Kingfishers Care Home

Fieldhead Gardens, Bourne End SL8 5RA
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9.5 57 Reviews
  • Kingfishers Care Home, Bourne End
Kingfishers is a beautifully located care home in the scenic town of Bourne End in the county of Buckinghamshire.

They offer long and short term residential, respite and convalescent care, with a special interest in helping people with all levels of dementia.

The home has an excellent team of Activity Coordinators who ensure that each resident has a good variety of activities to support them, give them a real sense of involvement, and enhance their daily health and wellbeing. With the home's mobile friendly vehicle, the sky is your limit. The Team would love to be part of your journey in exploring what the local area has to offer.

The Chefs at Kingfishers take special care in providing a varied seasonal menu using fresh produce daily and taking into consideration each resident's individual dietary requirements and preferences.

They offer a home from home environment with excellent facilities and a wonderful team of staff to deliver exceptional care meeting all your needs.

The Team really do go the extra mile which isn't just providing quality care, its providing a comfortable and meaningful way of life. The manager and the Team always have the door open, so why not pop in for a cup of tea and get a real sense of feeling of the home yourself.

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Care Provided by Kingfishers Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sonya Virdee (Home Manager)
  • Admission Criteria
    • No
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Kingfishers Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Nursing Dementia Care from £1,400

  • Please contact the home for more information
  • (these prices are only a guideline, please contact Kingfishers Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is open 24/7 365 of the year. They have an open visitor policy which enables visitors to see loved ones at a time convenient for both parties.


  • Parking

  • The home has free parking spaces located at the front of the house


Kingfishers Care Home Reviews (57)

Total of 57, showing 1-20
9.5

Kingfishers Care Home has a Review Score of 9.5 (9.531) out of 10, based on 17 reviews in the last 2 years. Over all time Kingfishers Care Home has 57 reviews.

Overall Experience

  • 47
  • 7
  • 2
  • 0
  • 1

Date Published

57
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17
40

Review from R B (Friend of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At Kingfishers, the staff seem to be really pleasant and very attentive.

Reply from Alice Ledwith, Customer Relations Manager at Kingfishers Care Home

Thank you for your feedback so far, we are so pleased you feel comfortable and well attended too. If there is anything you think that we can do to improve our service please do not hesitate to get in touch!


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Review from S T (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been at Kingfishers for nearly one year. I am so grateful she is in such a wonderful nursing home as the staff are caring and very kind.
Kingfishers have two reception rooms, and an oak panel dining room with a lovely, well-tended garden. The residents can sit out in the summer on the
terrace with sun-shading umbrellas. I could live here too!

Reply from Fiona Charles, Operations Manager at Kingfishers Care Home

Thank you for taking the time to leave us a review, your feedback will be shared with the team.


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Review from H M (Husband of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most enthusiastic, welcoming stay. Always cheery and knowledgeable about residents' well-being. Lovely patience with residents providing constant amusements and diversion.
Tireless and sympathetic.
Activities are imaginative and seasonally relevant.
Other occasional visitors are also very impressed.
Nursing
staff are extremely conscientious and familiar with conditions.

Reply from Alice Ledwith, Customer Relations Manager at Kingfishers Care Home

Thank you so much for your thoughtful and kind review. We are absolutely delighted to hear that you had such a positive experience during your stay at Kingfishers Care Home. It's wonderful to know that our team's enthusiasm, care, and attention to the well-being of our residents made a lasting impression. We are particularly pleased that you appreciated our activities and the dedication of our nursing staff. It truly means a lot to us that other visitors were also impressed by the care and attention we strive to provide. We are grateful for your feedback and will continue to maintain our high standards of care. Thank you again for your kind words!


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Review from N T (Stepdaughter of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have been amenable and extremely helpful.

Reply from Louise Hickman, Operations Manager at Kingfishers Care Home

Thank you so much for your kind review. I know that it is very important to the staff to receive such positive feedback and I will ensure that this is passed on.


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Review from S W (Daughter of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother came to Kingfishers a month ago and I cannot fault anything at the home.
The carers are so caring and kind and the residents are never left alone at all times. All the staff are very friendly to all residents and to all visitors. The entertainment team are great, they do activities with the
residents daily and keep them very occupied and stimulated.
The good at the hone superb and they have drinks and snacks during the day as well.

Reply from Louise Hickman, Operations Manager at Kingfishers Care Home

Thank you so much for your kind review. It is such a pleasure to care for your mother and it means a lot to the staff to have such positive feedback. I will pass this on to all the team.


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Review from Clare A (Wife of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband's two-week respite care at Kingfishers was a great success, so much so that he will be rethinking for further stays, particularly as they were able to call on their in-house GP when a medical issue occurred, which they dealt with kindly, promptly and efficiently by him and the nurses.

Reply from Kate Wyatt, Administrator at Kingfishers Care Home

We are delighted to read this wonderful review and so pleased that your husband enjoyed his recent stay with us at Kingfishers. Our in-house GP is such a fabulous service to be able to offer, we're so pleased to hear that your husband was able to make full use of this. We very much look forward to welcoming your husband back for another stay in the near future. Thank you again for your comments, these will be passed on to the team at Kingfishers.


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Review from M T (Friend of Resident) published on 5 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reception always very friendly, very helpful and courteous. The residents appear very content and well looked after. There seem to be various activities in which all can participate and frequent sing-songs. Overall a most favourable impression was conveyed.

Reply from Alice Ledwith, Customer Relations Manager at Kingfishers Care Home

Thank you for your lovely review. We are so glad you feel welcomed and can see the care we put into ensuring everyone is included in our activities.


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Review from S L (Resident) assisted by family/friend published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

They look after me very well and I always feel safe. They accommodate all my visitors well.

Reply from Alice Ledwith, Customer Relations Manager at Kingfishers Care Home

Thank you for sharing your feedback on Kingfishers Care Home so far. We are so pleased you have settled in well and if there is anything else we can do to support you please do let us know. Thank you again!


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Review from P M (Daughter of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very satisfied with my mum's care. The staff are lovely and my mum is very happy.

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Review from David C (Friend of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been over and above to help my friend through the difficult transition between her home and the nursing home, they have made her feel so welcome and expressed genuine love for her by physically holding her hand or giving her a much-needed hug, I have been extended the same caring courtesy
allowing me to help her enjoy stability and ensuring her continued health and wellbeing.

Reply from Kate Wyatt, Administrator at Kingfishers Care Home

Thank you so very much for taking the time to write this review for us. Your kind words and comments about Kingfishers and the team are very much appreciated and will passed on. This is so rewarding to read, thank you again.


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Review from Gerard T (Son of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident of Kingfisher and they cared for him when his Parkinson's disease had become severe until the end of his life. He was always treated with great dignity and respect by the staff and kept comfortable. Now my mother is a resident of Kingfisher. She too is well looked after and
happy with the care that she gets.

Reply from Kate Wyatt, Administrator at Kingfishers Care Home

Thank you for taking the time to write this review. Our sincere condolences for your father's passing, but pleased that Kingfishers were able to care for him with dignity and respect on his final journey. It's lovely that your mother is now at Kingfishers with us and feels supported and happy. Thank you again, we are always looking for feedback to ensure that we provide the highest standard of care.


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Review from Diana P (Daughter of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum is happy.
Activities team is excellent, as is the food. People at the desk are helpful.

Reply from Kate Wyatt, Administrator at Kingfishers Care Home

Thank you for your review and your feedback on how excellent the activities and food are. We pride ourselves on the quality of all-round care we provide. Your comments will be passed on to the team here at Kingfishers.


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Review from Lesley A (Daughter of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Have not got satisfactory answers from the care home manager, who I have emailed and spoken to several times. Need to speak to someone higher. Not happy with lots of things. Do not feel my mother is getting the correct treatment.

Reply from Caroline Holdsworth, Home manager at Kingfishers Care Home

Thank you for taking the time to complete this review and bringing your concerns to our attention. At Kingfishers we take all feedback seriously and act on them accordingly. As we are very open and honest, please rest assured your comments have been passed to our Senior Management to ensure we provide a high quality of care to your loved one. As always, I am available to speak with in further detail should you wish so we can discuss the progress of our improvements


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Review from Simon G (Son of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear father called Kingfishers his home for the final year of his life. Suffering from an insidious, slowly progressing case of Parkinson's, he truly needed the support and care afforded by the home. He loved the staff. They were so kind to him and he really enjoyed speaking with them, everyone from
the nursing staff to the tea ladies. He was free to come and go in the early months, but in time he was able to welcome his friends for morning coffee at his home. I particularly want to thank the nursing staff who became his advocates, fighting to get him the care he needed from the NHS when it was not forthcoming. My father's needs evolved over the 12 months and Kingfishers was up to the task of adapting to those needs. He was very happy there and knew he was in the right place.

Reply from Kate Wyatt, Administrator at Kingfishers Care Home

Thank you for your review. Your honest open feedback is much appreciated by the team here at Kingfishers and will be passed onto everyone. So very sorry to read of your father's passing.


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Review from Sally B (Daughter of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Kingfishers since August 2023.
He has settled in really well and is comfortable and happy. Although his room isn’t the largest, it has everything he needs. He is looked after well by the carers and nurses, and the activity staff are great at keeping the residents busy and entertained.
Everyone is very accommodating, kind and friendly, creating a lovely relaxed and happy environment.
The food, however, isn’t consistently good and doesn’t really reflect the fees payable.

Reply from Kate Wyatt, Administrator at Kingfishers Care Home

Thank you for your open and honest feedback and for taking the time to send this review. Our Manager/Chef would be very happy to discuss your concerns at a time convent to you, if you haven't already raised this. Your comments will be passed on to the team at Kingfishers. Thank you.


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Review from Debbie M (Daughter of Resident) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is happy and very well looked after by all the staff at Kingfishers. They are very kind and caring. The activities have always been good, and my dad has been taken on a few outings, but more recently, there have been some different in-house activities that my dad has got involved with and has
really enjoyed. We have also just enjoyed a Christmas Party for residents and relatives with lots of lovely food and singing entertainment. Lots of fun was had by all.

Reply from Kate Wyatt, Administrator at Kingfishers Care Home

Thank you so much for your lovely review. The team really value feedback. We are delighted that your dad is settled and happy at Kingfishers.


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Review from Andrew H (Son of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A well-managed care home where my mother has been resident for five years. She is well looked after and joins in daily activities. The recent addition of a minibus has enabled trips out of the home. In particular, it enabled mum to attend her sister's funeral with the help of carers arranged by Kingfishers.

Reply from Fiona Charles, Operations Manager at Kingfishers Care Home

Thank you for your kind comments, we take pride in ensuring our residents can get out and about and remain a part of their own community.


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Review from Anita G (Daughter of Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On Monday 30th January 2023, my mother needed paramedic assistance because she suddenly passed out. The ambulance arrived in good time, and the paramedics got to work. The help from the home was fantastic - first class. Everybody helped, and before long, my mother was ok. Very impressed with the way
the team at the home responded; it was an emergency, and each and every one of them treated it as such. The patience of the staff is to be admired.

Reply from Jenny Bloomberg, Care Relations Manager at Kingfishers Care Home

Thank you for sharing your positive feedback, which is important to us; we take great pride in ensuring we deliver the best care for our residents. Your lovely comments will be shared with our team and are very much appreciated. We look forward to seeing you soon. Very best wishes.


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Review from D P (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent two weeks at Kingfishers Home in Bourne End. He was very comfortable and happy during his stay. The staff were excellent and very caring. We have booked him in for another respite visit in March.

Reply from Jenny Bloomberg, Care Relations Manager at Kingfishers Care Home

Thank you for taking the time to leave us a review, we will pass on your lovely comments to our team. The care and services we deliver to our residents and families is extremely important to us. We look forward to welcoming your father back in March.


Best wishes.


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Review from Robert L (Son of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent 3 and a bit weeks at Kingfishers for respite. She was understandably nervous to start with as this was her first experience in a care home, but the lovely staff soon eased her mind and she settled in really quickly. The home is very well run, and has a very friendly/calming atmosphere,
with activities put on to keep everyone occupied and entertained, the Jubilee party was particularly enjoyed by my mum. She was well treated and cared for by all of the team. Highly recommended.

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Current Review Score: 9.5 (9.531)

Overview of Review Score

The Review Score of 9.5 (9.531) out of 10 for Kingfishers Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.531 for Kingfishers Care Home is calculated as follows: ( (130 Excellents x 5) + (49 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 196 Ratings = 4.531

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingfishers Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Gemma

Gemma Jackson

Job Title: Head of Compliance

Joined: 2024

I joined PCG in April 2024 as the Head of Compliance, responsible for supporting all our homes to meet all the regulations and provide outstanding care. I previously worked at CQC and have a real passion for working with older people and having their voices heard and experiences the best they can be. I have 3 children and a French bulldog and am training to be a Psychotherapist.


Frequently Asked Questions about Kingfishers Care Home

What types of Care is Kingfishers Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kingfishers Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Kingfishers Care Home have?

There are 35 Single Rooms.

What are the Facilities & Services at Kingfishers Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kingfishers Care Home to the centre of Bourne End?

0.4 mile(s) as the crow flies, distance by road may be significantly further.