Oak House

Forest Close, Wexham, Slough SL2 4FA
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9.8 92 Reviews
  • Oak House, Slough
Oak House is a modern care home situated in a tranquil, residential area of Slough. The dedicated team provides personalised nursing, residential and dementia care for older people on a permanent and respite basis.

The purpose-built home is organised into eight suites, each having its own dining room and stylish lounge area. The home also has spacious bedrooms, a cinema room and a hair salon with two visiting hair stylists. With over an acre of grounds, including secure, landscaped gardens and courtyards, in warmer weather residents and visitors can enjoy spending time in the sunshine.

The friendly team enjoys building good relationships with residents' loved ones, as they share the same goal of making sure residents are happy, comfortable and settled.

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Care Provided by Oak House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Agnieszka Klimkowicz-Buda (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (120)
    • Single Rooms with ensuite Wet Room (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Oak House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,352
    • Self-Funded Residential Dementia Care from £1,442
    • Self-Funded Nursing Care from £1,592
    • Self-Funded Nursing Dementia Care from £1,682
    • RESPITE Self-Funded Residential Care from £1,562
    • RESPITE Self-Funded Residential Dementia Care from £1,652
    • RESPITE Self-Funded Nursing Care from £1,801
    • RESPITE Self-Funded Nursing Dementia Care from £1,892

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Oak House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Oak House Reviews (92)

Total of 92, showing 21-40
9.8

Oak House has a Review Score of 9.8 (9.773) out of 10, based on 35 reviews in the last 2 years. Over all time Oak House has 92 reviews.

Overall Experience

  • 69
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Date Published

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Review from Claudia D (Daughter of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Oak House for a little while. The care staff and nurses in Mum's unit are very good. Home Manager and reception staff are very helpful. Activities are taken to Mum's room to see if she wants to join in. I would recommend it to other families.

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Review from L M (Daughter of Resident) published on 17 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been living at Oak House for just over a year, and during this time, he has always been very well looked after. It is a great comfort to my family that the caring staff are always there to support him with whatever he needs. The staff are cheerful, hard-working and helpful. We are truly
grateful to them all.

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Review from E W (Daughter of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Great care home for both of my parents.
Facilities meet their needs and staff very good.
Great activities and very clean.
Would recommend.
Treated with dignity.
Helpful and kind to residents.
On-site manager all the time.

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Review from Brian V (Son of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were wonderful and gave my mum such a nice birthday. We are truly thankful for the care they provide to her. The fact she is still alive is down to the care that has been provided over the last nine years.

Reply from Tracey Van Zyl, Reviews Team at Oak House

Hi Brian, thank you very much for taking the time to leave us feedback about your experience.
At Oak House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from D B (Son of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very helpful, the home is run well and my mother's health is never neglected. She is very happy and cared for.

Reply from Reviews Team at Oak House

Thank you very much for taking the time to leave us feedback about your experience.
At Oak House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from T W (Son-in-law of Resident) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited many nursing homes over the last 30yrs Oak House is by far the best. Best in terms of quality of care, quality of facilities and quality of location.


So many thanks to all the staff for doing such a great job and making a difference to my in-laws and all the other residents.


Reply from Tracey Van Zyl, Reviews Team at Oak House

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Oak House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from A W (Respite Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend the home to family and friends. From the first moment we arrived, we were made to feel welcome. The care home was very clean and tidy, the staff and carers were polite and caring, the room was kept clean at all times.

Reply from Tracey Van Zyl, Reviews Team at Oak House

Hi, thank you very much for taking the time to leave us feedback about your experience.


At Oak House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Joe M (Son-in-law of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Father in law is well looked after on floor one highway. He likes the food and eats well. His needs are all met by the carers and there is a good relationship between him and the carers. The carers like him and he likes them. The nurse on the floor communicates with the family whenever any incident
occurs. The entertainment is interesting and the receptionist on entry is very friendly and helpful.

Reply from Kaylie Jennings, Reviews Team at Oak House

Thank you very much for taking the time to leave us feedback about your experience.


At Oak House we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many Thanks, Oak House team.


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Review from H E (Friend of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt compelled to share my personal experience with this care home after. My friend's parents, who suffer from dementia, have been under their care and the compassion, dedication, and professionalism displayed by the staff is truly commendable. The well-being and happiness of the residents are clearly
their top priority. I have nothing but praise for their exemplary service and would recommend them wholeheartedly to others.

Reply from Kaylie Jennings, Reviews Team at Oak House

Thank you very much for taking the time to leave us feedback about your experience.


At Oak House, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many Thanks, Oak House team.


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Review from Lisa B (Friend of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had gone to visit my dear friend's parents who are being looked after here. Greeted with such friendly staff within the first 10 minutes talking like it's one big family.
I had the pleasure of having a good look around and the residents I came across seemed really happy. Comfortable and safe environment
along with many activities.
I was really impressed with the room sizes. All testament to such kind and warm caring staff. Just how it should be.


My friend's parents are at a challenging time of life and it’s being made easy for them I was so pleased to see them look so relaxed and happy.


Reply from Tracey Van Zyl, Reviews Team at Oak House

Hi, thank you very much for taking the time to leave us feedback about your experience.


At Oak House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from R B (Friend of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my friend’s parents and was hugely impressed with the care they receive. The care home is warm and welcoming and clean. The staff are super friendly and professional and all the guests seemed genuinely happy. I follow their social media updates and they do so much for the guests. It’s really
admirable.

Reply from Tracey Van Zyl, Reviews Team at Oak House

Hi, thank you very much for taking the time to leave us feedback about your experience.


At Oak House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Lucy K (Daughter of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am overwhelmed by the love, care and support shown by Oak House to my Father. The environment is modern, clean, welcoming and uplifting and I have found the team to be genuine, professional, knowledgeable, patient and willing to go the extra mile every time in the best interests of my Dad. Communication
lines are always kept firmly open for reassurance and advice. I cannot recommend Oak House highly enough and would like to make a special shout-out to the Entertainments Manager for her thoughtfulness, energy, enthusiasm, efforts, care and all-round fabulousness! I will miss them all when Dad moves on.

Reply from Kaylie Jennings, Reviews Team at Oak House

Hi thank you very much for taking the time to leave us feedback about your experience.


At Oak House we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many Thanks, Oak House team


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Review from Mary Ann M (Daughter of Resident) published on 8 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for nearly a year, and I have been amazed at the high level of care Mum is receiving. Staff are welcoming and friendly, from the care staff to the cleaning staff. Mum has made massive progress in her health and well-being, and it is so nice to not worry about her when I am not
there.
I would be happy to recommend this care home.

Reply from Carmen Haines, Reviews Team at Oak House

Hi Mary, thank you very much for taking the time to leave us feedback about your experience.
At Oak House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team


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Review from Loraine M (Daughter of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at home for four weeks now. He was unsettled and problematic for the first few days. But, with the help of the careers around him, he has now settled in well. He says the food is very good, and he always gets something he enjoys. My experience of the home is that the staff there are
exceptionally friendly, always with a smile on their face and ready to help in any way. Oak House is just like a big family home. I feel happy knowing my father is being well looked after. My mother is in another care home, but we are hoping that she will be moved to Oak House in the very near future.

Reply from Carmen Haines, Reviews Team at Oak House

Hi Loraine, thank you very much for taking the time to leave us feedback about your experience. At Oak House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from Penny T (Sister-in-law of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my first visit to Oak House, as I no longer live in the area but had obviously heard of its existence, and I was absolutely amazed. It is such a lovely care home; in fact, it was more like a hotel. The staff were very friendly, and the whole place was very welcoming.

Reply from Carmen Haines, Reviews Team at Oak House

Hi Penny, thank you very much for taking the time to leave us feedback about your experience.
At Oak House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time.
Many thanks, the Care UK team.


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Review from Catherine B (Daughter of Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent nearly a year at Oak House and I was so grateful for the care and kindness she (and I) received. The staff knew Mum very well and were able to support her individual needs well. Despite being in a pandemic, all staff went above and beyond to help us. Thank you Oak House.

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Review from Jennifer M (Daughter of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum went into Oak House for respite care, initially for 6 weeks. Unfortunately, her health deteriorated quite quickly and she ended up needing end-of-life care. the care she received was amazing, the carers and staff were attentive, patient, caring and kind. Nothing was ever too much trouble! Everybody
was so respectful and it was, without doubt, the best decision we ever made for him.

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Review from P G (Son of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Oak House care home in slough is very clean, rooms are very big , airy and clean. Plus they have big windows to have bright light coming in.
Staff is very caring and supportive, Oak House is equipped with latest technology. They take Covid related issues very seriously.
Good luck god bless
everyone at Oak House.

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Review from D B (Son of Resident) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the staff are so helpful, with beverages and tell us everything we want to know and tell us if my mum is not well or notify us every time when doctors come.

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Review from Polly B (Daughter of Resident) published on 17 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise this care home highly enough. Sadly, my uncle had to go into a care home due to some circumstances. It was hard for us as a family to decide which care home would be best for uncle's needs. The staff looked after our uncle as well as we would have liked to look after him ourselves.
Nothing was too much trouble, they gave him everything we asked for and encouraged him to join in with activities and chat to other residents. The team is led by an excellent manager who is always very good at communication with families and has a strategic and safe approach during this challenging pandemic period. I could easily notice a lot of respect amongst the staff and the residents and everyone is encouraged to be one big happy family. They are all very caring people and this reflects on when residents feel very homely and comfortable. I would have no hesitation in recommending the Oak House to anyone and can not thank and praise the staff enough for what they did for our uncle.

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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Oak House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.773 for Oak House is calculated as follows: ( (321 Excellents x 5) + (71 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 401 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oak House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Agnieszka

Agnieszka Klimkowicz-Buda

Job Title: Home Manager

Joined: 2022

I started working at Care UK in 2009 after hearing great things about their values.


The way they ensure excellent care is delivered and that residents have a say in how their home is run.


Before joining Care UK, I worked as a Nurse for 10 years in a hospital in Poland, where I completed my Level 5 equivalent qualification. It’s my proudest accomplishment that I was able to come to England, not being able to speak English and working my way up to achieve the role of Home Manager.


Ensuring that every resident receives outstanding care is challenging, but it’s so rewarding seeing smiles from happy residents, or when a resident or a colleague achieves something they’ve been working hard for. My favourite moments are enjoying coffee mornings with the residents, families and colleagues.


To be a good Home Manager, I think it’s important to listen and be empathetic. You need to be able to put yourself in someone else’s shoes. It’s also important to have a passion to offer outstanding care.


When I’m not working, I love reading and spending time with my family to unwind.