The Heights

5 Langley Close, Downley, High Wycombe HP13 5US
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9.7 85 Reviews
  • The Heights, High Wycombe
The Heights is a friendly, bright and welcoming care home situated within the town of High Wycombe. Offering nursing and dementia nursing care, the dedicated and enthusiastic care team are committed to getting to know each resident and celebrating their uniqueness.

Rated Outstanding by the CQC (February 2019), everyone at The Heights is committed to putting care and kindness at the heart of all they do.

There is an attractive enclosed garden where residents can enjoy the fresh air at their leisure, socialising and relaxing as they wish. Welcoming communal areas have been created throughout the home giving individuals the chance to socialise as they wish.

Activities at The Heights are interesting, encourage reminiscence and are dementia friendly. There is always a varied calendar of events on offer, which are organised by the dedicated activity co-ordinator.

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Care Provided by The Heights

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Tatree Preece (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Heights

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,884
    • Self-Funded Nursing Dementia Care from £2,029
    • RESPITE Self-Funded Nursing Care from £2,167
    • RESPITE Self-Funded Nursing Dementia Care from £2,334

  • Respite fees are quoted on an individual basis.
  • (these prices are only a guideline, please contact The Heights to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Heights Reviews (85)

Total of 85, showing 61-80
9.7

The Heights has a Review Score of 9.7 (9.697) out of 10, based on 18 reviews in the last 2 years. Over all time The Heights has 85 reviews.

Overall Experience

  • 67
  • 17
  • 1
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Date Published

85
4
13
18
67

Review from Mandy P (Daughter of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum and I had to make a decision with my dad that full-time nursing care would be the best for my dad and mum. The Heights have been amazing during these unprecedented times. The manager and all his staff are dedicated and caring. My dad has been here since August 2020, and he has settled very well
and appears well looked after.

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Review from Sidney D (Son of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care my mother is receiving at The Heights, and the staff are very helpful to all our queries or questions related to my mother. Also, the manager and office staff are very helpful with any queries.

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Review from B M (Wife of Resident) published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly home with caring staff. Nice garden to visit residents.

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Review from J J (Daughter-in-law of Resident) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and care are very good in all they do.
Cannot fault them in any kind of way.

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Review from E P (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in house three The Heights, Downley were exceptional, they treated our dad with such kindness, affection and dignity. To allow us to see him in his last few days during the lockdown meant so much. To be able to hold his hand and say goodbye, words cannot express what that meant. The staff
were not only wonderful to dad but also to us. They were always cheerful and helpful, I can't say a bad word against them. The home was always clean and the food amazing.

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Review from Raj S (Daughter of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is never easy to give up your home but my Dad was ready to be looked after and I knew he felt comfortable from day one with the home. They have taken great care of my father both before the outbreak of Covid-19 and during the crisis. All the staff are willing to go the extra mile for their residents.
The care he receives has been excellent. He is happier and busier as he likes to take part in activities and trips. His favourite activity is playing bingo and his favourite trips is to the Brighton beach. He loves the gardens.
“We always find a happy atmosphere whenever we walk in.”
I cannot express in words how grateful I am to The Heights care home management and staff and have no hesitation in recommending it highly.

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Review from Marion C (Wife of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremely pleased with the care my husband receives. Staff are very friendly and attentive to his needs. I have no complaints.

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Review from Y R (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at The Heights for six years and was looked after extremely well during the time she was in the home. She was always looked after with great care and humour which she thoroughly enjoyed. We are grateful to all staff for all they did for her during that time.

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Review from Sonja B (Daughter of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was very poorly when she went into The Heights. Now she is very happy, chatty and she has been made very comfortable, all due to the exemplary care and attention of all the staff. Mum can't do anything for herself and relies on the staff for everything. They are fantastic. I am welcomed and kept
up to date with her care. I couldn't ask for a better home for my mother.

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Review from Valerie B (Daughter of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was the annual dog show and greatly enjoyed by all. Completely confused residents, physically impaired, my daughter, myself and my three and four-year-old grandchildren. Well organised and a relaxed atmosphere. The host was, as always, very attuned to his audience.

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Review from Dave P (Son of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum arrived here after 6 weeks in hospital. She suffers from vascular dementia and is very frail. The staff at The Heights have been superb, the level of physical and emotional care is outstanding. The environment is bright, welcoming and homely. The family is delighted that Mum is in The Heights,
it is a great relief and comfort to us. Thank you so much!

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Review from Vanessa R (Daughter of Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Heights looked after my darling mother from February 2016 until she died on the 19/11/18. I cannot fault the loving attentive caring and obliging service she received there. The home directors/manager was always on hand to speak to me about any concerns and the wonderful staff were always so kind
and loving to my precious mother. I cannot fault this home.

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Review from Alison T (Daughter of Resident) published on 22 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A Care home that actually cares! This amazing place looked after my mum so well giving her love and dignity until the end. She always looked clean and happy, would even have her nails painted which made her smile. The carers and nurses always seemed happy and the general atmosphere was bright and cheery.
It also helped that there is a low turnover of staff so she had the same carers throughout her stay. Wonderful place - highly recommended.

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Review from Lionel S (Husband of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank God enough for providing my wife with such a good home to spend her last days in.
The care given is exceptional by both nurses and carers. My wife is comfortable and restful in spite of all the medical and emotional problems.

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Review from Leonard D (Partner of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased that my partner is being looked after so well in The Heights and is much nearer me in Marlow Bottom. The refreshments go down well. The staff are so friendly to me and are so nice to my partner. I am sure you will be well looked after for many years to come.

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Review from Edna W (Wife of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in care at the above home for nearly six years up to the date. During all that time I had little cause to be concerned in any way with the care taken to make his life comfortable and happy.

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Review from Shirley M (Sister of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was in care for 60 years and this was, by far, the best all-round home.


It is not the same as caring for them in the way you would like. As long as queries can be dealt with almost immediately it is a great help for the family.


In this home, 90% of the staff were dedicated, hardworking

and helpful.


Having an alert, efficient manager at the helm makes the world of difference and this includes being 'hands on' with training, knowledge of all areas and speaking to and with all patients regularly.


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Review from Nicola L (Niece of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was very well looked after at The Heights for the last 3 years, until she passed away.
The staff were so kind and considerate to her especially over the last few months of her life.
Every care was taken to make sure she was comfortable, she was very happy and well looked after and all the
staff are so caring.
We couldn't have asked for more.

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Review from Mel (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I first went to view The Heights as a potential home for my Dad, I instantly noticed the relaxed atmosphere there.
The staff all seemed happy along with the residents I met.
I didn't think my Dad would make it out of the hospital as he was so poorly and wasn't eating but he had 7 great months
at The Heights.
The staff were amazing and got him eating and walking again.
They not only looked after him but also me when I visited.
It felt like family.
He died so peacefully surrounded by caring staff in a lovely home.
I highly recommend the heights.

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Review from Judith L (Daughter of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at The Heights for a number of years. She has advanced dementia.
Since she arrived I have found her care excellent. The staff are friendly and kind and Mum is always clean and tidy.

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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for The Heights is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.697 for The Heights is calculated as follows: ( (152 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 208 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Heights is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

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Jitto Joseph

Job Title: Acting Home Manager

Joined: 2024

Acting Home Manager.