Hazlemere Lodge Care Home

Barn Lane, Off Cedar Avenue, Hazlemere, High Wycombe HP15 7BQ
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8.5 20 Reviews
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Care Provided by Hazlemere Lodge Care Home

  • Type of Service
    • Nursing Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 64 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lucy Raine (Manager)
  • Admission Criteria
    • Self-Funders & Local Authority funded places available
    • Ages 65+
  • Room Information
    • Single Rooms (64)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Hazlemere Lodge Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,694
  • (these prices are only a guideline, please contact Hazlemere Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times.


  • Parking

  • Limited onsite parking for visitors.


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Hazlemere Lodge Care Home Reviews (20)

8.5

Hazlemere Lodge Care Home has a Review Score of 8.5 (8.467) out of 10, based on 6 reviews in the last 2 years. Over all time Hazlemere Lodge Care Home has 20 reviews.

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20
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Review from Tracy B (Daughter of Resident) published on 14 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to say I was really scared the thought of my mum and dad going into care. I live in Spain so was really struggling with leaving them somewhere where things might not have been good and where they would be unhappy but from the moment I walked into Hazlemere Lodge all my worries disappeared. I
cannot put into words how friendly, helpful and simply amazing all the staff are here .. I know I cannot name names but there are so many individuals here that go above and beyond for the residents and my mum and dad could not be happier. Their rooms are nice with en-suite wet rooms, comfortable beds and really clean. They love their meals and feel they are being spoilt with the little snacks and cups of tea and coffee whenever they need one. Considering how worried I was about this move I could not be happier. I fly back to Spain tomorrow with the knowledge they are safe and happy and look forward to my next visit next month

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Review from C B (Sister of Resident) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been at Hazlemere Lodge for nearly 18 months. I feel she is very well cared for and as content as she could be. The staff are sensible, patient and kind. They communicate well with me.

Reply from Vicky Morris, Head of Quality at Hazlemere Lodge Care Home

Thank you for your positive feedback. Its good to hear that Hazlemere staff are doing well by your relative.


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Review from Tina L (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had to move Mum from a place she had been in for 4 years, we thought it would be very traumatic, but with the lovely help and kindness from all the staff at Hazlemere Lodge. The move went well and now Mum is settled in and very happy. The staff are great and cannot do enough to assist whenever
necessary. Would not hesitate in recommending Hazlemere Lodge.

Reply from Rob Hunt, Head of Older People Services at Hazlemere Lodge Care Home

Thank you for your review and I am pleased to hear that the staff at Hazlemere Lodge were helpful and kind and I am glad Mum has settled in well and is happy.


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Review from Patricia D (Daughter of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum passed away in February after being in Hazelmere Lodge Care Home for just under a year. She was kept comfortable, clean, and free from pain. She was treated with care, compassion, and dignity. The room was kept clean. Couldn’t have wished for better care. If I asked anything about Mum's health I
was always answered and was never made to feel a nuisance. Well done to everyone who looked after Mum. I would certainly recommend this care home!

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Review from S B (Sister of Resident) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff great but find they do only what is necessary, i.e. a little conversation with patients would be good. They state entertainment, to my knowledge none. The garden needs a little attention, in fact, a lot of attention. The entrance is very untidy and cold.

Reply from Rob Hunt, Head of Older People Services at Hazlemere Lodge Care Home

We are sorry to hear that you are disappointed in some of the provisions at Hazlemere Lodge. Please contact the home manager, Lucy Raine, to arrange a convenient time to discuss your concerns and help us address some of the issues you have highlighted. The safety and well-being of the people we support are always our top priority.


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Review from Karen D (Daughter of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend Hazlemere Lodge. All the staff are very caring and attentive to all the resident's needs.
The staff are very accommodating to our needs and they truly want the best for all the residents.

Reply from Rob Hunt, Head of Older People's Services at Hazlemere Lodge Care Home

Thank you for your kind review, I am pleased to hear that staff are caring and attentive to meeting the needs of the people we support at Hazlemere Lodge. I will pass your feedback on to the staff team.


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Review from Roberta B (Daughter of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So impressed with the care, kindness, empathy and patience shown by all the staff involved in the care of my mum. Moving in and settling was a very traumatic time both for Mum and the family. But Hazlemere Lodge Care Home surpassed anything we could have wished for in their care of us all. Mum is now
settled and happy in her new life. Thank you!

Reply from Rianna Barnett, Marketing Assistant at Hazlemere Lodge Care Home

Thank you so much for such a wonderful review of Hazlemere Lodge, we are so glad that your Mum is feeling settled in her new home! The team will be delighted to hear of the positive experience that both you and your Mum have had, I'll be sure to pass it on. We will strive to continue providing a high-quality level of support.


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Review from Mary H (Niece of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Hazlemere Lodge for over five years and I have been visiting her for the last 16 months. The staff at Hazlemere Lodge have always kept me well informed and also asked my views in planning her care.
Recently my aunt has been extremely unwell and the staff on the Ashwell Unit took
exceptional care of her. It was my aunt's wish not to go to hospital and staff respected this making sure that she received the medical care that she needed and had the medications when she needed them.
All of the staff team, whatever their role, showed care and compassion to my aunt despite the fact that she can sometimes display difficult behaviours. I was allowed to visit at any time and was always made to feel very welcome when I visited.
Thanks for the care shown to my aunt by the staff team at Hazlemere Lodge my aunt has recovered and is now looking well.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at Hazlemere Lodge Care Home

I am pleased to hear that your aunt is now recovering from a period of illness. Thank you for such a glowing review of the care and support your family member receives at Hazlemere Lodge. The Home Manager and her team will be delighted to have such positive feedback and I will be sure to pass it on.


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Review from Sue D (Daughter of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived in Hazlemere Lodge for 3 years after it became apparent she needed help with day to day activities due to her poor mobility and other health issues. Following the move, she came out of her shell and as a family, we felt a lot happier knowing she was safe and being looked after. Working
in a care home myself I have seen how difficult and upsetting Covid-19 has been for both staff and residents. The staff at Hazlemere Lodge have been amazing during this time and shown a lot of compassion and support not just to residents but also to family members.
As with everyday life, there have been a few issues Mum has been slightly unhappy with however the manager and her team have always been very understanding and professional and have done their upmost to ensure Mums mental and physical well-being remain a priority.
I would highly recommend Hazlemere Lodge to anyone looking for residential care for their loved ones.

Reply from Davina Sellick, Director Sales, Marketing & Communications at Hazlemere Lodge Care Home

Thank you for the wonderful review of Hazlemere Lodge and the care and support that your mother has received. I will be sure to pass on details to Lucy and her team.


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Review from Jo H (Daughter of Resident) published on 29 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident since 2019 as a result of a number of hospital visits in a short space of time. The team have been nothing but kind, supportive and very empathic, especially during the pandemic.
I find the whole team to be professional, friendly and above all else very caring with their
number 1 priority being the residents
While Mum's dementia has declined significantly it is wonderful for me to know she is cared for and safe.

Reply from Davina Sellick, Director Sales, Marketing & Communications at Hazlemere Lodge Care Home

Thank you so much for such a positive review of Hazlemere Lodge. The manager and her team do a wonderful job ensuring people are well cared for and supported. I will be sure to let her know your positive feedback.


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Review from Denise C (Daughter of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is safe and happy in the care of the staff. They are always helpful if I call. Mum never has any complaints and the care is excellent they have been excellent during the lockdown and always reassuring and also always let me know if my mum has any falls.

Reply from Davina Sellick, Director Sales, Marketing & Communications at Hazlemere Lodge Care Home

Thank you so much for your feedback. I will ensure that your comments are passed onto the manager and the team at Hazlemere Lodge.


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Review from Phill B (Stepson of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather initially moved into one of the extra care flats associated with the care home, but he couldn’t cope there so moved to the care home itself. I cannot rate the care, help and support all the staff have given both to my stepfather, my mother, myself and my sister. They honestly couldn’t
have done more, and all of it while having to work through the pandemic. Thank you all!

Reply from Davina Sellick, Director Sales, Marketing & Communications at Hazlemere Lodge Care Home

I am pleased to hear that we have been able to provide care and support for your stepfather. Through challenging times the manager and the team at Hazlemere Lodge have been doing a great job. I am sure they will be delighted with your positive feedback, thank you.


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Review from Steven C (Son of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Hazlemere since November 2020 and the administrative and care staff have gone above and beyond to assist me through getting her settled, a couple of falls and hospital stays, all things Covid, providing/advising/purchasing personal items for my mother, as well as setting up a regular
schedule of Zoom calls and answering many questions and sharing procedures with me to help me understand how it all works at Hazlemere. All this has been done from afar because as her son, I’m living in Tucson, Arizona (thousands of miles away) and due to Covid and lockdowns could not even fly over and be in the UK. Due to the need for my mother to be in a safe, care home environment, and the logistics and restrictions of Covid over the past year, I cannot be more grateful for everything the staff has done to accommodate my needs and see us both through the process. You have an incredible team!

Reply from Davina Sellick, Director Sales, Marketing & Communications at Hazlemere Lodge Care Home

Thank you for such a great review of Hazlemere. Through incredibly difficult times the team at Hazlemere have gone above and beyond to ensure people have been kept safe and have been able to keep in touch with loved ones despite the circumstances. The team will be really pleased to hear such positive feedback, thank you.


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Review from Paul L (Son of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Hazlemere Lodge for several years now. The day-to-day care from all the carers and management has been first class, personalised and empathetic. Without a doubt, over this last difficult and challenging year, their attention to detail and communication with me cannot be
faulted. They have also successfully balanced the overriding need to protect their residents with the heartfelt concerns of their relatives.
Since the restart of visits, my wife and I have seen Mum twice and, even with all the necessary disease controls in place, it has been lovely to talk with Mum face-to-face and to reconnect.
A very big thank you to the team at Hazlemere Lodge.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at Hazlemere Lodge Care Home

Thank you so much for the positive feedback. The manager and the team at Hazlemere Lodge have worked incredibly hard to ensure that families have been able to keep in touch with loved ones during this difficult period. I will be sure to pass your review and comments back to the Hazlemere team.


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Review from Karen R (Daughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Hazlemere Lodge two years ago, after a period in hospital following a stroke. He has Alzheimer’s and sadly this has meant he requires nursing care. It was an awful time making decisions for him, knowing that he couldn’t be looked after at home anymore. The transition from hospital
into the home was seamless, Hazlemere Lodge couldn’t have done enough for us to ensure he settled in well. Two years on, he’s so happy. The care given to my father is so attentive, the nurses/carers treat him as if he is one of their family. When someone goes into nursing care, you quickly realise, it’s not the room or the facilities they need; the care is the most important thing. The whole team at Hazlemere Lodge are so caring, helpful and friendly. Nothing is too much trouble for them.
Lockdown has meant alternative ways of visiting, mum has grasped FaceTime and has enjoyed regular contact with Dad. It has given her great comfort knowing he is so well cared for. Thank you.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at Hazlemere Lodge Care Home

Thank you for your review. The manager and her team have worked tirelessly to keep families in touch during this difficult time. I will ensure that your comments are passed on, and I am delighted to hear that your father has settled so well at the home.


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Review from Fiona D (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been resident at Hazlemere Lodge for two and a half years and we have been so impressed with the service, care and attention that they give to all the residents. The staff are so attentive and caring, going above and beyond their duties to ensure that the residents are happy and content
- nothing seems too much for them. During these challenging Covid times they have gone the extra mile to reassure us that our mum is well, sending us photos of her after they had arranged an afternoon of haircuts and manicures for the ladies and again when she had a chest infection and was back eating and on the mend which eased our concern considerably. Staff have been great organising singalongs and movie afternoons and have super personal interaction with the residents.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at Hazlemere Lodge Care Home

Thank you for the excellent review of Hazlemere Lodge. We are extremely proud of the manager and her team and are delighted to hear that you are happy with the care and support your mother receives. I will ensure your comments are passed on to the staff team at the home.


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Review from Shirley G (Daughter of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has resided at Hazlemere Lodge since December 2016. He has a nice room overlooking the garden that is kept clean and tidy. I feel he is well looked after and his needs are met. I get feedback regarding my dad’s health on a regular basis. They have a good range of activities and social days that
they encourage residents to take part in as well as family members before COVID. An exemplary team of carers in the unit in which my dad resides.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at Hazlemere Lodge Care Home

Thank you for such a positive review of Hazlemere Lodge. We are delighted to hear that you are happy with the care and support provided to your loved one. I will ensure that Lucy and her team are made aware of the excellent feedback you have provided.


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Review from Kevin S (Son of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been at Hazlemere Lodge now in excess of three years. She's in her early 90's with dementia/Alzheimer's. She has a lovely room overlooking a small copse with a bird feeder outside her window, which I keep topped up. Her room is always kept tidy. All the staff are incredible/sensitive to
her needs, and I'm so so thankful to them all. They're worth their weight in gold. I'd give Hazlemere Lodge not 5 but 10 Gold stars.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at Hazlemere Lodge Care Home

Thank you for such a wonderful review. The manager and the team at Hazlemere work incredibly hard to ensure that the care and the environment is warm, welcoming and sensitive to individual needs. I will ensure your lovely comments are passed on to the team.


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Review from Cathy B (Daughter of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Hazlemere Lodge since January 2018 and has Alzheimer's and complete short term memory loss following a seizure in 2012. I am happy and confident that my mum is receiving excellent care, all of the staff take the time to get to know the residents and therefore their care
and attention is very personal and specific to each individual. Alzheimer's is an awful disease and very difficult to cope with all the emotions that arise in a family when putting a loved one into care. The staff are always reassuring and have kind words to ease the upset and have regularly let me know that, should I feel the need for support or to talk, they are there for me and the rest of the family too. Up until Covid-19 lockdown, I have been able to visit whenever I have wanted to and at any time of day or night. During the lockdown, I have been in constant communication and had regular updates about my mum. The staff have done an absolutely amazing job during the lockdown.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at Hazlemere Lodge Care Home

Thank you for your lovely review for Hazlemere Lodge. We have an incredible staff team at this service, and they have worked extremely hard during this difficult period to keep family members connected and informed. I will ensure your comments are all passed on to the manager and her team.


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Review from Richard P (Son of Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Hazlemere Lodge since June 2019. After looking at a lot of other homes, my sister and I both felt that Hazlemere Lodge had everything mum would need. Based on my experiences over the past year, I can honestly say we chose the right home. I have visited Mum on a regular
basis and have seen and experienced first hand the care mum has received. All the staff at Hazlemere Lodge know Mum and treat her with kindness and respect. They feedback to us on a regular basis about Mum's health and well-being, ensuring she has everything she needs to make her comfortable. The activities team are great and get everyone involved in their busy weekly timetable. Mum was quite underweight when she arrived at Hazlemere Lodge but because of the great catering, and the fact she is quite happy and content, is now back to her “fighting weight”.
In summary, Hazlemere Lodge has an open, transparent and caring culture which has its residents care and wellbeing at its heart.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at Hazlemere Lodge Care Home

Thank you for your feedback. I am delighted to hear that your mother's wellbeing has improved since becoming resident with us. The Home Manager and the whole team at Hazlemere do a fantastic job, and I will happily pass on your comments.


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Current Review Score: 8.5 (8.467)

Overview of Review Score

The Review Score of 8.5 (8.467) out of 10 for Hazlemere Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.576 for Hazlemere Lodge Care Home is calculated as follows: ( (49 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 66 Ratings = 4.576

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.891 Points relating to the number of positive Reviews for Hazlemere Lodge Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 5 Positive Reviews ÷ 12.8 = 0.391

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Hazlemere Lodge Care Home

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Frequently Asked Questions about Hazlemere Lodge Care Home

What types of Care is Hazlemere Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hazlemere Lodge Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Hazlemere Lodge Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Hazlemere Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hazlemere Lodge Care Home to the centre of High Wycombe?

2.4 mile(s) as the crow flies, distance by road may be significantly further.