Kingfishers Care Home

Fieldhead Gardens, Bourne End SL8 5RA
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9.5 57 Reviews
  • Kingfishers Care Home, Bourne End
Kingfishers is a beautifully located care home in the scenic town of Bourne End in the county of Buckinghamshire.

They offer long and short term residential, respite and convalescent care, with a special interest in helping people with all levels of dementia.

The home has an excellent team of Activity Coordinators who ensure that each resident has a good variety of activities to support them, give them a real sense of involvement, and enhance their daily health and wellbeing. With the home's mobile friendly vehicle, the sky is your limit. The Team would love to be part of your journey in exploring what the local area has to offer.

The Chefs at Kingfishers take special care in providing a varied seasonal menu using fresh produce daily and taking into consideration each resident's individual dietary requirements and preferences.

They offer a home from home environment with excellent facilities and a wonderful team of staff to deliver exceptional care meeting all your needs.

The Team really do go the extra mile which isn't just providing quality care, its providing a comfortable and meaningful way of life. The manager and the Team always have the door open, so why not pop in for a cup of tea and get a real sense of feeling of the home yourself.

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Care Provided by Kingfishers Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sonya Virdee (Home Manager)
  • Admission Criteria
    • No
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (9)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Kingfishers Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • Self-Funded Nursing Care from £1,400
    • Self-Funded Nursing Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,400
    • RESPITE Self-Funded Nursing Dementia Care from £1,400

  • Please contact the home for more information
  • (these prices are only a guideline, please contact Kingfishers Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is open 24/7 365 of the year. They have an open visitor policy which enables visitors to see loved ones at a time convenient for both parties.


  • Parking

  • The home has free parking spaces located at the front of the house


Kingfishers Care Home Reviews (57)

Total of 57, showing 21-40
9.5

Kingfishers Care Home has a Review Score of 9.5 (9.531) out of 10, based on 17 reviews in the last 2 years. Over all time Kingfishers Care Home has 57 reviews.

Overall Experience

  • 47
  • 7
  • 2
  • 0
  • 1

Date Published

57
5
12
17
40

Review from Marilyn F (Sister of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Of course, looking to place a loved one in residential nursing care can be quite stressful and certainly a challenge. Having viewed several homes in the area, it was a delight when I walked into Kingfishers to discover such a happy, welcoming, caring environment.


My sister is always treated with

respect and dignity and I know she feels safe and protected by all the staff. The home is very well managed and she is very comfortable in her room, which is maintained to a very high standard of cleanliness. Everyone is so approachable and if an issue should arise it's dealt with swiftly and calmly.


Thank you so much everyone for professionally helping the family through this journey with sensitivity and care. You always go that extra mile - it is so appreciated!


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Review from C D (Granddaughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic jubilee party that The Salveco team at Kingfishers put on, it was magical.
My grandmother has been a resident since January 2021. Her upkeep and cleanliness are of a high standard. The staff are excellent and loving.

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Review from V S (Wife of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingfishers is in a delightful manor house with high ceilings, wood panelling and comfortable furniture in spacious public rooms. The welcoming hall and reception immediately makes one feel one is in a very friendly, homely place. During the day the home is buzzing with activity and warm friendships.
The gardens are a delight and beautifully kept with plenty of quality garden furniture to enhance the feeling of being cared for. Staff are exceptionally caring, friendly and helpful and as soon as one arrives one is welcomed as one of the family. There is a varied and fun activities programme if you wish and a quiet library to greet your visitors if you would like some privacy. The food is good and imaginary but it would be useful if a little bit more care were taken to ensure that particularly vulnerable patients choose suitable meals. My husband is not capable of making fast decisions and will go for the easy option. 5* with happy residents and happy staff.

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Review from C E (Daughter of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well cared for and feels she is treated with respect and dignity. Definitely the best place to have chosen in extremely difficult circumstances.

Reply from Jenny Bloomberg, Care Relations Manager at Kingfishers Care Home

Thank you for taking the time to leave us a review, we will pass on your lovely comments to our team. The care and services we deliver to our residents and families is extremely important to us.
I look forward to seeing you and your family soon.
Best wishes.


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Review from L H (Granddaughter of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kingfishers care deeply about their residents, with staff that are kind and attentive. The activities are lots of fun for the residents and brilliantly planned each day. The Jubilee celebration was particularly joyful for residents and their families and the day was filled with laughter and love. Thank
you for the care you provide.

Reply from Jenny Bloomberg, Care Relations Manager at Kingfishers Care Home

Thank you for taking the time to review our home and for sharing your positive feedback which is important to us. We make sure we get to know each of our residents so we are able to arrange our daily activities around their hobbies. Your lovely comments will be shared with our team, we take great pride in ensuring we deliver the best of care for our residents. Very best wishes to you and your family.


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Review from Ruth J (Daughter of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was sent to this home from hospital awaiting assessment. Whilst she was very unsettled we found the care to be excellent, with carers making a special effort to settle her in. All the staff are friendly, even the cleaner would pop in to have a chat and cheer Mum up. The home has a warm friendly
atmosphere and you can always see carers interacting with residents. The home is well led, with any queries being dealt with swiftly, and kitchen staff go out of their way to accommodate dietary needs.
The carers are rotated around the residents meaning they get to know everyone. We could not fault any of the carers and were particularly grateful to know that carers will regularly visit the rooms to ensure the resident is happy. We would have no hesitation in recommending this home to anyone.

Reply from Jenny Bloomberg, Care Relations Manager at Kingfishers Care Home

Thank you for taking the time to review our home and for sharing your positive feedback which is important to us, your lovely comments will be shared with our team. We take great pride in ensuring we deliver the best of care for our residents. Very best wishes to you and your family.


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Review from Andy F (Son of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely caring and professional care home. My mum, who had dementia and was riddled with cancer, spent 6 weeks approx here before she sadly died. She came from hospital. One nurse, in particular, was amazing and treated Mum so caringly right up to the end. She was so so good with my family too. The
Kingfisher staff members were all tremendous. They gave Mum respect and unbelievably great care and we as a family could have not found a better place for Mum to peacefully pass away. Thank you so very much!

Reply from Jenny Bloomberg, Care Relations Manager at Kingfishers Care Home

Thank you for taking the time to review our home and for sharing your positive feedback which is important to us, your lovely comments will be shared with our team. We take great pride in ensuring we deliver the best of care for our residents. Very best wishes to you and your family.
Jenny


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Review from Chystal W (Resident) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into Kingfishers in November 2021.
It took me a week or so to settle in, but once I found my feet, I started to relax with everyone.
I have really enjoyed meeting other residents, I join in with most of the activities, we have them daily.
Poetry and helping with our guinea pig are my favourite
things to do here.
It's very pretty and I feel very relaxed.
The care staff are very helpful and lot's of fun.

Reply from Jenny Bloomberg, Care Relations Manager at Kingfishers Care Home

Thank you for reviewing our home and for sharing your positive feedback which is important to us. We take great pride in ensuring we deliver our residents the best of care. Your comments will be shared with the team and are very much appreciated. We love the way you join in with the activities and help look after our little guinea pig. I look forward to seeing you soon. Very best wishes, Jenny.


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Review from Lesley H (Ex Family Member) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout a very sad and difficult few years, the resident was cared for very well indeed. He never complained about the care he received at Kingfishers and obviously, this must be down to the excellent staff and good management. Thank you for everything you did for him. We shall miss our visits to
see him and will miss running into the friendly staff.

Reply from Jenny Bloomberg, Care Relations Manager at Kingfishers Care Home

Thank you for taking the time to review our home and for sharing your positive feedback which is important to us. We take great pride in ensuring we deliver the best of care for our residents. We shall miss seeing you and the family. Very best wishes, Jenny.


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Review from N P (Son-in-law of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother-in-law attended for a few weeks of respite care following hip surgery.
She had specific dietary needs and when we went to view Kingfishers prior to the stay we were assured by their management that they would cater for this. Unfortunately, this wasn’t the case. My mother-in-law ended up having
either cheese on toast or macaroni cheese for the vast majority of her meals during her stay, despite numerous calls from us. Simple things like providing vegetables on the side were not catered for and the call button in the room when pressed frequently took 20-30 minutes to be answered. I appreciate staff are busy but one of Kingfishers USPs for us was that it was small and had more staff to resident ratio than other homes but for us, this didn’t result in a better service.
The other major concern was that management was difficult to get hold of, often our calls were unanswered and emails required chasing up to get a response. There is also no management cover over weekends.

Reply from Jenny Bloomberg, Care Relations Manager at Kingfishers Care Home

I’m sorry you feel disappointed with aspects of your mothers-in-law's stay with us, and hope you were able to discuss this with our Home Manager when he contacted you. We pride ourselves in ensuring we deliver the best care to our residents, however unfortunately during the time your mother-in-law was with us, we were faced with staffing challenges due to Covid-19.
We thank you for taking the time to review our home and really value your feedback, to ensure we are continually improving the quality of service we provide.
Best wishes.


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Review from E B (Wife of Resident) published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is treated with the utmost dignity and care. All the staff are so friendly and they all 'know' my husband and talk to him as a friend. He has settled in so well and I feel so safe for my husband.

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Review from Jessica S (Daughter of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered Kingfishers Nursing Home just before the first Covid lockdown in March 2020. The staff have provided regular updates throughout the last year on the Covid situation in the home, what the residents have been able to do as regards activities and any specific issues relating to my father's
health or needs. And the staff are always quick to respond if we have any queries. During the periods when we weren't allowed to visit we felt that my father was both safe and happy. Now that visits have resumed we find the staff are all very friendly and caring and I know my father is fond of them. The home is well run with a comfortable home-style environment. The house and grounds are always immaculately maintained and the ambiance is always welcoming.

Reply from Jenny Bloomberg, Care Relations Manager at Kingfishers Care Home

Thank you for taking the time to review our home and for your lovely comments. We're pleased your father is happy and settled with us, we take great pride in ensuring we deliver the best of care for our residents. Your comments will be shared with our team and are very much appreciated. Best wishes, Jenny.


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Review from Denise B (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the Kingfishers is second to none. My mother has received the best care that I could have asked for. She is looked after in every way to the highest standard. We as a family can’t thank them enough, the support they have given us is tremendous. The peace of mind we have knowing that
all her needs are being met is highly commendable. They are always so friendly, approachable and supportive. I can thank them enough.

Reply from Jenny Bloomberg, Care Relations Manager at Kingfishers Care Home

Thank you for taking the time to review our home and for sharing your positive feedback which is important to us. We take great pride in ensuring we deliver the best of care for our residents. Your lovely comments will be shared with our team and are very much appreciated. We look forward to seeing you soon.
Very best wishes, Jenny


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Review from L S (Grandson of Resident) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly I would like to say how amazing the whole of Kingfishers have been during this uncertain time. I for one am so amazed at how hard you have all worked throughout the whole pandemic and continue to do so. I would like to give a special thank you to your clinical team who are working to give my
grandmother the best possible end of life care. It’s heartwarming knowing she’s got so many loving people around her when we can’t be right there with her. I’d like to say as well whenever I call to check on how she’s doing it’s lovely to hear so many happy voices in the background. On that note, I would like to say your Care Home Assistant Practitioner always sounds very happy and positive when we cross paths over the phone and she always answers any questions I may have with such compassion and reassurance; you have a true gem in your team. Thank you again for all your hard work.

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Review from Nicola S (Daughter of Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the word go, even when I turned up on spec to make the initial inquiry for my mother to be admitted, everyone has been so welcoming and kind to us all. The odd qualm raised by us over my mother's care, which is as much to do with her coming to terms with losing her independence, is dealt with
unobtrusively but efficiently. All the staff from the nurses UP to the ancillary workers are always so cheerful and have been very sympathetic to both my mother's and family needs. Even though Mum has only been a resident for 9 months, they have a real soft spot for her
Through their diligence, care and love they have up to now kept the residents safe and generally happy throughout the lockdown period, although Mum has found this difficult. I am however very concerned that the Home has found it very difficult to source the tests necessary to meet the Government's targets of once a week for staff, and residents once a month. So after 5 months, only 1 test has been done.

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Review from Mary J (Wife of Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always welcoming, even during lockdown and window visiting. My husband is clearly happy with them and I have been sent letters and cards which he has signed (as well as able), maintaining contact with me and the family, very kindly done.

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Review from Darren T (Son of Resident) published on 14 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was in this home for palliative care for 6 weeks until his passing. Being during the COVID time we were only able to visit once, but the staff ensured he was able to talk to us every day and kept us up to date with all developments in his health and well being. They answered and questions
and enquiries promptly and efficiently. Every single staff member we came in contact with was kind, compassionate and just lovely. I would not hesitate to recommend this care home to anyone, truly magnificent.

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Review from Jo P (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mother was only here for a short time I cannot fault the care she received. The staff went over and above anything I expected and the general standard is amazing. I would not hesitate to recommend Kingfishers - a big thank you to everyone!

Reply from Jenny Bloomberg, Care Relations Manager at Kingfishers Care Home

Thank you for taking the time to review our home and for sharing your positive feedback which is important to us. We take great pride in ensuring we deliver the best of care for our residents. Your lovely comments will be shared with our team and are very much appreciated. Please come and see us soon.
Very best wishes, Jenny


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Review from Jackie Y (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff very helpful. The rooms clean and the food is exceptional. My mother has been treated with kindness and respect in lovely surroundings.

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Review from Olivia H (Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been happy here.

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Current Review Score: 9.5 (9.531)

Overview of Review Score

The Review Score of 9.5 (9.531) out of 10 for Kingfishers Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.531 for Kingfishers Care Home is calculated as follows: ( (130 Excellents x 5) + (49 Goods x 4) + (11 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 196 Ratings = 4.531

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kingfishers Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Gemma

Gemma Jackson

Job Title: Head of Compliance

Joined: 2024

I joined PCG in April 2024 as the Head of Compliance, responsible for supporting all our homes to meet all the regulations and provide outstanding care. I previously worked at CQC and have a real passion for working with older people and having their voices heard and experiences the best they can be. I have 3 children and a French bulldog and am training to be a Psychotherapist.