Lewin House

Belgrave Road, Aylesbury HP19 9HP
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9.7 54 Reviews
  • Lewin House, Aylesbury
Lewin House in Aylesbury is a pleasant and lively care home offering nursing and dementia nursing care for 70 individuals spread across four ‘houses’.

The enthusiastic and caring team pride themselves on getting to know each individual resident and building relationships and communities within the home.

Each ‘house’ has lovely communal areas which are used for relaxing, socialising and building friendships. The extensive landscaped gardens offer a chance for residents to partake in light exercise or simply enjoy the fresh air.

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Care Provided by Lewin House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Katie Ruseva (Interim Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lewin House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,673
    • Self-Funded Nursing Dementia Care from £1,818
    • RESPITE Self-Funded Nursing Care from £1,924
    • RESPITE Self-Funded Nursing Dementia Care from £2,091

  • Respite fees are quoted on an individual basis.
  • (these prices are only a guideline, please contact Lewin House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Lewin House Reviews (54)

Total of 54, showing 21-40
9.7

Lewin House has a Review Score of 9.7 (9.657) out of 10, based on 11 reviews in the last 2 years. Over all time Lewin House has 54 reviews.

Overall Experience

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Date Published

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Review from Andrew D (Son of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last 2 years of her life at Lewin House after an accident at home left her wheelchair bound and needing around the clock care and assistance. The care given by all the staff was exceptional, from the care/nursing staff and all the support staff and management team. There were regular
activities and entertainment which Mum particularly enjoyed along with the food which Mum always found to be very good. Based on Mum's experience we would highly recommend this home.

Reply from Steph Lawson, Sales Co-Ordinator at Lewin House

Thank you so much for taking the time to leave such a positive review, Andrew. It is wonderful to hear that you would recommend Lewin House so highly.


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Review from John A (Husband of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lewin House cares for my wife with kindness, consideration and efficiency. I am confident that my wife is happier at Lewin House than she was at home with me as her carer.

Reply from Steph Lawson, Sales Co-Ordinator at Lewin House

Thank you for your review John. It is lovely to read that your wife is happy at Lewin House.


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Review from Dianne T (Daughter of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed with everyone at Lewin House. They ensured that the right level of care was arranged for my mother. The care staff, nurses and management were fantastic in getting everything prepared to welcome her. The care, patience and personal attention they give to residents is
great. They really live their values of putting care and kindness at the heart of all they do. Thank you so much to everyone.

Reply from Steph Lawson, Sales Co-Ordinator at Lewin House

Thank you for your review, Dianne. Such positive comments mean so much and you are more than welcome.


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Review from Cathy S (Daughter of Resident) published on 5 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum arrived at Lewin House for palliative nursing care in February 2021 and died in late April. She had transferred from a residential home that was pretty good. But in her short time at Lewin House, we saw what a brilliantly run home looks like. The staff were very caring in both homes, but the
difference was in the management. The manager at Lewin House is calm and caring, and that has created the atmosphere. Nothing is too much trouble. She also makes herself accessible to residents' families (even during recent very difficult Covid times). You're able to communicate with the home by email (and get an answer); there are regular Zoom meetings, and there is a warm welcome when you arrive for a visit. Staff very quickly got to know and love our mum, and despite her short stay, they were very sad when she died. Nothing was too much trouble for them - they listened to and responded to everything we said and suggested. Can't recommend the home highly enough.

Reply from Steph Lawson, Sales Co-Ordinator at Lewin House

Thank you so much for your review, Cathy. We really appreciate your comments and thank you again for the recommendation. Take care.


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Review from Vito I (Friend of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a dear friend at Lewin House, Aylesbury, who I visited. Every visit, the home was clean and my friend and the residents all seemed extremely happy and well looked after. A big shout out to one of the nurses and one of the assistant managers and all the staff who made visitors feel welcome and
in my experience, look after the residents very well. In my experience, the home is welcoming and secure and I would recommend it to family and friends.

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Review from Jenny T (Daughter of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not wish for a better place for Mum to live. The care and support is of a very high standard.
The staff are so kind to Mum which makes it a very happy place for her.
My family and I are so grateful to all the staff who are very helpful when I phone Mum and now we are able to visit in the
garden. The manager and every member of staff are so welcoming.
I cannot thank them enough and wish everyone hopefully happier times ahead.

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Review from John A (Power of Attorney of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been in Lewin House for several years now and on all my visits, I have found her to be as happy as can be expected. Whether in the day room, or her bedroom, she is always clean and well-dressed. The staff all seem very pleasant and caring in their attitude. My visit, with a little tot
of whisky, always brings a smile to her face.

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Review from Mandy J (Granddaughter of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time we have seen Nan since lockdown began. She looked so well, content and very happy. We were impressed by the professional attitude, care and kindness shown. We came away feeling she was lucky to have found the home. Thank you - our minds are at rest.

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Review from Alan L (Son of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Every time I visit my mother at Lewin House I always receive a warm reception from all of the staff I meet, from the cleaners through to the managers. I can not complain about the excellent level of care she receives, especially at this difficult time. I have recommended Lewin House to other families
looking for a good home. Lewin House maintains an excellent family feel.

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Review from Elisabeth B (Daughter of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lewin House has a warm welcoming atmosphere. The cheerful team treat residents and visitors with respect as one would treat a family member. They seem to have a policy of continuous improvement. The decor is updated to reflect the events of the year. Residents individual preferences are checked as a
matter of course whether for food choices, activities etc. The medical staff are able to give a detailed response to questions and communication with relatives is excellent.

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Review from Mandy B (Daughter of Resident) published on 25 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only in Lewin House for just under four weeks as she had terminal cancer, however, she was very well looked after during the time she was in there. The staff were all friendly and caring not only to my mum but to myself as it was a very difficult time for us all. The building is spotless
and lovely, light and airy. Rooms are very well equipped and spacious. Mum was treated with respect and dignity right up until she passed away.

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Review from Jennie W (Daughter-in-law of Resident) published on 12 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lewin House is very special. The care, compassion and dignified way they treat their residents is to be highly commended. Sadly my mother-in-law passed away whilst in their care in June. She was only with them in the dementia unit for a short time, but I cannot fault the care they gave her and wish
that she had been with them from the start of her care home journey. All staff are cheerful, friendly and very welcoming, from our very first meeting with them to view the facilities to the lovely lady that cleans the rooms and the cheerful handyman. If I had to choose a care home for myself it would be here. Thank you to you all for making her last few weeks with us as comfortable and dignified as you possibly could. You didn’t just provide the care, you cared and that makes all the difference.

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Review from Ann D (Daughter of Resident) published on 31 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for by the staff at Lewin House this year in such a way as to have made her feel loved as an individual and care has been given with great kindness and compassion. The house has a great welcome in appearance and freshness and everyone speaks and smiles. My mother settled in
really well and was very happy. There was no aspect of her care which gave me cause for concern and I highly recommend Lewin House to anyone looking for a home for their loved ones.

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Review from Nicole S (Daughter of Resident) published on 15 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is fantastic. The staff work well together and respect each other, and their residents. The care is the best and at all times kindness is shown to all their residents and they treat them with such dignity. The home supports the families as well and keeps us informed of residents care.
The lady who runs the activities is so good with the residents and has such a lovely relationship with them and enjoys planning and delivering the activities, which are varied. The senior management team work well together and when you phone up, they always know who you are and know all about your relative. Security is good, but at no time does it feel claustrophobic. The home is light and airy and the decor is interesting. There is lots of lovely artwork on the walls and they change the scenery in the home regularly, with their themed events. The food is good and the menu varies, the chef talks to the residents and gets ideas and requests from them. The home is always spotless.

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Review from Joan G (Wife of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my husband was only in Lewin House for several weeks, we found the care extremely good, friendly (always smiling!) and efficient. His oxygen requirements were always going to be testing! They were very thorough and precise with his needs in this area.
The room was very spacious which gave
me with my wheelchair enough room for manoeuvres.
Many thanks!

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Review from Geraldine A (Friend of Resident) published on 23 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend is staying in Lewis House and it is amazing. Every member of staff I have met is friendly and welcoming. All make you feel at home as a visitor. The house is spotlessly clean and beautifully decorated. There are very homely touches. I could not fault it.
My friend is treated like a
member of the family and they can not do enough to make her feel welcome and comfortable.

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Review from Tony P (Son of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Lewin House for four years. She has always been well cared for and is very happy there. The staff are very nice and caring and always happy to talk to us about Mum. Her key worker is lovely and Mum is very fond of her. We have never had any concerns over her care and
safety.

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Review from Anne B (Sister of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting several care homes in the area I chose Lewin House as the very best place to look after my sister. I am always confident that I made the right choice because my sister is well cared for and her life made interesting with a variety of activities cleverly linked to topical events and seasonal
festivals. Her personality and preferences are respected and catered for and she is mentally stimulated to enjoy the sociable environment. I am happy with the medical care my sisters receives and with the fact that staff management has resulted in the friendly co-operation between personnel at all levels which benefits both residents and staff.

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Review from Audrey A (Daughter-in-law of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice place, nice ladies there.
Very helpful and look after the residents very well.
Always doing something with them, activities.

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Review from Toni (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Lewin House in March 2018.
The staff are kind and caring.
The food is excellent.
The standard of cleanliness is excellent.
Mum was made to feel very welcome from Day 1 and this continues to be the case.
The activities staff involve her and encourage her to take part in many
things, particularly singing.

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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Lewin House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Lewin House is calculated as follows: ( (109 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 124 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.786 Points relating to the number of positive Reviews for Lewin House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 11 Positive Reviews ÷ 14 = 0.786

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Katie

Katie Ruseva

Job Title: Home Manager

Joined: 2020

As a graduate of the Medical University in Sofia, Bulgaria with a degree in Health and Social Care together with extensive knowledge of Pulmonary Disease, Katie has a wealth of experience working in the Social Care sector.


Her career with The Fremantle Trust started at Cherry Garth, Holmer Green where she worked with the team as a relief nurse. A transfer across to Lewin House then saw Katie progress from Staff Nurse, to Unit Manager and Clinical Lead to the role she holds now, as Home Manager.


“I am passionate about care and am dedicated to the residents at Lewin House, their relatives and my team. I strive to consistently deliver outstanding care and to make a real difference to the quality of life for residents and their families.”