Hillside Nursing Home

Ardenham Lane, Bicester Road, Aylesbury HP19 8AB
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9.5 57 Reviews
  • Hillside Nursing Home, Aylesbury
Hillside Care Home is a purpose-built facility designed to suit many personal care and nursing needs, run by a team of staff who understand the needs of both young and old people and those with physical disabilities. Hillside's residents make it a diverse care home, as there is a mix of older and younger residents with long term medical conditions. The care team provide more specialist services such as end-of-life care.

There is excellent support from local healthcare specialists – GP practices, physiotherapist, speech and language therapist, dietician, chiropodist, wheelchair services, dentist and optician.

Residents benefit from an activities coordinator who ensures that there is usually something interesting going on including visiting entertainment, discussion times, word games, trips out to town, as well as lots of music and they sit out on the sunny patio whenever they can. At Hillside a Chaplain visits regularly to provide companionship and pastoral support to both residents and their friends and relatives, whatever their beliefs. And there are some invaluable volunteers who are happy to chat and to help with activities and outings.

Nearby attractions include the town shops, pubs and cafes, and also the chance to experience a great deal of natural scenery and wildlife within a short drive.

Hillside is owned by MHA, a national charity helping to improve the lives of over 19,000 older people across Britain, enabling them to live later life well.

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Care Provided by Hillside Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • For a maximum of 68 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hillside Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,892 – £2,065
  • (these prices are only a guideline, please contact Hillside Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hillside Nursing Home Reviews (57)

Total of 57, showing 1-20
9.5

Hillside Nursing Home has a Review Score of 9.5 (9.470) out of 10, based on 16 reviews in the last 2 years. Over all time Hillside Nursing Home has 57 reviews.

Overall Experience

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Date Published

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Review from G W (Friend of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend says the way she was looked after + treated was good.
As a friend of the family I thought your versatility was wonderful when extra nights were needed at short notice.
All the staff I met were friendly. It created a nice atmosphere.

Reply from Bilgy Joseph, Home Manager at Hillside Nursing Home

Thank you for taking time to share your kind words about Hillside Nursing Home. We truly appreciate your feedback and are delighted to hear that your friend received good care and that our team made a positive impression. Our staff are dedicated to providing a friendly and supportive environment, and we're pleased that our versatility and responsiveness met your expectations. If there's anything more we can do for you or your friend, please do not hesitate to reach out.


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Review from K E (Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here from the hospital to Hillside nursing home for rehabilitation as suffered from minor strokes, a minor heart attack, and low oxygen levels due to being overweight. Hillside is an excellent home but needs more staff for activities and sometimes there food is cold.

Reply from Bilgy Joseph, Home Manager at Hillside Nursing Home

Thank you for your valuable feedback regarding our services at Hillside Care Home. We appreciate your recognition of our facility as an excellent care home. I understand your concerns regarding staffing levels. Please be assured that we have structured our staffing according to the varying levels of care required by our residents. We continually assess these needs to ensure we are providing the best possible support. We are committed to ensuring that meals are provided hot and freshly prepared for our residents, as we recognize the importance of this aspect of care. Should you have any further suggestions or require additional information, please feel free to reach out.


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Review from Robin H (Son of Resident) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for at Hillside from 2016 until she passed in early December 2024, aged 104. I have nothing but praise and gratitude for the excellent management and leadership, along with the staff on 'Hogarth'. The management and staff were always happy to keep relatives up to date with any issues
and answer any questions we had. I would have no hesitation in recommending the home to any potential future resident and their family.

Reply from Bilgy Joseph, Home Manager at Hillside Nursing Home

Thank you for your valuable feedback regarding the care we provided to your mother. We are delighted to hear that you felt we delivered the best possible care during her time with us. Your willingness to recommend our service to others seeking care is greatly appreciated. Thank you again for your kind words.


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Review from Phil C (Brother of Resident) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother moved into Hillside Nursing Home 4 years ago. For the first 2 1/2 years I was very happy. Though the past 18 months I have seen a change and it saddens me. Attitudes need to change then the high-level care can return.

Reply from Kath Burgoyne, Area Manager at Hillside Nursing Home

Thank you for your review. I am sorry you have seen a change at Hillside in the past 18 months. If you would like to email us at feedback@mha.org.uk, we would be happy to receive your comments and take appropriate action.


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Review from Margaret K (Friend of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend is a lifelong Methodist and wanted to move into Hillside Nursing Home. When we visited in September 2024, we were delighted to find that Hillside was light and airy, in great decorative order, newly carpeted and smelled fresh. We were given a tour of the premises and given plenty of information
about the running of the home and the care which our friend could expect.
When our friend moved into Hillside, we found that the management and nursing teams were always available and willing to answer our questions which was a great comfort to us at a very stressful time.
Our friend is now coming to terms with being a resident in a care home and we are grateful for the support he is being given.

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Review from Julie T (Sister of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has progressive multiple sclerosis and was living alone in Norfolk with carer visits, the situation was dangerous, he was alone for periods during the day and alone through the night. After an application and tour around Hillside Nursing Home he moved into permanent residence there in September
2024, so he was finally back in Aylesbury! The first few weeks were a bit edgy as he wasn't used to 24 hour care, however, the staff at Hillside are highly trained in making sure residents are made to feel welcome, comfortable and cared for, they build up trust and friendliness. My brother has settled in well and when myself and other family members visit the staff interact with us in every way to make sure he is happy. The care is exceptional, we wouldn't want him to be anywhere else. The building is extremely clean and very well managed, we are looking forward to the warmer months when we can sit with our brother outside on the lovely and colourful wooden veranda and also let him experience the outdoor activities.

Reply from Bilgy Joseph, Home Manager at Hillside Nursing Home

Thank you for your valuable feedback. We are pleased to hear that you are satisfied with our service. At Hillside, we strive to provide the best experience for our residents. If there is anything more we can assist you with please do not hesitate to reach out.


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Review from A S (Mother of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been enjoying regular respite care at Hillside Nursing Home for over 5 years now and I can honestly say that the experience has been a thoroughly positive one in every way. The staff are dedicated, professional and good humoured, treating my son with kindness, love and respect. I am always
super confident to leave him in their care, it feels like family, or better! If ever any issues arise I know I can express them openly and that they will always be dealt with swiftly and professionally. Thank you Hillside and long may our friendship continue.

Reply from Bilgy Joseph, Home Manager at Hillside Nursing Home

We appreciate your valuable feedback. We are pleased to hear that you feel like part of our family and that we have instilled confidence in you regarding the care of your son. Our commitment to providing the best care for all of our residents remains our priority. Should you need any further support, please do not hesitate to reach out to us.


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Review from M S (Mother of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hillside Nursing Home is a very welcoming home, the carers are very friendly and accommodating, and the nurses as well.
Sadly, I can't say the same for the newly appointed manager, she is very dismissive and comes across as non caring.

Reply from Kath Burgoyne, Area Manager at Hillside Nursing Home

Thank you for your feedback and I am glad to hear that the team are welcoming and accommodating. We are disappointed to hear your views of our newly appointed manager and would be happy to meet with you to explore these concerns.


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Review from J N (Brother of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff have been so helpful, always having the time to keep you updated with what's happening.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you for your feedback. We always appreciate any feedback, and if you would like to meet with me to discuss any improvements that you feel we could make, then I would appreciate it.


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Review from Louise H (Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so kind to me.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you for taking the time to complete your review. I am very pleased to hear that everyone treats you well. If you would like to discuss activities or bedroom-related concerns then please do feel free to speak with me about how we can further improve your experience.


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Review from S F (Respite Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good experience. Like it, will be back soon. Thanks again for your hospitality.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you so much for your very kind review. It was lovely having you with us for a short break and we would be delighted to have you come and stay with us again. I am pleased to see that the team provided you with a high standard of service. If I can support with anything else then please do not hesitate to contact me.


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Review from L P (Daughter of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not be happier with the care our mother is receiving at Hillside. Without exception, be it a member of the cleaning team or someone in a management role, the staff are kind, compassionate and thoughtful and always have a smile and a friendly word. Having a family member in a nursing home can
be a worrying time, but it is such a comfort for us to know that our Mum is safe and so well looked after. We would be confident to recommend Hillside to anyone.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you so much for your wonderful review. I am very pleased to hear that you have had a good experience of the Hillside team. It is always a pleasure meeting families and get to know our resident's loved ones. As always if there is anything that we can do to support you all do not hesitate to ask.


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Review from S W (Friend of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home was chosen for my friend because it had connections with the local Methodist Church, which takes services there and she needed to attend church regularly. I have found all the staff welcoming, approachable and willing to listen to me and have kept me informed about her care and welfare. She
has been well cared for, ensuring her physical and psychological needs have been met. Overall, I have been satisfied with all aspects of the home.

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Review from L G (Friend of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like Hillside Hillside Nursing Home it is good. Staff I prefer have a chat with care and residents.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you for your very helpful feedback. Feedback received assists us with improving our service therefore please do tell us if you think of anything that we can do to enhance the lives of our residents.


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Review from B R (Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

While being looked after, being I found out staff are very patient and understanding. Everybody got on with their jobs and that's why you get a good working team.

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Review from R N (Daughter of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You will never find a home more perfect than Hillside Nursing Home. Every staff member from the management team, cleaning, finance, admin and chef go above and beyond. I was so worried when my dad moved to a home so far from me. But I soon realised he was in the best place. If I had searched forever
I would never have found anywhere more perfect. My dad has recently passed and they were supportive, helpful, compassionate and this was all departments of the inside not just care staff. They all made a difficult time so easy to cope with. You are all amazing.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you so much for your very kind review and for all the lovely times we have spent with your and your dad. We miss seeing his beaming smile around the home as I am sure you do too. If there is anything you think we can support you with then please do not hesitate to get in touch with any of us. It was a pleasure getting to know you and the rest of your family.


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Review from John s (Respite Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am only here for a short stay, possibly two weeks, prior to going to my home. My experiences to date have been exceptionally good with the staff so helpful and obliging. Hopefully, if my recuperation continues favourably I shall be okay to go home. However if things do not go to plan I would not hesitate
to use your wonderful facility again.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

I am so pleased that you enjoyed your stay with us, it was a pleasure supporting you through your recovery. If we can be of any further assistance then please do not hesitate to contact me,.
Best of luck with your future recovery.


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Review from S H (Sister of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my sister is excellent. Staff and carers couldn't be any better.
Always very pleasant when we visit our sister. She is very happy there and now calls it her home. 100/100.

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Review from Jennifer A (Sister of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended a barbecue to celebrate the Queen's celebrations and noticed care given to everybody. A great afternoon.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you for your feedback. I am really pleased that you enjoyed our BBQ, it was great to see friends and families mixing once again and we hope to have many more events in the future. If there is anything that you feel we could do differently please do not hesitate to let me know.


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Review from Ann M (Sister of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first time visiting my sister. She is very happy living there. The staff were very nice and helpful. Nothing was too much trouble. Welcoming with a cup of coffee. I would highly recommend the home.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

I am very pleased that you have had the opportunity to visit your sister and were happy with the service that we provide here at Hillside. Please do not hesitate to speak to myself or any member of the team if you feel that there are any improvements that we can make or if you would like to discuss anything.


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Current Review Score: 9.5 (9.470)

Overview of Review Score

The Review Score of 9.5 (9.470) out of 10 for Hillside Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.470 for Hillside Nursing Home is calculated as follows: ( (106 Excellents x 5) + (59 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 183 Ratings = 4.47

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hillside Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (0)

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Frequently Asked Questions about Hillside Nursing Home

What types of Care is Hillside Nursing Home registered for?

Older Person Care, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hillside Nursing Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hillside Nursing Home have?

There are 68 Single Rooms.

What are the Facilities & Services at Hillside Nursing Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hillside Nursing Home to the centre of Aylesbury?

0.3 mile(s) as the crow flies, distance by road may be significantly further.