ordinator at The Heights

Thank you so much for taking the time to leave a review, Nigel. We are so glad to hear that your father enjoys being a resident at The Heights.


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Review from Clare H (Daughter-in-law of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really caring and lovely place to care for elderly relatives. My father-in-law has been here for nearly two years and we haven’t had any complaints. His key worker and her team do a great job. They provide a cosy environment with lots of activities, an open approach to visitors, nice accommodation and
good food. I would recommend it.

Reply from Steph Lawson, Sales Co-Ordinator at The Heights

Thank you so much for taking the time to submit a review, Clare. Your positive comments are greatly received and we thank you for the recommendation.


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Review from Martin H (Son of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for five months. She is very happy in her new home, which is credit to the dedicated care of the whole team at The Heights. The home is beautifully maintained. The staff are very friendly and clearly take pride in their care home. Mum is kept occupied and monthly activity
plans ensure everyone is having fun. Thank you to the whole team, I am relaxed knowing that mum is receiving the best care in an environment she loves.

Reply from Lee-Anne Macdonnell, Marketing Manager at The Heights

Thank you for taking the time to write and submit a review, Martin. Feedback of any kind is so valuable to us and I am delighted to hear that you and your mother are happy with the care that Blesson and the team provide at The Heights.


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Review from Sarah L (Daughter of Resident) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been recommended The Heights by my cousin and was not disappointed. The staff, atmosphere, surroundings, and general feel of The Heights really impressed me. I was extremely happy with the care and attention my father received. It is the nicest care home I have visited and am so glad I chose it
for Dad.

Reply from Steph Lawson, Sales Co-Ordinator at The Heights

Thank you for your review Sarah. It is great to hear that The Heights was recommended to you and that you were extremely happy with the home.


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Review from Rosemary C (Wife of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with my husbands care and he has settled very well, very quickly. He appears to be content and says he is happy. The staff are very friendly and courteous.

Reply from Steph Lawson, Sales Co-Ordinator at The Heights

Thank you for your review Rosemary. We are so happy to know that you are delighted with The Heights.


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Review from Susan B (Daughter-in-law of Resident) published on 14 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a pleasure to visit Mum and see her so happy and well cared for. We are always made welcome, and as time goes by we feel more and more part of The Heights family. During the pandemic, the staff have done everything possible to ensure we keep in touch with Mum, with visits in person and via the
Internet. We are very grateful to everyone at The Heights for their warm-hearted and professional approach to Mum's care.

Reply from Steph Lawson, Sales Co-Ordinator at The Heights

Thank you for your review Susan. We are so glad that you feel a part of The Heights family.


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Review from Linda M (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very settled and happy at The Heights, she is looked after by caring and friendly staff for whom nothing is too much trouble. Mum is able to join in the many and varied activities which provide her with stimulation and enjoyment and the opportunity to mix with other residents. The home is comfortable,
well furnished and spotlessly clean, has a lovely garden and everyone is very welcoming when I visit. I am kept informed regarding her health and well-being by nursing staff and I have easy access to the manager. The home is well run and organised by an excellent care and management team.

Reply from Steph Lawson, Sales Co-Ordinator at The Heights

Thank you so much for your review, Linda. All of your positive comments are appreciated and we love to hear that your Mum enjoys the activities.


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Review from Anne S (Daughter of Resident) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at The Heights for over five years, and I would highly recommend the home, which provides a wonderful environment for residents. The team are caring and (now that Covid restrictions are being eased) the varied activities (provided by a dedicated team), which stimulate mental
wellbeing and ensure sociable get-togethers, are being re-established. When visiting, I'm always aware of the friendliness of the staff and the comfort of the surroundings. All in all, an excellent home with easy access to the manager if I need to discuss anything.

Reply from Steph Lawson, Sales Co-Ordinator at The Heights

Thank you so much for your review, Annie. We are so glad to hear that your mother is so settled and happy with the home.


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Review from John L (Son of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very kind and attentive.
Nothing seems to be too much bother.
Very helpful to family members,
It is more like a hotel with added bonus of nursing care.
Manager is very approachable.

Reply from Steph Lawson, Sales Co-Ordinator at The Heights

Thank you for your review, John. We appreciate all of your positive comments.


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Review from Kim J (Daughter of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to live at The Heights three years ago. As a family, we were very apprehensive, but as we met the ambulance driver at the door who transported Mum, he said “well you won’t find a better home than this”. We were so relieved, and my goodness, he was so right. Mum sadly passed away in January,
but she absolutely loved living at The Heights. The love and care everyone showed to Mum were exceptional. She loved joining in with the activities, especially the quiz. She adored the garden and befriended everyone, residents, carers, staff, nurses, they all became her family, especially during lockdown when we couldn’t see her so much. Our family can never thank them all enough for everything they did for our Mum, and we will never forget it. In fact, I have left strict instructions to my children that when the time comes, that’s where I’m going! Thank you to the whole team for everything.

Reply from Steph Lawson, Sales Co-Ordinator at The Heights

Thank you so much for your review, Kim. Your comment is so wonderful to read, and I will be sure to pass them on to the manager and the team. Thanks again.


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Review from Linda J (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Heights is a very welcoming place. All staff are so helpful, understanding, and nothing is too much trouble. Communications to my husband and myself are kept completely up to date. The atmosphere within the home is warm and inviting. My father has only been in the home for 15-months, and being in
mid lockdown - staff always recognise me and my husband by name. A truly special home.

Reply from Steph Lawson, Sales Co-Ordinator at The Heights

Thank you very much for your review, Linda. Communication is always key, and we are so happy your father feels welcome.


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Review from R D (Son of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is always presented well, clean, nice hair, etc. The staff are excellent and have high morale, especially at this difficult time. The management is first-rate, kind and understanding.

Reply from Steph Lawson, Sales Co-Ordinator at The Heights

Thank you so much for your review. Your positive comments are hugely appreciated and will be passed to the home manager and the team.


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Review from Beverly J (Daughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding does not go far enough to explain how wonderful this place is. My mum has vascular dementia, which means that her mood changes often. She has recently been very down and has needed more than the home could offer, although nothing is too much for them. As soon as my sister asked if there
was anything we could do to help, the manager promptly arranged visits for us to cheer her up. He also arranged for her to listen to my prayer, which I had recorded for my church service and provided feedback letting us know she really enjoyed it. The Heights is as close to Heaven as it gets. This is where I want to be if ever I can't look after myself. Thank you all from the bottom of my heart.

Reply from Steph Lawson, Sales Co-Ordinator at The Heights

Thank you so much for such a positive review, Beverly. We will always go that extra mile. You are more than welcome.


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Review from Fiona M (Daughter of Resident) published on 2 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at The Heights for nearly three years and is in their nursing wing for her dementia. The Heights has a homely feel, and the staff are caring and loving towards the residents. The premises are clean and practical, and the standard of food and variation is good. A lot of effort is made
to keep residents occupied and stimulated, and overall the home is well-organised and run. I especially like the consistency of staff members building relationships with residents as well as their families.

Reply from Steph Lawson, Sales Co-Ordinator at The Heights

Thank you for your review, Fiona. We are happy to hear how good your relationships with the team is.


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Review from J M (Sister of Resident) published on 8 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first thing that impressed as you enter The Heights is the ambience, the warmth and the cheerful greetings from the staff - it has such a welcoming atmosphere. Often there will be 'bunting' to celebrate whatever occasion is around at that time. Often there will be residents enjoying an activity,
maybe Bingo or carpet bowls or a quiz - or sometimes you are lucky - a sing-song. Without a doubt, the number one priority here is homeliness - the comfort and happiness of the residents. No wonder this nursing home has been awarded 'outstanding' twice.

Reply from Steph Lawson, Sales Co-Ordinator at The Heights

Thank you, Jean, for such a lovely review. We want everyone to always feel at home and you are always welcome to join us for a sing-a-long!


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Review from Karen S (Daughter of Resident) published on 29 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother remains as settled as she can, given her dementia. I have seen her treated with utmost care and respect. The office service is excellent too. There is nothing that I could think of to improve the service. I know she will be well cared for despite it being sad that they are locked down at Christmas.
Other relatives that I have spoken with share these sentiments too.

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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for The Heights is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.697 for The Heights is calculated as follows: ( (152 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 208 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Heights is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

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Jitto Joseph

Job Title: Acting Home Manager

Joined: 2024

Acting Home Manager.