Lewin House

Belgrave Road, Aylesbury HP19 9HP
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9.7 54 Reviews
  • Lewin House, Aylesbury
Lewin House in Aylesbury is a pleasant and lively care home offering nursing and dementia nursing care for 70 individuals spread across four ‘houses’.

The enthusiastic and caring team pride themselves on getting to know each individual resident and building relationships and communities within the home.

Each ‘house’ has lovely communal areas which are used for relaxing, socialising and building friendships. The extensive landscaped gardens offer a chance for residents to partake in light exercise or simply enjoy the fresh air.

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Care Provided by Lewin House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Katie Ruseva (Interim Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lewin House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,673
    • Self-Funded Nursing Dementia Care from £1,818
    • RESPITE Self-Funded Nursing Care from £1,924
    • RESPITE Self-Funded Nursing Dementia Care from £2,091

  • Respite fees are quoted on an individual basis.
  • (these prices are only a guideline, please contact Lewin House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Lewin House Reviews (54)

Total of 54, showing 41-54
9.7

Lewin House has a Review Score of 9.7 (9.657) out of 10, based on 11 reviews in the last 2 years. Over all time Lewin House has 54 reviews.

Overall Experience

  • 44
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Date Published

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43

Review from Sue C (Daughter of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy in Lewin House. The staff are caring and compassionate and interact well with Mum. The accommodation is safe and secure with all the facilities to care for Mum and give her a good wife. There are daily activities with staff every day. The activity staff engage well with Mum and all
residents, making activities fun, encouraging them to fully participate. The family are delighted with the care of Mum, happy that she is safe and happy and respected.

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Review from Sheila M (Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As you can see I am more than satisfied with the care and attention I receive from the staff.
I have never felt this safe and secure in the last 4 years and this is due to the care I receive.
I have no complaints in any areas.
5 stars all the way.

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Review from Andrew (Son of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the overall help provided to help mum's transition into care.

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Review from Mary P (Resident) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel they do their best despite times of staff shortages.

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Review from Juliana L (Daughter of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is receiving excellent care at Lewin House. The staff on House One are friendly, attentive and very caring.
My mother lives with Lewy body dementia and her behaviour can be very challenging at times. The dementia care manager is superb. Our family are offered massive support by the manager
and her team as we all try to care for our mother.

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Review from Eileen F (Sister of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been a resident in Lewin House for six and a half years. The caring has been very good and of course, there has been ups and downs. He has been shown respect and kindness.
Any concerns have been addressed when needed. The building could do with refurbishment as it's not so homely and
welcoming on the fourth floor.

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Review from Carole M (Daughter of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Lewin House a very warm and friendly environment to be in. Trying to accept it was the right move for my dad has been the hardest thing I have ever done, but with the help from the staff who have welcomed 'us' into their home, it has been made easier to accept. The level of care they give
to each and everyone is exceptional and as I have witnessed on many occasions, nothing seems too much trouble, considering the amount of paperwork they do and the long hours they put in. They all commit 100% and beyond. Dad seems to have settled in well and is now getting used to the familiar faces he sees every day. Fingers crossed it continues this way, because if he is happy, I am happy (sort of).

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Review from June K (Friend of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first visit to Lewin House in August 2017 up to the present day January 2018, I can only speak highly of everything and everyone.
The care, cleanliness and attention given to the residents is very good and the whole home has a very friendly feel.

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Review from Jeffrey A (Son of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred from the hospital to Lewin House just before his 90th birthday. The care and attention shown by all the staff was amazing. He was not with them long as he passed away shortly before Christmas but the home made sure he and my mother were kept comfortable calling out the doctor
to him many times. I'm very thankful he spent his last days at Lewin House and not the hospital.

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Review from Belinda M (Daughter of Resident) published on 16 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, the care at Lewin House is good, they do from time to time have issues with being understaffed - this can result in no supervision in the dining room for residents, who need to be supervised when eating, which can cause concern. There have been a number of times that the dishwasher is out of
use, this causes concern as the hot water is not hot enough to wash dishes and could lead to cross-contamination from one resident to another. I was there yesterday and washed the dishes myself due to staff shortage.
There are sometimes shortages of towels, bed linen etc and even pads from time to time. The permanent staff work hard to overcome these issues when really they should be addressed by management and resolved before it becomes an issue.
However, as I say the care is generally good and they try to understand each residents needs and work with the family. Overall, we are happy with Dads care and treatment at Lewin House.

Reply from Stuart Robb, Business Development Executive at Lewin House

"I would like to thank you for the many positive comments in the review and for highlighting some areas which do not meet our usual high standards. I would be more than happy to meet up with you next time you visit to discuss any other concerns you may have". Lynn Winkworth, Home Manager


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Review from Peter G (Son of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lewin House is a wonderful home. The care that my mother receives is excellent.
She has late stages Alzheimers and is very confused and not happy in herself. The care staff are all very caring and kind, even when she becomes aggressive and very rude. Since she became a resident at Lewin House in July
2016, she has been very well cared for.

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Review from Camilla H (Daughter of Resident) published on 11 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly, both Mum and Dad needed to go to a care home for the last part of their lives. Mum had Vascular Dementia and Dad required 24-hour nursing care. As a family used to caring for Mum and Dad ourselves, it was the most traumatic time of our lives.


We received the warmest welcome at Lewin House.

Even though Mum and Dad's requirements were different, the staff managed to get Mum and Dad into rooms next to each other and spent every day making sure they got to see each other.


They were encouraged to take part in lots of activities, they were absolutely brilliant, from singing to quizzes to exotic fruit tasting. Mum and Dad loved these and they loved the care workers and nurses at Lewin House that helped look after them.


Sadly, Mum and Dad both passed away within a short time of each other, both were supported through their end of life with the utmost care, compassion and dignity.


We will never forget the kindness they have shown to us all. Thank you to all of you, we won't forget you.


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Review from Janet H (Daughter of Resident) published on 20 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Lewin House for over 3 years now and I have been very happy with her care. The staff are genuinely caring people, the facilities are good, the care is good and medical needs are met, the food is appropriate for the elderly. The residents are treated with dignity.
Lewin House is run by the not for profit Fremantle Trust - another plus in my opinion as it is all about the residents not the money, which is not always the case in other homes.


For anyone looking for a care home for their loved one, I would highly recommend Lewin House. Don't be put off by the location as it really doesn't matter to the residents. Once inside the doors, it is a safe haven and caring place.


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Review from Denise O (Daughter of Resident) published on 26 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has spent 6 weeks in respite at Lewin House and now has a permanent place which we as a family are very happy with. The staff are absolutely brilliant so kind and caring and really look after Mum exceptionally well. As a family we are happy with the care Mum is receiving we could not have asked
for better such a relief to know she is in the best care. The rooms are lovely and spacious and very very clean, we can visit any time and the staff are so welcoming its a real pleasure to visit. All together a really nice place can recommend without reserve.

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Current Review Score: 9.7 (9.657)

Overview of Review Score

The Review Score of 9.7 (9.657) out of 10 for Lewin House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.871 for Lewin House is calculated as follows: ( (109 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 124 Ratings = 4.871

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.786 Points relating to the number of positive Reviews for Lewin House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 11 Positive Reviews ÷ 14 = 0.786

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Katie

Katie Ruseva

Job Title: Home Manager

Joined: 2020

As a graduate of the Medical University in Sofia, Bulgaria with a degree in Health and Social Care together with extensive knowledge of Pulmonary Disease, Katie has a wealth of experience working in the Social Care sector.


Her career with The Fremantle Trust started at Cherry Garth, Holmer Green where she worked with the team as a relief nurse. A transfer across to Lewin House then saw Katie progress from Staff Nurse, to Unit Manager and Clinical Lead to the role she holds now, as Home Manager.


“I am passionate about care and am dedicated to the residents at Lewin House, their relatives and my team. I strive to consistently deliver outstanding care and to make a real difference to the quality of life for residents and their families.”