Oak House

Forest Close, Wexham, Slough SL2 4FA
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9.8 92 Reviews
  • Oak House, Slough
Oak House is a modern care home situated in a tranquil, residential area of Slough. The dedicated team provides personalised nursing, residential and dementia care for older people on a permanent and respite basis.

The purpose-built home is organised into eight suites, each having its own dining room and stylish lounge area. The home also has spacious bedrooms, a cinema room and a hair salon with two visiting hair stylists. With over an acre of grounds, including secure, landscaped gardens and courtyards, in warmer weather residents and visitors can enjoy spending time in the sunshine.

The friendly team enjoys building good relationships with residents' loved ones, as they share the same goal of making sure residents are happy, comfortable and settled.

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Care Provided by Oak House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Agnieszka Klimkowicz-Buda (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (120)
    • Single Rooms with ensuite Wet Room (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Oak House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,352
    • Self-Funded Residential Dementia Care from £1,442
    • Self-Funded Nursing Care from £1,592
    • Self-Funded Nursing Dementia Care from £1,682
    • RESPITE Self-Funded Residential Care from £1,562
    • RESPITE Self-Funded Residential Dementia Care from £1,652
    • RESPITE Self-Funded Nursing Care from £1,801
    • RESPITE Self-Funded Nursing Dementia Care from £1,892

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Oak House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Oak House Reviews (92)

Total of 92, showing 1-20
9.8

Oak House has a Review Score of 9.8 (9.773) out of 10, based on 35 reviews in the last 2 years. Over all time Oak House has 92 reviews.

Overall Experience

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Date Published

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Review from John B (Brother of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care for our sister, she is happy when we see or phone her, the staff always go above and beyond with her care and also for us who have many questions when we are visiting or phoning. The home is very clean, warm, comfortable and above all a safe environment for our sister.

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Review from Ewa B (Daughter of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing to express my gratitude for all the help my mum receives from your staff during her time of need. I always find them very polite and sympathetic. You should be very proud of them.

Reply from Tracey Van Zyl, Reviews Team at Oak House

Thank you very much for taking the time to leave us feedback about your experience at Oak House. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We are very proud of the staff and will feedback on your comments.


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Review from Sandra A (Daughter of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Joined my dad on Saturday, September 21st for an Open Day event and had a fabulous time. It was evident that much thought, time and preparation had been undertaken. Great atmosphere, delicious food and loads of fun things to do. The singer on the second floor was brilliant! She had us all singing and
dancing and we even did the Conga! All staff present were warm and inviting and were also thoroughly enjoying themselves. Thank you, we made some truly beautiful memories.

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Review from C V (Daughter of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely pleased with the care and support provided to our mum at Oak House. From the moment she moved in on the 5th of July, the entire team has been incredibly attentive and compassionate. The recent refurbishment has transformed the home into a very inviting and comfortable place and the
cleanliness is fantastic.
Although our mum has only been a resident for a month, we wanted to thank some members of staff here to show our appreciation and spread the word about how amazing they are! Our mum is on the ground floor and we often meet a number of staff on our visits. Their professionalism and dedication have made such a significant difference in our mum's life and she feels safe, respected, and genuinely cared for, which brings us immense peace of mind.
We couldn't have asked for a better place for our mum to spend this stage of her life.

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Review from G H (Daughter of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went to Oak House for one weeks respite care. Her feedback was that she really enjoyed her stay. She said the staff that looked after her were lovely. She felt well cared for.
The only thing she didn't like so much was the food. She is of Caribbean origin and enjoys Caribbean food more than
English food.
She was thankful to have the opportunity to have a bath on her last day there which is something she can't have at home.
Overall a positive experience. Thank you.

Reply from Samantha Debenham, Reviews Team at Oak House

Thank you very much for taking the time to provide your lovely review about your mother's respite stay at Oak House. We are delighted she really enjoyed her stay and felt well cared for. It was unfortunate she didn't enjoy the food during her stay. When residents first join us, our chef pops in to ask about their food preferences and tastes so he can offer a tailored menu that they will enjoy. We'd love to welcome your mother for another stay at Oak House so she gets the opportunity to enjoy a menu she loves.


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Review from A B (Friend of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting an old friend. We'd only ever seen our friend in their own home environment. A free spirit and strong-willed. Was so pleasantly surprised to see them, calm, happy and nicely groomed in a safe environment. The staff were genuinely so caring towards our friend and towards other residents. I particularly
liked their engagement skills. Treating people with dignity is something important in this setting and close to my heart. They were trying so hard. Our friend's room was spotless. Freshly made bed, clean and tidy with no trip hazards.

Reply from Tracey Van Zyl, Reviews Team at Oak House

Hi A B (Friend Of Resident) thank you very much for taking the time to leave us feedback about your experience. At Oak House Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Emma W (Granddaughter of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home with wonderful kind staff. They always make me feel welcome when I am visiting. My nan loves living here, she enjoys doing activities and always looks forward to the entertainment. The new sensory room is amazing and opens out into the beautiful garden where my nan often likes to sit
and relax when the sun makes an appearance. I couldn't be happier knowing my nan is well cared for and most importantly she is very happy. Thank you Oak House!

Reply from Tracey Van Zyl, Reviews Team at Oak House

Hi E W (Granddaughter Of Resident) thank you very much for taking the time to leave us feedback about your experience. At Oak House we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from M R (Friend of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Oak House for their 15th-anniversary open day on Saturday the 27th of April, the staff had really put on a show, there were refreshments (even beers!), snacks, a waffle stand, games for kids (I maybe had a turn too), a Tombola, face painting, a petting zoo, a BBQ and even an ice cream truck,
all free of charge. Quite impressive, the residents were all smiling and taking part, there was probably someone there from age 0-100, and the atmosphere was just buzzing the whole time, it felt like an old-fashioned Jubilee party or something, it was nice. The staff were super helpful and welcoming. Being an open day I of course got the chance to look inside and it was bright and clean and of course very warm. I am looking for a place to look after my Mother and from the local ones I've visited, this left the best impression by far.

Reply from Tracey Van Zyl, Reviews Team at Oak House

Hi M R (Friend Of Resident) thank you very much for taking the time to leave us feedback about your experience. At Oak House we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Donna G (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident since January 2024 and has settled in very well. We are pleased with the care she receives and the staff are always friendly and chatty, Mum calls them her very good friends which is lovely. Oak House is always clean and very well presented and looked great when it was decorated
recently for Saint George's Day.

Reply from Tracey Van Zyl, Reviews Team at Oak House

Hi, thank you very much for taking the time to leave us feedback about your experience. At Oak House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Steve M (Son of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both Mum and Dad are well cared for. They enjoy the many varied activities that they are encouraged to join in with. They mostly like the food and have even started to eat things that did not previously eat. As regular visitors, we are always made to feel welcome. The staff are very friendly and always
spare the time to talk to us.

Reply from Tracey Van Zyl, Reviews Team at Oak House

Thank you very much for taking the time to leave us feedback about your experience. At Oak House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Stephanie H (Granddaughter of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always enjoy visiting my nan at Oak House. The staff are always so welcoming and polite. Nan is very happy there and loves the activities especially when they have singers. We always enjoy a cup of coffee and cake and chat with the lady in reception.

Reply from Tracey Van Zyl, Reviews Team at Oak House

Thank you very much for taking the time to leave us feedback about your experience. At Oak House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Nikki B (Daughter of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is at Oak House and everyone there is amazing with him.
They joke and laugh with him but more importantly, they take good care of his well-being.
They are not just great with Dad but also with us, my sister, myself and our close families.
I so appreciate all the hard work they do and the
fact that Dad is well looked after.
It is wonderful to know that when my sister and I are not there Dad is in safe hands.
I would recommend Oak House to anyone looking to place a loved one.

Reply from Tracey Van Zyl, Reviews Team at Oak House

Thank you very much for taking the time to leave us feedback about your experience. At Oak House Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Lyn Y (Daughter of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are thrilled with the level of care shown to our father who has been in residence since August 2023. We can relax in the knowledge that he is being cared for, has regular meals, is warm, clean, has company and is happy. If anything untoward happens, ie a fall, sore eye or anything they
feel we should know about, then we are contacted immediately and reassured that whatever has happened he is checked over by paramedics. There is always something going on to keep him stimulated and we are incredibly grateful to every single person working there. It is a difficult and often thankless job but the carers always have a smile and take time to talk to us too to make us feel comfortable.
Oak House is kept in beautiful condition and we couldn’t be happier that our father is in the safest hands. We thank you all.

Reply from Tracey Van Zyl, Reviews Team at Oak House

Thank you very much for taking the time to leave us feedback about your experience. At Oak House we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Robert H (Grandson of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother loves it at Oak House. She is always well-dressed and tidy.
She enjoys her meals, especially the pudding.
As a family, we are always made to feel welcome and particularly enjoy the coffee and cakes in reception.
All the staff are friendly and approachable and happy to talk to us when
we want to.

Reply from Tracey Van Zyl, Reviews Team at Oak House

Thank you very much for taking the time to leave us feedback about your experience. At Oak House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from N M (Friend of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my friend arrived at Oak House we have been made to feel extremely welcome. We are always greeted with a smile and a homely feel in the reception area with a lovely coffee and cake area. Staff are helpful in the unit and always offer us support. It always smells lovely and fresh and is always
clean and tidy. The food always looks appetising and my friend enjoys the variety.

Reply from Tracey Van Zyl, Reviews Team at Oak House

Thank you very much for taking the time to leave us feedback about your experience. At Oak House Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from D M (Friend of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so friendly and happy, feels like an extension of family. Really nice coffee area. I always feel welcome when I come. Entertainers have been good and they get everyone involved. It always smells clean. I like that we can also join with activities especially the cinema room.

Reply from Tracey Van Zyl, Reviews Team at Oak House

Hi, thank you very much for taking the time to leave us feedback about your experience. At Oak House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Natalia M (Friend of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoyed visiting Oak House care home when I went to visit a friend who resides there. The atmosphere was very nice and the cakes and coffee at the main reception were very tasty. I have also had the pleasure of viewing the sensory room (namaste) which was very relaxing and looked very beautiful. The
lounge was very clean and the staff are very nice on the ground floor.

Reply from Tracey Van Zyl, Reviews Team at Oak House

Thank you very much for taking the time to leave us feedback about your experience. At Oak House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Richard W (Nephew of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited a few care and nursing homes over the years. This one is outstanding. The care and attention my aunt receives is first-class. Every time I visit, she is always perfectly dressed. There is always a nurse or carer very close by. The food looks wonderful. There is a cafe to take my aunt
to with tea and biscuits. The staff are always happy and friendly, from the receptionist to the carers and nurses, catering staff and cleaners. I cannot rate this home highly enough.

Reply from Tracey Van Zyl, Reviews Team at Oak House

Thank you very much for taking the time to leave us feedback about your experience. At Oak House Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Sandie H (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was extremely pleased with the Santa visit that my mum received in December. It really made her Christmas - she was thrilled! Thank you to one particular lady and her family - such a thoughtful thing to do for the residents.

Reply from Tracey Van Zyl, Reviews Team at Oak House

Thank you very much for taking the time to leave us feedback about your experience. At Oak House Care home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from A M (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went for respite care for the first time at Oak House. All staff, from reception, care staff, cleaners and management are all very friendly, and you can see that they all care about the people in their care. Mum was very happy while staying there, and it’s peace of mind for the family to know
that she is being looked after so well - it’s like it’s a second home for Mum. Thank you all so much for all your hard work and dedication.

Reply from Tracey Van Zyl, Reviews Team at Oak House

Thank you very much for taking the time to leave us feedback about your experience. At Oak House Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Oak House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.773 for Oak House is calculated as follows: ( (321 Excellents x 5) + (71 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 401 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oak House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Agnieszka

Agnieszka Klimkowicz-Buda

Job Title: Home Manager

Joined: 2022

I started working at Care UK in 2009 after hearing great things about their values.


The way they ensure excellent care is delivered and that residents have a say in how their home is run.


Before joining Care UK, I worked as a Nurse for 10 years in a hospital in Poland, where I completed my Level 5 equivalent qualification. It’s my proudest accomplishment that I was able to come to England, not being able to speak English and working my way up to achieve the role of Home Manager.


Ensuring that every resident receives outstanding care is challenging, but it’s so rewarding seeing smiles from happy residents, or when a resident or a colleague achieves something they’ve been working hard for. My favourite moments are enjoying coffee mornings with the residents, families and colleagues.


To be a good Home Manager, I think it’s important to listen and be empathetic. You need to be able to put yourself in someone else’s shoes. It’s also important to have a passion to offer outstanding care.


When I’m not working, I love reading and spending time with my family to unwind.


Frequently Asked Questions about Oak House

What types of Care is Oak House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oak House provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Oak House have?

There are 120 Single Rooms.

What are the Facilities & Services at Oak House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Oak House to the centre of Slough?

1.3 mile(s) as the crow flies, distance by road may be significantly further.