The Heights

5 Langley Close, Downley, High Wycombe HP13 5US
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9.7 85 Reviews
  • The Heights, High Wycombe
The Heights is a friendly, bright and welcoming care home situated within the town of High Wycombe. Offering nursing and dementia nursing care, the dedicated and enthusiastic care team are committed to getting to know each resident and celebrating their uniqueness.

Rated Outstanding by the CQC (February 2019), everyone at The Heights is committed to putting care and kindness at the heart of all they do.

There is an attractive enclosed garden where residents can enjoy the fresh air at their leisure, socialising and relaxing as they wish. Welcoming communal areas have been created throughout the home giving individuals the chance to socialise as they wish.

Activities at The Heights are interesting, encourage reminiscence and are dementia friendly. There is always a varied calendar of events on offer, which are organised by the dedicated activity co-ordinator.

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Care Provided by The Heights

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 90 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Tatree Preece (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (90)
    • Single Rooms with ensuite Wet Room (90)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Heights

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,884
    • Self-Funded Nursing Dementia Care from £2,029
    • RESPITE Self-Funded Nursing Care from £2,167
    • RESPITE Self-Funded Nursing Dementia Care from £2,334

  • Respite fees are quoted on an individual basis.
  • (these prices are only a guideline, please contact The Heights to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Heights Reviews (85)

Total of 85, showing 81-85
9.7

The Heights has a Review Score of 9.7 (9.697) out of 10, based on 18 reviews in the last 2 years. Over all time The Heights has 85 reviews.

Overall Experience

  • 67
  • 17
  • 1
  • 0
  • 0

Date Published

85
4
13
18
67

Review from Joy M (Wife of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were kind and helpful any time of the day, they had time to talk to you if you had a problem. My husband was hard to nurse but they won him around and he was well looked after.

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Review from G T (Friend of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We always visit unannounced and have never found the standard of care to be anything less than first rate.

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Review from Janette H (Daughter of Resident) published on 28 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

A beautiful building, fantastic activity team and I cannot fault Dad's core care team.
My advice to anyone considering placing a relative here is to be sure that the home can meet your relatives needs and never question anything as you might regret it. My Dad was asked to leave.

Reply from Alison Ritchie, Director of Quality and Governance at The Heights

Thank you for your feedback about the home and your kind comments about members of our team. We pride ourselves on providing the very best care for the people that we support, however, there are rare occasions when we find that the challenges presented by changing needs are beyond the abilities of a service to meet safely. In those situations, we ensure we work with all parties to find a suitable alternative.


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Review from A P (Daughter of Resident) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each week I visit my mother in the home and am greeted by smiling, helpful and friendly staff. The attention to the ambiance of the home is exceptional. Each festival is celebrated in an artistic way and where possible an activity is linked. Fresh flowers are regularly placed on tables in seating areas
and look wonderful. The home is clean and tidy and the other residents appear happy and talkative, a testament to the quality care they receive.

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Review from Sally P (Daughter of Resident) published on 8 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lost our mum 5th November at The Heights.

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Current Review Score: 9.7 (9.697)

Overview of Review Score

The Review Score of 9.7 (9.697) out of 10 for The Heights is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.697 for The Heights is calculated as follows: ( (152 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 208 Ratings = 4.697

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Heights is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 90 registered maximum number of service users is 18, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

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Jitto Joseph

Job Title: Acting Home Manager

Joined: 2024

Acting Home Manager.