Review from A H (Brother-in-law of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience

When a relative has to go into a care home for any reason, it can be a very stressful time for the resident and their relatives. We (the family) are absolutely amazed at the care and attention given to my sister-in-law. She is so well looked after and cared for. The staff cannot be praised enough for

the care they give her. Every little thing she asked for is attended to. You have our very grateful thanks!

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Review from B B (Niece of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience

My experience of the nursing home has been none other than excellent, in both caring for my mother in the past and now my aunt, her sister. I cannot fault in any way their care and compassion towards all the residents in their care.

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Review from A H (Niece of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience

My aunt has been at Mandeville Grange for 2 years and there has been a big improvement in her physical wellbeing. All staff are caring and friendly and the manager is always on hand to discuss any issues. The rooms are clean and tidy. There are always plenty of activities for residents and a lovely

garden to enjoy in the summer months. It is a true home from home where my aunt is safe and well cared for.

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Review from Dorothy P (Respite Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience

Enjoyed a two-week stay. Comfortable room. Staff are wonderful. Food men was very good.

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Review from Michelle V (Relative of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience

My initial thoughts were the home seemed caring and homely, but when I asked questions about my relative, I was shouted at by the home manager which then set a pattern of her being abusive to me. After about a month my relative was mentally suffering so I taped them and was astounded to realise that

some of the staff were mentally abusing her to the point she could not talk for 3 months. My relative has now moved and she's now back to her normal self. If you love your relative, I would think twice before sending them there. They are not what they appear to be.

Reply from T. Dhot, Operations Chiltern Care Services at Mandeville Grange Nursing Home

Dear Michelle, we were extremely disappointed to read your review.
As a team we cared for your relative from her admission to Mandeville Grange on the 6th March this year, two months later at her care review, by your own admission your relative had never been happier and you were very complimentary about the care provided.
Sadly there was a breakdown in relationship between you and our staff team.
As detailed in the meeting held, we can not tolerate shouting or abuse towards our staff and you were requested to speak to our Manager in a respectful tone going forwards.
We were saddened that we could no longer meet your relative’s care needs and as such gave notice for her to find a better suited care setting.
We welcome constructive criticism and feedback as we are continually striving to improve our service.
However, we do not believe your review is reflective of the standard of care our team provides.

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Review from M R (Wife of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience

Such kind, caring and compassionate staff. A very peaceful and welcoming home for residents and visitors. A beautiful, tranquil home and gardens.

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Review from J A (Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience

If you need good care, Mandeville Grange Nursing Home is the choice to make. You are treated well and your understanding is respected.

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Review from A I (Partner of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience

I found the home very good for visiting family and clean. Also, good parking and the staff are very polite and welcoming to visitors to the home.

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Review from A E (Son of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience

My Mother stayed at Mandeville Grange Nursing Home for two weeks - end-of-life care. During that short time, everybody there showed extreme kindness and care when looking after my Mother. I can't recommend them enough.

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Review from Jeraldine W (Daughter of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience

The home is ideal for my Mother. Very tranquil, very peaceful, no one rushing about, nice atmosphere. The staff are extremely helpful. They all have a good sense of humour. My Mother seems very happy there which is all one can wish for.

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Review from Rachel G (Daughter of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience

Staff are very caring. Mum is well cared for, and it is a home from home. There is a very welcoming atmosphere when you walk into the home. Not the most modern of homes, but that is not what one needs or would want. She has everything she needs. You can see how well looked after she is, and it gives

us peace of mind.

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Review from B W (Resident) assisted by family/friend published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience

I would like to thank all the staff for their care and dedication. Everyone is very nice and all my needs are met. It knocks spots off the last place I was in. The food is nice and I get ice cream every day! I would recommend Mandeville Grange to anyone looking for care.

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Review from Jane W (Daughter of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience

Cannot praise the manager and her team enough. I moved my Father to Mandeville Grange after he received poor care in another home. Dad's needs are fully met by attentive staff. My dad's whole attitude to life has changed, he is now smiling and looks forward to the lovely meals provided. Thank you to

all that work at Mandeville Grange for your help and support with dad. 5 Star.

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Review from Fiona G (Daughter of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience

This is the first week my mother has spent in Mandeville Grange. The transition from her previous residential care home went very well and my mother was kept calm. Since being here, her skin has greatly improved. She does have complexed needs relating to her skin and I can see a big improvement, a lot

of the inflammation has gone down and her skin is very well hydrated. I also feel her attitude has changed a bit. She seems more engaged with her surroundings.

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Review from Wendy S (Daughter of Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience

My mother was a resident at Mandeville Grange from March 2019 until she passed away in January 2023. During her time as a resident, she became frail and immobile due to old age. The staff were superb, recognising mum's past personal standards relating to her dress and appearance; for example, her nails

which were her pride and joy were always manicured and polished. The staff gave her love, they always went that 'one mile more'. This home is outstanding and one I highly recommend.

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Review from J R (Wife of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience

We could not have wished my husband to have ended his life in a more loving, caring and beautiful home - a real home with such kind and caring people around him. I wouldn't have believed it possible, everything was so lovely under the manager's leadership, with such respect and care for the dying. They

made his passing away peaceful, surrounded by us, his family, and so much respect was shown. My daughters and I thank them all from the bottom of our hearts. Bless you, all.

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Review from Terry L (Friend of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience

My dad has settled in amazingly well. I have found the staff very friendly when visiting Dad, and they interact with him lovely. My dad appears content, which is a blessing given what he and the family have been through these past six months. I can only describe the manager and her staff as fantastic,

nothing is too much for them to do, and they always have time for us. I feel blessed to have chosen this home for my dad. Thank you.

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Review from Esther C (Daughter of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience

We have nothing but praise for all the staff at Mandeville Grange Nursing Home. Since arriving here in January 2023, my mother has received the best possible care. Prior to coming here, she had a very long stay in the hospital, almost six months, so we were very happy when she was able to move into

her 'new home'. Everyone here is so caring and welcoming. Nothing is too much trouble. My mother is happy and content. All her family live a fair distance away and it gives us all complete peace of mind knowing she's safe and well looked after. We can't thank you all enough.

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Review from Colin B (Son of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience

It's always difficult when a family member can no longer be cared for at home. My father was in a temporary care home which was not very good in mine and my father's opinion. I was delighted when I was able to get him a place at Mandeville Grange Nursing Home. I could not have found him a better nursing

home. They treated him with dignity, care and compassion. In my father's words 'It's like being on holiday'.

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Review from R N (Daughter of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience

From the moment I telephoned Manderville Grange and spoke to the registered manager, a weight was lifted off the family's shoulders. So understanding, kind and efficient. The whole team gave my mother the most exceptional care and attention. The home has a lovely atmosphere, everyone is happy and smiling

and can't do enough to help. The food was great and the garden, beautiful. Mum had 2 weeks in the home and said it was just like a holiday.

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Mandeville Grange Nursing Home

Care Provided by Mandeville Grange Nursing Home

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Funding & Fees Guide for Mandeville Grange Nursing Home

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