Hillside Nursing Home

Ardenham Lane, Bicester Road, Aylesbury HP19 8AB
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9.4 57 Reviews
  • Hillside Nursing Home, Aylesbury
Hillside Care Home is a purpose-built facility designed to suit many personal care and nursing needs, run by a team of staff who understand the needs of both young and old people and those with physical disabilities. Hillside's residents make it a diverse care home, as there is a mix of older and younger residents with long term medical conditions. The care team provide more specialist services such as end-of-life care.

There is excellent support from local healthcare specialists – GP practices, physiotherapist, speech and language therapist, dietician, chiropodist, wheelchair services, dentist and optician.

Residents benefit from an activities coordinator who ensures that there is usually something interesting going on including visiting entertainment, discussion times, word games, trips out to town, as well as lots of music and they sit out on the sunny patio whenever they can. At Hillside a Chaplain visits regularly to provide companionship and pastoral support to both residents and their friends and relatives, whatever their beliefs. And there are some invaluable volunteers who are happy to chat and to help with activities and outings.

Nearby attractions include the town shops, pubs and cafes, and also the chance to experience a great deal of natural scenery and wildlife within a short drive.

Hillside is owned by MHA, a national charity helping to improve the lives of over 19,000 older people across Britain, enabling them to live later life well.

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Care Provided by Hillside Nursing Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Nursing Care
  • For a maximum of 68 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hillside Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,892 – £2,065
  • (these prices are only a guideline, please contact Hillside Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Hillside Nursing Home Reviews (57)

Total of 57, showing 41-57
9.4

Hillside Nursing Home has a Review Score of 9.4 (9.433) out of 10, based on 15 reviews in the last 2 years. Over all time Hillside Nursing Home has 57 reviews.

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  • 12
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Date Published

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Review from M S (Sister of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant staff who are helpful and courteous. Very kind to my sister who is not mobile. I have had no communication with management, therefore I cannot judge.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you so much for your kind comments. We are pleased that you are happy with our services. Should you wish to discuss anything with me then please do not hesitate to pop in to see me.


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Review from Dorothy P (Respite Resident) published on 22 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I received good care and staff are wonderful. I wish to stay here and unfortunately, I have to leave. I've never seen a place so clean. I wish if I could stay. There is always somebody if I call for assistance.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you for your review. We all enjoyed having you here with us and I am very pleased that you were happy with our service.


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Review from Elaine B (Daughter of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hillside is an excellent care home. The management and staff are welcoming and very thorough finding the needs of their residents. I have watched the staff dealing with the residents, they are very respectful and caring to each individual and their needs. Very friendly to family and visitors and
informative when required. They have made me feel very reassured that my mother is in safe and good care.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you for your lovely comments. We hope that we can continue working together.


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Review from Jody W (Son of Resident) published on 28 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring, helpful and make my dad and family that visit always welcome.
The staff have always contacted me when there has been a problem with my dad and there is always someone available to help me with any concerns I have with my dad.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you very much for your positive feedback. I am very pleased to see that you are happy with the care that your Dad is receiving by the team at Hillside. If you think there is anything else we can do then please do not hesitate to speak to myself or a member of the team.


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Review from Jane C (Sister of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been resident for over 2 years. The care he receives is very good and all the staff are very friendly and caring.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you very much for your positive feedback. I am very pleased to see that you are happy with the care that your Brother is receiving by the team at Hillside. If you think there is anything else we can do then please do not hesitate to speak to myself or a member of the team.


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Review from Nadia O (Sister of Resident) published on 15 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for everything that Hillside has done for my brother. From the moment I went to visit, until the moment I left, I was extremely impressed with the service. The staff are second to none and really made me feel confident that my brother is in good hands. I want to thank each and everyone
of you from the bottom of my heart and appreciate everything you do for residents like my brother.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you so much for your kind review. I am very pleased that you are happy with our level of care. We hope that you remain happy with us. Should you wish to discuss anything then please contact me.


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Review from J W (Friend of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to visit a friend of mine at Hillside and have always found the home to be welcoming and incredibly friendly. The staff are always so helpful and always ensure I have a cup of tea. My friend is very well looked after and enjoys living at Hillside. I would recommend this home in a heartbeat.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Many thanks for your wonderful feedback. I really appreciate the positive comments that you have made about our home. I will share your comments with the staff team.


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Review from Emma K (Friend of Resident) published on 24 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillside Nursing Home is a really pleasant home where the staff are friendly and always make you feel welcome. The staff are always there with a smile and nothing is too much trouble.
I come to visit a dear friend who has been at Hillside for some time now and they feel very happy and content to live
there. There are always different activities going on at Hillside which everyone is invited to join in with. The home is filled with lots of laughter, fun and more importantly, care.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Many thanks for your wonderful feedback. I know you don’t get to visit as often as you like but I really appreciate the positive comments that you have made about our home. If we can assist with anything else please do not hesitate to contact me.


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Review from Glenn B (Nephew of Resident) published on 16 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Care fair to good, staff and management very friendly. But the management is very poor with communication. I was left a voicemail to tell me my uncle had passed away before they realised that they should have phoned the right number we gave them 4hrs previous how bad is that. I have played this message
to my colleagues and professional people they can't believe it. They still have not contacted me 4 days after my uncle died with any condolences or any help. Why would you recommend this home?

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Please accept our sincere condolences at the loss of your Uncle. I am truly sorry that you feel we were not in contact immediately. We would not normally contact family members to discuss clearing of rooms or final bills, as this could be considered inappropriate. If you would like to meet, please do contact the home directly; this would give us the opportunity to discuss any concerns you have.


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Review from Sorina H (Friend of Resident) published on 30 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend lived in Hillside for 11 years. I visited her regularly and organised her birthday parties and Christmas presents. Every time I visited I was welcomed by the staff and my friend looked happy to be there. She was always well cared for which was reflected in her appearance; her hair looking
nice with hair accessories always looking glamorous. Staff used to keep me informed of her well being and changes. The nursing home was fully refurbished and is clean and homely. The menu is varied and shows good nutrition. The nursing home also facilitated fortnightly visits of my friend's 2 sisters and accommodated for my friend to spend Christmas Lunch with her family at the nursing home.
Unfortunately, my friend passed away. The whole staff team supported organising her funeral, the nursing home chaplain conducted her funeral and after that, we celebrated her life at the nursing home with all that knew her.
I would recommend Hillside to anyone who expects to be treated with dignity and respect.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you so much for the wonderful feedback, we are delighted that every time you visited you felt welcomed and your friend was happy living at Hillside.
We will pass on your compliments to the team.


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Review from Gary H (Son of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted in January 2018 for palliative care. The staff went above and beyond on many occasions to not only make sure she had the best care possible. They also looked after us as a family during mum's stay, all the way up til the day she died and even attended her funeral. Amazing people
and we shall be forever grateful as a family for the compassion and empathy shown by all at Hillside Nursing Home.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you so much for your wonderful feedback. We hope you and your family are all coping after such a sad period.


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Review from Nicola J (Wife of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hillside is very supportive, always show my husband, daughter and me support. All the staff are caring and will go out their way to do anything for us. My husband is a lot happier here with the care they provide for him, it allows me and my daughter to have a better relationship with him. The management
and office staff do everything they can and more for us.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Many thanks for the wonderful feedback. We certainly strive hard to ensure that our residents experience the best possible care. We also want to ensure that family members feel supported throughout what can often be a very difficult time.


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Review from J G (Grandson of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

For the most part, the home is good, the only issue I and my nan have is with agency staff who do not appear to be as fully trained/qualified as you would want a carer to be.
My nan has been dropped or almost dropped from her hoist on several occasions, this is totally unacceptable and not the level
of service we would expect.
The regular members of staff at the home are brilliant though.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

Thank you for your review that regular members of staff at the home are brilliant and for sharing your concerns with us about your experience at our home. We would very much like the opportunity to meet with you to discuss your concerns in more detail, please could you contact us if you would like this to be arranged?


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Review from J C (Daughter of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Hillside Nursing Home for a few years now. At first, she was very unsettled but the staff were very understanding and patient with my mother's behaviour. The home itself is a very happy place and my mother's physical needs are very well catered for. She sometimes tells
me she is bored but there are activities for her and all residents to partake in, but unfortunately, due to her dementia, she sometimes forgets what she does.
She is also regularly taken out into Aylesbury.

Reply from Grainne Wokes, Home Manager at Hillside Nursing Home

We are very pleased to receive such positive feedback. We are continuously working on new activities for residents to ensure that they have a fulfilled and meaningful day. We continue to hope that your Mum enjoys her time with us and that you continue to find your visits a positive experience.


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Review from G B (Daughter-in-law of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was good to bring my mum in law 'home' from three weeks in hospital to somewhere peaceful and where she was looked after during the last week of her life.
She was cared for and kept nice and clean and comfy.
You can't ask for more for someone you love, it's what everyone should have at the end
of their life.
A big thank you to everyone who looked after my mum in law for us.

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Review from Linda W (Wife of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been resident at Hillside for 9 years and since the manager started in February 2016, the home has been a wonderful place. The staff are amazing, both administrative and carers and supporting staff. I would not wish my husband to be anywhere else as he is looked after so well. The manager
and all staff are very supportive to me in what is a difficult situation. I cannot fault the care that is shown to the residents and their relatives.

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Review from Marilyn P (Daughter of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home is very good. Mother is happy although gets lonely at times. All the residents are encouraged to go to bed early.

Reply from Deborah Langton, Area Manager at Hillside Nursing Home

Dear Marilyn


Thank you for your feedback, I am glad to feel that the care given to your mother is good. However, the residents do not need to go to bed early and I will discuss this with the manager on the approach you have seen to ensure there is no confusion.


Once again, thank you for your feedback, it is valued.


Regards


Deborah


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Current Review Score: 9.4 (9.433)

Overview of Review Score

The Review Score of 9.4 (9.433) out of 10 for Hillside Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.433 for Hillside Nursing Home is calculated as follows: ( (94 Excellents x 5) + (59 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 171 Ratings = 4.433

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hillside Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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