Oak House

Forest Close, Wexham, Slough SL2 4FA
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9.8 92 Reviews
  • Oak House, Slough
Oak House is a modern care home situated in a tranquil, residential area of Slough. The dedicated team provides personalised nursing, residential and dementia care for older people on a permanent and respite basis.

The purpose-built home is organised into eight suites, each having its own dining room and stylish lounge area. The home also has spacious bedrooms, a cinema room and a hair salon with two visiting hair stylists. With over an acre of grounds, including secure, landscaped gardens and courtyards, in warmer weather residents and visitors can enjoy spending time in the sunshine.

The friendly team enjoys building good relationships with residents' loved ones, as they share the same goal of making sure residents are happy, comfortable and settled.

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Care Provided by Oak House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 120 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Agnieszka Klimkowicz-Buda (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (120)
    • Single Rooms with ensuite Wet Room (120)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Oak House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,352
    • Self-Funded Residential Dementia Care from £1,442
    • Self-Funded Nursing Care from £1,592
    • Self-Funded Nursing Dementia Care from £1,682
    • RESPITE Self-Funded Residential Care from £1,562
    • RESPITE Self-Funded Residential Dementia Care from £1,652
    • RESPITE Self-Funded Nursing Care from £1,801
    • RESPITE Self-Funded Nursing Dementia Care from £1,892

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Oak House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Oak House Reviews (92)

Total of 92, showing 41-60
9.8

Oak House has a Review Score of 9.8 (9.773) out of 10, based on 35 reviews in the last 2 years. Over all time Oak House has 92 reviews.

Overall Experience

  • 69
  • 21
  • 2
  • 0
  • 0

Date Published

92
3
15
35
57

Review from A P (Son of Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Oak House for a 3 week period after hospital. She was confused and suffering with delirium after the 3-week stay she was very much improved and able to go home all of the staff were caring and friendly.

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Review from Susan W (Wife of Resident) published on 6 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Oak House for two weeks respite while I underwent a hip replacement operation and couldn't look after him myself.
At every stage I found the staff at Oak House to be friendly, professional and very helpful indeed.
They kept in touch with me every day to let me know how he was
or put him on the phone - this gave me peace of mind.
He said the food was very good indeed - all his favourites appeared during his stay.
When it was time to come home staff were helpful in finding a way to get him home as I wasn't allowed to drive.
Although he'd arrived at 10am for his stay, the day he was returning home they said if it helped me, he could stay for lunch and be picked up in the afternoon. I was so grateful for their consideration of my circumstances.
One medicinal item had been overlooked in the packing as it was in the fridge (fair enough), but a member of staff brought it personally to our house so as not to cause me any problems.
Will use Oak House again, Thank You.

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Review from Ann K (Friend of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so friendly, happy and helpful whenever we visit. It is a pleasure to visit Oak House. We couldn't ask for more.

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Review from Lynn F (Daughter of Resident) published on 7 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to decide where your loved one is going to reside in the middle of a pandemic was extremely difficult, but we were extremely fortunate to be able to have Oak House available. The whole team of staff are attentive and caring and have a complete understanding of Dads needs. With very high standards
of hygiene and cleanliness, I cannot fault it in any way. Dementia care is wonderful, and to know that Dad is cared for to the highest quality is very comforting.

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Review from M A (Daughter-in-law of Resident) published on 6 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family finds Oak House a very "happy place" to live in. The staff seem genuine and attentive. The cleanliness is also of high standards.

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Review from Sonia Q (Daughter of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are so impressed with Oak House care home. The care my father and all the residents receive is amazing. To see my father so happy, makes me happy, following a very heart-wrenching decision one has to make when their loved one cannot look after themselves, and with all the will in the
world has to resort to a care home. I would highly recommend Oak House for your loved one, the staff become their extended family. They always keep me updated with his health and always want feedback from me regarding his care. They have also been on top of the COVID situation following their personal guidelines in order to keep the residents and staff safe. Above all, they care.

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Review from Joe M (Husband of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Oak House are extremely professional in their care of my wife. They are very aware of her needs and I can see from my visits that she is comfortable and in as good health as could be expected. I also noted that she is relaxed in the company of the staff and I have not seen any distress.
They are very prompt in calling me when they need to report any change of circumstances. This is a well managed care home and they have done exceptional work in keeping their residents safe during the Covid-19 pandemic. They have regular (fortnightly) zoom calls with management which allows relatives to ask questions and get full disclosure information. Recently with the new Covid-19 rules relaxation, I have been allowed to enter the home and be with my wife. It is well done with strict Covid-19 checks and all the appropriate PPE in place. These 'inside' visits have been great, and to be able to hold my wife's hand for the first time in over a year has been wonderful. Well done Oak House.

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Review from Margaret B (Power of Attorney of Resident) published on 3 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident was cared for during the last four and a half years of her life. She had no relatives in this country and I acted for them. I was always kept up to date with her situation, especially during the Covid pandemic and consulted about any problems as she became frail. The staff facilitated visits
during her last days and I know she would not have lived so long without the love and care she received. Her family and I were very happy with all aspects of her care.

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Review from B C (Daughter of Resident) published on 18 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful experience on seeing my mum in person for the first time in over 1 year. We both shed a few tears but more with happiness than sadness, and being able to hold her hand was fabulous. The staff were wonderful, as usual, it was great being in the home once more. Long may it continue.

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Review from Irene B (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at this home for a couple of years now and both she and we have witnessed its performance through better times and the difficulties created by the pandemic. I cannot thank the home and all of its staff for their responsiveness to change, and of late, very difficult circumstances.
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strategies and protocols have been aligned always to the need to keep everyone safe whilst maintaining the maximum sense of well-being in a loving environment. The inventive strategies for maintenance of family contact have been excellent and my brothers and I have been able to meet with her via Zoom which has been excellent. Thank you Oak House and everyone who contributed in any way to Mum's welfare and for the peace of mind it gives us all.

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Review from J R (Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel like it's my home to a certain extent. The staff give me all the care I need and I get whatever I need. Due to lockdown I really miss the outside entertainment as in watching dance performances, but I still enjoy the activities that have been provided, my nails getting done, films with ice cream
and treats and more social time with the people who live in my unit.

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Review from L M (Daughter of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Oak House for five years now and I couldn’t have asked for a better home. She is so well looked after by the carers, nurses and all the staff, they are all amazing and go above and beyond for all their residents. I would definitely recommend Oak House.

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Review from Diane H (Daughter of Resident) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Oak House for 6 yrs. I can't fault her care in that time, if there was a problem, it was sorted straight away. My mother passed away 7th Jan 20. I cannot praise the staff enough for everything they did. They gave me all the help I needed and looked after my mum fantastically. Staff
stood outside and paid respect to my mum the day of the funeral and a large number came to her funeral. Thank you to all staff.

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Review from W T (Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been at Oak House since July 2019, on the basis that following a series of falls, social services indicated that there was little alternative, I agreed with some trepidation. However my initial concerns were nullified by the general contribution of friendliness by staff and management in making
my conversion to a guided routine from a completely free existence and despite my continued inability to walk, I am managing to pursue a reasonable lifestyle.

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Review from John H (Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been very comfortable and treated with kindness and respect by the staff. If I had any complaints this would cover the food menu. I understand that this being reviewed.

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Review from F W (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with Oak House ar all times is a positive one. My mother has been happy in there from the start. The staff always keep you informed at all times if mum is not feeling well etc. The activities and shows my mother enjoys and I must admit when I have been to them I've enjoyed myself.

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Review from A S (Respite Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival at Oak House, I was made to feel very welcome. All the staff that looked after me were very polite and understanding of any concerns that I had. When first meeting the staff, any questions I asked were answered in precise detail which was reassuring as I had never stayed in a care home before.
On the last day of my stay at Oak House, the staff came to say goodbye to me and I told them I would see them soon when my husband has his other operation.

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Review from R P (Son of Resident) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Oak House is like a gift to the community of Slough. We are fortunate and privileged. You feel at home here by the friendly and caring service of the staff. Even I noticed by talking to the nurse, I was surprised she remembers all the medicines to be given to my mum. Even the lady who works in the kitchen
as a chef asked my mum what would you like to eat. She said she is going to make warm food and chapatis now.
Special thanks to the lady who made my mother happy, her supervision is excellent and she works in harmony with staff and she does involve in working herself with carers.

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Review from S B (Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nurses nice and caring. Good food. More staff needed.

Reply from Samantha Debenham, Personal Assistant at Oak House

Thank you for your feedback, we were very happy to see your good and excellent scores and read your kind comments. In regards to staffing, I would like to reassure you that we always make sure we have a good number of team members in the home so we can provide safe and tailored care for all residents 24 hours a day, seven days a week – when visiting the home you will of course be able to see plenty of the team interacting with residents, but there will also be members of the care team and others working elsewhere in the home, but particularly with residents on a one-to-one basis in individual’s rooms who may not be visible. Thank you again for taking the time to submit a review, and if you have any comments or suggestions now or in the future please let us know and we’ll be happy to help.


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Review from Doris R (Wife of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband has been in Oak House in November 2015, he has been treated very well and with dignity. If I think there is something wrong with my husband they arrange for a doctors visit. The carers are very hard working. I have only questioned once about an injury on my husband and they got to the
bottom of it and the carer was more than caring for him.

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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Oak House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.773 for Oak House is calculated as follows: ( (321 Excellents x 5) + (71 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 401 Ratings = 4.773

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oak House is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Agnieszka

Agnieszka Klimkowicz-Buda

Job Title: Home Manager

Joined: 2022

I started working at Care UK in 2009 after hearing great things about their values.


The way they ensure excellent care is delivered and that residents have a say in how their home is run.


Before joining Care UK, I worked as a Nurse for 10 years in a hospital in Poland, where I completed my Level 5 equivalent qualification. It’s my proudest accomplishment that I was able to come to England, not being able to speak English and working my way up to achieve the role of Home Manager.


Ensuring that every resident receives outstanding care is challenging, but it’s so rewarding seeing smiles from happy residents, or when a resident or a colleague achieves something they’ve been working hard for. My favourite moments are enjoying coffee mornings with the residents, families and colleagues.


To be a good Home Manager, I think it’s important to listen and be empathetic. You need to be able to put yourself in someone else’s shoes. It’s also important to have a passion to offer outstanding care.


When I’m not working, I love reading and spending time with my family to unwind.